It's not gourmet, but it's kinda close. Our family ordered delivery from the Wingstop in Palatine. We placed an order in the early afternoon and it arrived at 6:30 pm, exactly when we asked for it. It came warm, and the order was correct. We had a problem with this at another location, but this one got it right. We enjoyed the wings and other food and would order from Wingstop again. read more

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Ordered online so Doordash was my delivery service. Doordash is not the way if you order here. Lol My drink had a cup for of ice and 2 sip of pop lesson learned no biggie *maybe no ice on instructions * Other than that app is easy to use. Never have an issue with order not being ready at time provided We usually order online and pick up seems to be faster. We haven't had a complaints with our food, always hot and crispy and well seasoned fries, read more

Love the customer service and they let me dine in with my service dog unlike Gator wings!!!!

Been going to this place for over 5 years now and my food would always vary and the fries were always soggy. But I think there's new management now and the food has been extra crispy and seasoned well. Keep it up! read more

Wingstop - Boneless 15 Wings - Chicken Wings Near Me - Palatine, Illinois

We ordered through a delivery app for Wingstop's new Thighstop menu. Oh my gosh, I wanted to like this so much, but unfortunately it was very disappointing. The chicken was sooooo overcooked and dry that it was like eating super tough greasy chicken jerky or shoe leather. We really could not chew through it at all. And it seems like they forgot to put any salt or base seasoning on the chicken. I have never had any chicken that was this terrible and I've had a lot of chicken! We will not order from here again. read more

i would leave ZERO stars if i could. there's no point at all in ordering online cause they don't even start the order until you get there. but you DEFINITELY DO NOT want to order there because u will be waiting 30 minutes for ur food. the cashier lady is VERY RUDE. read more

I am puzzled by the ratings for the local Wingstop for several reasons. 1. With all the wing places to choose from, Wingstop wings are superior in size, seasoning, and consistency from order to order 2. I have ordered from the Wingstop on Dundee several times and my order was always ready on time, always hot, and always delicious 3. Easy to use app, easy pickup The lemon pepper wings are the favorite of our family, they blow away any similar wings at competitors. Once upon a time we were a BWW household, but we've switched and we aren't going back. BWW wings are so small you'd swear they came from cornish game hens. read more

Not sure about all the bad reviews but I've had the best service each time I've came.. wings are always on point. Only bad thing is that you have to wait a little longer if you order directly in the restaurant read more

Super helpful staff and fast, correct service! I'll have to try their fried Cajun corn next, it looks pretty delicious. Today's order was 30 bone in wings (I think they taste better than boneless, even though they're more work) and I opted for the combo with veggie sticks and fries. Three flavors and an order of cheese sauce for the fries too. Great spot for quick wings! read more

This has to be the worst wingstop ever. I live In the Palatine area so this place Is convenient distance wise, but I will be the 1st to tell you to ALWAYS check your order before you leave. Today will be the 4th time I had an order that they mixed up, I was rushing because I was trying to catch the Bears game so I didn't check to make sure It was correct and sure enough when I got home to open the bag It was the wrong order! So I called and had to drive back to receive the proper order, so unprofessional! No discount, they didnt let me keep the food that they screwed up, no credit was offered NOTHING! JUST ME BURNING MY GAS TO GET WHAT I PAYED FOR FROM THE JUMP! And when I asked can I keep the screwed up order the lady said no she's throwing It away! Terrible service! read more

Nice wing place. Service is awesome, great friendly staff. Chicken is great! Sauces. Eh. I am too spoiled or narrowminded on my spicy garlic , ranch and honey bbq sauces from Buffalo Wild Wings. This chain is nice but not as many side options like BWW. read more

Wingstop - Mix and match. Boneless bbq and hot classic wings. Cool option to do. - Chicken Wings Near Me - Palatine, Illinois

I'd only say it's worth going on Monday and Tuesday, other wise I feel it's over priced. It's 60 cent wings on those days and it makes it much more worth it. I usually get mild and Parmesan garlic which are both super good. The wings have a good texture and taste and a nice ratio of sauce on it to make pretty perfect boneless wings. The staff are nice but the service is awful. It takes so long for them to be made and even though they are fresh it took 25+ minutes one time to get my Wings, which is way to long g for what I'd consider a fast food joint. Other than that, I'd say it's good wings at a nice little place and recommend to give em a try. read more

Wingstop - Boneless mild wings, really good! - Chicken Wings Near Me - Palatine, Illinois

I ate at wingstop for the first time tonight and was very satisfied with the food. My co-workers always order from them, so I decided to give them a try and what a great choice I made. Everything was cooked just as I had ordered online. Thanks Migiel, you did a terrific job. I will be ordering from wingstop in the future... Postal worker read more

The wings here were okay but nothing really stood out about them. They are heavily sauced and do have a decent texture but are small for the price. The fries derived most of their flavor from the seasoning rather than the flavor of the potato and were completely soft. read more

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Wow a employee named Rafael was so rude when I called asking why I was missing food that I ordered for delivery. I paid 40 dollars worth of food and he insisted that I was wrong and pretty much called me a liar. Way to go for customer service. Plus, they didn't even care to drain some of the oil after frying the wings. It was a puddle of oil! Disgusting. read more

wish there was a no star option... on top of the boneless wings being prepared wrong. no ranch. really how hard is it? fries overcooked. do not order from this location please save your money. read more

Rude. Not hard to be civilized. Feels like what you would expect from Wingstop. I would skip out on this one. Maybe they having a bad night.

I've given this place two tries. First time I walked in and asked what dry rub seasonings they had. The lady then proceeded to tell me, and I order two of them. When I get home, one of the seasons weren't actually dry rub.. ok whatever, it was good so I moved on. The second time, I called before hand. I was told my order would be ready in 10 minutes. I get to the establishment in 8, and she tells me it's going to be a little bit of a wait because I arrived early. This makes total sense, so I tell her "That's fine". I waited for an additional 20 minutes before getting my food... I'm not coming back to Wingstop. read more

Order was supposed to be ready at 10.15 and when I arrived at 10.30 they just started to cook it! Poorly made, fries are not fresh, they did it without following my request. Was waiting on site 30 min till my order will be done. I hope they will be better because I like this place. Bad stuff:( read more

The best advise I can give you for this location is to pre order waits are always long if you just walk in. Wings are great and open late.

ZERO STARS if I could!!! When I walked in the Hispanic man was on the phone and didn't even acknowledge my presence. Then the Hispanic woman from the back was giving me dirty looks and didnt acknowledge me either! I ordered the 6pc combo and they gave me lemon pepper I asked them to correct it and the Hispanic man Rinsed the lemon pepper Off the chicken and then drenched it in hot sauce, my fries tasted Old and dry. Never again! Beware of this place. It has flies flying all Around to! read more

Decided to stop off and try this place. Have heard of them but this is the first time actually eating there. Restaurant was really clean and well decorated. We got 20 wings and a large parmesan garlic fry do about $22. Wings were really done well. Crispy outside, just enough sauce. We had the Louisiana rub and Garlic Parmesan. Would have both again! The order of fries is gigantic and made of fresh cut fries. Honestly if you are picking up food and want good wings, this is the place Only drawback is that the restaurant was completely empty at 6:45 on a Friday. Hope they can stay open, as this place will become a regular On the take out rotation. read more

This place isn't much to look at, with the abandoned yogurt shop essentially in the same room, but the wings are first rate and the staff is pleasant and accommodating. As some have noted, it takes a while to have the wings freshly made, so if you walk in, this isn't a "fast food" place at all. If you eat in and order when you get there, it will be about a 15-20 minute wait. It will be worth it. We had 4 types of bone-in wings: Regular "buffalo", lemon pepper, garlic parmesan, and Louisiana dry rub. All were good, with the "non-hot sauce" 3 standing out without the need for any dip. It's about $10 for a combo of 8 wings, a dip, a side, and a drink. No celery sticks, though (boo hoo). The fries are the best side to order when eating in - they are very fresh and can be had with several seasonings. Potato salad is good too, but its just a small cup of commercial style. read more

My sister and I tend to call/dine in this place more toward the deep hours of the night. The staff is always welcoming and kind(even at 11:30+, when i know they don't want any more orders). The wings are always fantastic and the well-done fries are the best in town. Love this place! And the prices are pretty nice. read more

I'd like to give this place the reward for making the world's saltiest wings. Honestly speaking, me and group of 8 others decided to go eat some wings after a good hour of bowling. Seeing as how there lacked any good chicken places around, we decided to go to this Wingstop after hearing many positive reviews about this place. I don't know how, but whoever that was cooking the chicken managed to ruin 90 wings by making the chicken salty as hell. Another issue was due to how oily the chicken was. By the time majority of the chicken were eaten, the bottom of the bowl was filled with the oil that was used to cook the chicken. Not only was this unappetizing, it was a huge waste of money. The inside of this establishment isn't great either as half of the restaurant is under construction due to there being a yogurt place linked into the same store. Overall, I don't suggest coming here for wings when there are places like Gators Wing Shack just down the road. If you have the time to drive, I suggest going to Buffalo Wild Wings. read more

Wings were a a little tough but other than that pretty good.. I wish they were grilled. The hubby had hickory BBQ and I had the Parmesan wings mine were a little to salty and oily, hubby said his were alright sauce wise. If I go back I will try a different sauce and may be boneless. One nice thing is there open until 12am, if you don't feel like the regular late night fast food. read more

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This place has turned around with the employees that work here as opposed to the ones that used to be here! Friendly fast and they get the orders right! The price is a bit high but damn is that Spicy Korean Q sauce good! Keep up the great work!!!! read more

It's wing stop! What more needs to be said? Their parmesan garlic is much more flavorful than most with sprinkled Parmesan atop the underlying wing which is bathed in sauce and cooked to order. Bonus is that there is a yogurt joint attached here so you can get dinner and some sweet eats too.a great alternative to my other wing fav, Gators. read more

Wingstop - Chicken Wings Near Me - Palatine, Illinois

Great garlic parm wings like at other Wingstops. That's all we ever get. Forget all the other sticky wings. And are we done with contests of who's the manliest to survive eating the suicide/atomic/habanero wings? And this strip mall needs a helluva lot more signs to direct you to the storefront or you'll be circling around the Walmart and Sonic for 20 minutes. read more

This was my first experience at Wingstop. I called in to put in an order and talked to someone who told me the prices and sizing options of everything they offer there. I told him I wanted to 15 boneless and he told me it would be $14.__ and it would be ready in 15-20 minutes (this guy was mumbling on the phone as well) so I double checked to make sure how long it would take. After getting there 20 min later I go to pick up my order and they ask for my name. The odd part is on the phone I had never been asked for my name and I told them that. Only to find out they had no order for me not remembering talking to me. I called the number back on my phone I had called earlier and it rung the restaurant I was in, so I knew I didn't call the wrong place. There was no apology and they only told me I could place an order there and wait another 15-20 min. (which I didn't have) Nothing was offered to make up for the inconvenience and I still have absolutely NO idea who I talked to at that place. Very confusing and honestly don't see myself going through any hassle with this chain again. Honestly just weird they couldn't tell me who I talked to read more

I stopped in to treat one of my employees for lunch at the Palatine Location. We both got a standard 8 piece meal. He wanted a very crispy French fries. Because of the Covid-19 we had to go and eat in the car. After we started eating my helper said that the fries were not crispy. So I went inside to explain this to the cashier. I asked him if he wanted us to bring the fries back in to fry again or what we could do. He stated to keep the fries and he would make another batch. So I went back to the car and had a couple more wings and returned in 5 minutes. When I got back inside there was a new Cashier there and stated that he will not replace the order. He wanted the fries back. By this time I had eaten mine and my helper ended up with nothing. He started to argue with me and said that it did not matter what the other employee had said that he would not replace the order. This person was so rude and ignorant that I recommend that No one visit this establishment. Go somewhere else. read more

Today was a horrific wingstop experience. We had ordered 25 wings. We received only 15 of the wings and when we asked the employee working if they could fix the order, they said it "was not their job". I almost laugh at how much of a joke the customer service here was. NEVER AGAIN. read more

I like this Wingstop location. Good staff, good wings. Never had a problem with this location, food was amazing. Cajun rub is outstanding along with the Hawaiian wing. read more

Called in an order and was put on hold for about 7 minutes. Called again and he finally took my order. I guess he didn't realize that he put me on hold. Food is decent but I don't recommend the fries. read more

Me and my co-workers wanted wing stop on Tuesday for their $.60 boneless wing special on Monday & Tuesdays. We only have a 1/2 hour for lunch so we decided to use Door Dash for delivery services. Upon my initial order I realized that Door Dash does not offer the option of selecting the Monday & Tuesday so I backed out of the order and called the store to see what I was missing. I spoke with a very helpful man by the name of Isidro. He explained that the app would adjust the price at the end of the order. Unfortunately, it did not although the order was delivered in a timely matter. I spoke with Isidro again and he explained that the charges on his end were correct. I explained that was charged full price through the Door Dash app and how would I go about a refund. He said that I would need to call Door Dash. I did and what a nightmare. I made a total of 3 calls in two days. They do not understand English enough to even begin to comprehend my situation. I was mislead and fed false hope call after call. I called Isidro again and explained what I was experiencing. He said he would call the owner to approve a refund. Mind you this refund was not something that needed to be provided by Wing Stop. It was Door Dash that fraudulently charged my card and basically refused to refund my money. Isidro has gone above and beyond his realm of responsibility in an effort to make sure that Wing Stop does not receive any negative feed back. In the end result, Door Dash did credit back some of my money which they put as a credit on my Door Dash account forcing me to have to use their services again but it was not the correct amount. Isidro is again going to bat for me to get my entire refund posted to my account. Isidor, is a excellent example of what customer service should be! I cant thank him enough for ending my frustration. He is an outstanding employee with an incredible work ethic! Dawn Z. read more

In any type of hurry?? This is NOT the place to go... Expect to wait 30 minutes or more if there is any type of line waiting for their orders... Good sauces, good wings, but their service and speed need to pick it up big time read more

Before I came to this location on Dundee, I called twice And to put in my order ahead of time but no one answered the phone on 10/27/21 at around 7:40pm. Since no one answered I figured I'll just order my meal when I get there and wait which is a bit inconvenient. I walk in the place and 2 people are close to the register and no one greets me and then finally a gentlemen asks me if I had a pick up order and I said no I am here to order, so he turns around ana I guess tells the girl who already clearly heard me to take my order. She comes over (I believe her name was Jessica) and was extremely rude, rolling her eyes and acting as if me ordering was burdensome, mind you no one was even in the restaurant so it wasn't busy and she was stacking cups when I got there. I spent around $42 but the rudeness was disrespectful, especially with the fact that I tried to call ahead of time so I wouldn't have an unneeded wait. Overall horrible customer experience. read more

I just walked out of this wing stop and will never go there again. Witnessed one of the employees walk into the kitchen area stick his finger in the flavoring bowl then lick his finger and stick it back in then use bowl to prepare customers orders. read more

The fries were under cooked and the wings are all bone, no meat. They always tell you that your order will be ready in 18 min but then you stand there and wait for 10-15 min when you get there to pick it up. read more

Wingstop - Chicken Wings Near Me - Palatine, Illinois

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Good food, great customer service.. I have always been a fan of Wingstop wings, but I wanted to commend this location on their outstanding customer service. This is kind of a long one, but that's because Yelp doesn't limit the number of characters for a review.. Therefore I am limitless. I placed an online order at this location the other night and selected for it to be ready at 11:45 pm, when they closed at midnight that night. When we got there, our food wasn't ready, and when the staff (2 different people) checked their online order requests, it seemed as if they couldn't find anything. I showed them my confirmation email to verify. Long story short, if you order online and request pickup later than 30 mins prior to closing, the restaurant does not receive the order until the following business day. I believe it was the restaurant manager who assisted me and informed me of this. I wasn't upset, since they were not at fault, just hungry at that point. It was already 11:46, and he kindly placed another order even though the food was going to be ready after they close for the evening. And the food was good when we took it home! (I kind of expected it to be half-assed like how most other restaurants prepare it when you order close to closing time.) We live between two different Wingstop chains, but we will be returning customers to this one due to their quality and service. If those two factors are important to anyone while dining out, I highly recommend this location. read more