First, I am not one to leave many reviews or complain much about my food orders as I once worked in the restaurant industry years ago and give servers and bartenders the benefit of the doubt. However, I thought I would help others in making alternate decisions about their restaurant choices, as this Wingstop location is lacking in customer experience. My poor experience began with me walking into the Wingstop and seeing those working on the line doing their best at making orders. I also witnessed one woman who was the one who was eventually going to assist me at the front counter engaged in a conversation for about a minute before acknowledging me. Maybe her conversation was important I don't know, I was the only person in the restaurant at the time not on the pay role. She then proceeded to assist me once her conversation ended. She preceded to identify my to go order, then handed me a bag and said have a good day and I reciprocated the gesture then I was on my way home to enjoy my food, but wait there is more.
I got home opened the bag and saw we had all of the wing orders we had ordered but received no fries or dipping sauce. When calling to notify the Wingstop that our order was missing fries, we were told by the same and only woman working there at the time she had given me two bags. Funny response since all that was said to her was we did not get our fries. As I mentioned before I was only handed one bag and an additional regret now is I did not check my order before I drove away.
Anyway on my way back to pick up the rest of my order (the fries) I thought what crap that was to be basically accused of not being able to count the amount of bag (not bags) I was handed. I mean what is going on in town is there a French fry theft ring going around trying to con fries out of the local Wingstop? Sorry I am not apart of that fictitious ring. But I digress, I get there she was nice enough to make my fries once again. Once handing me the bag I asked for dipping sauces to go with my wings as those were also forgotten. The lady then stated you never mentioned dipping sauce being missing. Really?? I drove to this location twice to complete my order and the original business transaction of cash for goods and services and again it is being inferred by an employee that somehow I put her out? So she gives me my dipping sauce and I proceed to take my one bag home to place it next to my chicken bag on the kitchen counter to complete my order.
So not sure if part of doing business at this Wingstop is accusing customers of stealing a bag of fries, and three dipping sauces. Or even worse, telling customers they cannot count to two bags when they were given one.
My experience was not all bad, the online ordering was awesome as the software knows what it's doing and added up what I owed for my purchase to perfection. I probably will not return to this location until the software that took my order online greets me at the counter and hands me my food flawlessly and without attitude or a needless frivolous accusation. All she needed to do was apologize for the mistake and made it correct without any needless hostility. She never apologize for the situation and made me feel as though it was I who was in the wrong just for wanting to get the items I paid for. Lastly, the irony in this tail is we were sent a survey from Wingstop stating once we took a survey we would get a coupon for free fries. Really?? I can't make this stuff up. read more