I had the worst customer service ever here. We called ahead like we usually do & it just kept ringing with no answer & that went on for the first couple of calls. Then, they finally answered & put me on hold, that lasted about 10 minutes & no one got to my phone call so I hung up & kept trying to call but no answer. I physically get to wing stop so I ask if something is going on with the phones only to see that the phone was left off so no wonder no one answered. I let them know & the employee just shrugged & didn't even apologize & when I asked how long it would take if I ordered they said it would take about 25 min. Which is exactly what I wanted to avoid by calling ahead of time. Wing stop should seriously reconsider who they hire. I never even bother writing reviews but this was ridiculous & my family & I will not be supporting this business any more. read more

If I can give them 0 stars I would. First of all I ordered my Food at 7:30 PM I go to the store at 8:00 PM they told me it was a 4 to 5 minute wait so I'm like OK I'll wait I kid you not I waited an extra 20 freaking minutes for a simple order of wings and fries and to top it all off all of the workers were high out of their minds I can tell by their low eyes and the music they were playing was very inappropriate for my children to even be listening to. Never will I return please drug test ur employees thanks read more

What are you thinking owner and/or manager? You have the most atrocious music playing that while may be suitable for some club is quite offensive for 12:40pm. Thabk god I wasn't here with me kids. Oh and, no thought to turning it off, I got to hear the hole thing, "Shut up b**** while I sit on your face and F***... take it everyday you need it, I'll give it to you..." oh dear lord it is playing again. ... had to add more, cooks do not wear gloves, cashier preps food, touches register, handles my drink, and taps on their phone. It seems there is no accountability and a laxed attitude as team only thinks they are serving food to drivers read more

I love wingstop but the imperial beach location sucks! Ive had many wrong orders and today's meal just ruined my dinner. I ordered at 3:51 pm got there at 4:09pm payed and the guy said my wings were still cooking. I didnt get my order till 4:30. I get hm the wings are cold and the fries are cold as well. I live only 4 mins away. 10 out of the 20 the chicken wings was either fried, left out and refried another 2 times because they were almost black. The texture of those wings were nasty and it felt like you were eating tuna. I would say these wings were going bad already. It sucks they serve food like this and ruin peoples dinner. read more

What can I say... this place is expensive. I don't order often but I did tonight. I ordered double ranch.. you would think if you order ranch and they don't have it.. they would let you know. Had they let me know when I ordered or before I picked up my order I could have changed my sauce flavor. read more

No doubt, THE WORST WINGS I've had in my life. And unfortunately that phrase is all to common since moving to San Diego. But for sure out of all the awful experiences (in terms of the food) this takes the cake. No problem with customer service the girl who helped was cool over the phone and in person. But whoever may be responsible for the preparation of the wings! AWFUL! Like how do you mess up wings? You simply put them in the fryer and place a timer on!!!! They were so bad it's almost comical. Never Again. read more

Disgustingly salty chicken, slow service, unhelpful staff. I would not advise anyone eats here. Ever. read more

Stopped by after work today to order wings. To go with my left over pizza from pizza Hut last night. I ordered 6 boneless wings. Today's service was 5/5, the store cleanliness 5/5, knowledge of the product 5/5 and speediness of my order was very quick. I was in and out within 10 min or even lesser than that. I know I wasn't there long anyways that all I got for now. Thanks and take care! read more

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Awesome serviceee! Service was super helpful and very professional. The cashier Kyle was cool and he got my joke ha! Food was good as always it's wings and fancy ranch! The amount of wait wasn't too long. Staff was helpful and Wingstop was clean. I would come again! read more

The food is good, the place is clean but the service is horrible. I usually order my food ahead of time so that I don't have to wait the 20 or so minutes it takes to prepare the food. I recently ordered my food through the app and received a confirmation email that my food would be ready before 7pm and I ordered my food about 6:30pm. I asked my boyfriend to pick up my order on the way home and they initially told him the order wasn't there. He went back inside and showed them the copy of the confirmation that I forwarded to him and they found the order that they NEVER started and my boyfriend arrived after 7:10pm. He had to wait the 20 mins it takes them to prepare the food. They obviously didn't read the ticket because they didn't give him the right size cup for my drink. I understand certain establishments get busy but a simple apology for the delay would have made everything better. As much as I like their wings, we will not be returning to this location. read more

I like their food but this place can be a disaster for service. On multiple occasions, I've placed an online order and been told it will be ready in 15-20 minutes and then have had to wait about an hour for my food. As best I can tell, they just can't handle multiple orders at once. I'm not sure if they don't keep enough people on staff or just don't have good processes. I've been waiting when they don't look that busy but the food took forever. Right now, I've been waiting around 50 minutes and the guy next to me has been waiting 40 minutes. There are several other annoyed looking people waiting too. If I hadn't already paid, I'd leave and go get food somewhere else. Tip: if you do a mobile or phone order, don't pay them until you get your food. read more

I ordered a 10 piece. There is no seasoning but tons of oil. This isnt the first time I've received wings like this. I will have to stop ordering from WingStop. The food is just disgusting. I wish I could upload a photo in this review to show just how much oil was with my wings. read more

Best wings plus I love that they let me get extra seasoning on my fries. Mariah was awesome, so quick and friendly! read more

Worst wing stop ever. Fries are ALWAYS cold and soggy and they NEVER have bone in wings. If I could give these guys a zeros rating I would. It's absolutely horrible read more

Went in today for some wings and while the food was good, the music was some of the most unprofessional I've ever heard in a restaurant. Instead of eating in, I sent my little daughter to the vehicle and got my food to go. I enjoy my share of diverse music while I'm at the gym or beyond the ears of my children; wing stop apparently thinks it's okay to blast lyrics about being horny and f%^*ing bit$&es, licking pu55y, and multiple other quality restaurant dining things.....I typically enjoy that type of music when I eat The last song that had the N word every other lyric was the end for me. I think it's funny how some people today think it is okay with that because it's in music and doesn't impact the same as if someone said it aloud. Not impressed Wing Stop. read more

The two stars are for their obviously overworked staff, who tried their best and had good customer service. This was my second time at Wingstop and I ordered online at 420. I got my food at 510, after it had been sitting on the counter for 20 minutes because the orders were backed up and all employees were preparing food. Needless to say, my fries and wings were cold. Management needs to take a hard look at how many people are working at dinner time, especially on 60 cent wing day. read more

We've eaten here twice. Both times we ordered online and picked up within 20 minutes or so. The restaurant is clean and service is friendly. Our food has been cooked well (no overdried meats, too fried or soggy wings, etc) and it is delicious. We order traditional buffalo wings and fries with cheese sauce (cheese sauce is sooooo good!) I also appreciate the various size of wings and combos available at Wingstop, and the ability to split a combo. The last time we order a 10piece combo (6 hot and 4 mild) all flats, with fries and cheese sauce. There werent any mistakes in our order, and the wings were separated in the box. lastly their soda fountain is awesome! My only gripe is it is kinda expensive compared to other places. But because the wings are tastier, I don't mind paying... and because...cheese sauce! read more

Placed an order at 6:55pm. Suppose to be ready within 24 min. Go there and still not done. Waiting and at 7:55pm, they said they never got the order. This place has to leave IB. read more

The guy named Geoffrey was very helpful when placing my order. So happy that there's a Wingstop down here in IB. Don't have to drive to Bonita anymore. Yaasss! read more

Wingstop - Chicken Wings Near Me - Imperial Beach, California

January 25, 2020 I would rate zero stars if I i could due to how disrespected I feel. My husband and I showed up to the store at 11:00pm to discover that both doors had been locked when the sticker with the hour times clearly states midnight. The two male employees were standing behind the cash register when one waved at us as the other gestured with his finger "no". We felt as if they were taunting us. We frequent this specific location often due to their excellent service in the past but we will most definitely not be returning. Thanks to your two lazy and disrespectful employees you have lost loyal customers. read more

This is a shout out the young lady working today 10/7/19 around 4 to 4:30pm. She was working on a $.50 boneless day alone. It was so busy and she did not loose her cool. I've had sub-par experiences with food on days like this but not today. This young lady made my order and it was great. read more

I'm very disappointed! Waited 20 mins for 10 wings medium buffalo and as soon as I look at them they are dried out with no sauce. I called and the staff were completely rude and unprofessional! Stop hiring young teens who are completely rude and disrespectful. read more

Wingstop - Chicken Wings Near Me - Imperial Beach, California

When this location first opened it was super good and very pleasant to go to. The past couple of months has been HORRIBLE food and customer service! Fries are always cold, have no sauce and they NEVER have fries or ranch. Cant even have a conversation with the associates or manager without them trying to go bananas and catch an attitude. DM has YET to respond from a complaint a MONTH ago! Last and final time giving this crap place my money!! read more

I'm always greeted with a fun attitude. I didn't even know this Wingstop existed till one of my friends said we should get (a late) dinner from here. Ivan was my cashier when we went and made my food as well and I feel like he went above and beyond with his customer service and the preparation of my food. He took all precautions during this covid pandemic. I was skeptical about going in late ( it was 10:30 ) because I know late nights may not be the freshest food, but nope. My food was FRESH, I got exactly what I ordered. I have no complaints. I will continue coming back. Also the manager Natalie is amazingly sweet and needs to be promoted or put into district managing. Thank you Wingstop. read more

I honestly dont know about this other peoples reviews but my experience in wingstop a couple days ago was great as soon as i walked in i felt a great vibe and got attended by a young girl name brianna! She has great customer service, great appearance and handle's her job professionally. I was in and out fast! Need more great workers like her and she deserves a raise!. read more

I've been here twice, each time I had to wait over an hour for my 10 piece wings. The first time there was only guy working, and he was working very hard (as it was packed), so I understood there was only so much he could do. The second visit I was one of the first to show up around 11:30, places my order and was told "it would be 10 minutes". at around 12:00 I asked about my order- they said they were taking care of it. Around 12:30 i was told they couldn't even find my ticket. Took over an Hour just to get my food, and numerous customers who came after had messed up orders, and long waits. read more

Two people were working during lunch hours. Customers were waiting for their food for a long time, while others are still waiting to order. Every customer had to switch their order for To-Go. Fries were soggy and almost bitter. The lemon pepper were too salty. Everything was bad. I used to love wingstop but now BWW is better. read more

Expensive and they take forever. Wings came out cold and so did the fries. People were even asking for their money back.

So not only has the service gone down hill, now they steal from you too and when you call you cant get an answer. Just close down already, let's get good restaurants that hire capable individuals and not these crack heads read more

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Jacob has Great customer service! We messed up on our order and we got replacement order no extra charge! He explained himself and he works his ass off! We will be back because of you; keep it up my man! read more

Wingstop - Jacob! - Chicken Wings Near Me - Imperial Beach, California

Love this Wingstop!! Food is fantastic and fresh. Everyone is always so friendly and always so helpful! Thank you Cassie, Anthony and Kelsey! Will definitely continue to come to this location read more

Wingstop - Chicken Wings Near Me - Imperial Beach, California

Came in Friday 11/15 at 5:50to place an order for some bone-in wings to find out they are out of wings. Still ok. Order a 5 piece tender. The place was super busy at this so being told it was going to be about a 25 min wait. No big deal. Sat there for almost an hour watched 6 people that came in after me get their food and leave. When I got up to ask about my order the person I spoke to informed me they were out of tenders and told me the person that took my order was apparently supposed to tell me that. Who by this point was no longer in the restaurant. When I asked for a refund and it seem like the person I was speaking to either didn't know how or wasn't able to. Then told me the general manager would be there in about 10 minutes. read more

Awesome service and Keeman helped me order on .50 wing night . 2nd time here and so good!! I highly recommend- yummmmm food too!! read more

I have been here 4 times. Every time I order online or via phone. Every single time the food is not ready. They say 15-20 mins on the phone but its more like 30-35. Twice there was no customers inside. I had arrived to pick up my food and the guy had not even started making it. He was on his phone when I walked in, not sure if anyone else was working at the time. I do like there food though and I'm not knocking that. The employees I have dealt with are just not there to work. read more

Customer service was trash. They didnt even realize that my order was ready even though I was standing in the front of the store waiting, with my name in the queue. Brianna was the on shift manager and did nothing for me as a new customer. Allowed me to pay full price for wings without adding any upgrades or reducing price to keep me as customer even though I didnt want the "sides" (carrots, celery) and didnt wany any drinks. Wings were sub par and not even hot. Major complaint: no one wore gloves. Terrible experience. read more

Took 2 hours to get 15 wings. 1 hour waiting at the house and another at the store. Would not recommend until they increase the ability to keep up with demand. read more

You know what, I've never been to this Wing Stop location. I thought this was for the Euclid Ave Wing Stop location - if you want awesome deliciousness go there - they don't play about their chicken wings in the 'hood. This location? Not 'hood enough to be good enough, I surmise. read more

I finally got a chance to try the wings here. Oh my gosh, I really am hooked to their Spicy Korean flavor wings. They are so addicting. What makes me even more happy is they have an afternoon snack special from 2- 5PM. Great deal a combo 5 wings with fries or celery and carrots with a drink for $6 or $7. The staff is very friendly. Check it out you'll be glad you did. read more

As soon as I went inside I got this TERRIBLE smell even though I had a mask on. If I can describe the smell it will be the smell of the sewer. I would've given it a zero but that isn't possible. It's crazy the fact that I sat down here at the tables in between Jersey Mikes Subs and Five Guys and as soon as I sat down I found a bug in my food. read more

Wingstop - a close up view of a tray of food - Chicken Wings Near Me - Imperial Beach, California

We usually order from this place but lately they have been getting our order wrong and customer serviceistheworst. I placed an order online and arrived 5 minutes after the order was complete they told me order wasn't ready it would be another 5 minutes. After waiting for 25 minutes I asked an they went to check with an attitude and said 5 more minutes. Finally got my order and drove home, the order was a mess the containers all smeared with different sauces, bread was cold and hard cold butter smeared on top. I was also missing the dips and the sauces were wrong. read more