I've ordered at this location before and never had any issues. Tonight, I called in my order (giant $19.75 Philly cheese steak). I wanted wheat bread, but the person mentioned that they only had white bread left and asked if it was alright. I had no other choice , but to say yes. My husband picked the sandwich up and when we started to eat, we felt for a $20 sandwich, it didn't have enough meat. We payed $20 for bread with little meat. Not what I expected. What's going on Jersey Mikes??? read more

Jersey Mike's Subs - Receipt and half of my sandwich. - Fast Food Near Me - Chula Vista, California

See all

Dear Jersey Mike's , I am writing to report an issue I experienced at your Chula Vista, CA location. My Daughter ordered through the mobile app. I picked up the sandwiches. Arrived Home and was going to eat our sandwhices and observed they were both made with rosemary bread. I do not eat rosemary bread. I dislike mayonnaise on my sandwich! I called this location to informd them the online order was incorrect and I was returning sandwhices to be made correctly. When I entered the location. A Female employee said " welcome back again " being sarcastic . I calmly asked employee if my sandwiches could be remade due to an issue with the order, as they were prepared in a sloppy manner. The employee refused and responded in a rude and aggressive way. I mentioned I needed to go to my next thing to do . She then slid the sandwiches toward me instead of addressing my concern professionally. Additionally, during the Two visits approximately within 40 minutes apart I was present, the employee's demeanor noticeably shifted. First visit I picked up the sandwiches. She complimented me on my Tee Shirt. 2nd visit she was verbally abusive towards me and very rude. It's 12:15 pm location is busy with guests. In front of other guests. Employee said " I made her feel uncomfortable ". I asked employee to remake my sandwiches so I could go to my next tasks. I asked her what's your name. She reponded " I am not going to tell you " which raised concerns for me about professionalism and consistency in customer service. I also informed her I would be contacting Coroporate , She reponded " I don't care " . My time and money was wasted due to this 1 employee. Her co -workers appeared intimadated by her authortive behavior. As a result, I did not trust that my food was being handled appropriately. This interaction made me feel disrespected. I expect a basic level of courtesy and professionalism, and this experience did not meet that expectation. The employee attempted to bully me with her words and actions. I am wise and will not bite the bait. Myself and Daughter will not return to this Jersey Mike's location again! read more

Jersey Mike's Subs - A #1 BLT - Fast Food Near Me - Chula Vista, California

See all

I placed an order tonight at 7:45p. I ordered two sandwiches and for my sandwich, I requested for the deli meat to be heated up because I am pregnant. I even added a tip to my order total. My husband went to go pick the sandwiches up, and when he asked the lady that was working if the deli meat was heated up, she claimed she forgot. No big deal. My husband called and explained that she was heating up the deli meat and that was that. When he got home and gave me the sandwich and I saw this, I was irritated. $20 for a sandwich that is this sloppy, AND mainly bread is beyond unacceptable. I didn't ask for them to do something outrageous. Heating up deli meat is not a crazy request and it's been done at other locations with no issues and the sandwiches never come out looking like this. read more

Jersey Mike's Subs - Fast Food Near Me - Chula Vista, California

Nice staff, efficient assembly, thoughtful in cutting our giant sandwich. The Cali club is the besssssst! I love it Mike's way with the oil and vinegar. Crispy bacon, avocado, and thin turkey yummmmmmm Ample seating inside and a few seats outside. read more

See all

Arrived at 5 pm on a Saturday, not crowded at all, thought it was my lucky day! Ordered two giants, one #8, one #9 (club sandwiches). Sorry, out of white bread, and no Parmesan...just wheat. Okay, wheat it is. Worker at the slicer cut 5 slices of cheese, 5 slices of ham, 5 slices of turkey...on a giant! Wanted it Mikes way. They put some lettuce on, and 5 slices of Roma tomato. They looked lonely so far away from each other...and two slices of bacon, broken in half...for each sandwich. Skimped on the ingredients, don't know if they were new workers being trained or just incompetent. By the time I paid there was at least ten people in line...waiting to order. Worker had to go into the back to bring out bread. Maybe I will have to switch locations, this one has issues... read more

They just threw in spoiled avocado I swear when ordering online they don't even care how they make it this is the 3rd time this has happened already read more

Jersey Mike's Subs - They just threw in spoiled avocado I swear when ordering online they don't even care how they make it this is like the 3rd - Fast Food Near Me - Chula Vista, California

My boyfriend and I come here at least once every other week & we felt a 5 star review was absolutely deserved. Tony provides us with awesome experiences every time. Even during the busiest peak hours, Tony maintained incredible professionalism and delivered top-notch customer service. His friendly attitude, efficiency, and attention to detail makes our visits smooth and enjoyable. It's clear Tony truly cares about the customers and the quality of service. If no one told you today, Tony, they're lucky to have such a dedicated employee read more

The service is apparently upbeat and positive when you enter this store in Eastlake. There is a leader (manager) at the register area who is very welcoming and conversational with the customers. I love it! The sandwiches were delicious. We miss the meatball sandwich. Didn't see it on the menu. read more

See all

Dirty food area, cross contamination with gloves touching the register, then the raw food on the grill, and then the fresh food with the toppings. Poor customer service by the male who said he was the shift leader, I believe his name was George, and a very long wait time. When I ordered I was told it would be 15-20 mins because they had bacon on the grill and it was "full" and asked if that was ok, I said yes. However, it took 30 mins for them to make 1 of the 2 sandwiches and when they went to make the 2nd sandwich they said it was actually going to be another 15 mins because they ran out of bacon. 45 mins for 2 jersey mikes subs is crazy. No one was in line when I arrived, but there were online orders and 2 others waiting who were very upset. Then like 10 people came in after me during the 30 mins I waited and almost all of them got their orders before me. The male "shift leader" was horrible but the females working were at least apologetic and nice. The shift leader didn't listen and just cut me off, so I gave back the 1 sub they had made by that point and politely asked for a refund for both subs and left. read more

Staff here is so nice! They really like their job. Quick and hardworking. Especially shout to the girl working the register and putting the sandwiches together tonight. She was super friendly and kind, and quick! (Blonde hair and blue eyes I think! Wish I got her name to give kudos to her! lol) thank you ! Also Sandwiches are delicious! read more

I have not had one of these in years, but I am from North Jersey and consider these pieces of bread with stuff in the middle to be a very poor representation of a real authentic Sub, of which I have had many. I make much better Subs than have ever come out of these places. Tomatoes on top of lettuce and then bouncing the dressing off the tomatoes? C'mon...Anybody with any experience knows the tomato goes on top of the cheese and the lettuce and onions go on top so that the dressing (oil/vinegar and oregano and salt and pepper usually) goes into the lettuce and sticks around a little longer. With tomatoes on top you are just bouncing the oil and vinegar off the top of the sandwich and making a mess. It's the little things... read more

Let me tell you Elvia is amazing! She moved the line so fast getting orders and preparing food. The line was by the door and within 20 minutes she cleared the restaurant for everyone their order and out the door. Her team today is amazing. read more

Went today (Veterans Day) and decided to dine in with the fam before hitting the park. This place has made leaps in service and quality of food. There was a lady there I believe she is the manager or shift lead and let me tell you she was running the line like a true leader. Great service from all staff and a great sandwich. We got the club sub on the rosemary parm and it was the best made sandwich since I've been going to Jersey mikes. P.s. give that lady a raise because she not only has a great attitude but she knows how to lead. read more

OK guys if you're hungry and you want something quick this is your place. It's actually pretty darn good fresh and delicious sometimes we just don't have time to deal with cooking. Definitely go back specially coming out of urgent care next-door. read more

Jersey Mike's Subs - #2 Jersey Shore's Favorite #14 The Veggie #5 California Club Sub #6 Roast Beef and Provolone - Fast Food Near Me - Chula Vista, California

They were out of white bread by 6:45pm tonight. They wanted to make my Philly chicken and also Famous Philly with Rosemary or wheat?! Yuck! Whoever is in charge of inventory needs to get it together! So glad there was a 45 min wait on the app and I went to order in person, who knows what they would have done to my sandwiches! read more

2 stars for location- Here's the email I sent to Jersey Mikes and got no reply from the store. I am very disappointed I went to your store (2315 Otay Lakes road, Chula Vista ca ) (6194213200)( WHICH BY THE WAY THEIR PHONE DOESNT WORK) (1/3/22 )today to grab dinner I drove home and when I got home I realized that I had gotten a different type of bread than what I had originally ordered. I ordered a plain white bread for my kids and I get home and it's some Italian cheese bread that of course my kids do not want to touch. So I make the drive back to Jersey Mike's which is about 15 minutes and I get to your store and I am told that during the time I ordered my sandwich there was no more white bread available and that this Italian herb was the closest thing to white bread. It would've been nice if the Jersey Mike's employees would've notified me when I got my order of the changes that were made. They should've offered me a refund or asked to choose something else. So glad my kids aren't allergic to cheese or herbs. Reason for this email was to inform management that they should notify the customer of changes. Assuming your customer will like a new ingredient is not ok. *high rating of 2 stars because I love Jersey Mikes. Go to the one on Birch Road. read more

This is a weird Jersey Mike's. I've eaten at many of them in multiple cities and states, and never gotten unsatisfactory food. The good news is that you know what you are going to get, the ingredients seem to always be fresh, service is quick, and you get to watch your sandwich being made. Now the weird stuff: 1. The senior-most person who I presume was the manager, asked me THREE times in the span of about two minutes whether I was ready to order while I was reading the menu and trying to decide what I wanted. There were only two other customers in the store, and I am quite sure that I didn't give off any body language or other signals indicating that I was impatient. I don't eat at Jersey Mike's often, I don't have the menu memorized, and when I do eat there I always check to see if there are any specials - There are a few sandwiches that are not always available. 2. The cashier declined to take a $50 bill in payment for an order close to $20. I ended up paying with a credit card. 3. I asked the cashier whether refusing $50 bills was company-wide policy or just that one store. He didn't answer, but two other employees gave different and conflicting answers. One said it was company policy, the other said it was up to individual franchisees. I checked my $50 bill and verified that it has the words "THIS NOTE IS LEGAL TENDER FOR ALL DEBTS, PUBLIC AND PRIVATE" printed on the front just like every other United States Federal Reserve Note that I have ever seen. I've heard of more and more businesses not accepting cash at all, taking only credit or debit cards, Apple Pay, etc. I think that should be their prerogative in spite of the legal tender language on paper money, but any business who wishes to deny any lawful form of payment should post that policy on their front door to avoid misunderstandings. I'll take a wild guess that if I call a Jersey Mike's in La Jolla or Point Loma or Del Mar and ask whether they accept $50 bills, they'll answer in the affirmative. I haven't done that yet, but I'd like to put the Eastlake store on notice that customers don't appreciate being lied to or treated like criminal suspects I doubt that I will ever set foot in that place again. My sandwich is just fine, by the way. read more

Unfortunately, not a good experience. We waited patiently for our turn, not rushing anyone...then the "manager" or person in charge "Elv.a" was so stressed out when it was our turn. My daughter's got nervous by the way she was asking what they wanted. This woman in charge was horrible, has zero customer service and is unable to deal with children. So rude! I had to tell her to change her tone talking to my kids. The girl adding condiments was very nice, so was the cashier... she then was telling him what to do, this person in charge was trying to do it all and stressing everyone even the employees. I won't be going there anymore, I'll just move my business to the one in Otay Ranch, or even better BOARDS & BREW they are much nicer. Sad to see people don't care about customer service, of course she's not the owner so why would she. Terrible service. read more

This was the first time coming to this location and it is definitely going To be the last! Julius was rude and by reading other customers reviews seems like his type of behavior is encouraged at this business. It's disappointing when rudeness and unprofessional behavior affect the customer's interaction. The employee's eye-rolling and failure to accurately process your order are certainly not qualities one would expect from a service-oriented staff member. Such behavior reflects poorly on the establishment and can leave customers feeling frustrated and dissatisfied. read more

Just walked in to place an order. Was told that I could order but had to wait 30 minutes for them to start my order because they had online orders that people would be there to pick up in 30 minutes. Im here and they aren't guess I'm old school ? Went to location on Birch road they said that is not their policy... they said the customer who is there is priority. Took my order and promptly made my order. read more

Best sandwiches ever. Love the # 9.... Service is great and the ambiance is that of a sandwich shop read more

I don't have proof, but the people who work at this Jersey Mikes tampered w the food and gave me and my cousin food poisoning. I ate one half and he ate the other half and we both started vomiting for the next day. I'll definitely avoid going to this one from now on. read more

So this was first and last time ordering online with this store. Paid $39 for 3 regular sandwiches with two being BLT with extra bacon. The sandwiches were ridiculously light with a smattering of lettuce hardly any tomato and definitely no extra bacon despite charging me for both sandwiches. Never again read more

It's a good location I like the manager who works there she's a real homegirl type I frequent here at least 3 times a month if not more depending on the jag I'm on. Also my company likes to cater with jersey mikes and we do all our business with this location download the app if your a frequent flyer it's nice to get a free Sammy here and there. read more

The 3 star rating should have been my first clue. I think lady manager needs CS training, young man at the cash machine was very nice and so was the young lady helping him.. The manager with the neck tattoo was so unpleasant, I thought she wanted to fight me or something. SMH. If your bill comes up to almost $60, you should be able to pay with $100. I think next time I come here I'll bring all quarters or dimes to pay a large bill. Just ridiculous, invest in a machine that can detect counterfeit bills and stop making it hard for your customers. I've been to over 30 jersey Mike's across this lovely nation and this is hands down the most unfriendly. read more

I would give this place negative stars if I could. I came to this Jersey Mike's location on my birthday to get my free birthday sub and the lady at the cash register was not helpful or empathic to me at all. I've been a rewards member for years and the way they treated myself and my sister was rude and appalling. I was so incredibly disappointed by the behavior of the woman at the cash register. I would NOT recommend this Jersey Mikes to anyone. A person like that should not be in The food and service industry. read more

The food wasn't an issue and the store was clean, the only issue I had was the shift leader or supervisor. She was an older lady basically yelling at the 2 younger employees "get out here now!!" They come out to the front letting her they were doing the end of shift responsibilities and the lady just says "I don't care". That lady needs to treat those employees better before HR has to het involved. read more

I will NEVER give my business to the Otay Lakes Rd Jersey Mike's location EVER again. ***full details of my review are in the attached photos*** TL;DR: Horrendous employees (Julius and Ariel) treated me like crap, ganged up on me, then called the store owner after I left, who verbally harassed me on my personal cell phone (the employees breached my confidentiality by looking up my rewards account). Owner then repeatedly called me but I kept declining his calls. Beginning portion of review: When we first arrived, my sister and I asked Julius whether or not Vince could make our sandwiches. We were totally fine with the answer being no, but Julius said that he would ask Vince. Vince, of course, said that it was okay. After he sliced our bread and meats, Ariel (new employee) asked if we wanted our sandwiches Mike's Way. I had to remind the crew that my sister requested her #7 to be grilled, which Julius had initially approved and supposedly taken note of. I told Ariel that I would also wait for Vince to top off my sandwich, since he is the only employee who makes the sandwiches actually edible for me, personally. Immediately, Ariel turned to gossip with the pale-skinned boy with dark brown hair who was preparing online order bags. This was not even discreet! When Ariel was done gossiping, she turned back to us and I asked if she could ring us up. She did, and she was ready to walk away after giving me my change; I had to ask her for a receipt and bags for our sandwiches, so she grabbed the receipt and slapped it onto the counter. She then asked my sister and me, "You guys come here often, huh?" I replied, "Well, we used to until I had to contact corporate about someone." As Vince was finishing up our subs, I asked him if I could tip him specifically, and he said he didn't think so. Julius told me that if I handed Vince the tip, he could keep it. Then Julius felt the need to tell me, "So only because it wasn't crowded today, I let Vince make your sandwich but normally I wouldn't be able to. I told him it was okay." I replied, "Yes, that's fine but that's why I asked you in the beginning if it was okay." He doubled down, "Yeah I'm the reason why he was able to do it. It's not how our business works. If it's busy we can't have someone make your sandwich the whole way." I told him, referring to our last visit, which had prompted me to submit a complaint online, "By that logic, last time Xavier should have been able to make my sister's sandwich. It was not crowded during our previous visit and while you were topping off my sandwich, Xavier and Amelia were just standing beside you, watching. There were no other customers." He reiterated, "I CHOSE to let it happen today. I COULD'VE said no." So I replied, "Just like I could've chosen not to purchase a sandwich here and give business to this establishment." I made sure to tell him, "Julius, I hear you. I hear you. I hear what you're saying." He spat back, " But do you COMPREHEND what I'm saying?!!" (More horrendous details included in attached photos/screenshots). read more

This is my favorite jersey mikes restaurant I have been . Everyone is really friendly and my food is always perfect good job Elvia and the crew you guys are awesome. Mercedes read more

Jersey Mike's has usually done me well, but this time around they did a an A-Okay job. I ordered the "Cancro" sub with Angus roast beef and pepperoni Mike's Way, and made it a meal with an ice tea and some Sun Chips for around $10. I as for the sandwich to be prepared "hot," but it arrived lukewarm. In fact, the roast beef was still cold and the cheese was not even melted. The employee who heated this sandwich, needs to be trained on how to properly heat a sandwich. However, even though the sandwich was not heated as I wanted, it still was a good sandwich. The roast beef was tender and a nice medium with very good flavor. They put a decent about of beef too. Although, the sandwich came with pepperoni, I could not taste it in a single bite, so to make a long story short, please put more pepperoni in this sandwich. A single layer of slices, just did not cut it. Mike's way is always a good way to roll. The shredded lettuce, tomatoes, and onions are always fresh, and the Vinegar, Oil and Spices, is always a great way to spruce up a sandwich. I asked for the wheat rolls and it was good. Much better than the roll they use to use years ago. Although, service was good at the counter when I ordered my meal, I was disappointed that they did not offer to make me a new sandwich, after I told them it was not heated properly. One of the girls did offer me a cookie, which I refused. In the end, I just want them to heat it right. read more

See all

3/16/21 - My wife made an online order from the Jersey Mike's located on Otay Lakes Road in Chula Vista, and sadly we were disappointed. The picture shared in this rating with the jalapeno pepper in the red circle was specifically requested NOT to be added to our sandwich, as my wife specifically indicated she was allergic to jalapeno peppers in our online order, yet it was still added! Furthermore, to add insult to injury, I called this location 45 minutes before closing to let them know about the error they made and nobody picked up; and this was after 7 attempts of hearing the phone being picked up and then hung up! To pay the amount charged for this sandwich (approx. $15) and not get what was ordered after giving specific instructions is unacceptable! I would like a call from the district manager or the manager of this store so I can let them know the details of this poor customer experience! read more

Jersey Mike's Subs - Big kahuna steak sandwich extra mayo with Jalapeno pepper that was specifically requested NOT to be added to this sandwich! - Fast Food Near Me - Chula Vista, California

Where can I find the district Managers phone number? I usually go to this location and get excellent service. On Sunday, 2, 2023, around 2 pm, while I was waiting in line and a customer was placing their order, an employee was very disrespectful to another employee. It seemed to me as if she was getting bullied. I could look at the employee's name, which is very memorable because of how common it was. Her name was Bella. It made myself and the other customers very uncomfortable; it seemed like there was no leadership at the time, and it was very unprofessional and created a hostile environment. Since two customers conferred with the young lady, put in a bad situation, she still provided excellent service. I want to speak with the District Manager; it seems as if their supervisor accepts this type of behavior since she was very comfortable behaving in this manner. I will keep trying to get a hold of the district manager, since I go often to this location, which is the closest to my house. I would really hate to see this type of behavior happen again. Hopefully, the young lady complained and the other employee (Bella) was talked too. read more

Can't order what you want. Can't build your own. If you switch out one meat they want $2 extra but no credit for the one you didn't want. Insanely stupid. I will never go again, making it this difficult to order what I want and getting charged $13 for a 5 inch sandwich..... Just reas thru TONS of awful reviews, this location needs to get a grip of fire everyone and start over. How is it even still in business? I got my daughter her sandwich and didn't get one for myself since they were trying to rip me off but I'm bummed I even paid for anything. read more

This review is strictly for online ordering experience. I've never stood in line at this shop, which also means I've never sat down and eaten here. This is probably why I'm a fan. I typically order my sandwiches either via the app or through their website. After placing the order and paying, I just hop into my car and drive to this location to do a pick-up. I bypass the long lines for lunch and head straight to the Online/Phone order pick-up sign at the end of the room. Just gotta give them my name and get sandwich. Done! All the while getting a few stink eyes from folks standing in line. But, that's not my problem. For the fam, Jersey Mike's is a favorite. Better than Subway, for sure, even if they are a bit higher priced. I usually order a giant pastrami and add extra meat. It'll feed about 3-4 people (read: family) and no one goes hungry. I can't complain. It's not the best pastrami I've ever ordered, but Jersey Mike's does a good job. Customer service has been a mix bag. You either get a super happy person or the indifferent teenager. Parking can be iffy, too. Oh, and watch out for crappy drivers looking for parking in the lot. Apparently, speeding and bad parking are the norm. read more

Always late on pick up orders, rude, customer service is below par, orders are usually wrong, bumbling fools!

The sandwiches are good, freshly sliced meat and toppings. The team they have in place here is very efficient and works diligently to get your food out correctly and quickly. Can't say much for ambience is it's a sandwich shop, but it's clean. read more

This is my go to spot! They always make me feel welcome and they make the perfect sandwich every time.

I'd rather do a company survey than to leave a bad review on a public platform like this but since I wasn't even offered a receipt, and my experience tonight was so bad, I feel I have to mention it here. Not only was I not offered a receipt, but the receipt printed and was immediately ripped off and thrown away. So I'll start with the kind of annoying but not terrible stuff: First, they ran out of lettuce. I'm not sure if they were out or just didn't want to prep more. Either way, not the end of the world. But probably something that should be brought up before any sandwich is ordered. I feel like the lettuce really pulls the sandwich together and tonight that's just missing. No one was informed the lettuce was out. The guy that was making the hot sandwiches just walked over to the guy taking orders and whispered to him that there was no more lettuce and then smirked and chuckled and went back to the grill. He didn't even tell the girl on veggies that they were out. So the poor girl didn't even know until my sandwich got to her and I asked if there was any. She looked over and asked the grill guy if there was any and he shook his head, smirked, and turned his back again. I felt so bad for her. The person behind me was also not informed about not having lettuce. Just not good customer service. Typically Im not bugged by something like running out of lettuce but the body language and lack of communication to the guests and especially to their own coworker was sad. But this is just the not so big a deal stuff. Now for the bad stuff... The place was filthy. Old meat and veggies sitting all over the grill top and bread crumbs everywhere! One of my sandwiches was a hot sandwich. And I regret ordering it. My meats and veggies were mixed in with all the old stuff still on the grill. None of it was scraped off or even moved. It literally looked like the grill hadn't been cleaned all day as did the sandwich making area. I honestly worry that someone would get sick with that. Appearance is important. Especially in food. If the grill is that disgusting and the surfaces that the sandwiches are made on are that dirty, it makes you wonder what the prep area looks like. What the fridge looks like. It's just disgusting. Also, the guy on the grill is the one that rang me up and I did not see him wash his hands before going back to the grill. I don't think I'll be going back. Which is a shame because I really enjoy jersey Mike's. But my health and safety (especially during a pandemic) is far more important to me. And honestly I think other people should be concerned about this too. And it's a good thing I'm honest because I had to be asked if I was rung up. I could have said yes and walked right out with those sandwiches. The only reason this isn't 1 star is because of the nice girl on veggies. read more

I am pregnant and have to eat my sandwiches a certain way so I ask them to be grilled. The Jersey mikes associate was very rude when I told her no cheese since it makes me sick she said "oh well it's on the grill already you're going to have to scrape it off". I am appalled by the service. She didn't even acknowledge me when I was ordering. read more

The workers are rude. Such a bad vibe in this place. I'm sorry but if you can't do what's free and give a smile and be friendly then you need to get a new job. I will not be returning here ever again. Customer service is horrible and i felt un welcomed. I asked for Mayo on my sandwich & she gave me attitude saying I didn't say anything & didn't bother to put any on. read more