I'm extremely disappointed with the service I received here. I ordered wings with a specific dry rub flavor and asked for them well done, and not once but TWICE they were made incorrectly. After sending them back two times, the third batch I received was completely burnt, which was just as unacceptable as the first two attempts. While waiting for my $55 order, I politely asked for a cup of water. I was told they don't have water cups. However, moments later, the gentleman working near the soda machine asked for one and was immediately given a small clear plastic cup right in front of me. That was honestly frustrating and felt very dismissive. During this time, I overheard the manager mention that the restaurant is privately owned, which doesn't excuse poor customer service. What made the experience even worse was when I finally asked for a refund after receiving burnt chicken, and Lisa laughed when I did. I'm not sure who is responsible for training staff here, but the customer service was extremely unprofessional. I was also told that the manager instructs cashiers not to give paying customers water cups, which is just strange and unnecessary. Overall, the food quality was inconsistent, my order was repeatedly incorrect, and the service was disrespectful. For a $55 order, I expected much better. Unfortunately, this experience was very disappointing. read more

Placed an order for pickup. It was ready on time. The food was fresh and hot. No issues whatsoever. Typically, all the other Wingstops have given me problems. I think we'll go here for work lunches from now on. Only thing they need to do is ask for confirmation for the order. They have a huge screen with order names. Someone could easily swipe someone's order since they didn't check anything from me. read more

Wingstop - Chicken Wings Near Me - Long Beach, California

I always come to this location for their great customer service and wings! I love how they always have my wings hot, crispy and ready to eat! They cook their fries to perfection and add their own seasoning! So good! This place is usually noisy and has a lot of people during the weekends. Victor is usually always here and is very welcoming. He's very attentive and has great customer service skills. Joseph was also a great cashier and took our order correctly and quickly. Love this place! read more

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01/28/25 Easy agreement for dinner. Hard part was choosing what flavors. Did a mobile order and picked the 40 piece bone-in for 5 people. Was able to pick 4 flavors so we tried out the spicy Korean: ginger, garlic, sriracha, and crushed red pepper creating the perfect balance of sweet and spicy, hot honey rub: sweet honey in a fiery dry rub , original hot: heat and tangy, and our go-to lemon pepper: zesty lemon and cracked black pepper. It comes with large seasoned fries, 2 orders of veggie sticks and 4 ranches. Everything was great as always. The store is nestled within a plaza that is next to Big Saver grocery store. Lots of parking but consider yourself lucky if you get a spot right in front of the store. Service is always good here. The individuals working here just get things done. We paid through the app so it was a quick pick up and go. Overall 10/10. Wingstop never disappoints. read more

Wingstop - Chicken Wings Near Me - Long Beach, California

First time trying their Chicken Sandwich and batter is salty as hell. For salty ppl would probably like it. read more

Wingstop - Chicken Sandwich - Chicken Wings Near Me - Long Beach, California

I CAN FUCKIN CRY , I'm more than postive they gave me refried boneless wings because it was close to closing my freaking tooth chipped and I'm not even kidding I'm someone who smiles and shows there fuckin teeth , I don't wish this on anyone . Please do not order near closing , check your food before you eat it please message me if your the owner and you need proof , I will also be going to the freaking dentist tmmw as soon as they open, cus sadly this happened at freaking closing time!!! i also kept all the food , cus this isn't okay . I don't want them to think this about 30 freaking dollars read more

This place sucks, employees are very unprofessional. Let alone when you place an order on the app you expect for it to be ready. I placed an order a hour ahead. When I walked in to get my order they told me i had to wait 18 more minutes. You guys need to step it up in regards to getting orders out on time . Or change the time frame when it's supposed to be ready. read more

I got the 5 chicken tender meal, they tasted like they were frozen for too long not fresh , I only ate one and had to throw them away. Even with the flavor sauce I chose it still tasted bad. read more

All I can say is amazing. I have been coming here for a long time and at first it was a normal exchange but throughout my experience I got to meet the nicest employees. Every time I order there is a lovely lady named hilda that takes my order and always has a smile on her face. My food always tastes freshly made and amazing every single time. Glad to say this is my go to restaurant! read more

Wingstop - Food, wings and fries! - Chicken Wings Near Me - Long Beach, California

Thank you Aaron for the great customer service! He was very friendly taking our orders and the team made the food top perfection which is rare! We usually take the food home but it felt nice eating there and it feel welcome.! Will be back! read more

If I could give them zero stars I would.Their is a zesty older Mexican guy that works there, but he's is to extra!! I can't emphasize how bad the customer service is at this location. It's ridiculous you order ahead and show up on time and you still have to wait another half an hour. They should close this location down!! The zesty manager and district manager are not doing their job!! read more

Horrible!!! Called order on before picking up got there in 10 min was told 18min so iknew i had to wait. No where near ready. Waited another 36 min. Got the food went work and the Giant Wings 15 PC weren't done. Since there open late and because I paid 43 dollars I called them to let them know I was bringing them back. The cashier begrudgingly agree to redo my order. Stating I should specify how would like. Done is what I replied. The wing i got in returned weren't any better just done... read more

the food was so tasty as always! i took advantage of the boneless meal deal & free delivery! Time was reasonable , but most importantly i wanna shout out my delivery driver Fernando Agustin ! Bc even tho my little brother forgot to give him a tip, ( and i offered to electronically transer) he delivered with great Customer service! Will always recommend this location! read more

Food is usually GOOD however it's OVERPRICED!!! Their 30 pc crew pack is $45.99 whereas other Wingstops nearby are much less. One has it for $36.39. That's a $9.60 Difference for the SAME Thing!!! I did a price comparison on single wings too. This Wingstop charges $24.99 for 20 single wings (no dip, etc). Another nearby Wingstop charges just $19.99 for 20 wings (no dip, etc). $5 difference for the SAME Thing!!! If the extra $ being charged goes towards the staff hourly pay then I'll order from here again. But if not I'll won't. read more

Wingstop - Chicken Wings Near Me - Long Beach, California

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Service is pretty fast very polite and they never get my order wrong. Food is delicious as always. They need to make the laker flavor permanent read more

The customer service was great! I wasn't able to order an online deal when the app wasn't loading, but the employee gave me the deal regardless :). He was really nice and helpful. read more

Very good customer service. The place is super clean. The wings where just great. Everything was just on point. read more

Wingstop - Chicken Wings Near Me - Long Beach, California

I get wings at this location whenever I'm craving for some. Today I ordered on the phone and she told me to hold on, so I waited. I waited for 10min and they never got back to me. I thought they may have forgotten that I was on hold. So I called back and they were ready to take my order. Like wow.... I was on hold for no reason, when they were ready to take my order. I just didn't understand why I was on hold for so long. I even told her that I was on hold for so long and they didn't even apologize or anything. I'm just disappointed with their customer service and forgetting that I was on hold. I'm not sure how they are in person cause my husband would pick up the food. But who knows!?! Besides that the food is great!! read more

This is the best Wingstop in Long Beach, the wings are always cooked to perfection. The staff is always nice and attentive whenever I go into the restaurant. Lemon Pepper are my favorite wings hands down. They are practicing all of the social distancing protocols. I will definitely return very soon read more

TERRIBLE LOCATION I went to this location October 13th and upon entering there was a male cashier that had an attitude as soon as I walked to the register. I wasn't sure if he was just having a bad day so I ignored it because everyone has those days. I put in my order (2 chicken sandwich meals) and waited on my food. I was given my food by someone that was in the back and that gentleman had great energy (total opposite of the cashier). I leave with my food and upon getting home I began to eat my sandwich. Usually, I cut all of my sandwiches in half, but for some reason on this trip I didn't. I took a bite out of it, chewed it, and noticed it had a weird, rubbery texture. After the first bite, I went to cut the sandwich to see why was the chicken's texture the way that it is. I cut the sandwich to see that it wasn't fully cooked! It had some white rubbery stuff (idk the proper word) on the chicken that 1000% was from it not being cooked long enough. I squeezed the sandwich and it was so rubbery and I could see the chicken juice still running through the chicken. I was beyond disgusted, especially since I swallowed the first piece of chicken. Now i'm more than understanding as a customer because I myself work in customer service so I understand mistakes happen, but this was an inexcusable mistake. This is poultry, you can't make mistakes like this as I could've caught salmonella from this. I was angry, but I didn't go back to the restaurant because I didn't want to spread any negative energy so instead I told this same story to customer service in a survey. About a week later, a customer service representative reached out to me about the situation . She asked what could she do to right their wrongs. I told her that i'd like for her to spread this message to the store so no one else goes through what I did and also i'd like to have my order compensated (about $20 worth of food was purchased). In the mail I received a gift card from this Wingstop location......with $5 on it. Five US Dollars. Not only was this not nearly the amount of money I spent on the food, but this wasn't even enough money for me to be able to buy another sandwich with tax included! The certified mail envelope they sent the gift card costed them $4.60 to ship......my gift card was $5! This is a beyond ridiculous situation on the part of everyone involved (the cashier, the cook, and the customer service representative). $5 for my troubles after serving raw poultry and almost giving me salmonella is just ridiculous. read more

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Just ordered through door - the chicken was cold and raw. I may even have food poisoning I called the restaurant and the manager told me to go to the emergency Room and bring a note to get a refund I would not recommend this place. The customer service sucks!!! read more

Wingstop - Chicken Wings Near Me - Long Beach, California

The service is so bad. They took my order, and after i ordered they told me it was going to be a 15 minute wait. 25 minutes go buy and they did not announce my food until I asked them. It seemed like they forgot to say my order along with 2 other food dashers. I get my fries and they're cold and chewy. read more

I went to this location at a very reasonable time and the wait time was ridiculous. The staff was very slow and inattentive. Walk in orders that came in after mines was done before mines. Not to mention they catered to food delivery orders before walk ins. The worker also stopped to eat donuts from Big Johns Donuts in the same parking lot. What a shame! Would not recommend this location. read more

Wingstop - store empty, but yet they are taking forever with others! - Chicken Wings Near Me - Long Beach, California

Long wait , not clean not enough chairs no other customers they just talking about at donuts . read more

Wingstop - Chicken Wings Near Me - Long Beach, California

I love this place they have the best ranch and there customer service is a 1. Thank you for opening near my house read more

Wingstop - Chicken Wings Near Me - Long Beach, California

Employees don't even smile and not paying attention to the orders!I waited for almost 30mins and no one even apologized for forgetting to make my order.Diego was very rude and did not even sorry!None of them wears gloves.Sanitation is bad and no one even washes their hands.Wait is ridiculous. read more

Wingstop always hits that spot. I personally love the Korean bbq. Alittle expensive at times, but always delicious. Garlic parmesan? Lemon pepper? Don't get me started read more

Pretty cool to have Wingstop here on the westside of Long Beach But 14$ for 10 wings? Hard pass! This will definitely be the last time i eat Wingstop, PERIOD. Idk if ill even get their fries too which is good, smh. But for those of you that still like it and is a late night snacker, Definitely convenient for you. I wish they put a kokos chicken up in here. That's Korean Fried Chicken for those who don't know. 12pc for $13. 12 succulent, juicy, thick bone in fried/soy wings. Try it! If you don't know, now you know. Put you on game! read more

I have to admit, I've had some not great experiences at other Wingstop locations, but when this location opened close to my work, my being tired of all the food around here as well as my obsession for wings now and again (meaning when I want them, I gotta have them now!) It just happened to be one of those days this week, we talked about wings at work, and I jumped on Yelp and was pleasantly surprised to find a new location not too far away. I called my order in as soon as they opened, and was told they'd be ready in 20 minutes. I drove down there and the place already had some people lined up. The line went quick and by the time I got to the register, it was 21 minutes from order time, and they just brought them up to bag em and hand em over!! I ordered a 30 piece boneless (Monday & Tuesday they are on a great special) I got 10 original spicy, 10 mild, and 10 lemon pepper, as well as ordering them a little well done! Got back and my coworker and I started in on them and getting them a little well done was perfect, they were nice and crispy! The lemon pepper wings were very good, maybe a little too salty but still yummy. The mild were just that, flavorful but definitely very very little kick which is fine, also still crispy! The original hot were good as well, and also not too hot, but just a bit of a kick. If you prefer your wings hot, definitely go with another spicier wing. These are just a mild kick. The price was just at $20 bucks for the 30 wings, and I have to admit I was very surprised that the wings were cooked perfectly and the flavors were all very good. The service was super friendly, and the timing quoted was right on. I am so hopeful that they continue this, as I will definitely be a regular customer when my obsession for wings kicks in! read more

We ordered lemon pepper wings and they were inedible. Which sucked so hard because they are normally my favorite. The salt level was at like 1000% more then it should have been. I choked 3 wings down and got an upset stomach from the salt bomb read more

Wing stop in the westside of Long Beach. Is a great place open till midnight. You can order and have delivery service also. Staff was friendly and helpful. Flavor of wings was a great choice. You can eat inside has nice location plenty of parking also. If you come here you will like that t. ? read more

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Very clean and friendly staff!! I tried the boneless wings for the 1st time today and they were really good.

Great customer service order was ready one time and just walked in and out. I recommend that you put your order online and just pay when picking it up. read more

Wing stop will hit the spot if you're craving wings but I have had better. I have ordered their bbq and hot wings several times. They were ok. However their lemon pepper wings I ordered once and they were very very very salty. Had it been an in dining experience I would've returned it. But instead I got stuck with it. I recommend you give them a try but don't have high expectations. read more

This wingstop has always done a great job until today. I placed an order from where I work which takes about 30 mins to get here. The app told me it should be ready on estimated time which was 25-31mins. Well I understand that but what I don't understand is that I had to wait another 15 mins for my order. Also train some of your employees to not laugh about how long the wait will be for an order. One employee went to ask how much more longer and the other employees laughed about it and replied back that 15 mins more since it's well done wings. Never had a problem until today. Actually the employee name Johnny always has excellent customer service. They should learn off of him. He even remembers my name when I get here. He definitely needs a promotion or a raise. read more

I like this place ... I really do! But I hate that for the past three orders that I go get during lunch... I have to wait more than 10 minutes jus for my drinks. This sucks as I am on my lunch break. I just don't get why the hell I can't have my drinks ready especially when there's no one there!!! read more

I just want them to take orders more seriously. When I order extra crispy wings all flats I mean just that. If I'm gonna wait 20 minutes for my order at least make it correctly. They continue to give me soggy wings and I'm being charged for all flats and I never get ALL FLATS. Especially being that it's Covid and people are trying to stay away from others please do better. read more

Please please people wear your gloves‍ the male employee was not wearing gloves while preparing the food while tossing the chicken with the sauce. We rely on take out foods to support the business. But please follow the safety guidelines on preparing the food. I will definitely come back to check on you guys. read more

Great customer service. well maintained and the foods quality is very excellently and it's in a good location for this side of Long Beach. read more

Great Service. Enjoy the Boneless wings. Not so much the wings unless it's plain well done. Typically get my sauce on the side to add on.