18 minute wait, turned to 30 minutes. I think they just need more staffs. Other than that, great service! Food is excellent, just not a fan of the Louisiana Fries. Found the last parking. It can be a struggle. Noticed lots of people ordering take out! 8-2-2023 read more

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They messed up my order and only gave me sides and no chicken. I got my money back but I definitely had to rate them low because wth is wrong with you to do that? read more

absolutely terrible. didnt refund my money on a meal i mever received And claimed there was nothing they could do

We usually order carry out from this location and it's always good. I love that they are consistent and fast. I came in today because I have T-Mobile and they had a deal for 1 cent for 3 piece tenders meal. I got the hot honey, they were so good and fresh. I did eat inside for the first time and it was very clean. The ladies working were very nice and attentive which I appreciated. read more

Wingstop - 3 piece tender meal! - Chicken Wings Near Me - Hawthorne, California

There is a certain expectation one carries into a well-known establishment. Not brilliance, not innovation, but at the very least basic competence. At this particular Wingstop, even that proves elusive. I have ordered from this location on multiple occasions, and without exception, every single order has been incorrect. Not once. Not occasionally. Every time. It is almost impressive in its consistency, though not in any way one might hope. One begins to wonder whether instructions are being ignored, misunderstood, or simply unread altogether. The result is the same. Orders arrive wrong, details are missed, and the most routine transaction becomes an exercise in frustration. This is not a matter of a single off day or an isolated oversight. It is a pattern. A reliable, predictable pattern of error that renders the experience untenable. There is little more to say. When an establishment cannot fulfill the most fundamental aspect of its purpose, the rest becomes irrelevant. read more

Horrible, horrible, horrible never go to this Wingstop. They got my order wrong. I talked to the manager and he act like I made up a story about them. Getting my order wrong never go here. read more

My mind told me NOT to go to this location, because I had never been there before and will NOT be returning, it was enroute. I ordered the $9 "Flavor box" and as Patrice was closing out my order, I asked for my chicken to be well done. I was then informed that NO modifications can be made to this special, I stated that requesting that my chicken is cooked properly isn't a modification, she says it is...I asked for a refund. Normally, it takes about 15 minutes to get my order, but within the time of me asking for well done chicken and a refund, my ordered was already bagged and behind Patrice; less than 5 minutes. She asked if I wanted to check for satisfaction or get a refund, I should have gotten my money back but I took a chance and just as I was trying to prevent, the chicken wasn't fully cooked. I send a complaint, letting "corporate" know that the policy is stupid and guess who called to follow up on the complaint, Patrice, because they go directly to her, due to it being a franchise. She calls like it's an AHA moment, reiterating what she said in the store. I reminded her that I was there and suggested she inform customers, BEFORE theyborder that crap, that it's "as-is" and probably already pre-packaged and re-heated, because how was it ready so fast? I don't care that YOU got the message, the point still stands...that's a STUPID "policy". I wish I had taken pics, but I didn't, I cooked it longer and threw away parts of it. Buyer beware!!! I'm sure she's probably the Yelp review reader too...Patrice, your customer service stinks and so does your policy. read more

Love this store ! Everyone has Great energy , and very friendly and helpful people Food was delicious and came out fresh The cleanest wingstop I've ever seen! Definitely will come back! read more

Always receive great service in this location , yesterday i was surprised that my food was ready in just 9 minutes and perfect, the store always looks clean and specially the bathroom. Highly recomended read more

Forgot half my order of wings.. didn't notice til I got home. Extremely disappointing as I was craving wing stop for a few weeks. I was offered a complimentary meal.. no thanks the fries were not seasoned either. read more

Had the 20 for 20$ mix and match today with my brother and husband. For one they had my order messed up I asked for all flats the worker told me okay all flats and I got my food and it was basically all drums that was the first red flag. Then we got home ate our food and my stomach started hurting first I finished my food then my stomach started hurting more and I had go to the restroom and figured out that it gave me diarrhea and after that my husband was in public and also had diarrhea and had to go to the restroom and my brother was feeling nautious and his stomach was also hurting too.Never want to eat there again! read more

Winds were ok, they are a little dry but otherwise ok. The wait is a little long which is something I guess they can't help due to the cook time but they are ok. read more

I ordered from the app 20 wings for $20 classic I was having problems so I called the store. They said now you gotta order through the app. The young lady told me at checkout when you pay that's when you're able to put in the promotional code I finalized it. The promotional code box didn't show and they charged me full price. I immediately called the store and spoke to a manager. She was rude. She told me that it was already bagged and ready to for pick up that she can no longer credit my account I go that's strange that the wings would be done in 23 minutes she lied and I got upset and she said she would refund the money she didn't. I called back. The new managers was rude as well and told me that she didn't read. What do I want and what what was the issue and she did she said she did credit my account. Why am I calling? She said it takes 3 to 5 business days, I didn't know the first manager didn't tell me it was gonna take 3 to 5 business days. read more

The cashier said 15 minutes waited over 30 minutes and received my fries burnt honestly was craving it but wasn't worth the wait or quality read more

Wingstop - Chicken Wings Near Me - Hawthorne, California

I guess they really haven't hired cooks that can actually cook lol, I ordered through Uber eats as well to receive undercooked boneless chicken tenders and boneless wings the fries are not properly cut therefore that's why mine looked like the ones in the pictures but I'll show you guys mine too. Now I gotta wait and see if I get a refund, or if I get food poisoning or salmonella for undercooked chicken. read more

Wingstop - Chicken undercooked - Chicken Wings Near Me - Hawthorne, California

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I placed an order that was supposed to be ready in 16-26 minutes, but I ended up waiting over an hour. For an order that has 4 items this level of service is unacceptable. I hope this is appropriately addressed. It's getting ridiculous read more

Came in to order my food excellent service place was clean. They made my food on time and had really good customer service. Leslie and Patrica were the ones to help out at the register greeting everyone who came in. There was a customer who was giving attitude and being rude all because she had to use a different register then the one she's used to paying at. Both of the women handled the situation very well and also kept there composure. Patrica even asked if there was anything she can do to accommodate the customer she said no and was going to leave a bad review. After she left we had a small chat I apologized on the customers behalf and Patrica was so sweet. I know what it's like to be in that situation I work at retail but over all they were very sweet and nice definitely coming back again. read more

I ordered from this location probably like three times and every time my fries looked over cooked and the bottom of the barrel fries. I called to store and talk to the manager and she said unfortunately they fries come out this way. I explain to her I've been to order wingstop and never got shitty fries like this. Normally I don't like to complain or make bad reviews but this isnt okay. read more

Wingstop - Horrible fries - Chicken Wings Near Me - Hawthorne, California

Thank you Kathryn and Gabriela for the attentive service. First time eating at Wingstop and I must say the wings are delicious, they provide fast service and the space is clean! read more

There was a roach cooked in my fries and all they did was offer me a replacement now why would i want more roach fries

Believe the one star ratings! Placed an order online that stated it would be ready in 16-21 minutes; arrived 25 minutes later only to wait 45 minutes and still didn't receive my order. Got tired of the wait and walked out - this is actually the second time this has happened, so no, this is not a one off situation. Note that you will not get a refund if you pay with Apple Pay, you will need to dispute it with your bank. Staff is incompetent in regards to time management, sense of urgency, and customer service. Don't waste your time here. read more

Wingstop - Patrons waiting for order. - Chicken Wings Near Me - Hawthorne, California

This place is horrible. Bad service. Loud music. They have to yell your order. The girl at the counter just ignored me the whole time I was there. I just had to walk away. read more

One of the items that I ordered was missing. During my call to the business, I was greeted by a woman who went on and hung up the phone in my face. Her name was Stefanie. This particular location provides the worst customer service, and it is not appropriate for there to be employees working there that have an extremely negative attitude. This is not a location that I would recommend in any way. During the entire time that I was waiting to pick up my food, Stefanie was on the phone. read more

The manager is dumb. they have no interest for customers who pay for their order. ordered though uber eats and didn't receive my full order, after explaining and going IN PERSON myself they told me i would have to order though uber again spending more money which i had already paid for. they do not care about you as a customer. don't come here you will get you order wrong and have to end up paying more anyway. disgusting establishment too, nothing but trash on the floor. you're better off elsewhere. read more

How is it possible that by paying we receive this? Always serving the worst fries. That's sucks. read more

Wingstop - Chicken Wings Near Me - Hawthorne, California

Terrible business. Ordered online and waited over an hour after they messed up and didn't even cook my Food yet. read more

I called today to place an order they told me they would be right with me which is totally understandable considering they might be busy since it's Friday. I was waiting on the phone for 10 min so I thought maybe they forgot about me so I hang up and call again and as soon as I called the second time they asked me how they could help me I started saying my order and halfway though my order the guy told me that he would be right with me and put me on hold I was angry and confused because I was already halfway done ordering my food and they made me wait 15 min again in then phone and I just hung up now my lunch break was over for work at this point which was very inconvenient for me... read more

Friendly staff who's always on top of orders and cleaning the dining area in between taking orders. Food is reliably good. Our favorites are the hickory bbq, lemon pepper and plain boneless wings. Their regular side of crudités (carrots and celeries) is a good size too. read more

Placed an order for pick up w Jazmine - 6 classic wings original hot extra sauce, well seasoned fries, ranch. Said 20 min, I show up 20 min later fries are not only cold but not seasoned at all. I asked the male cashier w glasses if he can take them back to season them properly. Instead he hands me the seasoning pictured to add myself. First of all wtf do I need that much seasoning for? Second of all why do I need to do their job? I specifically asked & paid for SEASONED fries. Fine. Don't feel like being that one customer today. However, I get home & not only are half the wings dry af but more than half the fries are trash. Not the 1st time this happens but certainly the last. Wingstop is not cheap & I'm not going to continue to pay for trash. read more

Wingstop - Fries aka trash and fry seasoning. - Chicken Wings Near Me - Hawthorne, California

Disregard this location if you want wings. We ordered $75 worth of food for my little cousin's birthday in a To-Go order. When we got home, out of 40 wings we'd only received HALF. When we called to notify them of the mistake, they asked to bring the BONES BACK so they could verify. I had to take the food off my family's plate to pack it up and SHOW THEM we only got half. Bad management and mediocre customer experience. We wanted to have a chill dinner at home and it turned out to be a stressful afternoon of driving back and forth, trying to get what we paid for. read more

2 stars cuz the food was fresh and the guy at the front desk was pleasant. The wait was much longer than the quoted time. I don't think my order was even started until after I arrived. Any ways I got the hot honey rub for my chicken tenders and garlic parm bone in wings. First let me say the hot honey rub is fire asf. The garlic parm wings was trash. Waste of my money. Hot wings should be party size. I was served 4 Drum sticks. I hate big chicken!! I did manage to take the meat off the bone with a fork & dipped it in ranch and pretend it wasn't the size of my foot but nah. It made me feel barbaric. No flavor just taste like grease and unseasoned meat. I hate when I waste money food I gotta throw in the trash. read more

Wingstop - Cave man chicken - Chicken Wings Near Me - Hawthorne, California

This is the worst Wingstop in the world. Customer service is awful and they're always slow so last night December 31st @5:21 I did an online order for a 10 piece chicken meal lemon pepper and also a 8 piece boneless lemon pepper meal that cost me.$43.31. I received a email I go up to wingstop on 115th and Hawthorne they say there's no order maybe it's at another wingstop in the area so I go to wingstop in (Lawndale), they have no order for me . So I go to wingstop (Inglewood) they don't have it either. I reordered December 31 @6:43pm a 10 piece combo online I was changed $22.59. I received another email so I went there wingstop on 115th and Hawthorne. To pick up my order only for the young Hispanic girl wearing glasses to the slam my first order on the table and I told her I didn't want that. I was here for this order you guys said you didn't have so I want to cancel that it was cold and I had already re-ordered something online for the second time tonight. I ask to speak with the manager. I waited 30 minutes for the manager, I had to go move my car as I moved my car the young lady ran out got in her car and drove off. Never spoke to to a manager Never got reimburse my $43.31 From a meal I never received When I ask the young Hispanic girl with the glasses to refund me my money on my gift card she said that they didn't refund gift cards and that she can only give me more chicken. I come to this wingstop all the time but last night was my last night I'm only leaving 1 star because if I don't I can't leave a review read more

Rude employees! I ordered using Uber Eats. However, when I got to the restaurant I saw that there was an advertised special. I asked the cashier if I could change my order. He said that he would check. I don't know if this person was the manager or not. However she was rude and making comments that I could clearly hear about not knowing how to order. The answer was no about changing my order. I could live with that. But I don't have to patronize restaurants that don't value its customers. I will not return as the food is nothing special! read more

F this place. Your food will Never be ready. Even if you give them plenty of head start. Every time. My meal says it'll be ready in 20-25 mins. I give them 30-plus minutes because I know how they are and I'm still waiting close to 15 mins in store. Total of 45mins to an hour on an order. No mater what time of day. I hate you read more

If your ordering from UberEats and it's coming from this Wingstop, STOP! Order something else from anywhere but this store. Uber delivered with no hitches, but the fry's they sent were inedible. They were the bottom of the oil grill which were fried beyond recognition. Those fries should not have even been put out for seagulls. Shame on you! The only thing good about this order, is that I found out that before ordering on Ubereats, I should check the reviews for the store that it's coming from. Hey guys, have some pride in your employer's business and provide food that is edible for their customer's. We are paying more for food so that workers can get a higher minimum wage and benefits. We're doing our part, do yours. As a sidebar, Ya better enjoy the job now, cause the Robots are coming and your jobs are being targeted for replacement. I hope this is a job to supplement you while you are studying for a profession where hopefully you will give a crap about the job you perform for them. Employee now, Employer later! Work ethic starts from your very first job. read more

Ordered ahead and my order was ready on time when i went to pick up. The food was prepared fresh and they did not forget my dipping sauces

Great location and great staff! Came in for lunch today and was messing around with my coworker on who was going to pay for the meal, Nicki who took my order, was super kind and helpful! Even with my coworker and I giving each other a hard time while ordering, she was professional and cordial through it all. Highly recommend this location along with WingStop in general!! read more

Every single time I try giving this spot another chance they completely ruin my order, to make matters worse they never answer the phone! I've tried ordering in person, over the phone, online and even through third party carriers (Uber eats), no matter what my order is wrong. I will be waiting for a manager to get in touch with me. read more

Its 2.5 for a reason yall please go to the next. the pizza hut down the street got some wings and really good service for the 2 people staff they got. read more

Zero stars if I could! This has always been my go to location but today I was very disappointed. Not at the food but the service. As I sat there eating my wings I observed an employee by the name Jamia was being very rude to customers. I can say probably about 30 or more students left. Since there was a fundraiser for a local school, mostly it was students. She was very rude to them. If you are in customer service you should know how to treat and talk to anyone regardless of their age they are customers. Plus if they knew they had the fundraiser why dint they prepare well for the long lines that suddenly arrived. Secondly I was very disappointed as I sat there and watched how RUDE and ignorant this Jamia spoke to the employees. I would have made a report already. I hope this school that hosted the fundraiser is aware of how this location is. read more