There are times and situations when trusted service really matters. Your screen door window being broken in an attempted home robbery during a pandemic... that is one of them. I found Sam on Yelp and he was able to respond within hours. But it was even better than that. When Sam realized, just as he was doing the install, that that they sent him non-tempered glass (a detail I would NEVER have realized) he immediately notified me, temporarily installed the glass he had and returned promptly to install the proper replacement. The job was completed beautifully and throughout, he and his team were professional and kind. We highly and profoundly recommend Windows and Glass. read more

I wish I had a great experience with Windows and Glass. They seem to be a company to complete really great projects, but unfortunately they did not show up or answer to complete the one they scheduled with me. I really hate to write terrible reviews, but this review is important for anyone with time constraints and is seeking someone to cut glass tile. I have been messaging back and forth with this company for help cutting a glass tile for a backsplash project. The messaging was because their voice mailbox was always full, and it's impossible to find people who will cut glass tile. Nonetheless I carved out time in my work schedule to be home on a weekday since they informed me that they charge more hourly on the weekends. After finally scheduling a weekday appointment at 12pm to have them complete the glass tile project, 30 mins went by my appointment time and there was no call or text. I gave them a call at 12:30pm. After picking up, they informed me that they were currently completing a project and would give me a call back in 5 minutes. They never called me back. After a half hour I gave them a call back, and my call was immediately forwarded to a voice message box that was full. I called two more times and same thing happened. I understand that events may pop up, however the lack of responses and communication were unprofessional and the actions from this business make it very apparent that they do not respect their customer's time. read more

Great value. The technicians were professional and did a good job. They work with HOA too in hour behalf. Was pleasantly surprised that the windows were delivered within two weeks when other installers quote a time of four weeks usually read more

This is just a quick shoutout. I thought the glass was cracked on my patio door, so I reached out through Yelp and these guys offered to come out and take a look. Turns out the glass itself wasn't cracked, but rather the tinting. I decided to hold off on repairs. No charge, no hassle, just a quick and honest assessment. Thanks guys. read more

I found this company on the thumbtack app. The response was super fast and the service was great. Ricardo was really friendly and easy to talk too. He was quick to measure and once the glass was delivered our window was replaced in no time. I really wish I would have taken pictures read more

One star because the gaps are back between the glass and the trim. Not quality work and no reach out after the Yelp review. Make sure you get a receipt and don't pay until The job is completed. I am now installing the locks , caulking the gaps, and did I mention they led the working space a mess? read more

Similar negative experience as the other reviewers on here. After some online discussion, I scheduled an in-home appointment with Sam based on his provided availability. After that, he simply ghosted me without any further communication despite myself reaching out multiple times for a confirmation. Truly unprofessional. Looks like a repeat offense for this business. Imagine if you hired them to do a job and they ghosted you afterwards. YMMV so take this business with a grain of salt. read more

I had a scheduled appointment for today, 11/21/20. This person did not show up, no call, and voicemail is full... and can't accept messages. This is super unprofessional, because it wasted my day. Maybe they're good, maybe they're not. How would I know, impossible to know. I feeling pretty frustrated, because I came all the way here to my office for a confirmed/ scheduled appointment... But they literally didn't show up. read more

I had a double paned window in my rental property that had a broken seal and condensation built up between the panes. I found Windows and Glass on Yelp! and spoke to Sam. I explained to him my situation and texted him some measurements and pictures. Minutes later, he gave me an estimate over the phone and told me he could have it fixed by the end of the week. I brought my window down to their facility in an industrial neighborhood in Santa Clara about a half mile from Levi's Stadium. My window came back as promised, perfectly fixed and at a reasonable price. Without equivocation, I give Windows and Glass my highest recommendation for anyone in search of window and glass repair that is high quality yet affordable. read more

Windows and Glass - window with broken seal - Windows Installation Near Me - Santa Clara, California

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This business owner scheduled to take a look at a job for a custom screen door. On Thursday, 5/14, he said he'd come by at 9am on Saturday. Checked in with him on Saturday morning, at 9:30am, where he said "I'm running late on another job, I can come by later." No response from him until Sunday night, apologizing and suggesting I go to the screen shop. Shouldn't have wasted my time with this guy. read more

Had to text him (Sam) twice every time to get a response. Then had a 9am appointment for him to come out and measure for a new window. He never showed. Inconsiderate and rude. Very unprofessional. I don't live at the house being worked on so it was an hour trip for me to get there. Didn't respond to texts asking if he was coming. Don't know how they stay in business. read more

Sam is terrible to work with. He will take your money and never show up. Super unprofessional. I have been behind him for 3 months for a simple job. He took an advance and doesn't even pick up the phone. DO NOT give him any advance! read more

Responds to Sam's comment First of all I PAID for the balancer and the service! You are coming back to fix the stuff you broke and didn't do right from the original service which SHOULD be at no additional cost to me. About the delay - Yes you did tell me there's shortage at your last trip after ordering the new balancers but it doesn't explain why it took me 2 months to even reach you and get you guys come back out to look at the issues. read more

I called Windows and Glass to get a quotation for rescreening several screens that had been snagged and damaged by my pet or my yard man. Sallem, the owner, returned my call and offered to come to my home to look at the screens. He came the next day and determined that the frames were in good shape and that he could do a rescreen within 24 hours and return them back to me by Sunday. That's what he did! The screens looked great, and he was even willing to rehang them for us. Sallem was very professional and kept to his commitment of turning around the project quickly. I would recommend him to anyone who needs their screens repaired. read more

We broke the master window glass and reach to windows and glass. They gave reasonable quote and did a good job on finishing the job within a week. Highly recommended. read more

Windows and Glass - Windows Installation Near Me - Santa Clara, California

Back in May, I was installing a mirror to my dresser and the weight was too heavy. I dropped it and it cracked. This was a bedroom set a purchased from an estate sale and was devastated. I looked up on Yelp and found Windows and Glass. I spoke to the gentleman that owns the business and he was happy to help he picked up the damaged mirror up and two weeks later he delivered it. I was so pleased and it actually looks better than the original now. They are honest and reliable! read more

Windows and Glass - Windows Installation Near Me - Santa Clara, California

Sam was more than eager to give us an estimate but when it came to installation it has been a nightmare. First appointment he never showed up until I called him and he said he was too busy and he would come the next morning but once again he didn't show until 5 pm. He installed one window, then was installing the slider and it was the wrong color even though he knew we wanted black and it was the wrong screen material, then he tried removing the larger window and apparently he didn't measure it correct, he cracked the window and promised to order a new screen slider and the window. He said it would take two weeks. Well, after 4 weeks he promised and promised it would arrive but it never did. He the. promised to reimburse us for the window and the screen but now he won't reply. I have all of his texts. Now, we are going to contest the charge. Our realtor is also ceasing recommending him for any jobs as well as other agents. This experience has been a nightmare don't use this company. read more

Don't make decision before you talk to Windows and Glass. Great people. Great services. Very knowledgeable.

We had Windows and Glass build a sunroom screen setup. Most other companies did not want to tackle this project, but W&G had the skills to get it done. They custom built the entire solution onsite including adding a door. They mounted pet proof screens as well. Very happy with the end result. read more

Windows and Glass - Screenroom - Windows Installation Near Me - Santa Clara, California

We needed to replace the our patio screen door since the kids made a hole in it. We reached out to Sam and he provided a reasonable quote and came over the next day. He took our screen door to have it replaced and came back a few hours later. It was so easy and painless! We highly recommend hiring Sam for his services! read more

This company reached out to me when I requested a project for a screen replacement. I called and spoke to someone. They said they'd come by later that evening to give an estimate and would text before coming over. They never did text so I texted them. They responded and said sorry we'll come tomorrow. Next day came and they never showed or responded. Not a very good reliable company in my book. read more

Responded very fast to initial inquiry, came the next day and was able to replace it good as knew! Great to work with, followed safety protocol and were friendly. Communicated well about costs, procedure etc and even answered questions about general quotes for other things in the future such as screens, dual pane windows etc. Highly recommend and will use again! read more

Sam did a great job installing my new shower door. During this Covid 19 pandemic it took a little bit longer to get the glass from the manufacturer. Expect a delay but Sam will deliver as he is a man of his word . He also replaced two screen doors . read more

We recently had a break in, and we needed our commercial building fixed quick. Fallen helped us out, and responded promptly. It was almost Christmas, and we wanted it done before the holidays, so we asked if he could get it done before then. Although it was only a couple of days away, he told us he was able to do it by then. We got an estimate the night we called, he came in the next day for measurements, got the template done in 2 days or so, then came to put the glass in on the 24th. Since our glass was arched and not all that even, Fallen had to go back to get it reshaped a couple of time. This delayed the process, but to fulfill his promise, he came on Christmas Day to get it done. He spent about 4 hours of his Christmas here helping us get our windows fixed. We're so thankful, and he did such a good job! Definitely 5 stars. read more

This upcoming business is on its way! Great customer service and painless communication. Sallem was professional, friendly, and has quality work. Amazing job guys! read more

Sam is a very irresponsible and careless person. I made an appointment with him to meet him at his shop and confirmed the appointment. I drove 15 miles and set away other works despite I was extremely busy but his shop was closed and he didn't show up. I called him, he relaxedly telling me that he is busy and normally not meeting customers at his shop, then why you made an appointment with me in the first place and why you didn't call me ahead of time to inform me you won't be there. No excuses are accepted other than he is irresponsible and careless to his customers. Stay away from him. read more

I called Sam for a glass repair and he came to my house to take the measurements of my window right away in order to start the repair. He was fast, respectful, and did a wonderful job. Even after he was done repairing my window he checked in with me to see if there were any questions or concerns I had about the work which I did, and he came back to my home to recheck everything and assure me that everything was working efficiently. Highly recommend Sam and his company. Thanks! read more

My son through a baseball through our kitchen window. I immediately went to yelp and sent out a mass email for quotes on this repair along with an image. Within minutes Sam responded with excellent customer service, starting from with the prompt response to the timeline to repairs, less than 24 hours. Not to mention their bid was by far the lowest rate out of other business that responded. I would not hesitate to use Sam, again if I ever need another window repair. I highly recommend this company, you won't be disappointed with their professionalism. read more

I used Windows and Glass to replace every window in my home. I had VERY outdated windows and Sallem made my house look brand new! He was very proactive throughout the entire process from coming in and getting measurements to giving me a quote and through the entire process. Sallem is very professional and got the job done in a timely manner! I would definitely use him again and I would recommend him and the company to anyone! read more

This is by far the worst experience I've ever had with a company. Sam the owner is extremely deceitful, unethical, and the biggest unscrupulous liar I've ever met in my life. He is an amazing talker and salesman but a con man who is not qualified to be in business in my opinion. STAY AWAY. I hired this man in March of 2023 to replace the glass in my front window. It's 09/22/23, and he still hasn't corrected his horrible work and damage. I fired him today, I had enough with the abuse and lack of professionalism and endless lies, empty promises and unprofessional work. More than half a year of his excuses! to change glass in a single front window at one home. The man is not qualified. He kept missing install appointments, excuse after excuse. Worse he does not know what he is doing. My window is a big triangle glass at the top, bottom is a large middle portion with glass on the 2 doors that open. First appointment the measurement of the large window at the bottom was wrong, needs to re-oder. Next appointment he breaks glass while installing, and does not bring the top triangle. Mind you he would ghost me not answer me for weeks, or constantly miss appointments and I had to chase after him every single time to see if the glass had arrived. Something by the way which took 1 week, but he kept me waiting so long. He never once called, I had to chase after him every single instance and he'd say oh yeah, your glass is here. 3rd appointment he orders glass that is way too for the top window. I also tell him the bottom window sinked and the seal is not attached, gaps. He blames the measurement on his employee, but he measured it. 4th issue with size again, I had told him I also needed screens replaced. The man does not order them, he makes them out in the yard. He riddles my entire yard with sharp dangerous metal corners of metal frames. The end result is a horrible looking glued together screen that looked absolutely awful. When i gently pushed the mesh in the screen, it became loose. Another instance he took out top window and his worker shatters it on the back of a their truck but the glass flies all over my yard and the street. I had no clue until I went out and saw the mess. I had to spend an entire day on hands and knees collecting these dangerous shards both from metal screens and the glass. Then he orders window glass with wrong grids again, then orders the glass that is too big. The old window was perfect size, normal frame. Then he tells me a glass had arrived but his worker broke it at the shop. Then he got sick, then one thing, then another and another and excuse after excuse. Then he orders a glass that is waaaay too large not even close. He has damaged my window frame, would scrape the old seal after each mistake and leave all that garbage in my yard. This man can't measure a window or install glass to save his life. I could go on and on. He also bragged how easy it was to break into people's homes, the levers in most windows is easy to open according to him, and that he could come in through the windows if I wasn't yet home for one appt. Just a random but shady comment. The last time he had gotten the glass wrong again I told him enough was enough, and he apologized and agreed his work was horrible. He agreed to fix it and finally installing it, make everything right, would not charge me for the second payment, basically 50% off. Mind you he kept us with a window that has gaps and air comes in, you can see the border of the glass. If it rains water will come inside immediately. He still hasn't fixed the large bottom window whose seal is not even attached and which sunk. The top window is atrocious with grids that don't line up to windows. Then today he says he's on his way at 9am, every single time i've had to move things and wait for him, he's always late. Today at 12pm however I had enough, he was 3 hours late and probably never coming. I called him and asked for refund. He agreed but then ghosted me after I asked him when he'd refund me the first payment. read more

Sallem replaced a broken window at our church in the downtown San Jose area. He completed the work in a very professional manner. We felt like he was putting us first. read more

I hoped to have a great experience as some of the reviews, but I did not. I spoke to Sam who seemed eager to schedule, but he did not show for our appointment. He had my phone and email information, but even after I texted a reminder the night before, he simply did not communicate at all. So rude and unprofessional, and I was very disappointed. read more

We had an attempted break in at our condo, in which a window was smashed. Called Windows and Glass, got an immediate response, fixed an appointment time for that very day. When W&G were slightly delayed, they called to let me know - which was greatly appreciated. Saleem and one of his guys arrived at the revised time, and fixed the window in about 45 minutes. Cleaned up the mess very well. Excellent service. I'd post a much better review except for one issue - partly my own fault too - as I did not request an estimate prior to the work beginning. That was an error. The total for a 2 x 2 foot single pane clear glass window was more than $400, and even allowing for weekend work, that seems excessive. Other than that - W&G was great. Just don't repeat my error. Make sure you get a quote first. read more

One of my glass window panes broke last night and I requested a cost estimate the next morning. They replied within minutes and were available to come replace/install the glass pane the same day. In & out within 30 minutes. Very happy with this company and would recommend to anyone needing this type of service! read more

I did get my receipt from Sammel, but it took me to write a yelp review for him to give me a receipt. I have since had to have another window contractor (licensed) come out, because within 2 days after him "fixing" it, the gaps reappeared. I'm sad that he did not give me any kind of a "warranty" of work or anything. I have also had the general contractor's workers take a look at the windows. They rescrewed on the screws, used their lubricators to make sure the windows were gliding smoothly. I'm grateful that my general contractor's workers were there. He's a nice guy, but no, I still would not recommend him, but thank you finally for the receipt. I wish you had responded to my e-mails sooner. Thank you. read more

Terrific service with super prompt responsiveness. Came and took care of multiple stuck windows and broken panes at a decent price. I will definitely use them again. read more

What a great experience working with Windows and Glass. The window was coming out of the track and the pivot bar was broken. The entire process was painless. I'm very pleased and highly recommend. read more

Had a break in twice at my business and he came down took the measurements and installed our windows. He's a busy man so I guess you have to be a little patient but he's got pretty good pricing. read more

Jason came out today and fix a long standing issue with our son's window in very short order. We'd tried on many occasions to resolve this mechanical issue and appreciated that Jason knew exactly what to do. read more

The balancer on one of my window is broken probably due to age. Contacted Windows and Glasses and they responded very fast. They know exactly what is needed for the repair and the cost is very reasonable. The broken balancer was picked up first. In couple days, the new one is installed and the window works perfectly. Will definitely go to them for future window projects. read more