Disappointing Customer Service and Food:
I will never go back to this location!! My family and I were super excited that Wing Stop was opening up a location off of Grand Avenue in Fort Smith, AR. I ordered $45 worth of food for carry out (3 meals including drinks).
Unfortunately, when we got home we realized they messed up on our order and left off 3 wings from our 6 wing order and the sprite we got were watered down. I called the restaurant to let them know and I spoke to Amy (Employee) who had zero customer service skills said they packed 6 wings and checked it before the ordered went out. I insisted that it got missed. She was arguing with me over 3 wings. She said there was nothing they can do about the wings but I can come back to get my drinks replaced. I asked to speak to the manager and she said he could not speak English but said he wanted her to relay that message. This location just opened and if this is how they are going to treat their customers I will NOT be coming back. It's not that I wanted free wings (which I paid for) but it was just disappointing on how they responded. I hope corporate sees this review so they can better train their employees. I will not be coming back to this location. read more