I had such a wonderful experience at Chick-fil-A today that I felt compelled to leave a review. I placed a mobile order through the app, but after submitting my payment, I received an error message saying the transaction didn't go through. Thinking it was a glitch, I tried again and got the same message. When I checked my bank account, I realized I had actually been charged twice. I went inside the restaurant for help, and every team member I interacted with was kind and professional. The cashier assisted me, then involved another team member, and eventually someone who I believe was the field operator or manager on duty. Unfortunately, I didn't catch his name, but I want him to know how much I appreciated his help. What stood out most was how he handled the situation. He never made me feel like I was inconveniencing anyone or questioning my concerns. Instead, he treated me like a valued customer, apologized for the issue, and worked to find a solution even though it clearly wasn't his fault. Rather than asking me to pay again while the duplicate charges were being resolved, they were able to use a promo code to cover my order so I could leave with the food I had already paid for. To make things even better, they gave my kids free ice cream. That small gesture meant a lot. As a Registered Nurse, I understand that errors and system issues happen. What matters most is how people respond when they do. This team handled the situation with professionalism, empathy, and genuine care. My 11-year-old son even said, "This is 10 out of 10 service," and honestly, I agree. Because of the way this situation was handled, I left feeling appreciated and confident that I will continue returning to this location. Leadership sets the tone for a team, and based on this experience, that store is in excellent hands. Thank you to everyone who helped us today. Your customer service truly went above and beyond. read more

Wow, this location never disappoints! Once again, they gave my family a fantastic experience. Thank you, Karima, for your amazing customer service! FAST, CLEAN, & FRIENDLY STAFF !!! Exactly what I look for !! I've never called read more

It's been a while since I've ordered the Chick-Fil-A Spicy Chicken Sandwich meal with their waffle fries and had forgotten how good this sandwich was. I always order their Spicy Southwest chicken salad but wanted something different today. This spicy chicken sandwich has boneless seasoned chicken breast with a buttered bun and dill pickles. I like to dip the sandwich in their honey mustard Chick-Fil-A sauce...so delicious!! This Eastlake location is always busy but the line moves pretty fast and the staff always offer friendly customer service. Give this sandwich a try! Happy Yelping :) read more

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I eat here pretty often and the food is usually good except for today. The nuggets were significantly smaller and they were very hard as if they were leftovers from yesterday's batch. I also ordered a grilled chicken sandwich and the bread was very hard, again as if it was a leftover sandwich. I did not enjoy my meal at all and feel ripped off. Chicken filet usually has better quality than this. read more

I bought a chicken minis and hash browns and I got no chicken in my minis. So maybe add chicken next time.

I really enjoy this CFA. I especially love it when Jerry is there! He is one of the cheeriest, most helpful staff members. He always engages me in interesting conversation and he seems to really care about what I have to say. He's a very friendly guy. And he's very thorough in his work. If I was an employer, I would want him as an employee! I believe my cashier's name was Symphony. She was nice and friendly. This is my first time trying the chicken club and it was quite delicious. I'm always a fan of the french fries and the chicken nuggets. If you like vanilla shakes with cookies, then this is the place for you. They have the best shakes! read more

Chick-fil-A - We enjoyed a meal with our daughters and grandkids. - Fast Food Near Me - Chula Vista, California

Horrible experience today. Placed a mobile order thru the app, checked in with the drive thru attendant, waited 15 minutes in line, get to the window and they can't find my order. Was told to leave the window, and go park up front. Waited another 10 minutes, then when I got my food, I was missing items and the sauces I requested. Completely unacceptable! And when you report it thru the app, they only give credit for 1 issue, when there where multiple issues. read more

Tried the new bbq chicken sandwhich and the bread was kind of tough. My family enjoyed the Mac n cheese with fries and nuggets. My cousin likes to make a bowl with it and the different sauces. Customer service is always great at this location. read more

Went drive thru yesterday, ordered a 18 bucks meal, gave them 100bucks for change, and when I get home found out they only gave me 70 bucks for change. I mean they didn't even left any recipes for my order. What can I say? The lady at the window, don't be an idiot! do your math! Never come back again! read more

SLOW SERVICE. If you're in a hurry do not come here. I was in the drive thru line for close to 45 minutes.

Don't bother making a mobile order! I placed an order through the app and was happy to see the mobile order line only had 3 people waiting vs the regular line that was at where the cones first start for both lanes. I made the wrong decision as I ended up waiting for everyone to drive past me and the line clear out until I got my order. Cherry on top was not even getting utensils when I had ordered 2 salads that had cold nuggets. The app just took me in circles trying to leave my feedback which just made my frustration go to the point of having to write a yelp review. read more

This is our Chick Fil-A! My daughter & I love the staff. Management is top tier at this location. I also put in a lot of catering orders for my job and they take such great care of me! Thank you CFA Eastlake!! Also, they provide a beautiful and clean ambiance. Love all the holiday decor and events too! 10/10 read more

Clean location I came with a group from work. Despite us all ordering at the same time, the food did slowly come out. I had a southwest salad, and it was tasty. It comes with a big packet of dressing, but I liked that I could put it on myself. Plenty of parking. read more

I have been going to this particular Chick-fil-A since it opened, in the past, I've had good service everything was correct, I went the other day and nothing went correctly, didn't even get any sauces, after driving away, and later, finding out all of the mistakes in the order, I called them on the phone and left a message that they did not even return, I probably won't be going to this particular Chick-fil-A again, poor Management read more

I don't know what has happened within the last few years. Wether they changed ownership or just rules/policy. But this particular location gave us such a great experience. What was so great? -greetings from the moment we walked in -Lots of employees -We ordered and sat down for maybe 2 min and the food arrived at our table! We didn't even need to go up to get it. - our food was picked up after we ate...like what? Wow! We were so delighted. Again. Not sure if this is just this location or if Chik fil a is starting to train differently but it was a positive experience. -manager was very hands on, came to our table to ask how our experience was. read more

Chick-fil-A - Fast Food Near Me - Chula Vista, California

Usually I wouldn't complain but if we're paying $15 a meal they could at least fill up our large fry. This was straight out of the bag, no fries fell or anything. This is so disappointing honestly and the people taking our order had attitude for no reason. Won't be back here anytime soon. Yes over fries i don't care but that's honestly so annoying. read more

Chick-fil-A - large fry - Fast Food Near Me - Chula Vista, California

I made a personal error and ordered curbside in a different state. I'm super thankful for the supervisor Chris he was more than helpful

My kids LOVE Chick-fil-a and this is the only reason I have the app. To make ordering and pick up easier. Today, I was done. The mobile "pick up" area is garbage. There is nothing positive about it. You wait longer than the actual drive thru- EVERY SINGLE TIME. To top it off they always forget an item. Fries, the drink or even the toy. I've gotten a FREE item every single visit because of their mistake. Yes, I love a free brownie or a free milkshake, but you get to the point where you just want to have a nice experience and leave without driving back to get your order right. The only reason I give it one full star is because the only time I've dined inside the people cleaning the tables were very nice and attentive. read more

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I am a red member, which usually means you've spent quite a bit of money to get there. I've always enjoyed the food but lately this location has been lacking. This past weekend, it was really busy so I didn't mind waiting an extra few minutes for my food but not 20-35 minutes. The parking lot was ridiculously full, there were no parking spaces so I was directed to the pickup line (I had a curbside order). It seemed like the priority was the drive-thru. The car that was in front of me ended up parking in the VIP spot and going inside and they waited about 10min before they got their food and I am not sure how long they waited outside. Later I was directed to the VIP spot and I thought it would expedite my order but I still sat there and waited. After waiting for 10min I found one of the chick-fil-a members and I asked her if I could just receive a refund so I could leave and she got the manager and she came out with an attitude. Didn't say "Hello" or "Sorry for the wait" not anything! I read the last 4 of my order number and she asked what the order was then came out 3mins later with my order but I requested a refund. I checked the app and still didn't receive the refund. I ended up giving the food to a homeless man, since my boyfriend got us food instead. It was extremely hot that day and they were busy plus I had groceries in the back of my car, if it wasn't for all of those variables I would of went back in and requested the manager again, hand her the food and request the refund like I asked for previously. Anytime someone request a refund after an extended wait time of that magnitude it should not be met with that kind of attitude nor should you give any form of resistance. I am not happy with my chick-fil-a experience, I was nice although I was hungry and it was hot but I was very understanding regarding the matter. I know Chick-fil-A is better than this! read more

Big fan of CFA but lately the service is less than what it's been before, prices keep climbing but at least the food is still great

I went in drive thru today and the boy at the window had an attitude. First off, there was a sandwich missing which I did not care about he gave it to me after. Everyone makes mistakes but everyone does not need to have an attitude. When I asked for a couple more sauces he did not give me them to me and told me there's already enough sauces in the bag. Did not like the experience here, they could've been a lot more nicer, I never said anything rude. I was super nice. read more

Obviously it's good, it's CFA! Be prepared to wait because this place can get crowded, but overall it's consistent and delicious. I highly recommend mobile ordering and you can pick up curbside or via special drive thru lane. Make sure you have the CFA app for points to redeem FREE food! They also often send freebies valid for the day. The restaurant js always clean on the inside. A bit congested outside and the parking lot, but tens across the board. read more

The chicken nugget is so overrated. The picture looked so good so I wanted to try it. Very disappointed! Salty nuggets. I think if you Take it easy on the salt, it might taste good and might consider coming back. read more

Every time i come here and order ahead with mobile app at breakfast they run out of coffee and what should be a quick in and out turns into a 10+min wait ...stay on the ball here it doesn't take much to prepare and have coffee ready at breakfast read more

Chick-fil-A - Fast Food Near Me - Chula Vista, California

Good Chick-fil-a location in Otay Ranch! Parking lot was busy-as always-but I ordered in the app and came by for curbside pickup. My order came out quickly with their trademark friendly service. Hot and tasty. Fries weren't quite filled to the brim but I won't hold that against them. Consistently delicious and affordable! read more

Chick-fil-A - Fast Food Near Me - Chula Vista, California

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they're always nice here! i recommend this chic fil a to everyone. i've been going here for years and when i try a new location this one always beats it read more

Super disappointed in this chick fil a. My previous time will be my last time to this location. Every time I come to this location there is always SOMETHING wrong with my order. I've done mobile ordering and included all the sauces I needed yet received ZERO even though they were shown on the bag tag. That same day, they ran out of salads, and said they would refund me, but I was still charged for it. When I complained through the app all they did was give a free one. For some that's okay, but I really wanted my money back for the item I didn't receive, they could even take back the free salad they offered. I came another time, this time they did have salads. Had all the ingredients, sauces and utensils. I thought to mysef wow they actually got an order correct... Come to find out I had a hair on my EGG. I seriously cannot make this up. I'm super upset and don't want to seem like a crying wolf but they lack order quality & accuracy. read more

Chick-fil-A - hair in egg - Fast Food Near Me - Chula Vista, California

Nicole at the front who took our order was the sweetest ever. She was very complimentary and helped us decide what to get. Great job! The food always tastes the same so we knew what to expect. My husband complained a lot to me about the dirty sticky floors and it didn't help he chose the dirty table to sit at and when he asked for it to be cleaned, they gave him a wipey instead of cleaning it. We are just spoiled because our chic fil a in ventura is very clean, nice, and accommodating. read more

Chick-fil-A - Early lunch - Fast Food Near Me - Chula Vista, California

Bruh ... they gave me burnt Mac and cheese. Most of it was burned looked like they tried to cover it up but turning it up side down read more

Chick-fil-A - Fast Food Near Me - Chula Vista, California

The food is good when they get it right which is seriously not the majority of the time. They charge for all items ordered and consistently don't give you everything. Then they don't answer the phone when you ring thru to the restaurant, ultima let you have to go back down wasting more time and money while the other orders get cold. Do better!!!!!!! read more

Let me preface this by saying I'm all about Chick-fil-A. BUT lately this location for the past year has been slacking. We live near this location so the review will be for this one. I do all methods of ordering so DoorDash is not the only way we get food. We often do DoorDash through the CFA mobile app. Most of the time the order is incorrect or incomplete. I always dispute it but I hate when it looks like I am taking advantage but the order is actually incorrect. Our order was delivered about 30 mins ago. This is a large fry below. Now I have been in the inside and it looks like the managers are bagging the food a lot of the time. (By the shirts) why no one looked at this and told the cooks that it was not enough fries in this box. Nothing in the bag. Then you put the sauce and paper towels on top of the fries. Then the Mac n cheese is always burnt on the top. The problem I have with that is that it's for my picky 2 year old. One day they put old Mac n cheese in there and put some fresh on top of that. Like you dig in and find old Mac n cheese. They have not been consistent and it's disappointing bc CFA is my favorite restaurants. Food prices have gone up and the quality is dropping. Will it change? I don't know. They try to make things up but when I get the reward item it's just as worst. But yeah I don't always have the option of going to the restaurant to get my food but delivery orders should get the same attention if I were to dine in. read more

Chick-fil-A - Chick-fil-A Waffle Potato Fries- - Fast Food Near Me - Chula Vista, California

Haven't been here in a while. Decent service. Young crew forgot our straw and fork. It's cool. I understand. Warm greeting. Respectful. Gracious. Cobb salad was good with bits of fried chicken. Wife enjoyed the waffle fries and chicken nuggets. read more

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food was subpar, should've just taken the time to drive to the chick-fil-a near AMC. the order was made incorrectly. the sticker and photo say it all... read more

Chick-fil-A - Fast Food Near Me - Chula Vista, California

This place always get my order right and I'm able to find a parking space up front nearly every time I order for curbside pickup. It's takes them about 5-7 to bring it out normally and the food is always hot and good. It is well lit in the Morning, noon and night. No dark areas in the parking lot that I can tell. Will continue to visit this location. read more

Chick-fil-A - Fast Food Near Me - Chula Vista, California

Really good spot to eat I love the food here, However it would also be good if they'd take Ebt in the near future I'm sure it'll bring more people in read more

Just ordered lunch for the company multiple sandwiches and the salad brand new opened up had old dead bugs on the apples in the salad. Really gross. Will not come back read more

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The food was mediocre at best. The chicken biscuit was hard on the bottom and the coffee refill was cold. They had some loud sound system in the lobby which was odd. Will probably not revisit read more

Went at night after work and they messed up my order probably rushing to close early by the time I realized they were closed not happy

August 7, 2025 at 2pm drive through girl was amazing!! I went in there and she was so nice

Uber eats or pick up. 9/10 times they mess up. If it's not missing something it's just wrong. I'm at this point just over this place. Not to mention it's no longer cheap. $80 for mid level food is crazy. read more