I'll just say this -- it's a solid 3.5 stars (couldn't do a half off on the stars so *shrug*), if…read moreyou want good reviews from ALL tenants including those moving out, make sure that shit is smooth sailing from start to finish. Management ain't all that good when you really see their character after a while, which is one of the main reasons for this being 3.5 stars now. It is what it is from here.

Although I didn't end up renting here, the manager, Brian or Ryan?), was really nice. Beautiful…read morelocation but I am moving closer to SF. Otherwise great location right by BART and the amenities are super nice.

We will be signing our lease again with Crossroads because we really love our management and…read moremaintenance. Lynn in the office is great at communication and staying on top of everything and Roberto with maintenance always does an amazing job. Although I wish the gate was fully around the community for better protection, I enjoy living in the complex. It is always well maintained even with fur babies around. And I LOVE using the outside grills and pool area!

I contacted Crossroads for a tour of the property to possibly move into. Had a friend years ago who…read morelived here and always loved it here. I was greeted by Ashley the office manager and she has the best customer service skills I've ever encountered. Someone who knows what she's talking about and actually loves her job. My youngest son who is autistic came on the tour and he was actually the one who picked our place. There was two units available an upstairs which was chosen by my son and a downstairs unit which I actually wanted. Ashley made the whole tour enjoyable and made it feel like we were home. It's very peaceful, clean, well kept up. We just moved in, in August and already feel like we've been at home for a while now. The neighbors are so kind. If you're looking for a place to call home please check out Crossroads. You won't be disappointed! Ashley and Lynn are both a joy to chat with. FYI I feel Ashley should get a raise

Moving into this community has been such a positive experience, and I want to give a special…read morethank‑you to Kimberly and Natalie for making the entire process incredibly smooth. They were attentive, organized, and genuinely kind throughout every step of my move‑in. Their professionalism and welcoming attitude made settling in feel effortless. The complex itself is peaceful and beautifully maintained -- a quiet, relaxing environment that immediately feels like home. My unit is spacious, comfortable, and thoughtfully designed, with all the features I hoped for when choosing a new place. I'm truly grateful for the support from Kimberly and Natalie and excited to be part of such a calm, well‑run community.

**READ THIS REVIEW, AS IT MAY BE ONE OF THE ONLY HONEST ONES.** **THESE APARTMENTS ARE INFESTED…read moreWITH MICE AND CRIME!** Hello to whoever is reading this, I've been a long time resident of Palm Lake, since 2006 I believe. Palm Lake used to be a great place to live. What made it great was the office staff and maintenance team was very responsive and proactive when it came to any issues regarding our unit and upkeep of the building. Fast forward to today, this is far from the case. Not only does management keep switching every 6 months, they are unresponsive, short tempered, and incredibly RUDE. Let me tell you about my experience today. Recently, there has been a mice infestation in our building. We see them, we hear them in our walls, and it makes it hard to sleep soundly knowing there are rodents scurrying in your walls. The assistant manager Kimberly Arzadon spoke to me weeks ago saying she would call pest control to our unit to plug any potential holes. I told her that doesn't fix the root problem, and they would still nest within our walls. Today, in front of potential renters, she ABRUPTLY cut me off mid sentence and told me she would not be speaking to me at all. Natalie Castillo, the property manager, quickly echoed her from her office. But why? You spoke to me previously with no issues? I've never been told I can't speak about a concern in a unit I live in, just because I'm not on the lease. The issue was not the lease, the issue was that there were potential renters inside of the office as well. They both quickly and rudely shut me up. I couldn't get a cohesive and complete sentence out of my lips before I was told no. They treated me inhumanely, rudely, and poorly. It was only after the potential renters left on a tour, that Natalie decided to put on her nice manager act, and talk to me with concern in her eyes, and a calm quiet tone in her voice. Really? After being so abrupt and rude to begin with? Anyway. Don't move here. The apartments are infested with mice. Cars keep getting broken into. 3 times now we have had our cars broken into and glass shattered (???they said they won't install cameras because its too expensive???), and the office staff is as arrogant and rude as they come. I'm attaching photos for those who don't believe me. Best of luck to you all.

On top of everything else, you can expect the fire alarm to go off at all hours of the day and…read morenight, package theft, roaches, broken AC in the height of the summer. The list goes on--this is not an enjoyable living experience. Don't believe the fake reviews.

We lived here for about 2 years. There were several car break ins to the garage and theft in the…read morepackage room in our time there. When we moved in here 2 years ago, on move in day we were asked if we could push our move in date. We then came to find out that squatters had changed the locks and were living in our unit, they found out the day we were supposed to move in. We were put into a different unit until they could get our unit cleaned from the squatters, as they didn't have any more of the size unit available and offered no other feasible options or deductions for the inconvenience. So lots of reasons for this low review, but we just moved out a week ago just received a bill for some pretty ridiculous move out charges, with little to no transparency or itemized invoices given per CA law. The letter stated the unit was left in good / ok condition however there are $700 in fees for cleaning, carpet cleaning and paint, which I find hard to believe is true based on the unit being left empty and in good condition. So overall pretty disappointing and shady. Seemingly just them trying to get more money out of us. Really hoping they will resolve this.

We've had a wonderful experience living at Park Lake Apartments, and a huge reason why is the…read moreamazing maintenance team - especially Travis. Over the years we've lived here, Travis has helped us through multiple maintenance issues, including when our air conditioner unexpectedly froze in a heat wave and more recently when our bathroom sink developed a leak. What has always stood out is not just how quickly he responds, but how genuinely dedicated he is to taking care of the residents. When our sink started leaking, Travis was actually injured, but he still made the time to come by, turn off the water to prevent further damage, and make sure another maintenance technician was scheduled to assist him to complete the faucet repair just a day or two later. That level of commitment and follow-through is something you don't see every day. Every time Travis comes by, he's incredibly kind, respectful, and professional. He always takes the time to explain what he's doing and why, which we really appreciate. He's knowledgeable, personable, and even brings a great sense of humor, making what could be a stressful situation feel easy and reassuring. It's clear that Travis genuinely cares about both the apartments and the people who live here. He consistently goes above and beyond to make sure we feel taken care of, and we're very grateful for everything he does. Thank you, Travis, for making Park Lake Apartments feel even more like home!

The maintenance man, Travis, is terrific. He is very prompt and polite. He installed a new…read moremicrowave for us in just a few minutes! He really knows what he's doing. Elizabeth is always cordial and welcoming when we stop in to see her. She is able to answer all our questions and responds to our needs. We've lived here for over three years and like the staff very much. Barry & Sharon

I dropped off a delivery and these apartments look pretty nice and the guy that let me in was very…read morefriendly.

Horrible customer service here. No communication with their tenants and lack any follow up when you…read moreneed support. I'd figure out how to get the office staff in a better place and more aligned with what the community needs are. I've seen people harassed by other tenants consistently and no support from the flora staff. The only good thing about this complex is the maintenance staff. They know how to really support and understand timely needs.

I didn't end up renting from Jennifer although I may later in the future. I oversee 17 properties…read morein Oakland as an Area Manager and have worked with a lot of property managers in my career, and Jennifer is a gem! She is professional, sincere and efficient. I even tried to recruit her! I would easily recommend her and Kenwal Apartments !

We lived at this location for 4 years and recently moved after outgrowing. It's a great location…read morebeing close to Clayton and most of the units have been remodeled with new carpet, kitchen and bathroom updates. The manager, Jennifer who lives on the premises is awesome! Her communication skills were excellent and she was always quick to respond to any issues or concerns. Jennifer also made the safety and well-being of the tenants on the property a priority of hers. Having such an attentive manager made our experience with Kenwal a positive one.

Living at the Windsor was really stellar! Krystal, Gabriella, John, the maintenance crew…read more.. everyone really went above and beyond to make my one year of living there overwhelmingly pleasant. Every maintenance request I filed was taken care of very promptly, any technical/rent payment issues or questions that I had asked the staff were all answered swiftly, and all ammenities were very professionally maintained, organized and welcoming. If I had to live in an apartment complex but could choose the city I'd place the complex in, I without a doubt would choose the Windsor and its exceptional staff - I cannot recommend them enough!

Best Management and Maintenance that I have ever experienced! They are super responsive to requests…read moreand issues. The residents are all pretty chill and laidback as well. I never hear noise after 10pm. It's a great experience.

Resident for 2 months. The staff is absolutely fabulous. Director, sales manager, facilities…read morecoordinator, receptionist, a.k.a. director of first impressions, kitchen, staff, maids, all very caring and focused on getting things done. The residents are very nice and have made me feel welcome. The kitchen is improving since a complete makeover last month. Gated parking for those who need it. Just a feel good communal atmosphere. Also close to downtown and the weekly farmers market and concerts.

Honestly, this place is on another level. The staff is super genuine, always smiling, and you can…read moretell they actually enjoy what they do. The whole community feels warm, clean, and welcoming. Its not cold or clinical like some other places. My family and I feel completely confident having our loved one here, and that peace of mind is priceless!

Clean, nice quiet, safe apartments. I lived there for year and a half never had any problems with…read moreanything. All the neighbors are very nice and friendly. The apartment manager Mrs. Sharon. She's the best if you have any problems she's on it. I am a single mom I had the best experience living and these apartments.

From the owner: Modern designs, inviting interiors, and upscale amenities are the staples of Cowell Terrace…read moreApartments, a marquee destination for high-end living Concord, CA. Our townhomes for rent and their apartment counterparts boast a thoughtful collection of features and finishes that surpass your expectations and envelop you in a world of blissful indulgence. Contact us today!