Now I love me a Jersey Mike's sub, but this location just didn't meet the standard. Located at the Otay Ranch Mall you'll find this Jersey Mike's location. Walking in i took note that the temperature inside was very warm. A solo employee working there was quick to greet me and ask how they could help me. I ordered the regular club sub to go and I have no complaints regarding the service. The sandwich though...it was a let down. It was very clear that the bread I got was old as it was on the tougher side which means its going stale. The meats were on the warmer side as well. Overall it was a not the usual experience that I have at Jersey Mike's. In the future, I'd certainly give this location a pass. read more

These subs are wonderful! I wasn't a fan of Jersey Mike's until today!! I ordered the California Club sandwich with Turkey, avocado and bacon on Rosemary Parmesan bread it was so delicious!! It's nice that they hand carve their meats as you order. The bread is baked at business location which is a plus for me. I wished the outdoor patio was nicely decorated, more inviting like the business next door. I give the California Club sandwich a 5/5. read more

Jersey Mike's Subs - California Club Sub - Sandwiches Near Me - Chula Vista, California

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Poor service/ Great food Visit 10/5/25 @ 7pm Poor service: They got the BOGO right now. Although that makes me happy, the staff seemed stressed out and overwhelmed. The crew was not polite. One team member was prepping to close and sweeping dust everywhere while there was customers in the lobby. I asked for some chili sauce and they forgot it, so I waited patiently in line and asked for it again. The team member who helped me rudely set it on the counter, far from where I was. No eye contact and no words. I get it, it's busy, but you can at least be nice and fake it. Great food: The food was great, no complaints there. read more

Food was good, but Colin is why I'm choosing to write a review. He takes his job seriously and works hard and is friendly. I don't go to JM often but he made me want to come back. I hope his managers know how good of a worker they have in him. read more

Can't go wrong with Jersey Mike. Always worth the wait to have my sandwich warm and toasty ready to go.

Normal order sandwich here on a regular basis. So sad their bread is now the same as subway. It got thinner, and thick on top, it's no giant anymore. My kid normally eats all his sandwiches, especially the top bun, but today NO! I know he can tell the difference. What a shame and yet still charge $20. read more

Jersey Mike's Subs - Thin thick top bun - Sandwiches Near Me - Chula Vista, California

I always like getting sandwiches from jersey mikes. I like it Mikes Way! This sandwich store is far above Subway.

Service was excellent throughout the entire assembly process. The server was super attentive to my customization. I received chips and a drink for free for checking in via Yelp. I showed them the coupon via Yelp and they were happy to oblige. 5/5 Food: Turkey with Provolone on a rosemary parmesan bread. The sandwich was loaded with turkey meat as expected from Jersey Mikes. The sandwich was enjoyable and satisfied my hunger pangs 5/5 Ate outside to enjoy the sun and had a great fast lunch. 4/5 Parking: very large parking lot read more

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Looks like Jersey Mike's is getting cheap on the food quantity. 20 bucks for a sandwich is getting ridiculous. This place used to make a pretty decent sized sandwich but it looks like they are cutting corners. read more

Jersey Mike's Subs - Tiny amount of meat not worth it anymore to eat out I guess - Sandwiches Near Me - Chula Vista, California

The crew was not hospitable or friendly. No smiles. I felt rushed. Ordered regular Turkey Provolone and Chicken Bacon Ranch sandwiches. read more

Jersey Mike's Subs - the counter area - Sandwiches Near Me - Chula Vista, California

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Staff is always nice and friendly. They seem to keep busy at this location , make sure you're not in a rush. I like to order ahead of time. read more

Never have an issue with this franchise and I love how each and every one of their sandwiches have a unique flavor. At this location it is near my house and easy to find. It's located near the Otay Ranch Mall and is directly in the corner where it is easy to find. Parking is easy since it shares its parking with the mall. Once walking in you are quickly greeted and get the smell of fresh bread. I usually order The Sub Club with has ham, turkey and bacon and I always recommend getting it Mikes Way (oil, vinegar, lettuce, tomato, salt, pepper, oregano, mayo, and bacon)! Absolutely delicious packed with so much flavor when it's Mikes Way! When arriving be sure to check in and receive a free chips and drink with your yelp. The business is clean and the employees are nice and quick to make your sandwich. So if you're in the mood for a delicious quick sandwich then this is the place to go! read more

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I LOVE Jersey Mike's but hate waiting 10 min to have my order taken and then told it will be another 10 for them to start my order because they are filling all the online orders first. There needs to be someone dedicated to the in person orders. Not the most efficient process. P.S. I wrote this review while I wait for someone to start my order (15 minutes and counting and they still haven't started it). read more

Subway what? Jared who? Ha NEVER! I'll never go to Subway again now that I know the world of Jersey Mike's. One of my fav spots for cold sandwiches. The meats here are sliced here not pre packaged like subway, portions are bigger & the bread here is very fresh & good. Make sure to order it "Mike's Way" & then add mayo & pickles to it if you like that like me. It can be a bit pricy but well worth it, their sandwiches are delicious & mouth watering, true story. I especially love this location because the customer service here is always friendly & fast. And they got a few tables outside that belong to the mall & you can eat out there if you want. Don't forget to check in on Yelp to get your free chips & soda. Keep up the great work Mike's staff & see you guys soon! read more

Jersey Mike's Subs - Subway Jared who? It's all about Jersey's Mike baby not even close! Oh & make sure to get your sandwich Mike's Way & add the mayo. - Sandwiches Near Me - Chula Vista, California

I wanted a sandwich but did not want bread. I saw someone post about the sub in a bowl. It looked delicious. So I decide to get the Philly cheesesteak. Count you days Jersey Mikes. It doesn't even look like the picture on YOUR page. At least give me a smaller plate to make it look a little decent. I wouldn't advise anyone to get this mess. I won't be back for anything. read more

Jersey Mike's Subs - Philly #56 Big Kahuna Cheese Steak - Sandwiches Near Me - Chula Vista, California

Jersey mikes is dah bomb.Com a staple sub sandwich joint. Service is always great/staff is friendly. Ambiance is clean and always spacious.

Terrible service. Wrong orders. No one cares good luck finding a manager to help will never be back for

Great customer services. Employees greet you when you walk in. Only down side they charge for substitutions.

Just came in to order 3 regular Philly Cheesesteaks and ended up waiting an hour for my order while several groups behind me got their orders without issue. Didn't get the cashier's name who helped me out, who was actually pretty apologetic, but I'm assuming there was some major miscommunication and lack of initiative with the other staff. It turns out my order had been ready for who knows how long hidden in a corner, and my name had never once been called out. The friendly cashier acknowledged this as well and thankfully was really helpful. However, none of the other staff ever bothered to check on me despite knowing I had been waiting for a really long time. I tend not to be confrontational and could've confronted the staff sooner about my order, but for some of the workers to see me waiting for so long and say nothing is kind of a joke. Does it look like I want to hang out in a Jersey Mike's for fun? At the end of all that waiting and frustration, all they could offer me was just a free drink - frankly I would've hoped to see some sort of refund or coupon since I'm not at all interested in a soda or water. Really disappointed in my experience. read more

Subs are great! Not clean. Lots of flies. I don't know ‍ if it deserves 3 stars Customer service is vanilla, nothing wow. Immature workers. Would I go again? I don't know ‍ read more

So I have been ordering here for the past few years and haven't had any issues til today where I experienced bad customer service. I first ordered through the Jersey Mike's app for a pick up. It messaged me it was ready, when I got to the store they were still finishing up so I waited. While waiting I saw there was a promotion buy 2 giant subs get 1 free Sundays, Mondays, and Thursdays. I asked the cashier about it and said my order was 3 giant subs and if they can honor the promotion. She said no and that there wasn't a way to give me the promotion. I asked to talk to a manager she said they don't have one, I asked to talk to a lead and I was told there was none. A guy then asked what was wrong I told him, he said that it is for in store orders only. I let him know that the flyer did not say that. I said that they should change their ads, I then asked for their names because no one had name tags on, I said it was to call in and give feedback to their online customer service. They said they did not give out names. The interaction could have gone better if they knew to handle customer service. Their tone and the way I felt like they blew me off really pushed me to write this review. So even though I think their sandwiches I find their customer service needs work. read more

Jersey Mike's Subs - Sandwiches Near Me - Chula Vista, California

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Had lunch here today. Popular JM in the OTRTC that consistently has customers lined up. I am actually a fan of this sandwich shop over Subway. The #6 is my favorite sandwich choice. Roast beef and provolone. Mike's way thrown on top. read more

The absolute worst, I can understand getting one item wrong but the entire order with a missing sandwich. Unacceptable; ordered 3 sandwiches, two of which were Giant subs. Delivery was met at my door 100% sealed. I knew something was wrong because of the small bag, I opened it up and everything was wrong. I tried calling the store multiple times and no one picks up the phone with added to my frustration! I tell my wife to call since obviously I had to drive down to this place and still no response. I walk inside, I call personally from my phone STILL no response. What is the protocol when dealing with customer service when the customer can't get in touch directly with the business in question, in this case Jersey Mikes in Chula Vista off of Birch Road! I paid a delivery fee and still ended up driving to this establishment to gather my correct order. How does this happen!? I don't whats going on with the management, but we need to start from the basics; that could be having a phone line that works where the customers can call to actually get in touch with someone. read more

The Kahuna Cheesesteak on white is so freaking delicious. The roll is super soft and the meaty cheesy goodness on the inside literally makes my mouth water. The service is friendly and the sandwiches are always freshly prepared. The parking at the mall can sometimes be annoying, but there a couple dedicated spots for Jersey Mike's for carrying out. read more

A turkey club on wheat was in order when I visited this Jersey Mike's with a side of Sun Chips and a freshly brewed ice tea. I had them make the sandwich Mike's way with a little extra black pepper (http://www.yelp.com/biz_photos/jersey-mikes-subs-chula-vista-3?select=M0LbNSkNYp15OA-n16JA1Q#NBaI8CQXYlDmT7DVLYaa8Q). The sandwich was good and came with a very good amount of sliced turkey, a modest amount of crunchy bacon, and a small amount of avocado spread (http://www.yelp.com/biz_photos/jersey-mikes-subs-chula-vista-3?select=M0LbNSkNYp15OA-n16JA1Q#N03tUcVZU6B80Hffi-Axow). The sandwich taste good, but it needed more bacon; two slice just doesn't cut it in my book for a great sandwich, and it definitely needed more avocado in the form of fresh sliced rather a spread (http://www.yelp.com/biz_photos/jersey-mikes-subs-chula-vista-3?select=M0LbNSkNYp15OA-n16JA1Q#9WWl5HroetFPutJHifNpbA). The lettuce and tomatoes were fresh and tasted good. The wheat bread was good, but did not have that fresh flavor and texture that I am use to from this chain. However, as I was eating, I noticed a lot of fresh bread being brought in, so perhaps I received the day's end. Service was okay, I did not received that "welcome to Jersey Mike's" and when I inquired, I was told by one of the employees that they do not do that there. Interesting for sure, but they as usual, they do carry Tasty Cakes (http://www.yelp.com/biz_photos/jersey-mikes-subs-chula-vista-3?select=M0LbNSkNYp15OA-n16JA1Q#iqWu_2s54OkUEaQsoqpdag). read more

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Worst jersey mikes I've ever been to! Had an online order that I waited for almost 45 mins to receive and while I was waiting, they had a doordasher come into to pick up an order that wasn't even ready. I did see another couple that came in and received their order before the doordasher which prompted them to leave. All I'm saying is do better. Nobody was in there as far as customers go so it makes me wonder if management even knows about them not getting orders out on time. Most unorganized place to eat at the mall and that says a lot! read more

This place is so good the sandwiches I recommend is the Italian subs and the meatball sandwich and staff are polite they will always make their customers happy so I recommend this place for lunch or dinner read more

First time ever to a jersey mikes. This one was very well kept. On a weekend afternoon there were only 2 workers which was surprising but there also weren't many customers so I guess it worked out. I get overwhelmed ordering at sandwich places especially. I literally picked the best sounding hot sandwiches to go with. Pastrami and chicken parm. The hot sandwich section also didn't have too man options so that was a shame. The food was ready in about a 5 minutes and even though their bread selection was far less than expected, they had one with cheese that was awesome. Thanks to yelp check in I got a free drink and soda. Very good quality sandwiches and I'm glad I went read more

Jersey Mike's Subs - Chicken parm sandwich - Sandwiches Near Me - Chula Vista, California

Awesome Food and Service!! Staff was real friendly. You don't get that at a lot of places. Keep up the Great work!

Ordered takeout when I got home opened up and it looked like my sandwich had been through a crisis. My sandwich was missing lettuce etc. I hope the pictures will tell what you can expect from this location which is not much. Be careful when u order takeout. read more

Jersey Mike's Subs - #8 Club Sub - Sandwiches Near Me - Chula Vista, California

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Amazing service. Super fast and attentive. Got me through the line with extreme ease!

Im the other sister who had hair in her sandwhich this past Saturday july 8th! It was baked into the bread super disgusting! I started gagging and just about threw up! Employees have no hair nets on and hair is pulled back but messy! Wouldn't eat here ever again unless you like hairy sandwiches ! read more

Only giving 3 star review because of location of store. I used jersey mikes app to pre pay then spent an extra 30 min driving all over. Apple Maps and Google maps can't figure out location of store. Very frustrating. Now that I know where it is, let me give you the right location. Corner of Eastlake Pkwy and Kestrel Falls Rd. Same building as Panda Express. Dot even bother trying to navigate to their mall address. I hate malls. However, shout out to the awesome young lady at Jersey Mikes that actually went into the parking lot while I was on the phone to guide me in. Lesson learned: Never buy your sandwich from the app without knowing if it's a mall location. read more

After seeing this area of the mall go through many tenants within a few years, I'm glad Otay was smart enough to add Jersey Mike's to the mix of dining spots to actually help out their reputation. Since its presence is fairly new to the mall, lines are pretty long but the service remains friendly and efficient. I love the fact that they slice everything in front of you and all their food is made fresh for you to see. I give them major credit for being able to keep their cool by doing that and keeping our orders organized. First off, if they're known for their Philly Cheesesteaks, you should GO FOR IT, especially if this is your first time trying the place out (like it was for me and my man). He was smart and got the Chipotle Philly Cheesesteak which had all the fixings of their original Philly (steak, provolone, onions, peppers) plus chipotle sauce. It was hot, delicious, and finger licking good. My stubborn self got the buffalo chicken wrap which wasn't entirely too bad. The sliced grilled chicken had a good amount of buffalo sauce. It also came with American cheese, lettuce, tomatoes, and blue cheese dressing. If you took out the lettuce, tomato, and tortilla I'd swear it tasted like boneless chicken wings without the breading. Flavor-wise it was okay but I should have stuck to their subs. I'll do that next time for sure. This definitely was one of the best decisions the Otay Ranch Town Center made in quite some time. It almost felt like the mall was slowly slipping to abandonment in some areas but with Jersey Mike's, I'm beginning to see a glimmer of hope. read more

Jersey Mike's Subs - The chipotle philly and the buffalo wrap - Sandwiches Near Me - Chula Vista, California

The worst experience. 'Ben' no last name claimed to be a manager of caring and serving business refused water to a pregnant mother and her infant; threatened them with security and refused their food - all because she asked for water. read more

I walked into the sub shop and was standing at the entrance door with no one near me. I pulled my face mask partway down for maybe 2 seconds, to scratch the side of my face. An employee quickly yelled at me, from across the shop, to put my mask on. I replied "Ok buddy relax, just relax." Then two other employees snapped back and told me, "You can't talk to him like that." I didn't know the word "relax" was offensive. I said it, to calm him down. If I wasn't with my grandson, I would've had something to say back to these young wise employees. This sub shop will never get my business again. read more

Don't get me wrong. I love Jersey Mike's pastrami sandwiches. They are generally the better ones of any sandwich chain in San Diego that I've tried. It's just this location failed as compared to the one in Ranch Bernardo that we frequently ate at when we lived up north. 1. The one in RB packs the sandwiches. It's loaded with meat. Here, they skimp out on the meat and even the sauerkraut. 2. I asked for wheat bread on both sandwiches. We ended up getting white bread for both 3. We were surprised they didn't ask if we wanted any additional toppings as the one in RB does. The sandwich was still good and i would consider coming back as it's close to home, but I have to admit I was a little disappointed on my 1st visit. Tip: on NFL game days, they have a promotion of but 2 giant sandwiches, get one free. read more

Jersey Mike's Subs - Pastrami sandwich - Sandwiches Near Me - Chula Vista, California

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2/16/2022 7:00pm. I stood In line waiting for someone to take my order for around 10 minutes. Gentlemen working along with 3 other young ladies. Young gentleman asked me after 10 minutes to take my order then says however we are no longer making hot subs for the night. No explanation as to why or anything. Very frustrating after (Again) waiting 10 minutes. What's even better is the girl at the grill clearly was making a hot sub! Never again will I visit this location considering this isn't the first time that the young employees at this location are not trained in customer service. read more

Never had Jersey Mike's until last year but I've gone every month ever since. (It helps that it's right across the street and we get coupons in the mail.) Our faves are the chipotle cheese steak, chicken chipotle cheese steak, chicken bacon ranch, or the club sub if we want a cold sandwhich. They sometimes go crazy with the red and green bell peppers in the cheesesteaks so a lot of times I ask for half the amount. I'm not really a sandwhich person but it beats Subway. Pricier, but you get what you pay for. Good reheated too. You order at the meat counter and they'll give you a written ticket to take to the cashier. If it's a hot sub it'll be ready at the cashier. For cold subs, they'll arrange it in front of you where you can choose your toppings. The staff are always friendly and the place is always clean. read more

So friendly and nice! They were out of Rosmary Parmesan bread and called to let us know when we ordered online. So nice of them to take that extra step and call us before we left to pick up the sandwich. My husband has gone there a couple times and is very pleased with the service and sandwiches. We highly recommend this location. read more