Unfortunately, my most recent Wingstop order/visit warrants a negative review on behalf of their employees:/
after being a loyal customer of theirs for months, there have been times when little things will be left off my order or minor things will be off, but nothing that affected the order beyond repair lol. forgotten brownies, no biggie. The food has gone cold, I'll reheat it. But I had ordered the $16.99 Meal Deal, (20pc boneless + large side of fries + 2 dips) an extra regular fry, and the free 5 wings for wing day. I ordered online through their website and had it delivered. My order arrived in the expected time, however, the whole thing was off. Half of my order was GONE (not due to tampering from my delivery driver.) Which was baffling to me, because how do you see $16.99 meal deal and only think to put chicken and dip into the bag lol? Both fries were missing and my chicken count was off by two but I decided against bringing that up, but maybe I should have after all the trouble lol. It was highly disappointing but I called the store in hopes to get things right and I was told to speak to Terrell the next time I order or stop by(which defeats the purpose of having it delivered but mistakes happen I guess.) I happened to be going to that part of town and stopped by and relayed the message I was told to. The girl at the front said that "Terrell had actually just left for the day", but then he came out just moments later??? LOL, not even going to call her out on that, I just wanted my fries. Then Terrell lets them know that I was supposed to receive two fries and then the wait began. At the time I entered, their business was relatively slow, granted, I can't account for their online orders, so I decided to give them a little leeway when it came to the wait. This was at 10 to 15 minutes. I'm an extremely patient person and I understand they get a lot of business, I'm sure I don't even know the half of it, So I wait.... and I wait... and I wait.. And more and more people are coming in ordering, picking up, etc. But I'm sitting here waiting on something I truly don't believe takes more than 10 minutes. All I asked for was fries. Meanwhile, these people are getting full-course meals AFTER me. It's been 40 minutes at this point and I started thinking this is just ridiculous timing for some fries bruh. Finally, I go up to the counter and ask what's going on with my order, the girl who lied tells me she just reminded the guy that was supposed to be making my fries. I took a seat back down and maybe 10 or more mins go by and the guy looks at me and asks "Fries?" and I could not be happier. Screaming and jumping for joy! Absolute bliss, I felt! But it was short-lived. Because, I opened the bag, and there were two small boxes. And I thought, Oh, He probably just got the sizes wrong, easy fix! NOPE! There's corn and that putrid Mango Habanero chicken that loves to stink up my car. No offense to the Mango Habanaro I go back in and get my stuff and I'm well over it by now. But, hey, at least I got my fries!:) Except, They were not my fries. Because there was no fry seasoning on them. And to top it off, some of the fries tasted like dirty potatoes. Something I most likely would've looked past had everything else been up to standard but, overall, not much was redeemed making that trip there. Still pretty bummed about my missing pieces of chicken too:/ Hope they can get their service game together soon. read more