I was having an issue using the 5 free wing promo online for National wing day and called and was helped by a manager to be able to order over the phone. There was a some confusion regarding the 5 wings being boneless vs bone in, which I didn't discover until I got home. I called, and the manager fixed it right away so I was able to come back and get the bone in wings instead. I truly appreciate the customer service since I'm not a boneless wing person. We eat at this location fairly regularly and always have great wings and service! read more

Wings: OK. Fries: Salty but excellent. Ambiance: Terrible. Blasting loud religious music at a volume that doesn't allow conversation. Would not turn down the volume or even switch to something worth listening to when politely asked. Overall: Will not be returning. Better food and way better ambiance available nearby. read more

This was my second attempt and i got an absolutely terrible experience again. I complained before for having feathers on my wings . I get people can make mistakes but how can they missed it . it was a big no one 4 in one piece and 3 an another one and on top . So it was the first thing you see when you open the box. I have the pictures . I tried to call the store but no pick up. read more

Wingstop - Chicken Wings Near Me - Pasco, Washington

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Always cancels Doodash orders and closes it up early. Constantly out of bone in wings. Exceptionally disappointing. read more

Wingstop - Chicken Wings Near Me - Pasco, Washington

Looking for slow service? This is the place. Want to eat at a place with grease and wing sauce over every table, knowing not a single table has been wiped down in two years? You're at the right establishment! Poor service. Poor attitude when you ask the status of your food too. Would not recommend. Oh and as for the quality of the wings? Ordered 75 wings of 5 flavors and we got 63 wings of 4 flavors, one of which we didn't ask for. About half were good. The other half looks like they were left too long, super dry and light on sauce. read more

the food was so good n the service was great !! the experience was amazing n would love to go again

Everything is just wrong with this wingstop. Our whole family loves wingstop but hate the service and the wait time . Just today once again . We ordered online so we wouldn't have to wait. Time given was 20 minutes . Waited 20 minutes and drove to the wingstop , waited 45 more minutes in store for two 10pcs combos !! There was about 8 workers , one cashed you out , one opened the fridge to get the wings , the other put the wings in the basket , the next person put the basket in the fryer , then another would check them , next guys would take them out and than let them cool down , lastly the next guys would bag them up . We get home , missing fries , the combos had 8pc not 10! Also , tables dirty , flies everywhere, workers cussing in front of customers . Who ever this franchise owner is needs to check up on their store . It's garbage all around. read more

Wingstop - Pasco Wingstop. - Chicken Wings Near Me - Pasco, Washington

Food is okay, I enjoy all the Wingstop sauces. Fries are pretty overly salty. Service was good, pretty busy so can't complain. Ambiance was why I gave it 2 stars. Club music at noon too loud. I felt like I was back at a night club in Korea or over at Champs or Lidz at the mall. Trying to chill and eat and watch football, not twerk on the table, that's for later in the evening. read more

Great indoor and outdoor seating options right downtown. Beyond burger was done just right and BALEBREAKER IPA was the highlight.

Placed our order at 12:30pm to pick up at 3:30pm when we arrived they told us we would have to wait another 10 minutes. We came back at 3:50pm and were told that we would have to wait another 10 minutes. Overall bad service. What's the point of ordering ahead if they wont have your food ready when scheduled. read more

You know, I want to like this place, but every time I go I'm disappointed. I almost exclusively order online because it sucks to eat there. The tables are always dirty and the staff are pretty apathetic. Doesn't seem like there's any management there, just a bunch of high school kids cooking chicken wings. Anyway, every time I place an online order, it's messed up. This time, I placed my order at 4:15 with a 7:45 pick up time. I got there at 7:50. They told me it wasn't ready. I told the employee, I ordered this 3.5 hours ago. He just shrugged and said it wasn't ready. I finally got my order at 8:00. I drove 5 minutes to my house and found out I was missing a fry and the fries I did have were cold. I like wings. I like the location of this store. But, at this point, I'm done. read more

The service was horrible they said it would take 45 minutes but at the last minute the ran out of the flavor and didn't not refund us there was poop in the toilet and they yelled at me for demanding a refund the place wasn't even clean. read more

Stopped in about 4pm on 4/11/24. Before I could consider my order, the counter staff person told me it would be 30-40 minutes for any order. This isn't the first time that this has happened. I don't know what's going on with this location, but I hope they course correct soon. read more

I'm going to the food tomorrow for Lunch this will be my First time I also like the food service you guys provide in the community and greeting customers that come in and try your food read more

Wingstop - Chicken Wings Near Me - Pasco, Washington

Ordered. Hour and half for prep Hour and half waiting in store Just close your store if you're this bad read more

This place is not worth your time or hard earned money. They are consistently 30-45 minutes behind on order times and lack an ounce of customer service to alleviate the problems. You would think maybe the problem is staffing, but no, they have plenty of people working. I don't like to leave negative reviews but there is clearly a system issue and no changes have happened to fix these common problems. read more

Tried to order online, website offered no idea that their online ordering was closed until after putting in all my card info, then they denied my order. I called and they said it was 1 1/2 hr wait time to get our food. I haven't ever tried this place but I honestly never will if that's how bad it is on a Wednesday night. Not gunna lie we were excited to try it but obviously with a 3 star review this location has more problems than wait times. read more

Been there once, & will never be back again. 1. The staff, is just high school students with attitude and with low customer service. 2. The place was dirty, the tables were dirty. 3. I got read more

Let's just say this was the honestly the least organized most messy establishment I've ever been to. Nobody there was ready for orders, they had bags upon bags of food sitting there that no one took because they didnt even call out the names. It was a Wednesday night and barely busy but no food was going out. I ordered online and had to wait an hour for my food to be ready and when I arrived they said it'd be an extra 35 minutes for my "fries" to be ready. I will never come back here and I suggest you don't either. read more

The food is awesome. I like the barbecue wings, but it takes a while to get your food

The person Natallee told we could take a survey at the restaurant while we wait. Oh, boy, I like surveys, but why would I take a survey while I wait? Shouldn't I see how long the wait is first? Get the food first? Yes, yes we should. First the wait. We were told 18 minutes. It was a 34 minute wait. Which, if you've had good Wingstop, is not a problem for me. But, it wasn't good, in fact it was almost inedible. The fires were warm. The boneless wings were sauced, but they were sauced like they'd be dropped and drowned in a container of Hawaiian sauce, which in contrast to the Lousiana rub wings, the reason we came there was the exact opposite. The Lousiana rub wings were not rubbed. Not even touched by Lousiana or a rub. I mean, maybe they were rubbed, they were just greasy, not crispy, they were just plain gross. It didn't help that some of them just appeared to have been cut off, inexpertly and with a great deal of bone fragments from other pieces of wings. Anyone with some degree of competence with a knife or pair of sciccors can cut apart a wing. It's really easy and really quick, whoever cut some of these pieces of, must have hated these chickens. Like maybe they owed their bookie money or something? Did they lose bets to the mafia? Both the wife and I were disgusted and dissapointed. We spent $30 on this meal and neither of us could finish it. In fact we both felt like throwing the food and smearing our blue cheese on the walls or the floor, at least then we would have got some use out of the nasty chicken and lukewarm seasoned fries? Totally anti-social and criminal I know, which is part of the reason we didn't do it, but for food and an experience to suck so much that you consider an act of vandalism to get your money's worth, you know the food and experience is terrible. Others who ordered and paid got their food before we did and were heard screwing around in the kitchen BS'ing and being idiots. So, yes Natallee, I did the survey. I'm sure from the other reviews that the franchise owner doesn't care, nor does Wingstop themselves. I'm sure your job is secure, but your guys' food was greasy crap. I would have smeared the fries, blue cheese and thrown wings around and I would have been the bad guy, but you guys suck and were a waste of both our time and money. Stay away from the Pasco Wingstop. Go to Buffalo Wild Wings or to the Gage Blvd Wingstop. Hopefully, they still have their crap together. I've never had an issue there, and even if the food takes a little longer than promised, it was still good enough that you don't notice a little wait. The food preceding the wait at this Wingstop, made the experience feel like a moment in hell. read more

Wingstop - A "Louisiana Rub" wing. Which was just greasy and gross sitting on a bed of barely warm fries. - Chicken Wings Near Me - Pasco, Washington

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Service was slow. It took a long time to get our food. And they forgot to add our carrots/celery to our.

Manager is shit honestly, we walked in and one of the workers told us it was a 15 min wait we agreed, she had us sit down, which I thought was weird because we hadn't ordered, I got up and asked if we could finally order and she had the audacity to tell is it's an 1hr wait. I told her that's not what they had told me when I had first arrived. I asked to speak with the manger and she was unapologetic she did not resolve anything. I was upset because overall we were in the store 25 min, with no service, I would leave no stars. Dumb ass bitches read more

Place is full of smoke! Customer service is terrible. One person at the counter trying her best with a line out the door. Needs WAY better management. read more

I was picking up a doordash and saw this guy be racist and extremely just disrespectful to one of the customers. There were dozens of people who saw and were clearly shocked, the store was packed and nearly everyone noticed. This guy was also being pretty rude to everyone but especially the African American. And the customer was totally respectful and non confrontational even after the blatant racism. I feel so sorry for him and I feel sick to my stomach. I really hope wing stop addresses this. If the person in charge sees this I would like someone to let me know how this is being handled. Reach me on Instagram @KarminFaye. Thank you. read more

Wingstop - The racist worker. - Chicken Wings Near Me - Pasco, Washington

Such a horrible experience! Their service was terrible. We ended up waiting over an hour just to get our food. People who came in after and ordered take out got their food faster than we did. When we got our food it was cold the only item that came out hot was the fries. We even went up to see what was going on and two of our orders were not even prepared yet, they were just starting the meals. Do not recommend if you want your food fresh and hot. read more

After 36 minutes of waiting for our order of 3 sandwiches and fries, they made 2/3 sandwiches spicy when we asked for plain, gave us 1 order of fries instead of 2 and didn't give us our loaded buffalo and ranch fries. When telling them they messed up our order they were very rude and did not seem to feel sympathetic for wasting our time. When they fixed it, they said I needed to pay extra for the sauce that we had originally asked for. Workers in the back were laughing at the situation and being unprofessional considering they butchered my order and wasted my time. After already leaving they forgot my sauces that I had asked for and the fries were cold and soggy. Will never be returning here again. Do not recommend. read more

Worst experience ever. I order the food at 7:28 pm and they have it ready at 9:37z food was COLD. Never coming back to this place.

The food was subpar, literally had no meat on some of the bones and the others had feathers, barely sauced. The lady who I'm assuming is the owner is extremely annoying constantly yelling for the whole restaurant to hear. They played the presidential election on all the TV's which is oh so professional nothing says family friendly like dividing your staff and customers with politics. I saw a cockroach under my chair when I had gone also. I'm surprised this place is still open it's absolutely awful. Keep in mind these reviews are from a few visits that I've made with family. The lobby is also constantly dirty. Tables are sticky and covered in trash, they have no trash cans which based off the signs on their wall saying they will pick it up I can understand it but that means you've gotta have workers who do their job and not sit on their phone the whole time. Otherwise the trash just sits there. This place needs MAJOR maintenance and help. Maybe new ownership? read more

Wings were good but not good enough to wait 1 hour and a half past my pickup time. I ordered online when they opened set to pick up at 3 before the superbowl started. Got out of there a little before half time. All they offered was a soda. Very disappointing. I didn't even bother asking for any compensation because I was so upset. read more

They told everyone that it would be 40 minutes. We have been waiting here for a hour and 20, when asked how much longer it would take they said 20 minutes. Which was 40 minutes ago. read more

Placed an order online. Went to pick it up and was told it'll be another 15 minutes wait. Not a problem since I arrived a bit earlier. 30 minutes later still no food. Went to check on my order and it has been sitting there for 15 minutes. Thank you for the soggy fries and somewhat warm wings. read more

Drove 50 minutes out of our way, placed an order an hour before close just to arrive and then lose our order. Wouldn't recommend.

Super friendly, the best customer service! They are always fast with the food which is awesome. My favorite wing place read more

Wingstop - Original Hot Wings Faaaavorite place for wings!! - Chicken Wings Near Me - Pasco, Washington

I order my food online at 6:44pm and said it will be ready in 16-21 minutes. Ran some errands and went to pickup my food and the order could not be found and was not even prepared yet. Didn't get my food till a little after 8pm. This is our 4th time giving this location in Pasco a try . They constantly mess up our order and have us wait a very long time to even place a order. Manger and staff are very rude. read more

Yummy as usual. Lemon pepper is an addiction. I over order so I can use for salads. Delicious.

Gosh, I love these wings and the FRIES.... Truly heaven!! Thanks Wingstop! We loved them

Over 25 minutes late w/ a mobile order placed on-line... Why even have a mobile order option if it's slower than showing up in person??? read more

First time being to any wingstop establishment. Made my order. The lady asks my name for the order. I tell her. She says under her breath "haven't heard of many brown people with that name" . I say "what?". She replies with "oh i was talking to myself". Other then that the food was good. Just could have done without the brown comment. Tables were a bit dirty. Not cleaned off to well. read more

Ordered Hawaiian bone in wings and they were overly cooked, no meat and fries were soggy. Pasco location. Do not recommend. Quality and Quantity of food and service gone down hill. waste of money at this location as the wings are Costco / Kirkland brand read more