I had such a great experience at David's Bridal! Michelle helped me with my fitting and was incredibly helpful, patient, and made the whole experience so easy and comfortable. She helped me find the perfect dress, which I ended up purchasing, and even recommended some great shoes to go with it. I really appreciated her attention to detail and how she took the time to help me put everything together. Thank you so much, Michelle! I definitely recommend asking for her if you're shopping here. love my bridesmaid dress! read more

Outstanding staff, but horrible customer values. When buying a dress, I would expect my dress to be wrinkle free and ready to wear upon pick up. Shame on you David's for wanting to charge a huge fee for steaming. Your staff deserves more. $900 + for additional fees is extreme and delivering a wrinkle free dress should not be part of that cost. read more

David's Bridal - Look at those wrinkles - Bridal Near Me - Ontario, California

Ontario Mills location at 4410 Ontario Mills Parkway, Ontario, CA 91764, My appointment was on September 6, 2026, at 1:30 p.m. I had hoped that my first wedding-dress shopping experience would be exciting and memorable. Instead, it was completely ruined by the dismissive, unhelpful, and unprofessional behavior of the employees who were supposed to assist me. My stylist, Adrianna, was rude and showed very little interest in helping me find a dress that matched what I requested. I specifically asked to try on long-sleeved wedding dresses, yet she repeatedly failed to bring me the styles I asked for. I did not feel listened to, supported, or properly assisted at any point during the appointment. I was also never informed that there was a maximum of six dresses I could try on. Had that policy been clearly communicated beforehand, I would have chosen those six dresses much more carefully. Instead, my limited selections were used on dresses that did not reflect what I had requested. Learning about the limit only afterward made the experience even more frustrating and left me feeling as though my appointment had been poorly managed. Throughout the appointment, several employees were gathered at the front of the store talking among themselves instead of offering assistance or checking on my experience. Although I did not speak directly with a manager, no manager approached me or made any effort to ensure I was being properly helped. The employees' demeanor and interactions made me feel judged and uncomfortable, and I left with the upsetting impression that I may have been discussed negatively. Whether or not that was their intention, no customer--especially a bride attending her first wedding-dress appointment--should be made to feel unwelcome, embarrassed, or like an inconvenience. I came to David's Bridal expecting knowledgeable assistance, respectful service, and an enjoyable experience during an important moment in my life. Instead, I left feeling ignored, disrespected, and deeply disappointed. This was not simply a matter of failing to find the right dress; it was the way I was treated throughout the appointment that made the experience so upsetting. After I decided that the first dress that fit me was not the right dress for me, I noticed an immediate change in the employees' attitudes and level of assistance. From that point forward, I felt as though no one wanted to continue helping me or make any genuine effort to find a dress that matched what I was looking for. I was made to feel as though declining that dress was an inconvenience, rather than a normal part of the wedding-dress shopping process. read more

1 Star Dear David's Bridal Customer Relations, I am writing to file a formal complaint regarding my recent experience with David's Bridal concerning the sizing of my dress and what I believe were excessive alteration charges. Between the dress and alterations, I paid more than $500. My concern is not simply that alterations were necessary, but whether I was properly sized and advised when purchasing the dress. As a customer relying on David's Bridal staff for professional sizing assistance, I expected to be placed in a size that would minimize unnecessary alterations whenever reasonably possible. Instead, the dress required significant alterations, substantially increasing my final cost. After my experience, I researched other customers' experiences and found numerous discussions and reviews on Reddit describing similar concerns regarding David's Bridal alteration costs. I understand that online reviews represent individual experiences; however, seeing multiple customers report concerns about unexpectedly high alteration charges made me even more concerned about my own transaction and whether the pricing and potential alteration costs were sufficiently transparent from the beginning. When a customer is purchasing a dress at an already significant price, they should be clearly informed if the recommended size is likely to require substantial alterations and what those alterations are expected to cost before agreeing to the work. I am requesting that David's Bridal formally review: * The measurements taken at the time of my purchase * The dress size that was recommended and sold to me * Whether a more appropriate size was available * Each alteration performed and whether it was necessary * An itemized breakdown of every alteration charge * What alteration pricing was disclosed to me before I authorized the work Considering that I ultimately paid more than $500, I am requesting an adjustment or refund of the alteration charges that were excessive or could have been avoided had a more appropriate dress size been recommended. I would like this complaint escalated to a manager or Customer Relations representative with the authority to review the transaction and provide a resolution. Please provide me with a written response explaining the findings of your review and what David's Bridal is prepared to do to resolve this matter. Thank you, Sylvia S. read more

Not only did I buy my beautiful wedding dress here but so did my sister. Alan helped me and was so patient with me! I didn't buy same day because I'm the type that needs to see options before doing the actual purchase. The dress I chose happens to be the VERY FIRST dress I put on and Alan chose it! I would recommend my family and friends to visit David's bridal and to request Alan as their stylist. He did an amazing job and the price was amazing! I am glad I waited because the dress was $1000 off when I went back for it. Pricing is great overall. I GOT MY DREAM DRESS‍ thank you so much! read more

I had the best experience this weekend and that's all due to Tasha's sweet demeanor and incredible support. Tasha went above and beyond during my session, offered great alternatives, and made the whole experience so so wonderful. Thank you again Tasha for making the day so easy and for making me feel special! read more

Prom season is upon us. We were looking around at dresses and had no luck anywhere. We walked in around 7pm. They closed at 8pm. We went to work. They let us take 3 dresses at a time to try on. We were helped by the lovely Michelle. She was amazing! She helped us find the perfect dress in a timely manner and gave us tips on accessories. Definitely feel that it is worth the price of the dress here. It was about 180 for a dress but it fit right off the rack. read more

Just wanted to update with a photo of my beautiful dress Thank you again to Allan for being the best & never pressuring me into a dress that would not have represented me. read more

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Always have a good experience whenever i'm here. Was here a couple of months ago for my bridesmaids to get their dresses for our wedding and it was so quick and fun. Was here yesterday for my mother in law to pick her dress, and Shelby helped us out. She was able to pick out dresses in the style and color we wanted, had a pleasant experience overall! read more

We went to David's Bridal for a prom dress. It came down to two dresses and she couldn't decide. Lindsey helped us and I would recommend her if you go in. She was so helpful. She did not pressure or push us to hurry up and decide. She had great patience helping us and made us feel welcomed. She created an open space for us to ask for ideas and suggestions. She was friendly and communicative. Treatment by employees is what makes people loyal to a business. If the goal of David's Bridals is to make customers feel welcomed and heard, Lindsey succeeded in those goals. She finally decided!! read more

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I had my appointment on 3/14/2026, and my Stylist was Lisa Samaniego, and it was a wonderful experience from start to finish, I would like to personally thank my wonderful stylist, Lisa, for making it a very comfortable and beautiful experience for me. She was very attentive, caring and respectful. She made it about me, and asked all the right questions to help me find the one and say yes to the dress. If I could I would rate my experience and my stylist a 10/10. Would definitely recommend this place to anyone not just looking for wedding dress, but they also have many options to choose from, as far as Bridesmaid dresses, for prom or any occasion. Also I would recommend Lisa Samaniego to anyone. read more

I tried on dresses here for the first time. I arrived about 10 minutes early for my 12:00pm appointment. I was greeted by the staff who shared my consultant was finishing up another appointment and I could start browsing. I was advised to take pictures of all dresses I liked as those would be available for try on. After about 15 minutes of browsing, my consultant Morgan greeted me. Morgan was phenomenal, she was quick to grab the dresses I tried on and quick to recommend other dresses that I thought weren't my style. Morgan was super helpful and listened to any feedback I provided and even had me try on styles outside of my comfort zone to gauge my preferences. When I did select a dress I fell in love with, she provided support with putting on a veil, and even trying on cap sleeves. The dress I picked was a great value for the type of dress. Most of the dresses I saw on the floor were in the $500-1500 range which was within my budget. read more

David's Bridal - Bridal Near Me - Ontario, California

Lisa was amazing! We went in the day before and had a very unhelpful stylist, named Andrea which left me feeling discouraged in finding the right dress in my price range. Reluctantly I booked another appointment for the next day and we got Lisa. She completely changed my whole experience! She was so helpful in finding what I liked and kept it in my budget. I ended up leaving with a dress I love along with a veil, shape wear, and garment bag and left feeling good about the whole experience. Thank god for Lisa and her expertise. I highly recommend her. read more

I came to try on bridesmaids dresses for a wedding. We arrived early for our appointment and looked for dresses we liked. When our appointment began, we were given someone who was also assisting a bride with dresses. So she was running back and forth between the groups which was crazy. I've tried on dresses at many locations and this was the first time I experienced anything like this. The fitting area was in the open so people can watch you make adjustments and stuff, a lack of privacy. Every time I came out, a man would stare at me while I was adjusting my boobs because there are mirrors everywhere so he didn't even have to turn his head. Uncomfortable. This location also didn't have a lot of dresses in our size which were average sizes. Maybe it's a popular location, I am not sure, but I rather go to my local store. read more

Walked out feeling completely ignored! Went to look for a dress for our daughter's wedding. I was shown where the dresses were and that's it. No help whatsoever! No one checked to see if I needed help or if I had any questions. What's worse is the store was basically empty!! Won't go back or refer anyone to this store!!!! The employees were more interested in chit chat with each other than actual customer service!!! read more

This review is for BELLA! She was amazinggggg and super sweet. She was knowledgeable and definitely wasn't trying to just get us to buy a dress and go (as I've experienced in previous times). She listened to what I wanted and felt comfortable in and found silhouette options I didn't know I'd like so much! I appreciate her sweet and professional demeanor. Thank you Bella for making my experience so pleasant! :) read more

I had a great experience in search of my wedding dress. Everyone was so friendly and helpful! I was able to find my wedding dress that I absolutely fell in love with! It is so detailed and looks more expensive than it actually is! All the dresses are affordable for brides like me looking for a great deal. read more

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My wife got her dress here they do not communicate at all , dress was not ready on time and from the day she ordered the dress. It was known that it needed some altering so they said it would be ready on a specific date and it in fact was not ready and then we called a couple days after and they said "it's not our job to call you for alterations " ...okay got it so we are just supposed to know when it's ready . Unprofessional and do not recommend this place ! Please look elsewhere if you want your dress on time for your special day! read more

Not very clean. Ugly old looking dresses. Not much options and service was bad. Reps are walking around but can't help anyone. read more

I haven't been into a David's Bridal location in over a decade. We stopped by, no appointment, to look for prom dresses for my daughter. She's a junior in highschool so not the big, official prom yet. We were greeted by a store representative at the front of the store. It felt good to be acknowledged. They had a pretty decent selection with many of their items on sale. My daughter and I found a dress or two she liked but some of the dresses being made for minors these days are too revealing. My daughter did find a dress in the sale section that we thought was on sale but when we went to check out it was actually priced as marked. Still it was an okay value but ultimately we decided to ship elsewhere for her dress. read more

Overall the experience from beginning to end had a lot of hiccups. From them ignoring the women I brought with me and their recommendations. To bringing me dresses that was well over my budget. Knowing budget, and not disclosing that I'd pay half my dress price to have it altered. Having me wait for 3+ hours for my final pick up that they said was ready but didn't even start steaming it til I showed up to pick it up. Then couldn't even figure out how to do the bustling so I had to leave just having a plan to "wing it" come my wedding night with a 3 foot train of dress behind me They were also very rude to my bridal party and my mom during their dress looking experience. I'd recommend going to riverside if you're considering David's bridal. read more

Service was amazing . Leo was fantastic. He was so helpful and knowledgeable. Can't thank him enough!! read more

David's Bridal - Awesome spot! - Bridal Near Me - Ontario, California

The staff is so amazing here! I went in without an appointment and they were able to get me an appointment an hour later that day. When my appointment came I told them how I was getting married in two days and I just received my other wedding dress that I ordered months prior (from a different place) earlier that morning and it was about three sized too big and I how I even ordered a size down and it was still quite huge. The lady was super understanding and helped me with my last minute dress shopping. I got to have the full experience dress shopping with my mom, which I hadn't had yet since I ordered the other one online. I tried on quite a few dresses and the woman who helped me found me the perfect dress in my price range and I was able to walk out with it the same day since I was only trying on dresses that would fit and I wouldn't have to get altered. I'm plus sized, so I didn't think I would be able to find a dress, but they had so many beautiful options. It was an amazing experience and I didn't even realize the place was closed and they (there were two workers helping me), made sure I got my dress. My wedding was wonderful and I'll never forget the experience I had here. It was truly a blessing! I got a dress, a beautiful veil, and a belt for the dress that was so beautiful! I could not recommend this place more! If you're looking for a place to get your wedding dress, this place is amazing and everyone was so kind! read more

This review was written in regards to this location's return policy. I had to return a wedding dress, (under 500 dollars.) I had not worn it, tags were still on.less than 30 days etc. I checked their return policy written on the receipt and online return policy too. So I did my research. But they refused me the return. When I asked why, the sales person said they could not take it back because I am returning it after my wedding date. It's funny because that was not a return restriction written ANYWHERE. It sounded made up. I get how a return would be frowned upon for a retail company.But they should still honor the company's return policy and not try to modify it. I was very upset, So I called the Davids bridal in Riverside and they said that my dress could be returned and the manager I spoke with has never heard of the return policy Ontarios location gave me. read more

I had a wonderful experience at DB Ontario. Ana the seamstress did a wonderful job of altering my bridal gown. Thank you so much! De'Ara was the first stylist to spend time figuring out my perfect fit. I came in knowing which dress I wanted to try on, and she gave me more options based on my style. She really spent the time and energy with my small group; she made us feel warmly welcomed and made the experience a fun and special one. We must have picked out 15 dresses; I was grateful we went during a less busy time slot. I would recommend inquiring about which days/time slots would allow you and your party to browse and take your time. Thank you De'Ara! read more

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I have been praying for a week that my moms outfit for a wedding was going to come in the Mail. But I got no confirmation from Shein so I Cancelled. Looked on line to see about elegant wear. So my mom and I drove over there and Shelby Cribbs help us out. She was so helpful and patient. We found two out fits and they fit nicely. I highly recommend this place and be sure to ask for Shelby! read more

What a wonderful experience I had at this store on three separate occasions this month. Each encounter with several employees at this location left me feeling happy and satisfied. My first experience was with Mari, I went in late towards closing time however Mari was kind enough to help me sort through dresses to try on. And was very helpful throughout the entire process. Friendly and helpful in suggestions and ordering. My second experience was Nischa who was also very pleasant she was kind and helpful. My third experience was as I was feeling very overwhelmed and Alicia noticed and immediately asked if I needed assistance, she was very polite, helpful and patient. There are a great variety of formal dresses, shoes and accessories to choose from. I left with my dress I was happy and felt cared for in all aspects of my experience here. I will continue to do business here and recommend David's Bridal Ontario to all family and friends. read more

I worked with Melissa F. as my consultant. She listened to my feedback and found the perfect dress for me within budget. She answered all of my questions and was very sweet to my mom and I. Dressing was a breeze with her tips in the dressing room, and she found me the most beautiful veil. I'm beyond excited to wear it. I had to wait a couple of weeks to receive my dress, as my size wasn't in stock, but it came earlier than anticipated. I worked with Martha for pick-up and try on. The dress fit like a glove! I also found the cutest, most comfortable shoes for my big day, in a large size (11), which is hard to do! Thanks, David's Bridal, for helping me check a big thing off my list! I can't wait to marry my sweetheart. read more

My experience at David's Bridal was wonderful thanks to Jocelyn G. The dresses she selected helped me figure out the style and type of dress I want. She kept everything within budget. I appreciated her assistance with all my concerns and her positive feedback. Thank you Jocelyn! read more

The team saved my life!! I did not have a dress for the wedding I'm in and they did such a great job in helping me. Thank you Lisa, Eliza and Claudia. You girls are the best!! read more

Yaharra Molina helped me with my dresses. She was professional, kind, patient, and answered all questions I had and even gave recommendations. I found "The One" this appointment and it was overall a great experience. I did feel a little bit anxious when the manager came around. I understand my allotted time for my appointment was 90minutes but she conveniently was hovering around that time and I felt as though maybe she was going to say something about going over time. She never said anything though so that was nice. Not sure how it would have played out had I not bought a dress though. Coming into my appointment I was so nervous with reading negative reviews about customer support but I was thankful to have Yaharra by my side. She was so nice! read more

David's Bridal - At the beginning of my appointment waiting, I was so excited but also very nervous. Seen in the mirror is my family. - Bridal Near Me - Ontario, California

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The customer service was great unfortunately my dress arrived defective. There is no clasp for the hook on top of the zipper. So I'm hoping the zipper stays up for the wedding. read more

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Found a perfect dress! All thanks to the best, Gianna! She was so sweet and helpful and made the process very easy for me.

The selection was awesome, found the perfect prom dress, lots of sizes and colors. The hook on back was broken they fixed on the spot. read more

I came in as a walk in around exactly 2pm, they told me they could help try on dresses at around 3. I saw there was hardly anyone there and a lot of workers doing nothing but we still waited. They were still late in helping us. The woman who helped me reeked of cigarettes which was annoying since she was helping me put on the dress so it's all I smelt. She also didn't give me dresses I asked for. I asked for a-line that was either satin or lace. She gave me a lot with rhinestones, sparkles, two-color tones, etc. I told her over and over like I'm not even going to try it on. She kept insisting on getting more dresses that were basically the same versions of the other ones. She was honestly rude as she didn't listen to what I wanted. The dresses were extremely outdated and extremely expensive for the quality. They hardly had any sale dresses that were even nice. Most of the dresses reminded me of 2016 prom dresses just in white. Charging over $1200 for low-quality material was absurd. We came here for cheaper options but were extremely disappointed. She should of just told me they didn't have what I wanted instead of wasting ours of mine and my family's time read more

I went with the bride to be about two months ago looking for a dress and had a wonderful experience and she found her dress. This review is for the alterations. We went for her first alterations and the dress needed hemming, the straps to be taken in, add bustle to her dress and, it needed the thread loop for the hook for the back of the dress. We were told to come back which was about two weeks ago. We went in, she put on her dress and the hemming was not done right still too long, the bustle was uneven on one side, no thread loop for the hook and the straps of her dress were sown back on twisted. Spoke to seamstress & the girl that was there that night and said every thing would be fixed and come back the following week, the bride asked them "don't you want to write everything down" and we were assured that they got it and it would be fixed and to come in the following week. We go in last week Friday, she tries on the dress the hemming is fixed, the bustle was even but still no loop for the hook and the straps were still twisted. The bride lives in LA and I live in the area that's why we ended up at this David's Bridal and the dress is suppose to go home with me that night. They said they would fix it and we had to wait. She broke down crying because it was something that should have been fixed. This is unnecessary stress to give to a Bride one week before her wedding. I was going to come back another day to pick it up but was informed that when I pick up her dress and I sign the paper then they aren't responsible if there was something else wrong with the dress. So, that forced the bride & I to wait for them to fix the dress since she couldn't come back another day. Truly, it's unnecessary stress to give a bride read more

Our stylist, Kye has been so helpful and so kind for the bridal party I am a part of, has offered many bridesmaid selections and helped our bride pick a bridesmaid dress that was so cute, many beautiful dresses at this location read more

Don't have your bridal dresses shipped here & don't believe what some of the staff members tell you. The positive first. The dresses here are affordable and beautiful and the dress stylists at the Ontario location were all very helpful and kind which is why they get 3 stars. However, some major issues. The first thing that happened was I felt very pressured to purchase the first wedding dress I tried on. My dress stylist was very kind and compassionate but another staff member (I assume the manager?) was watching from the corner and making comments. I told her my wedding was in mid-September (4 months away when I went in at that time) & I was trying on dresses I knew were available to ship within 1 week because it said so online. The woman watching pressured me to purchase the dress immediately saying it would take 6-8+ weeks for the dress to arrive and another 6-8+ weeks for alterations. That made no sense when online it said it would arrive in 2 weeks & my personal tailor said he could get my hem done in 2-3 weeks. I told them I'd like to wait to get my mom and sisters at the store to get their opinions on each dress. The woman shook her head and goes "No, no, you should just FaceTime them. There's no time for that. You need to buy a dress like today!" Feeling pressured, I purchased the stupid wedding dress. I bought it online though because I honestly didn't entirely trust this woman and had bad vibes from her. Sure enough, my dress came within 1.5 weeks. I definitely don't have those "Omg I love it!" Dress vibes but it's a decent dress & my tailor can alter it in 3 weeks for half the price, plus make custom changes to make it look nicer for me. The 2nd issue is that the girls at the store told me they had "champagne" dresses for my bridesmaids. I'm also having men on my side so I felt champagne (gold/beige) would suit all of them nicely. They told us they called it "sand" and swore it was beige and champagne. My girls ordered it and it's absolutely pink. Like a rose gold color (pink/beige) which doesn't suit my darker skinned bridesmaids or the men on my side. Apparently you can't return it after 7 days though, only exchange. Unless they can magically pull out a real champagne color, what are we supposed to exchange it for? It sucks because the men already have their actual champagne colored suits ordered, my decorations are champagne colored and the flowers are ordered to complement gold/beige. Anyway my recommendations are: 1. go with your entire family first, not by yourself. 2. Ship to your home 3. Find your own seamstress 4. Go somewhere else for champagne colored dresses read more

David's Bridal - "Champagne" bridesmaid dress that is actually rose gold - Bridal Near Me - Ontario, California

I had gone to 2 other places before finding my dress here. Everyone there were so nice and accommodating when I went to try on my dress multiple times. But at the end I trusted there alterations department because my dress was perfect. Thank you for making my day so special!!! read more

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The beginning of my experience as a bride looking for my dress was incredible, Damaris was so helpful she heard and understood my perfect wedding dress ideas. However issues arose when it came to picking up my dress. I received a phone call to try on my dress but it wasn't ready for when I arrived. I was told it would take one hour. I went to a nearby coffee shop to wait and returned a couple of hours later. I took a seat and no one helped me for twenty minutes. When someone came by to check on me I was told it still wasn't ready. I waited thirty more minutes and when I tried my dress on it was trimmed too short. After that I decided to just take my dress home as I had already spent close to 3 hours there. As I was inspecting my dress to take it home there was a button missing and it took another long time to fix. When I was ready to leave one employee didn't want to give me a bag I had already paid for even when I showed them I paid for it on my receipt. It was only until the person at the front desk that helped me get the bag. Honestly the experience was stressful and I would not recommend buying a dress from here. read more