Panera has consistently good food and service. One thing I did notice was guests coming in with their own water bottles or kids' sippy cups and using them to get their own drinks. This seems bad for business and potentially unsanitary. It would be great to see more consistent enforcement of store policy around that. Overall, still a solid place to eat with a positive experience. read more

Came here after a workout and my best friend ordered bowl of creamy tomato soup and half a sandwich while I got the Asian chicken salad . The soup and sandwich were good . We waited a long time because my name was never called at the window pickup and our food was sitting there. My salad was okay but doesn't compare to urban cafe salads . Wanted the Dubai chocolate cookies and they were out. This place was filled with young teenagers just hanging out. Not a big fan of Panera bread read more

Panera Bread - Creamy Tomato Soup and half a sandwich - Sandwiches Near Me - Chula Vista, California

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Panera Bread (to-go, dinner) was a disappointment today. I placed a to-go order for four sandwiches and two soups (broccoli cheddar and tomato). Two of the sandwiches were the Toasted Frontega Chicken, and they looked nothing like the menu photo. More importantly, both soups were served cold, which is an immediate quality-control miss for a brand built on soups and sandwiches. Service raised a hygiene concern. After we used the self-checkout, wanted some pastries so we went to the cashier - chose what we wanted they handled cash and then grabbed our pastries using the same gloves. Gloves are only useful when they are changed at the right moments. The dining area itself appeared clean, but between the inaccurate build, cold soups, and sloppy glove handling, I will stick to the drive-thru next time. read more

Panera Bread - Order this - Sandwiches Near Me - Chula Vista, California

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Food: 4/5 Cleanliness: n/a Service: 5/5 We had door dash delivered so I cent speak to the cleanliness of the store. FOOD Half soup / half sandwich: I got the tuna sandwich (rated 4/5) and had all greens removed (so I could add my own spinach from home) and French onion soup (rated 4/5). Half soup/ half sandwich: my husband got the chicken bacon ranch sandwich and broccoli/cheese soup. He rated both 4/5. read more

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I went through the drive-thru line and ordered a simple you-pick-two with chicken on the side for a salad. Not only did the drive-thru take a long time, but they forgot to put my chicken on the side. On top of that, I had ordered chips as my side but they gave me a baguette. At the window, I asked for the chips I ordered. The lady tried to charge me for them despite it being my original order. The manager then came to the window, demanded I give back the baguette that I had already touched as I checked my order initially when they handed it to me. For an establishment to mess up my order not once, but twice, I had hope for them to correct their mistake by giving me the correct side order without charging me extra for it. Leilani, the manager, was harsh and rude, and had no desire to correct a mistake they had made. I felt disrespected and awkward as a customer just trying to get the item I had originally asked for without having to pay an "extra fee" when it already comes with the meal I paid in full for. I have never had an issue with Panera Bread or their customer service for the last 11 years until today. Extremely disappointed. read more

I'm not a big Panera Bread fan but since this is the only place in Eastlake to get a bagel that is the only thing I buy. Used the drive thru at 6am right when they opened and no response so I went inside. Was the first customer and order a bagel with cream cheese. The cashier offered to add butter and I agreed. It took about 10 minutes to get my bagel and they didn't include the cream cheese. When I asked about it they stated they didn't charge me for it. Since I was in a rush and had cream cheese at home I declined. I don't think I'll be going back anytime soon. Will just have to wait until Eisenstein bagels open up soon read more

I spent so much money on my meal... and the salad I got was missing some of the main ingredients! Very disappointed for the price I paid! read more

Panera Bread - Fuji Apple Chicken ​Salad - Sandwiches Near Me - Chula Vista, California

Food was good! I had the Mediterranean salad with the street corn soup and an oatmeal raisin cookie. All very delicious. I didn't receive a buzzer to alert me that the my order was ready and I just so happened to check it was ready but the soup was lukewarm but tasty. My complaint with all Panera Bread locations is the cleanliness of the indoor seating area. Tables dirty with past guests spills and crumbs. Carpet was also crumb filled , the area where you deposit your trays was dirty and needed attention. There needs to be constant attention given to eating areas as this is really off putting. I bussed my own table and witnessed another patron do the same. Do better Panera Bread! read more

Panera Bread - Mediterranean salad and Mexican street corn soup with sourdough bread and lemonade. - Sandwiches Near Me - Chula Vista, California

I just joined the Panera Sip Club for 3 months free and wanted to try it out. As a first order, I ordered a large Iced coffee (free as a part of the Sip Club) and an Asiago Cheese bagel. I haven't had an Asiago cheese bagel in years and wanted to remember what it was like. Loved it! Very nostalgic for me. I am normally a Starbucks fan because of their "unlimited refills" while you are hanging out there but Panera has a similar refill policy and so I will try out the cafe and service on my next trip. It was late and they were closing at 9pm so I just ordered at the Drive-thru. I will get some pics next time. read more

Panera Bread - Large Iced Coffee - Sandwiches Near Me - Chula Vista, California

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I'm considering exploring other options that better appreciate my loyalty and offer a more personalized experience, especially since I've noticed inconsistencies in their food quality, like undercooked souffles and improperly cooked eggs, which seems like something that could be improved with a bit of innovation. read more

Food sucks. Service sucks. spent 30 minutes in line for them to get my order wrong. Not worth it

Rude girls, horrible customer service! Because the drive through line was so long we placed a simple lunch order on the kiosk inside the Birch Road store in Chula Vista. I then got in line at the register to get a copy of the receipt because the kiosk would not provide that. A while later our name came on the screen indicating that the order was done. We went up to the window and did not see the order, so asked if it was ready or perhaps someone else had taken the order. When we gave them our name they said that it had not yet been made. We told them that on the screen it indicated that it was ready. Then we got a rude, curt response instead of an apology. At that point our name went to the very bottom of the list on the screen, below about 8 others whose orders were not ready. After another 10 minutes or so I noticed that people who ordered after we did (including people who were in line with me at the register well after we ordered at the kiosk) were getting their food before us. That was frustrating. When I asked about that, again there was no apology and simply a rude response that our order had not been started, and it had only been in the cue for 18 minutes. Others were at 12 minutes, 16 minutes, 20 minutes, etc. I think that 18 minute timer started when they kicked us to the end of the line. After about half an hour of waiting, we informed them again that our order seemed to have been ignored. They said it had not been started, and we asked if they could start it. Had we gone in the drive through we would probably have gotten our order at least 20 minutes sooner and not had rude girls telling us that our order wasn't ready, despite what it showed on the screen. As it was, by the time we got our food, it was cold (even the "fresh" bread). We were in the store for the better part of an hour, waiting for our simple order. This is completely unacceptable to me, especially since the employees were rude and unapologetic. They should have acknowledged their mistake, apologized and pushed our order to the front of the line so we would not have to keep waiting. Instead, we were punished for their mistake. I called in to let the manager know what happened. The manager was out, but the assistant manager Don was apologetic and listed a bunch of excuses about being super busy that day, but didn't offer anything to make up for their issues. He said he'd bring it up with the manager and talk to the girls, but never took my information. Do I want to go there again? No. But, if my family does we'll definitely go in the drive through so if we are ignored again at least we will hold up traffic and force them to make our food. read more

Came at Feb 15th at 5:33pm I ordered two soups with sides of bread. They serve the bread cold & hard so I politely asked if they can heat up the bread. And the manager (who's wearing all black) didn't look at me & gave an annoyed look She burnt the second bread so i asked the cashier if i could exchange the burnt side bread for another warmed bread but not burnt. She asked her manager & her manager said i would have to pay for another bread "But she burnt the bread?!" When I approached the manager she was soooooo rude!! She should be fired. She has black hair, wears all black. SHE SHOULD BE FIRED WITH HER ATTITUDE! Their bread pieces are cold and hard so I asked nicely to warm them & she got so annoyed The other location I frequent near my house, they serve their bread warm & the manager there is so sweet. I love them! HERE?!?!? The service is horrible read more

Amazing customer service by Norma and her team! I had made a late online order last night for next day pick up (preferred time 7:15am) but the earliest was 8-8:15am on the site. I had no choice but to select this time for urgent breakfast meeting at 8:30am. I did submit a note that if I can get the order by 7:15am they would be life-savers, and greatly appreciated. I came to the Panera location and as I walked in around 7:15am I received a call from Norma that my order was ready. Couldn't thank her enough. She was very professional, courteous, and double checked my order. Kudos, Norma!! Thank you! Keep up the great work!! read more

This location is TRASH!! They always mess up my order and the last time I visited this location was my last straw. I ordered with Smokehouse bbq chicken sandwich and this is what I received...I will not be going back. read more

Panera Bread - Smokehouse BBQ Chicken Sandwich with little to no chicken. - Sandwiches Near Me - Chula Vista, California

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We met another couple here on Thursday 9/12 briefly and ordered a breve latte. The manager at the time, and I'm a little embarrassed that I couldn't recall his name, but was very kind & helpful. He had asked if I had a phone # linked to my Panera Rewards account so he could apply my order to it, and I told him the last time I provided it, it didn't link my account (maybe the computer had an old phone #) but I had my Panera digital card in my Apple Wallet. He suggested I allow their point-of-sale NFC reader to recognize my Panera digital card. Surprise! It worked! He suggested I just use this method of finding my Panera Rewards account from this point forward. He also honored my "Free Drink" Yelp Check-In reward for checking in. I would like to recognize this location's excellent service, clean dining room, tidy restroom, and delicious iced coffee. Well done Panera Otay Ranch location! read more

I have been sick with the flu and all I wanted was some Panera. They gave me the completely wrong order. Wrong sandwich and gave me chips instead of bread. It's hard paying for overpriced food and then then getting not one part of the order right. read more

SERVICE IS TOO SLOW!!!! I would not recommend this place employees are so slow. I hate it here.

This Panera bread is not serving fresh food it seems! They served suc a stale bread that no one can imagine to eat!! worst panera!

Chicken was on the outside of the sandwich and inside. The sandwiches were just slapped together sloppily. Whoever made these sandwiches has absolutely no respect for your business or customers. I will never go back! Panera, you could have won me as a customer or lost me, and you absolutely didn't gain. The entire family was disappointed! read more

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The drive thru attendant was professional and courteous. She took my order accurately and received all items as ordered. The sandwich was flavorful and there was a good Turkey to bread ratio. My dessert was soft and chewy. I am definitely returning soon. read more

Panera Bread - Turkey sandwich - Sandwiches Near Me - Chula Vista, California

They have good lunch deals..This was delicious and highly recommend Bread bowl .. trust me you need to try it.. read more

Panera Bread - Mac and cheese and half almond Napa chicken salad sandwich with French baguette - Sandwiches Near Me - Chula Vista, California

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I use to come here everyday for coffee and the chipotle chicken. The area itself is clean and never had any problems with staff.

I surprised this place is still in business. Ever since they moved from a sit down restaurant to a drive through. Their service has drastically declined. Food is generic at best. Ambiance is nonexistent read more

Stopped in this morning to pick up a dozen bagels with cream cheese. All seemed normal as I was asked what type of cream cheeses I wanted, but when I delivered the bagels to my coworkers I discovered only 4 tiny individual containers of cream cheese. For $23 I would expect a bit more cream cheese to come with a dozen bagels... 2 stars is generous, and that's only because the employee was very friendly at 6am. read more

Panera Bread - Tiny cream cheese. - Sandwiches Near Me - Chula Vista, California

Absolutely not what expected. The quality of the sandwiches have diminished over time. The soup was hot. Both had zero flavor read more

Panera Bread - Ciabatta Cheesesteak - Sandwiches Near Me - Chula Vista, California

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Order ahead on the app, order in person or at the drive through & you still won't get all your items!!!! I don't mind paying for the expensive hospital food but I expect to receive what I paid for. Every single time I've ordered from this location, I have had at least one item missing every time. They missed a whole meal this time so it will be my last. Hopefully corporate comes to this location and fixes all of its problems. read more

Got a bear claw which is my favorite from pretty much every Panera. There's definitely been a steep increase in their prices but the quality seems good still! The food itself was tasty. Service wasn't the best, they almost seemed kind of annoyed. It's always busy here, it's turned into more of a study and work spot than family meals. read more

Panera food is delicious but a bit pricey. Drive thru service is hit or miss. There's typically something wrong or missing in my order. Missing cups, spoons, or ladle for the soup. There's been times when I got all bread and no chips. We still haven't learned and still continue to come back hah! The kids and I really like their Broccoli Cheddar soup and Grilled Cheese sandwich. Though I think the grilled cheese sandwich is pretty expensive. My family and I came here yesterday and it seems the sandwiches are getting smaller. There's plenty of sitting available when we dined inside. There are tables and chairs outside as well. They have kiosks but I typically order from the register. read more

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excellent service. they ran out of bagels but they gave me a drink and a pastry while i waited.

Panera is a little pricey for the amount of food you get, but it is pretty fresh and delicious. Daughter was craving a broccoli and cheddar soup bread bowl this morning, so that's what she was gonna get. We also got the egg, bacon, and cheese on a brioche bun. The son liked how the bacon was thick and plentiful. Also purchased was the egg white, spinach, avocado, tomato, white cheddar on a sprouted grain flat bagel, and two Peach and blueberry smoothies, and a brownie. Total for all set me back almost $50. Definitely, you pay for convenience, but at least it's healthier than other fat food places. I do take advantage of special offers and the birthday reward from their loyalty program. And I just found out they give a free beverage of choice with a Yelp check in! read more

Their salad feels freshly cut and made. It's perfect with their tomato soup. My kid loves their Mac and Cheese.

--Average-- I ordered through the drive-thru around 10am on 7/6/2020. I originally wanted the super fruit smoothie but the worker said they weren't making that particular smoothie at that time...? But every other smoothie was available. Weird. I ordered the peach and blueberry smoothie. Didn't wow me and it was expensive for a small size! Around $5! I don't think a SMALL smoothie should be priced like that at all. The flavor combination was different and it kind of tasted like a combo that isn't that good together. I also ordered the bacon, egg, and cheese breakfast sandwich. It looked like a sad, wanna-be egg, bacon, and Gouda cheese sandwich from Starbucks except Panera's cheese isn't Gouda or that flavorful at all. Overall, everything was average. Would I order this stuff again? No. read more

Panera Bread - Peach and blueberry smoothie - Sandwiches Near Me - Chula Vista, California

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This Panera located in Eastlake at a fancy shopping center, it has a drive thru, and a drive thru pickup parking spot, a little different than the regular online order pickup. Basically you drove thru to order, then park in front of the store and they will bring it out to you instead of holding the line at the pickup windows like at a fast food restaurant. Anyway the place already gave me the upscale vibe, but as I got in, I can see the set up was much cleaner and newer, although the self service kiosk was acting weird, it kept kicking me out of my log in and told me time out, but I managed to order without going to the front counter, not that I don't want any human interaction, but no one was there, they must have been busy taking care of the people at drive thru, either way the experience was pretty lay back, a handful of customers sitting inside, minding their business, while if you didn't order any food like me, you can just get as much drinks as you could without bothering anyone, it was a bit of a drive away from where I live, but this location got to be the best Panera so far in San Diego county. read more

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I like this location, it's fast, friendly and food is always good. I believe there has been changes in staff because the atmosphere is different as well, very positive. read more

I haven't been to Panera in several months but I will come here for a quick lunch. However, they were taking longer than usual for our orders. Since we were in a time crunch, we had to eat our food quickly. I ordered half of the Autumn Squash soup and half of the Southwest Chili Lime Ranch Chicken salad. My daughter ordered half of the creamy tomato soup and half of the classic grilled cheese sandwich. The squash soup was good, creamy and lightly sweet with pumpkin seeds sprinkled on top. Unfortunately, my salad had barely any lettuce. I had to dig through the overwhelming amount of tortilla chips to find the salad. I tasted my daughter's tomato soup and it was acidic and tart :(. The free bread roll didn't taste that fresh either. I was full but not necessarily satisfied. read more

Panera Bread - Southwest Chili Lime Ranch salad with Autumn Squash soup - Sandwiches Near Me - Chula Vista, California

Was craving salad one night and decided to order my dinner via rapid pick up on the app. Got to the restaurant and my items were ready by the time I came by. Created a custom order on the salad and eliminated some things not to liking but unfortunately ended up adding it. Love the convenience of rapid pick up especially when your crunch for time. Food is alright and nothing too exciting, but the crumb cake was amazing though and super moist. read more

Panera Bread - Cinnamon crumb coffee cake, chicken Cobb salad, Panera chips - Sandwiches Near Me - Chula Vista, California

Didn't like the taste of the chicken, also the sparkling water wasn't good enoughbut the service was good and quick! read more

Panera Bread - Chipotle Chicken & Bacon Flatbread - Sandwiches Near Me - Chula Vista, California

15 minutes for an egg sandwich at the drive through?! An apology would have gone a long way here but not even an acknowledgement.

Service SUCKS! Friendly people, but lack in competency skills or something. Seriously. Been going to this Panera for YEARS. Even when it was where Blaze currently is. It started out amazing, much like other Panera locations. For some odd reason, idk if management changed or policies changed or whatnot, but ever since it's been at its new location, it has SUCKED. I've had multiple things wrong with different orders from different times of day and different foods. Sometimes it's something missing completely from my order, sometimes it's something small like they didn't follow a request that was ordered (like extra of something or nothing of something), sometimes it's just a sandwich that I can tell isn't made to standard (like really lacking in an ingredient), and sometimes (well multiple times) it's TERRIBLE CURBSIDE SERVICE. Today, I had another horrible curbside pickup experience. That was the last straw for me. I'm usually a very easy going customer. Like I honestly could care less if things are missing or whatever. I let it slide enough though for years to where I just can't. I literally ordered bagels. Just a Tuesday dozen of bagels, sliced. Not even toasted. Just sliced. My order said it was ready at 6:15am, when I put it in to pick up at 8:45am. I get there at 9:05am, a little late, my bad I think but forsure they should be ready to just run them out to me. Boy was I wrong. 10mins in getting a little antsy because my larger Target orders don't even take this long. Then I see other cars pull up for their curbside pickup and they get their food/meals before me. 15mins in and I note people just going in and out the drive thru because it's not busy. Getting a little annoyed because it's JUST BAGELS. Granted, I couldn't gotten out of the car at this point, but I ordered them from curbside and the cafe isn't even busy right now, so I call. The person who answers acts as if they can't find my order and that she "has to look for it" requesting me to repeat my name multiple times because I guess I'm talking too fast? Meanwhile I'm just like bruh, ITS JUST A BAG OF BAGELS! HOW HARD IS THIS. She brings out my bagels to me. Annoyed face (I can tell because she's not wearing a mask either lol. I don't care because I'm vaccinated and idk what their policy is), no apologies, no compensation request, nothing. That's what you call bad customer service. TLDR; Curbside service SUCKS. Don't use it if you're in a hurry lol. My order said it was ready at 6:41am apparently. Ordered it to be ready at least by 8:45am. Got to curbside pick-up at 9:05am. Didn't get it until about 9:30am. Probably would've been longer if I didn't call. No apologies, no compensation, nothing. I should've just not put in an advanced order and just ordered at the drive thru lol. Will I continue to come back? Honestly? Probably lol, because I like the food! Just be aware when you use their curbside service. And also be aware if you get sucky service, even though they flaunt "customer service," not to expect much. read more

Panera Bread - Order checked at 6:41am which is cool - Sandwiches Near Me - Chula Vista, California

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