Super friendly and helpful staff. Multiple employees helped me find sizes, put away items and so…read moreon. Didn't feel rushed or pressured.

Went in looking for a specific item. I asked a sales associate if they could check if other stores…read morehad it in stock. Was told--in a clearly annoyed tone-- "this is going to be the last store I call, otherwise I'll be on the phone all day." It's worth noting the store was not busy, and there were other sales associates working. I was considering browsing the store, but after that rude comment, I couldn't leave fast enough. Will definitely not be back. As someone who worked in retail for years, I realize calling other stores for merchandise can be a pain, but that's literally your job.

I introduced my sister to your store and while there I noticed a sweater I had purchased less than…read moretwo weeks prior to my visit to NY was on sale. Kristyn Pearl was the only sale associate at the time. She had 5 customers in line and efficiently helped each customer. When my sister was checking out, opening a new account with Ann Taylor, Kristyn heard my comment about the sale of my sweater. She Went ahead and looked up my purchase and gave me the discount for my sweater. She was most kind and efficient with all the customers in line. I wanted to make sure she was recognized for her outstanding service to your company.

I shopped this location on Veterans Day. I am a young female so usually store associates don't come…read moreup to help. However Betsy helped me shop around while looking for a sweater for the holidays. 10/10 best help i've ever gotten while shopping. she considered my skin tone, what colors i currently wear and what my fashion taste is like.

I have been shopping at J.Jill for years. The quality and selection of the merchandise have…read morechanged over the years, and not always for the good. I think part of the problem stems from a misperception of who the target customer is and what that customer really wants. First of all, not all women of a certain age wish to wear oversized clothes in drab colors. Secondly, the sizing is very inconsistent/unpredictable amongst items. For example, I could wear one of 4 sizes in tees and sweaters dependent on the piece. Also, there is a big mark-up on the clothes only to be marked down within a ten day period or so but no longer are the reasonable clearance prices that remain from the past. Overall, the styling needs an overhaul which can be redundant at times. Twenty years ago, the clothes was comfortable and casual yet had a bit of pizazz. Bring it back, please.

It's a great store and we are lucky to have it in Victor! I always find things I like there.read more

Only Macy's left in the Rochester area, but very disappointing. Poor service, outdated store, and…read moreunclean restrooms--doesn't match Eastview Mall quality or expectations.

I love their high quality, beautifully crafted clothing. It feels like I'm…read morewearing art. If you order online - returns are super easy.

Awful customer service! Not a nice greeting, not any help finding what I was returning. I got a…read morepair of really nice jeans for Christmas. They are too short. This store has the size I need... so I looked & couldn't find the pair that fit. No offer to help me at all. Offered me only a $6 gift card for me to return them. Jeans were selling for $29 if I could've fount the 1 pair in the store. They were a $60 pair of jeans at the original price. Manager confrontational right away even though I was nice & asked to speak to a manager. Unreal...I guess they simply don't care enough to treat people well & try to retain customers. I'll never shop here again & either will my family. Wish I had a better experience & I'd leave a better review. Mgmt said that even if my parents brought their membership card in & looked up what they paid for the jeans Kohl's wouldn't refund that amount...??? MH

While Kohl's isn't my first choice for clothes purchases, I have found them to be a fairly reliable…read moreplace to find inexpensive menswear.Since I began losing weight over a year ago, I have been reluctant to spend too much on myself. Why spend big $$ on something you'll be shrinking out of. So when it came time to get a sportcoat for a shindig, I wound up here after scouring the Sunday ads for a deal. So what did I get? A halfway decent blue blazer for $60. I was pretty pleased with the quality of the jacket and have worn it a couple times now. Not the fanciest jacket, but it got the job done. Now all I have to do is lose a little more weight so I can buy some clothes...

Outstanding selection of contemporary updated renditions of fine Womens,Mens & Childrens classic…read moreAmerican sportswear, with a bit of Euro couture oomph, just to keep things more interesting. Sophisticated prep look, looks good in town & country. A retailer found in lots of big cities, it's a really great resource to have nearby in order to actually be able to try things on in person & go, rather than just depend on a catalog or PC screen!!!