so a guy came in asking for ranch for his order extra ranch okay and she said it was charged extra and then a other guy came and asked for honey mustard and didn't charge him for it and and she was rude and the system was down as well so we had to order online the girl in glasses with a mask on she was in the front this was around 11:45 so like what is her problem. read more

This wingstop is THE SLOWEST one I've been to by far. The dude told me 18 minute wait and I've now been waiting for 35 minutes and the food be tasting not all that fresh for it to take that long ! read more

This place messed up my order and then never refunded me. The man was rude on the phone and tried to blame the Postmates driver for all the mistakes. I like Wingstop but I won't be ordering from this one again. read more

to start the ranch had spilt all over the bottom of the bag and it got all over the boxes. Then the wings, fries and corn were covered with seasoning, it was exaggerate. Too salty and the corn was hard and over cooked. I have ordered from this spot a lot and this time truly disappointed me. do better please. read more

the staff moves like their feet are glued to the floor. They look like they're just pretending to be busy without actually accomplishing a thing. I called in a order at 7, they said it would be ready in 20 minutes, i got here at 7:40 knowing it's a weekend so it might take a minute and yet I had to stand in the restaurant for 23 minutes waiting for my order to be ready all while watching the employees do nothing. And they got my order wrong. read more

Ok. They got me this time. Quick service. Delicious wings as usual and this time a pile of fries cooked well like I asked with extra seasoning. Still a clean spot and not to overly crowded. Very nice. Kevin is the man. Hooking it up and the rest of the night crew. Good job fellaz and thanx again. I'll be vack. Teeheee read more

Fast and friendly service. Kitchen is really clean and food is hot. Great Customer service Matthew and Mario help me a lot and I enjoyed my time inside the store read more

I like to give places the benefit of the doubt but this place has already for the 3rd time messed up our order and to top it off give you attitude when bringing it up. The supervisor is ghetto and needs to practice her people skills. Also every order of wings should come with a dressing dip, but she insisted they don't. Why the F would they ask you then to choose a dip online! makes no sense. i ended up paying for dips just so i can get the F out of there !!!!!!! Not all wingstops are like this, just this one!!!! read more

They are the only location that really honors and listens to requests. Quality is good no matter if it's in the day or a hour before closing. read more

Now I can see why I would see people near this wingstop drive all the way to Figueroa and imperial. Sad and stale fries, the wings weren't any better. Tasted like all my food was thrown into a microwave. My 8 month old even threw the veggies to the floor, which was a first. read more

Wingstop - I probably picked a total of three fries. - Chicken Wings Near Me - Hawthorne, California

I understand that there's a pandemic going on. But it's still not ok to get the order wrong twice. The first time I pick my order is totally wrong. I come back and wait for my order. And I get home and the order is wrong again. I had to deal with it because I didn't want to be a nagging person. Then just to find out my fries had a hair on them. I haven't had Wingstop in so long just to get this. I'm more sad than mad at this point. read more

Wingstop - The hair is at the left top corner. - Chicken Wings Near Me - Hawthorne, California

The manager here is the rudest person i have ever dealt with in my life. I made a big online order for 6 people and wingstop forgot 2 more french fries. When I called to let them know, they put me on hold for 15 min and phone hung up. I called back and spoke to the manager and she kept saying that she put all the fries in the bag. I should have followed my gut instincts when something was missing but the bag was sealed with a sticker so I didn't bother. I should have checked! PEOPLE WHO ARE READING THIS! PLEASE DOUBLE CHECK THE BAG TO MAKE SURE ALL YOUR FOOD IS IN THERE. I even asked the staff are you sure everything is in there. She said yes. Well guess what you forgot two french fries! I have the receipt because it was an online order and the manager said I needed to bring all the food back there with the receipt. Not even an apology. She spoke to me so rudely and hung up on me. Never GOING BACK TO THIS WINGSTOP AGAIN!!! Do you honestly think i'm going to lie about french fries At least apologize for your incompetency!!!! read more

The wait time is too long. Coming from a supervisor for Burger King cooperation, we do have a wave of customers ,double,I have experienced in this wingstop store. Currently we do be understaffed and still manage to take out orders as best we can . I expect better for the near future . read more

Horrible service and extremely rude and unprofessional manager. My husband placed an online order. He picked up the order from the store. When he got home and unpacked everything, 5 classic wings were missing. He called the store and spoke with the manager John. John refused to refund us for the missing wings. He wanted us to drive back to the store with the entire order to prove the wings were missing. He acted like we were stupid and ridiculous for wanting a refund for a missing item. read more

I received outstanding customer service today! I came in to order my food but they were having trouble with the cash register and was only excepting debit cards; I only had cash. Instead of sending me away hungry, they comped my meal. The food was delicious too! Thank You sooo much Wingstop! read more

I called to place a order. Talked to rosie, she stated that she was busy with a guest. Placed me on hold for 6 minutes. When I arrived the place was empty, Rosie was in the back bullshiting. I was still on hold when I walked in. The person saw that the phone was still on hold. I WILL NEVER COME THERE AGAIN. People have warned me about this location. You won't have to worry about me again. So sad!!!! read more

Ordered food over 30 min ago now and when I get to pick up my order they didn't have anything for my name so on the phone the guy was rushing me and gave me attitude when I made sure he got my order right and turns out he didn't even put in my order and I get there and they didn't even apologize because now I have to wait for my order while that dumb ass stands there read more

Rosalinda was the person who attended she was really nice and good service with her. They are fastbto serve as well.

Service was great and they were fast for Wingstop. I'm pissed because I get home and 1 of my ranch's was supposed to be blue cheese and apparently they can't count to 10 cause I'm missing a wing! They are too expensive to short you on your damn order read more

New customer. I ordered with the App, for takeout. Why waste my time entering credit card information into your app if your staff is going to run the knuckle buster and make me sign a manual credit card receipt? It took longer for them to figure out the credit card machine than if I would have paid with nickels and dimes. When I returned to my hotel room I discovered there were no napkins in the to go container. Not nice. Cajun red and Habanero sticky. Not good. Couldn't use the hotel towels. Don't want to get charged for staining their property. Fun! The wings were meh. Not bad. Cooked okay. Just short on flavor. I prefer Buffalo Wild Wings. I received a cut and paste canned response from Wingstop. I expected better, thinking they might actually address the particulars noted in the review. I may try them again, but am a little less inclined to do so, since they value me some much as a customer, they only dished up boilerplate lip service. read more

The service here is good . The food was good as well . My food was prepped quickly as well nd are cool folks

I wanted to give a huge Shoutout to the new manger Sandra and cashier Francesca. Best customer service This place has really turned around with new management. read more

Wingstop - Chicken Wings Near Me - Hawthorne, California

Don't let JESSICA take your order & if you have no option just double check everything was taking correctly.

if i could give this place 0 stars i would. customer service is terrible. i called in a order and was told it would be ready within 20-minutes. sounds good right? wroooooong. how does a wait for an order that's supposed to be ready in 20-minutes turn into a hour and a half wait. that is really ridiculous. to annoy me even more, the employees are just standing around laughing and smiling while there were many pissed off people waiting for their order. what's even more annoying than that is there were some employees who were leaving with THEIR orders while the restaurant was full of people waiting for their food. then they had the nerve to continue taking orders while they were already backed up. i have never had to wait an hour and a half for fast food. this place pissed me off so bad i couldn't even enjoy the food by the time i finally got it. read more

Food takes way too long. Get ready to wait 30 minutes for an hour for your 20 piece with fries. Even if the food is good, the time spent waiting isn't justified. read more

I had went in to pickup some food and when if was ready i grabbed the order that had my name on it, but when i got home i saw it was a completely different order. I call back to ask if i can get a refund for it and all I get is a bad tone from the manager who then puts the blame on me for "grabbing the wrong bag." I think its ridiculous since all I did was grab the food that had my name on it. Horrible customer service. read more

First off what I ordered was not on the wall menu. I Absolutely hate repeating myself! I walked in and stated I wanted 10-15 bone in 2flavor wings only no extras. The young lady taking my order said we have a six piece that comes with a dipping sauce. I repeated what I wanted then she said we have different combo meals that come w/fries and a drink. So I asked, "Do you not sale what I'm requesting?" She advised me that even though not shown on the menu board they do offer it so she finally rang my order and said 18mins. It took exactly that long even though the place was empty. I didn't mind because I felt my wings would be fresh. When I arrived home the wings look good and juicy as I ordered them wet(extra sauce) I had 5 lemon pepper n 5 teriyaki wings. To my dismay the wings lacked flavor n were tasteless. Even worst the meat was extremely old. I know fresh meat because both my parents grew up on farms and advised me that fresh chicken bones are white. You'll know old chicken when the bones are dark and the bones in my order were exactly that, dark and almost black!! I will never return here n stick to my local store on Slauson n Western. read more

Wingstop - They use Old chickens! Look at these almost black bones. Yuk!!! - Chicken Wings Near Me - Hawthorne, California

I deliver for Postmates and I will never pick up from Wingstop again. I called ahead to place a togo order for one of my deliveries and they put me on hold for 14 minutes. I drove to the location, waited in line, and was still on hold. When I brought it to the cashiers attention she said "Oh I'm sorry, I have even more people on hold after you!" When I asked her to rush the order of 6 wings she told me it would be at least 15 minutes even though it wasn't busy. Terrible service, won't be back. read more

Wingstop - Chicken Wings Near Me - Hawthorne, California

After ordering online not just me but so many others waited an Hr + and to top it off soda machine was out it's the third time this happens . If you want to wait come here read more

HORRIBLE. do not EVER go to this wingstop. I placed an order online, it said 16-20 minutes. When i got there they said 20 more minutes. When i hit the hour mark of waiting I asked for a refund and the manager told me they could not give me a refund, why couldn't they give me a refund? i don't know. An hour and 40 minutes later I got my food. the staff was very unorganized, i understand if there is a rush but they could at least tell everyone how long the food is actually going to take instead of adding more time every time you ask how much longer. read more

Don't go in thinking you're going to eat your wings within an hour from ordering. If you're hungry now, order takeout and once you go to pick up your order, keep trying to get the workers attention, they won't notice you. Workers sounds like they're doing their best but I think there should be dedicated carry out employees instead of 2 people running cashier/phones/carry out. And don't bother getting sodas, the machine breaks down and then it's like 20 mins of waiting for it to work again and it's just a sea of people waiting to get the drinks they paid for. Lastly, doesn't seem like a safe area. I probably sound like a Karen, but I genuinely wouldn't go by myself ever, too sketchy. read more

This is my second time at this location where I've been on hold for more than 20 min and walk into the establishment and not a single soul is in the dining area. This is completely unacceptable and irritating to say the least. Not to mention one of the kitchen workers was making plates to toast bread and dropped a roll on the floor and picked it up and put it back in the bin. HOW DISGUSTING can you be. Smh. I will never eat here again. read more

This location is a joke! I'm writing this as I wait for my order that was suppose to be done 10min ago, apparently you get faster service if you order in person instead of online smh. UPDATE : 20min late after my projected pick up time. read more

Had a great service at this location, David provided such a great customer service, he was patient and he also recommended his favorite type of wings. Im definitely coming back to this location. ;) great service... the restaurant was clean :) read more

This wing stop is great and never disappoints! Ricardo is such a helpful employee, always cares about what customers need. Great service!!! For sure to come back within the month lol read more

Amazing service, employees are super friendly and very helpful.!. Definitely recomendable you will not be disappointed!!

Update: the worst location ever. Such a disappointment. Rather make the drive to the one in Lawndale instead. 2 stars for the conveniency of this location. Unfortunately, they have trouble getting orders correct. They seem not know the difference between original hot and cajun. Last time, i ordered 4 cajun and 4 og hot wings but received all original hot. I also ordered extra well done fries because I like them better crunchy, with EXTRA SEASONING but I literally received the opposite: soggy, non seasoned fries. Very disappointing. read more

I order food for pick up on 8-28-2020 at nite time. The staff was super friendly, great customer service. I will definitely come back and order more food. Thank you !!!! read more

Horrible establishment ...inconsiderate management ! The Ranch dressing is home made there and is NOT Ranch dressing. My order was incomplete and the manager did not want to take my call or satisfy me as a consumer, even after acknowledging that my order was incorrect ! Do NOT visit or frequent this establishment ! There are several others in the area that will cater to the Consumer read more

It's always a pleasant experience here. If you're looking for delicious wings & seasoned fries, take my word for it - This is the place! Special thanks to Jim & the rest of the staff for always delivering quality food & service! read more