They make dry wings so ask for more hot sauce on the side. Sometimes the fries are soggy.

I am sorry to say...this was by far the worst food ever!!! The chicken was so bad. The sauce was just thrown on the top after cooked. The roll was old. read more

I'm a big Wing Stop fan. The food and atmosphere has always been good, except for this one. The service was slow. They don't have a self service soda fountain. The sodas had to be filled by someone behind the counter. Unlike many Wing Stops, they don't sell beer. The wings were cooked to the point that they were no bigger than my thumb and dry as leather. There are plenty of better alternatives. Avoid this one. read more

Guy over the phone was rude and wings was decent. Fries was good though. I wish they would treat their customer properly.

Every couple of years I'll come to Wingstop hoping they've gotten better and ever trip reminds me why I never come here. The food is actually pretty good, but it's the service and waits which are ridiculous. Hey seem chronically understaffed, or are always training new employees, so turnover seems high. And they wait for food lasts forever. Sigh. Once again, I'm reminded that I should never eat here. read more

Really not sure why people are giving our one-star reviews for a lack of plates -- it's not like you get your wings served to you in your hands. They give you a basket, holds the wings nicely. Also, for those complaining about "small" wings -- yes, the wings here are smaller than some places, but that's because they use the smaller party wings. Unlike a lot of places, these wings don't have that disgusting slimy layer of fat all around them. It's just delicious meat. Don't get the Atomic sauce unless you're glutton for punishment. If the plain hot isn't quite spicy enough, try the Cajun (which have a bit more kick). Minus one star for the french fries: when they're done right, they're DELICIOUS. But very often they're not fried enough and end up soggy and limp. I've never had customer service issues at this location, but I have had some bad experiences at other Wingstops. So YMMV. read more

Very good customer service from Oscar and the cashier Memo. Recommended if you want some wings

We ordered 30 mild wings and they came tasting like their fryer. Never ever again! If you are that cheap that you are trying to save on sauce, I bet you don't spend money on cleaning supplies. Nasty! Don't do it! read more

Wingstop - Wings with no sauce. They taste like oil! - Chicken Wings Near Me - El Cerrito, California

Best customer service of all the Wing Stop locations. If your order isn't correct they go above and beyond to fix it! That's how customers are supposed to be treated. Highly recommend! read more

Not happy with my experience. I ordered online in an effort to save time. When I arrived at the store at the pickup time I had to wait in line. However, even though it was close to 10 minutes over my quoted pickup time when I got to the register, my order was not ready and I still had to wait. What gives, Wingstop?! Either get your orders out on time or at least manage your customers' expectations in a more realistic way by giving later pick up times. DON'T MAKE FALSE PROMISES read more

My order took wayyyy too long, and when I got my order they did it wrong. They forgot my drink. Smh.

Visited this store on Sunday 3/4/12...Have to say...THE WORST WINGS EVER! My order looked as though it was sitting for hours and that they just dropped them in oil to reheat them..Over cooked,dry and very small. The fries were just as bad. I have never had any problem with any other Wingstop before..Should I ever try them again, bet it will not be at the El Cerrito store. read more

The quality of the wings is great as always, but this location is more expensive than others and the service is a bit slow. Also, they do not have the monday & tuesday 50c/wing promotion found at other locations. read more

I am not much of a yelper and I even downloaded the app just to leave this. LOVE the fries, the wings are so-so, the service the same. The reason for the review though is to mention how a big smile and sweet welcome makes for excellent service and experience. The name on the receipt was Bimal...so thank you for the good experience! read more

We ordered 4 large French fries and the resultant wasn't even busy and we were waiting for over 40 minutes!!!!!! Ridiculously horrible service. read more

Went to the El Cerrito Plaza Wingstop today and ordered Teriyaki boneless chicken wings and french fries. Had to repeat myself three times to a trainee and her trainer. And trust me, my English is extremely clear. So I waited, and I waited more, and then almost one half hour later I finally went to the counter and the trainer had to ask once more what type of chicken wings I ordered. I finally talked to someone else and told them to wrap it, because I had waited for so long and I had to leave. Least to say, got into my car and opened up the box with the chicken wings. I have never tasted such God awful chicken wings in my life. No taste whatsoever, and the pieces were hard like cardboard. I gave up at that point and threw the food away. No, I will not be returning there again! read more

Awful. Just awful. We are the only people in here and it took the food 20 minutes to come out. The wings suck. There is nothing good about this place. read more

Don't bother doing online order. It still won't be done once you get there. Ordered from here through online three times. And every time I've waited 10-15min past the pick up time! I would understand if they were busy, but they never are. Last time ordering from here. read more

WAY better than Pinole. I have been to this wingstop in el cerrito a few times, and had good service each time. The only exception being they forgot my ranch ONCE. That's all. Not a huge complaint, even. Pinole Wingstop is garbage, don't go there, go here. Pinole told me 3 minutes for my order of large seasoned fries, it took 30. I order at El Cerrito Plaza, it takes max 10 minutes on an average day. Much better. Good job. read more

I stopped in for a quick something to eat. The wings didnt look great but I really needed something fast so I ordered some "fresh baked" rolls. after a 10 minute wait they finally gave me the order. after such a wait in an empty restaurant i looked ofrward to my rolls. They were cold - definitely not fresh baked and soaked in a butter flavored oil. If you can't even do bread right... read more

Wings are a solid A for me. Yeah, they're not huge, but they're a good size and I definitley didnt feel like it was overpriced. They're not the fatty, low quality wings that a lot of places have. The "original hot" sauce is the perfect tangy buffalo. I love wings a lot, and these score pretty high up on my list. However, I also really like fries a lot, and these were really disappointing. The seasoning that comes on it is sweet, which was really strange to me. Also, the cheese on "cheese fries" is that molten-Velveeta kind, if that's your kind of thing. Overall: wings good. fries bad. read more

5 star wings 5 star atmosphere for sit down dining. My only gripe is that the tables don't get wiped down and there is no trash can so there are always empty tables with chicken bones and napkins and trays. My suggestion is get some trash recepticles and let people clear their own tables. read more

meh. 50 cent mondays and tuesdays special but the employees dont seem to know about it. sign is next to the register too. also, too slow on our order. read more

Poor service on multiple occasions. Wings are not that good, but they're the only show in town. They need to improve quality of wings, sauce, fries, and service. read more

This place was the worst wings place ever!! On top of the fact that they forgott to place my order and made me waite 30 min for an order of 10 wings (my first time ever at a wing stop by the way) they never once admitted this mistake despite us overhearing their whispers, they never apologized or anything. Then to top off the night, I got food poisoning!! How can I be sure it was this place? Well, I was with my GF all day and we shared the same meals, oatmeal in the morning, she skipped lunch and i stopped for a snack here and ate these and later we had salmon with her whole family...out of all these people I was the only one who got sick and the only thing I ate different were the wings which tasted pretty poorly....no doubt in my mind that this place was the poisoner. Thanks wingstop, your officially worse than Cheesecake Factory. read more

The wings were way overcooked and the sauce did not taste good. How can you mess up deep fried anything? They did a good job. Never going back. read more

I had a craving for wings, so I stopped by the nearest Wing Stop... I should have kept going because I think I increased my risk of hypertension by ten from this visit. Not only were the wings heavily salted, but I had to scrape off the extra salt on the fries. Won't be coming back for anything except maybe some celery and carrot sticks... Hold the salt. read more

DO NOT PATRONIZE THIS WINGSTOP! THEY SUCK!! AVOID PATRONIZING THIS EMBARRASSMENT OF A WING STOP STORE! THEY ABSOLUTELY SUCK AND DESERVE ZERO STARS! Read all the reviews on YELP about this location, they are horrible!! How is this place still open??? Here is my experience from 2 months ago, I copied and pasted this from my email to their corporate headquarters: On 4/21/2014 it took me 2 phone calls and 25 mins to even get my order placed. When I attempted to order the first time the person on the phone informed me of the specials, he told me that it was 50 cent wing night. I proceeded to place an order for 40 wings total consisting of 20 bone in with hawaiian and barbecue flavors and 10 bone in hot and chili lime WET and 10 boneless hot and chili lime also WET. I also ordered 1 large blue cheese and 2 small ranch. The guy on the phone told me the total was $68.01! When I questioned him about it he repeated the total as $68.01. I then told him to cancel the order and I called back 5 minutes later and spoke with an employee named CRISTIAN. I told him about the $68.01 price quote from the last guy and he said he had messed up since the store was so busy and he would take care of the order for me and make sure it was correct. He then gave me a price of $36.43 which was still wrong since the first guy had told me it was 50 cent wing night. 40 wings, 50 cents each should be $20 and $5 or so for the dressings. I dont know where the $36+ price came from. I sent my friend across the street to pick up the order and told him if they didn't get the price right then to just cancel the order and I would order food from somewhere else since I didn't have time for this incompetence. So my friend picked up the 40 wing order that they discounted to $33.07 since he tried to point out that we were overcharged. We were still overcharged even with the paltry 10% discount. When we opened the boxes of wings they were absolutely the worst order of wings we have ever gotten! First of all they were not wet, they were barely sauced. When we bit in to them they tasted like they were left in the fryer 10 minutes too long. They were burnt and as dry as could be. They were inedible and also ice cold. I gave a few to one of my other friends and she spit them out she said that they were disgusting, gross, burnt and dried out. She asked me when they were from and I told her they had just arrived from the store 5 minutes ago, she thought I was joking. So needless to say the 35 wings or so that were left went in to the garbage and I ordered pizza from another local restaurant, the pizza arrived fresh, hot and delicious and I was not overcharged for my order like I was at the El Cerrito Plaza Wingstop. The following day I went back to the El Cerrito location and spoke with a manager named Patricia. I explained to her how horrendous the food we received was and she said there was nothing she could do unless I brought back the wings. I informed her that I can go back across the street to the bar, retrieve the disgusting and burnt wings from last nights trash and then she could refund my money. Oh yeah, Patricia also confirmed that I was overcharged while I was standing in front of her in the lobby of the store. She said it wasn't necessary to go get the wings from the trash and she would call the owner BIKRAM to see what he wanted to do since she had no authority to now refund the money I spent on those horrendous wings. She got the owner BIKRAM on the phone and he said there was nothing he could do, he was busy and hung up on her. I told PATRICIA that I wanted to speak with BIKRAM and if he didn't have time to handle this problem then I would 1. Contact corporate headquarters, 2. I would have all 3 people that tried the wings that night to YELP about our experience, 3. I would stop recommending his Wingstop location to all my customers and 4. I will Tweet and Facebook my displeasure on my personal pages and my bars pages and twitter. I finally got Bikram on the phone, he listened to what I had to say about our experience and the quality of the food we received and assured me that he would get back to me in the next day or 2. After 10 days I still hadn't heard back from him so I blew them up on their corporate Facebook page. I think 10 days would be more then enough time to get this resolved. After a back and forth of 2 MONTHS corporate Wingstop mailed me a $50 Visa Gift card. They never did get a response back from the owner BIKRAM. It is more than apparent that this guy doesn't care about his restaurant or his customers. read more

This is definitely one of the lower quality wing stops I've been too. I live 10 minutes away and I've ordered from here quite a bit. The first few times I ordered online, and when I went to the store to pick up the order they had never even received it. The third time I gave up seeing how they didnt think it was important enough for them to fix their ordering system. The wait here is 10X longer than I've ever seen at any other Wingstop. I normally call ahead and they always say itll be ready in 17 minutes, instead I end up arriving, waiting and getting the food 30 minutes later. They also serve the smallest wings I've seen. read more

Always takes longer than they say and again, I got no drumettes out of 20 wings. Only the wing pieces that no one wants. They allow customers with attitudes to say they want all drumettes. Never again will I buy from Wingstop. read more

Okay, I fell i n love with this place when I used to do physical therapy on my hand.Whenever I was finished I had an excuse to go to Wingstop and get a 10 piece and their delicious fries. then back to work in San Francisco. I had an interview nearby so I thought I would stop at WingStop since I had not been out near El Cerrito for awhile. When I got there I saw the same friendly smile I always do and server was very nice. I ordered my 10 piece lemon pepper which I love along with fries and half iced tea half lemonade. When I was called for my order I noticed they looked a bit browner than usual. So I was reading a book at the table while I ate my french fries that were crispy as hell and had a bunch of skinny crispy strips at the bottom of the fries. I had one chicken piece and it was awful. I had not eaten all day so I know the food was bad, I then went up to server and asked for another order of fries and told him they were too crispy and I wanted them brown but not almost burnt. He was trying to give me a free order of fries but I told him I ate them all even though they were not to my liking so I would pay for the extra order. When they came they were brown and bendable or oily. I ate 6 of them then fullness from the first order of fries set in so I wrapped them up to dump. Later I ate 2 more of my lemon pepper chicken pieces to make sure I was correct and they were awful crispy and kind of over cooked dripping in grease and hard. So I got a refill on my drink and drank up and wrapped up the rest of the food for the garbage can.I was so so disappointed since I only come out that way maybe twice a year. I wanted to cry because the interview was for a bogus job and the Wingstop was the poots! Would I come here again?? I would not go out of my way but if I did I would certainly tell them how I want my chicken and fries cooked. By the way my best friend took me to a Wingstop by her house knowing I love the wings and it was about 2 months ago and they lived up to my expectations. I believe it was by a movie theater by San Bruno.I better find out where it is. read more

Just a terrible place eat - tried it two times. Staff is lazy and indifferent. It takes at least 20-25 minutes to get your meal and when it does, it is soaking in grease and nasty tasting. Don't waste your money read more

Came here at 1:30, restaurant was empty. ordered 10 wings. Went to sit down at a table; there was a huge puddle of ranch at the table. Went to sit at another table, had to sidestep ketchup smeared on the floor. Finally sat down, but not before having to brush the crumbs off my chair. The entire restaurant just looks dirty. There are crumbs and recipes and paper scraps all over the floor. I work in food service myself, so I'm sympathetic to fast food workers, but this was dirty to the point of unhygienic. The chicken tasted fine when it came, nothing special, but the condition of the restaurant was enough to make me reconsider coming back again. read more

Worst place to get wings the young punks at that work there would not even give me ranch with my order of wings and fries I am mad to the point that rise people should be fired at once, they took soo long and the food was gross this place should be shut down. And I thought I saw cockroaches in the kitchen read more

Yeah, I'm a wing-stop fan. Love the atomics; however, late at night, there never seems to be any tea available :o(

Worst service ever. Don't come here. Saturday night walked in to pick up on to go order. There was no one at the counter. Yes you read that correct no one. After waiting 5 minutes. One girl came out looking like she just smoked some weed. I pay and I say where's my order. She said a few minutes. 5 minutes pass and I see three more people come out and they start cooking. I ask again where my food. A few minutes she replies. So now total wait from time of ordering and me being in the store already at 40 minutes. If I didn't pay already I would have just left. Finally after another ten minutes my food is ready. When I get home I realize they shorted me 10 wings. Wtf I order 30 they gave me 20 and made me wait almost an hour. Maybe when at work you shouldn't be taking weed breaks with the whole crew. So if u want wing from them check before you leave and b prepared for an hour wait. All this on a Saturday night with 4 ppl working. Oh yeah they where hella high so I guess that's just how they are. read more