We ordered our windows on March 7th, paid our deposit and were given a 10-12 wait, which was attributed to weather.
We called at the end of May to see if there was an update on when they would be installing and they then told us it would be another month. We called again this week a couple of times to try to get them to nail down an install date. They called this morning to say they would be here after lunch to install. At lunch time I received a call telling me that they were going to call to set a date but that one of our windows hasn't come in yet and that they would call again to schedule when it arrived.
So which is it: bad weather? Behind since last year? Our windows aren't in yet? They can be here today or it will be another month? This is getting ridiculous and they don't really seem to care whenever we talk to them. Everything the other reviews say about the service being poor is true. Once they have your deposit (half of total install) they know you won't back out because it's a lot of money and they can just keep putting you off.
Save your time--shop anywhere else. I would pay more for better service than Window World provides read more