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    Windsor

    2.6 (48 reviews)
    Closed 10:00 am - 8:00 pm
    Updated a few days ago

    Windsor Photos

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    Lina V.

    I've been to this store a couple times and I've had good experiences in the past, but this time it's unacceptable. I went into this store and tried on an outfit. When I was putting my arm through the hole, I felt a sharp pain go down my hand. I looked down, and a big needle was sticking out that had cut my hand! When I went to check out, I mentioned it to the cashier and showed her my cut, but she simply said "I'm sorry, the back of it must be on the floor somewhere". Honestly I was taken aback, and at the time I didn't want to make a big deal about it, but I know if it happened to someone else they might have even sued. This isn't about getting a discount, this is about carelessness and disregard for safety. I got cut on my hand but what if it happens again and someone gets poked in their face? Now I might have a scar because of this. These employees need to be attentive and caring about these things because it's dangerous especially since young girls shop here too.

    More sparkly dresses:  got into browsing mannequins~lol~I would need 2 run 10mi 2fit the (blue) Nowhere disciplined 4 that!
    Rebekah L.

    Friendly staff worked at this particular 'Windsor,' but I was literally just curious about the latest fashion aside from my usual 'Kate Spade,' which is more my style. I was just taking a looksie here. I got into browsing mannequins lately, especially from here, H&M, and Ann Taylor. The only issue was I didn't find that many sales here during Pre-Thanksgiving weekend. It was just eye opening to browse through different fashion styles which is why I've thoroughly enjoyed shopping at Ontario Mills Outlets!

    My new sweater dress
    Delilah L.

    Yes, I agree that the customer service in this particular Windsor is unsatisfactory. Windsor is my favorite store and when I took guests to Omills to shop, Windsor is my go to store. This Windsor is very big in party section, sales, and their regular/ daily/ casual selection. Their accessories section is pretty extensive as well, and the sales items are in a pretty good condition (compare to other Windsor that some of their sales items have holes or ripped). I still buy couple of items here. But, somehow, I always have problem with the customer service. First, they don't smile. Second, when you asked something, they short answered reply sounded like they were annoyed of you asking question. For example, today, I asked if the stain in this regular price $39.99 dress will come off. Instead of offering to find another one/ helping me to get the stain of, like any other store would, the girl replied "oh its just a deodorant's stain" Okaaay, and when I went to the cashier, I asked if the coupon book that I purchased for $5 will work for one item or two or how does it work. And the register girl with no smile and looked very upset of me asking, she replied "only one" and i asked her opinion if i should use it for one scarf for my babysitter's christmas gift, or should I use it on a sweater dress for myself, knowing the coupon only works for one item. And she just stood there, kind of giving vibes "just hurry up i dont care" and took the scarf from the hangers and ready to take the security tag off. I then just got the sweater dress for myself. It happened that her name printed in the receipt, Megan. And my new sweater dress just shuffled inside the bag. She doesnt even bother to fold it or make it a little nicer. If it happened at Fashion District or Chinatown, I wouldn't mind this type of service thou' I took my sis in law whose visiting from Iowa, couple months ago, obviously she came to Omills to shop, and when we visited Windsor, the staff said "you have to put your shopping bags in the cash register" whaaaaaaattt and I replied that I am not new in the shopping business and it is the first time someone told us to put our shopping bag in the cash register and i found it very insulting. I went to the manager and stated the incident and whatever, she could care less. She said, "its our store policy" really? Where? Youre checking ID or background check too for people to shop here? Is it listed in the front of the store? In the back of the receipt? Or where? Its dissapointing for a customer service to be sucks when you're selling a more expensive clothing. I put 3 stars solely for the quality of the clothes and for the selection.

    The dress
    Audree L.

    I absolutely love Windsor dresses especially when you need them last minute. I needed one last minute for pictures and I didn't find any store with as amazing dresses as these. I suggest to get clothes from here when you have a special occasion. It is really popular thought so you have to wait in a long line for awhile for cash register and the dressing rooms.

    4.18.21
    Lupita C.

    I came in to Windsor today and I was greeted by a lovely girl who was very welcoming to everyone, the reason I'm writing a bad review is because at the moment of paying after waiting in line for 20 mins they told me they had a new policy which was that they couldn't take big bills...I asked why if I was paying with $100 bill and I was spending $50 (Kayla)the cashier asked someone in charge and she told me they didn't have change, but clearly they did I saw people before me pay with cash!! I asked when they thought they would have cash she literllay said "I don't know maybe later later tonight" I offered to pay Apple Pay but no Apple Pay They lost a sale! I was upset because I love Windsor !!

    Alice Q.

    Windsor is another Fast Fashion hub that sells appealing items to the younger generation, but doesn't offer durability!! I bought a pair of sandals here and 2 years later, I don't even own them no more. They were seriously quantity over quality at this point.

    The blue dress I think it was about 60-80 dollars

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    5 months ago

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    Sarahi L.

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    7 days ago

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    2 months ago

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    3 months ago

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    1 year ago

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    8 months ago

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    4 years ago

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    8 years ago

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    3 years ago

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    5 years ago

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    6 years ago

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    2 years ago

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    3 years ago

    no way of contacting them. phone number goes to corporate and emails don't get answered

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    4 years ago

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    4 years ago

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    10 years ago

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    8 years ago

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    4 years ago

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    7 years ago

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    6 years ago

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    4 years ago

    The girls here always look annoyed and you can't even walk in 10 mins before 8 because they'll tell you it's closed. Lazy people here

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    9 years ago

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    7 years ago

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    7 years ago

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    Cassie P.

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    7 years ago

    I got my prom dress last year from Windsor. The selection is great and the workers are super helpful.

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    Cassie P.

    Thank you Megan for your review! Hope to see you again in stores soon.

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    10 years ago

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    8 years ago

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    7 years ago

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    9 years ago

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    8 years ago

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    8 years ago

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    7 years ago

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    8 years ago

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    10 years ago

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    Julie N.

    Thank -You for your feedback, its very much appreciated!

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    10 years ago

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    8 years ago

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    8 years ago

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    10 years ago

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    8 years ago

    The workers are rude and the front is over crowded with accessories making it hard to figure out where the line starts.

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    Page 1 of 2

    Ask the Community - Windsor

    Does Windsor have plus size dresses in store?because I'm a size 2x but sometimes I'm a 3x so I want to know what sizes are available in store so that I won't have to order it online?

    I believe they got rid of their plus size section on their website it's nowhere there i I deep searched the website and the biggest they go up to an extra large it's so sad as a company I feel like that's such a huge fail they make some beautiful… Read more

    Don’t See Your Question? Ask Away!

    Review Highlights - Windsor

    I needed one last minute for pictures and I didn't find any store with as amazing dresses as these.

    Mentioned in 2 reviews

    Read more highlights

    Q Outlet

    Q Outlet

    2.3(36 reviews)
    0.2 mi
    $

    Huge and massive now due to taking over Forever 21's previous spot! Looking around the store,…read morethere's lots of cute items that you want to try on.. but beware! The fitting room has strict rules and you must be aware of what you can't try on, and the max to try on is also 6 items. The staff didn't let me and my mom go in the same fitting room together because of policy, which was fine. She looked annoyed at us though when we both stepped out of each other's rooms to look at each other's fitting. Like geez.. we're trying these out to find a suitable fit for a family event and we're doing the best we can, lol. Anyways keep in mind that what you can't try on are also what you can't return due to final sale. Here's how the signs are worded: "ALL BODY SUITS, ACCESSORIES (HATS, COSMETICS, JEWELRY BELTS, LEGGINGS, PURSES, FOOTWEAR, LINGERIE) SALE & CLEARANCE ITEMS. NO EXCEPTIONS. ALL BASIC ITEMS. PARTY ITEMS." So sanitary-wise it's good, but at the same time make 100% sure you know it'll fit and look good on you! We actually had our checkout done by the manager and she didn't speak to us the whole time during our checkout process. No thank you or anything, and eventually after shopping and finding a different top elsewhere we had to exchange two items the same day we purchased them. After having lined up at the checkout counter, the staff thoroughly checks it before telling us we have to walk all the way to the back to meet the manager to do the exchange process. Manager was the same lady, and finally she spoke to us. Customer service definitely could be improved, especially since Q has a lot of rules to follow.

    025/2026/Jan Grand…read moreopening in this location at Ontario Mills! A lot of good sale ! Trendy clothing ,shoes and accessories for the latest women's fashion! Offers variety of sizes from small to plus sizes 3X!!! Love this store !!! So many fashionable items in affordable prices!!

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    Q Outlet
    Q Outlet
    Q Outlet

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    UGG

    UGG

    1.0(2 reviews)
    0.0 mi

    Policy dispute. I purchased a pair of UGGs online for my…read moredaughter as a gift that was one size too small. I called the UGG representative on the customer service phone number on my receipt and she stated I could exchange for a larger size, at the UGG store in Ontario, California. After driving for over an hour to get there, I waited for over 90 minutes only for them to tell me that they couldn't. The ladies said "No. I don't know why they told you that." It was a simple exchange that they refused to help me with. This was frustrating to say the least. I had my order number, receipt and the perfect shoes still in the box. Terrible customer service.

    Well ok manager- I'm sure there is someone above you. You're not the CEO or top supervisor. I'm…read moresure. However, It's not just wear and tear they look terrible after a year and I'm using it casually and I'm a teacher! I'm not walking in dirt and it has glue coming out. I also don't wear these in summer !! The reason you guys have such a short warranty and don't stand by your products is cause they're terrible. Everyone online talks about it. I will be letting people know how terrible your shoes and customer service is online. I'm very unhappy and you have no customer service. You also don't stand by your products. I have an old pair from 2003 and it's not perfect but not as ugly and deformed as this one. Do better you guys shoes are horrible and so is your customer service. And you're offering nothing to even make me want to purchase these horrible shoes again. Keep your repair program I'll just throw these in the garbage like my last pair!!!

    Zara - Order pickup

    Zara

    1.7(174 reviews)
    2.8 mi
    $$

    I had a great experience thanks to Reham in the kids section at Zara. She is always so friendly,…read morewelcoming, and has a beautiful smile. Every time I ask her for help, she is quick to assist and makes everything easier. It's also really nice to see an Arabic speaking employee there. For people who don't speak much English, she makes a big difference and helps a lot. Thank you, Reham, for your kindness and amazing service!

    This was my first time ever visiting a Zara location, and it left a great first impression. I…read moredidn't quite know what to expect, but I really enjoyed my experience and will definitely be back. The store at Victoria Gardens in Rancho Cucamonga is clean, well-organized, and easy to browse. I appreciated how spacious and comfortable the layout felt, especially around the fitting rooms, which made shopping feel relaxed rather than overwhelming. Customer service truly stood out. One sales associate (whose name I unfortunately forgot, but I believe it started with an S or possibly a Z) was very patient, kind, and attentive. She picked out several items for me, walked with me to the dressing room, and stayed nearby organizing and putting away clothing so she could be available when I came out to show her what I was trying on. I never felt rushed, and she really took her time to help me feel confident in my choices. I'd also like to recognize Celine, who offered a few helpful styling suggestions as well. Because of the excellent service from both associates, I ended up purchasing several outfits. Overall, this was a very positive experience, and I'll absolutely be returning. Great service, a welcoming atmosphere, and a memorable first visit.

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    Zara
    Zara
    Zara

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    Windsor - accessories - Updated July 2026

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