Absolutely horrible! Took 45 mins to get our food and when it arrived it was cold. They did not give us the sauce for wings and that is the whole point of a place like this. Absolutely a waste of $55!!! So not bother going here. read more

I'd like to say my packaging is always wrapped to perfection, I've tried a few different locations but I must admit this location in particular makes me feel like coming back when ever I'd like to order wings for me and my family, the employees are smiling everyone's uniforms looks great and it's super clean and I appreciate that. I'll always be a repeat customer, thanks guys. read more

Every time I do an online order my order is missing something. This is the third time that this has happened. Call back and was put on hold after the third call. No one picked up thw ohone for 30 minutes. The employees change there like the weather, it's never the same people. Very dissatisfied with this Wingstop and it will not receive my business again until it improves. read more

Placed my order at front desk. Was told 20 minutes for 5 wings. 45 minutes later my order was ready. Wings were fair at best.

My husband loves the place and I don't know why lol. Each time I keep giving them a try and each time I leave disappointed. The wings are fried hard, and my fries are always cold. They have great flavors but a lot of the time the wings are too saucy. The inside is clean and very organized. The staff are always willing to fix their mistakes and ordering is easy! It's located in a shopping center so there is plenty of free parking. read more

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First time at wingstop & I will say it definitely did not disappoint all the hype was worth it, the girl that took our order was super sweet! We will definitely be back for more! keep it up wingstop I'm a FAN!! read more

Wingstop - Garlic parm tenders, cajun corn, well done fries, large ranch & large cheese sauce & my husband had mild tenders with well done fries. - Chicken Wings Near Me - Burlington, North Carolina

My order was terribly prepared. All food was over seasoned too salty to taste grossed out never going there again you have lost loyal customer. read more

I placed my order at the location and food came out quickly. My fries weren't hot more like room temperature, but they were good with the fry seasoning. i got the mango habanero and the Hawaiian flavor for my wings. The mango flavor is just how I remember spicy but tasty . I couldn't remember trying the Hawaiian so I decided to try it tonight. I was disappointed in that flavor it lacked flavor, should have just gotten the lemon pepper. Service was good. read more

Wingstop - 8 piece mango habanero/ Hawaiian w fries - Chicken Wings Near Me - Burlington, North Carolina

Thigh bites thigh bites thigh bites It is the best with garlic parm, don't forget the house sauce they make Homemade trying will make you come back for more. read more

This location is terrible. The fries were cold to the point that I had to go back to get fresh ones. The chicken was overcooked. The staff seemed completely lost. The location had NO HFCS(high fructose corn syrup) in the soda machine so your only drink options were diet beverages and seltzer water. read more

Staff members were super polite and the food was great!! Manager made great recommendations and service was very fast.

Please don't let the other reviews deter you from coming. I made a order in store and waited less than ten mins. Service was fast and the workers were very friendly. First responders get a discount here which is awesome. The boneless wings were amazing and still had great texture despite being boneless. I definitely recommend coming here. read more

Wingstop - Boneless mild wings with fries and drink - Chicken Wings Near Me - Burlington, North Carolina

Very helpful staff! They were very kind when we dined in, we were treated with respect and the orders came out in the time window we were given by the app! Will definitely be back. read more

The worst Wingstop ever, its dirty, order are never right and/or on time. If you want to order online you better order

My experience was terrible!! I put my order in online in the morning time to be picked up by 5:30pm and when I got there at that time they kept telling me that they were making it. But after an hour passed by I asked did they even have my order up there and they didn't so they had to write my order down on receipt paper and make it. My order was finally given to me at 7:30pm!!! Then when I got home the fries were cold and the wings didn't have any sauce on them and they were rock hard like bricks. I spent more than $15 on my order and it looked terrible. This place needs to be shut down the people are rude there, the place is not clean and they do a terrible job on your food!! DO NOT GO TO THIS PLACE ITS TERRIBLE!!!! If I could give them a negative star I would they really don't deserve a one star. read more

Me and my family got a to go order. Pretty good wings I love some flats and they made sure to cook them crispy like I asked this time

The corn was over cooked, tried to call but couldn't get anyone on the line. A little heavy on the seasoning as well read more

Wingstop - Chicken Wings Near Me - Burlington, North Carolina

Ordered garlic parm thigh bites and the fries with extra parm by doordash. When my order arrived the fries were ice cold and had no seasoning at all. Totally disappointed. read more

Wingstop - Ice cold fries with no seasoning - Chicken Wings Near Me - Burlington, North Carolina

This was my first visit to WingStop. I placed an on-line order about an hour before they closed. My order was accurate, one of the most important aspect of an on-line order that not all restaurants get right. The food was very good. I was very pleased with the taste of my boneless wings. I was even more pleased with the friendly attitude and service from the staff. Extremely happy with my experience and will definitely be going back again. read more

Steven was a dawg. Phenomenal service I recommend this place heavy. If you in the area go here.

Placed an order online. Went to pick up stood at the counter for 10 minutes before being served. To be fair the girl working the counter did give me the "1 minute" finger a few times. What was really disturbing was that not a single employee had their mask covering their nose and mouth. Even the manager had her make pulled down under her chin. I will never go back. read more

Wings are very good and the sauces were great. Only wish they had a few more favor options. Take out was smooth and it was a good value. Ranch dressing was great. read more

Wife, daughter and granddaughter (5) stopped in for lunch today. The staff, especially Shae, we're wonderful to our granddaughter who is 5. It really is special to see that kind of nice these days. Want to thank them for being really great people. Oh, and the wings are good too! read more

I seriously feel sorry for the franchisee owner of this particular location. I hope you are able to provide additional training to staff and oversee the operations on a daily basis to improve them. We placed an order online to be given a timeframe to pickup. 17 minutes later we picked up our food. We will give it a second try in a year. read more

Decided to give them another try smh that was a big dub smh only this time everything was cold fries chicken smh highly disappointing read more

Wingstop - Nasty cold fries that tasted like someone put sugar on them - Chicken Wings Near Me - Burlington, North Carolina

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Walked in and was told that I needed to order online to eat in? Worst customer service and the employees are rude. Take your money else where. read more

I have lived wingstop at every other location I have ever visited. However, I've been to this location 3 times and they've gotten my order wrong every time. I ordered using the app and requested my wins extra well done and they're barely just done. The wins and fries are barely seasoned. It's great or famine when they sauce or season your order. One wing or fry will be covered while the one next to it is totally naked. I order a dry rub and they are skimpy with it. The second time i visited this location, I had ordered online and arrived at the store and they didn't acknowledge anyone in the lobby for at least 10 minutes. The last time I ordered they forgot half the order. I may just start back going to other wingstop locations for my wings. read more

Ordered today and was very disappointed when door dash arrived. Normally the food is good but not today. I wanted extra parm on my fries and you can see in the picture I barely got any at all. The tenders needed more parm too. I hope it's better next time. read more

Wingstop - Chicken Wings Near Me - Burlington, North Carolina

It's the long wait, no protective gear, bad customer service, & terrible food for me! This location ain't it!

Husband and I went for the first time today....not good!! The only reason I even give one star is because the service was very good and the lady who helped us was very friendly and attentive. But the food....yuck!! Especially the fries...they were soggy and floppy and had this weird "sweet" taste to them...the ranch dressing was good but the actual wings were just okay...don't plan to go back!! Should have just stuck with Wings-to-Go down the road!! read more

I've been here many times, usually for doordash. And every single time I regret accepting the order. Always takes much longer than other restaurants and one time my order sat on the shelf for 20 minutes while I waited. Keep hoping they'll improve. read more

Would give 0 stars if possible. Was promised a refund for an extremely long wait (over an hour) and missing items in order. Very rude staff when trying to reach a manager to explain the situation. Finally spoke to the manager (Alan) twice and he assured me refund was coming. Has been 2 weeks and still haven't heard anything back. read more

Can't wait for this store to find its groove! I think they are trying to keep up with higher demand as expected as my only request is more sauce and more seasoning on fries. Guys there were really friendly and patient especially with the phones ringing off the hook! Yay, Burlington! I no longer need to drive to Durham/raleigh for a decent dinner treat. read more

Crew was working hard and in masks. Chicken wings had great flavor as well as the fries. Wings were fresh and hot! Friendly customer service! read more

I order from wingstop all the time and really don't have any problems. But today was a NO for me . Placed my order online, get my food the fries taste funny and wings was so wet! I asked them to remake it over and still food didn't taste right! Just cause y'all are busy doesn't mean RUSH on making people food just to get the orders down . I'm pissed cause I really wanted my food and wasted my money! read more

Absolutely mortified at the audacity of this store to still be open considering the horrible service and food. First I would like to clarify, I am not a picky person at all and don't usually complain but I just couldn't couldn't hold back on this one because they did not compensate for their issues. First complaint is regarding the workers, not a single one of the 6 workers were wearing masks, gloves, or any protective gear. Second complaint is the wings, I was unlucky enough to find a piece of hair half in my wing and half sticking out which I know for a fact is not mine since I am bald. Also in regards to the wings, they were absolutely disgusting and had no flavor whatsoever unless you think oil is a flavor because if so it was drowning in it. Third complaint is in regards to them messing up my order, I ordered the combo with fries and saw an option to add veggie sticks but instead only received the veggie sticks, hair, and oily wings. If those complaints are not enough to convince you NOT to go to this restaurant Idk what will. Just as quickly as they opened up, they need to shut down. read more

Wingstop - a hand holding a piece of food - Chicken Wings Near Me - Burlington, North Carolina

I would neeeeever in a million years eat at this establishment again. The people were veeeeery unprofessional. We ordered a tray with about 50 wings. My mother in law got home & we had at least 20 wings with the wrong flavored sauce. We called them back & explained what was wrong with our order. A girl on the phone told us that she would write our number down & he "might" call us back. I myself have been a fast food worker before & I have never told a customer that we "might call them back . We finally talk to a manager & her offers to fix our order. So this time I myself went to pick up the food because we do stay 20 minutes away. We get there a dark skinned girl with glasses gives me a weird look. Then she goes over to a man preparing the food & whispers something in his ear. The man, a dark skinned male with waves, starts yelling "no smoke, its whatever with whoever". We never came in asking for trouble but at this point I was ready to fight with whoever whenever. But since they wanted to be funny I'll call the whole establishment out. The boy working the fryer (puffy hair, blonde at the ends) wasnt even wearing gloves but had the nerve to be messing over people's food. Like wtf. I've never dealt with soo much unprofessionalism. If I were you I would honestly save my money or take it somewhere else read more

I walked in today to place my order. I put my mask on as required by the posting on their door stating they were following the mask mandate and a mask is required for entry. It must be for customers only as their employees in the kitchen cooking, manager included, wore their mask under their chin as they cooked and hovered over the food. All of the running back and forward, reaching over each other, sweating in that kitchen and breathing hard with no mask during this pandemic I politely asked for a refund and explained to them why so only they could hear me. I didnt want my fears to alarm anyone else waiting for their food. One of the managers had her mask under her chin, no gloves on and was packing bags including putting the fries in that she inadvertently touched as she placed them in the bag. They were pleasant and gave me the refund with no problem but their mask never returned to the correct position to cover their mouths and noses. I may try them sometime in the future but on today seeing all that I saw my nerves wouldn't let me do it. read more