Best price by far and great work a quote from another company was almost twice as highread more

Had Triple N measure, cut and install a frameless shower door for me. While it wasn't the cheapest…read moreoption out there, the door is beautiful and was ready in about two weeks. Install took about an hour, and was a very clean process.

We bought a front door that was over $4000.00. When they brought it to our house, it was the wrong…read moredoor. It was full open glass, and the one I ordered only the top part was glass. I felt bad for them and let them go ahead and install it (didn't even offer a discount on their mistake by the way) Wow, I made a big mistake! Not only has the glass warped over the past year, but the door latch broke a few months after they installed the door. They replaced it. I called again because it had broken again and was rudely told that my warranty had been out for two weeks and they would charge me almost $200 to replace a five dollar latch. You would think after spending $4000 and my aunt had recommended them and she had spent $10,000 on her doors, that they would come out and replace that latch for no charge since it was their faulty merchandise. The Customer Service is not there with Macklin doors. If I could do it all over again, I would have NEVER ordered from them! My aunt is appalled that I was treated in this way and we have both decided to never give a recommendation for this company and their doors again. Whomever is in charge of their customer service is doing a dismal job and they need to be let go. They were willing to lose us and others as customers over a cheap four dollar lock AFTER I had accepted the wrong door in order for them not to lose money!!! The glass will always warp and there's only a one year guarantee on that, the latches constantly break because they are using cheaper locks now to save themselves money. The chances of you getting the wrong door delivery is great. The Customer Service there is lacking in every aspect of what Customer Service should be!

Jason Maclins is a really good businessman and salesman. He will answer your text messages after…read morehours and off days. For that we were happy to do business with him at the beginning. We paid extra for laminated glass security door. Supposedly, it would be hard to break or crack a laminated glasses - that's what the salesman said. The door was installed Sept 2024. We saw a crack last week and immediately informed him. Thinking that it's the manufacturer flaw and maybe he could contact them for us. Unfortunately, that's not what we got. He claimed a rock must have hit it from mowing the grass. Giving him a benefit of doubt, I told my husband to remind him that it's LAMINATED glass, not the regular kind. Disappointed again, the salesman wants $800 for replacement. Didn't even want to stop by our house to take a look. We are 2 minutes drive from his office. For clarity, our front door is blocked with bricks on both sides. There is no grass in the front of the door for the rock to hit during mowing.

I had window in my bathroom replaced with a privacy rain glass window. I love the window. The…read moreentire process was quick and orderly and the price seemed reasonable I could not be happier.

Although I had to wait several months for my windows due to supply chain issues, Mr. Dacus and crew…read moreinstalled 19 windows in my home in less than 2 days! They are very courteous and professional and cleaned up after the installation. Highly recommended.

Les did a GREAT job on repairing the rotted wood on my 4 casement windows! Highly recommend!read more

We had all of the doors and windows replaced in our home in Germantown. Everyone at Windows Medic…read moreare very professional and have the skills to handle any problem. I highly recommend Windows Medic :)

Well I dropped off my screen for replacement. There is a 1 week wait so I left it there. Not really…read moresure of the workmanship so I will update this review once I pick my window screen up and I'll post a pic of it as well. The guy at the counter was nice, friendly, and answered all my questions.

I was trying to replace glass for my front door and I called other companies that weren't being…read morehelpful or didn't answer my calls. BJ's screens and things were very nice and knowledgeable.

As a 50yr old contractor, it's very hard to find people and companies that show up on time, submit…read moretimely estimates and then install without issue. As I struggle to do every day. James measured a shower surround, provided next day estimate, we made the needed down payment, material ordered and arrived a week earlier with install included This took only two phone calls One to request estimate. The second to confirm install day. House was occupied and the owner was surprised at professionalism of the installers. Expected service with higher returns It's simply a mature, basic, no nonsense way of doing business that's being lost with today's tech and cloudy communication. Thank you to the Raliegh Family You made me look better than expected. Mark Jones Principle Construction

Can't even call to ask a question without being torn down by the receptionist. It's sad to see…read morebusinesses not care about their customers or employees.

Cordover came to home and spent a very long time answering our questions and showing us a variety…read moreof windows he brought with him. He took pics of our home and showed us what it would look like with the new windows and it was gorgeous. He did everything professionally and even reached out to the boss to see what discounts were available for us. If you need even a single window I would recommend Pella the windows are best on the market and ask for Cordover he knows his stuff. !!

I wasted 1 hour and a half today( Saturday)waiting for a representative from this company to come…read moregive me a quote. I made an appointment a week ago through their online appointment database AND received a confirmation for today. When no one showed up the number I called sent me to a customer service person that was unable to address my concerns. She said she would let someone know that no one showed up. I work full time and only have a few hours here and there to get things done outside of work responsibilities. I value my time and unfortunately this company did not.

Let me start by saying Kevin EARNED my business. 5-stars! Kevin, from Made in the Shade Mid-South…read more(MITS), has been terrific to work with! Kevin scheduled a no-risk, in-person consultation where we met to discuss the various treatment options. Let me be clear here- he did not push me to as sale what-so-ever! That alone made me comfortable working with him from the start. During the consultation, Kevin took measurements of my home's windows and then presented his ideas. I had several needs that nobody else in the Memphis area could meet. Kevin took down my ideas, researched with his vendors, and came back to me with a terrific solution to meet my needs. Kevin sent me the installation diagram of the blinds I was interested in because he understood that I enjoyed that level of detail with my order. His invoice was spot on, and easy to pay! During COVID, Kevin kept open and honest feedback about the installation time frame. He touched base with his vendors, confirmed tracking information, and sent several emails to keep me informed. He personally arrived back at my home to install the window treatments. Kevin did not have a separate install team because he wanted to ensure that his expectations and my expectations were met. NOW, for the all-star customer service story. After several weeks, one of the blinds began to sag. Without hesitation, Kevin ordered a replacement blind, kept me informed on the new installation timeline, and replaced the blind in question. Memphis is a working town- many people work at various hours of the day/night. If you need a blackout room for day sleeping, Kevin has the technology and expertise to make it happen. For my first time going through this process, I can certainly say he set the bar high. He will always be my go-to window treatment guy in the Memphis area. Kevin, thank you for running an honest business that places customer service at your core. Nice job! Take a look at the custom blinds and plantation shutter.

I used this company and the representative and I met at a café and my mom was there. During this…read moremeeting I explicitly said that I didn't want Blinds with the string on them that you pull to raise up. So that meant i wanted blinds that you just push up with your hands. I picked colors and everything, then he came out to the house and again, several times i noted i didnt want blinds with the strings to pull them up. So he measured and sent me a quote And I said OK great. I think I made some change with the style or the color and he sent me the quote again and I approved it. come to find out on installation day he installs all the blinds and they all have strings (!!!!). and when I bring this to his attention he's like, "well you approved the quote, i gave you what was listed on the invoice," and I'm like, "l but I told you several times I don't want Blinds with strings on them. So you send a quote with details that the average person doesn't know what all the abbreviations mean. and the first quote you sent me Had blinds that did not have strings on them, so why would you update the quote and add strings AND NOT COMMUNICATE THIS CHANGE CLEARLY TO ME and explain why you made such a change?!?! and his response was, "oh I was trying to save you some money." so I warn you, if you want to use this guy you better read every single detail and get him to clarify and reaffirm what you want because he seems to think that he can make a design decision based on the what he thinks you want vs what you ask for Because "he wants to save you some money" but he doesn't communicate that to you at all through the process. He reinstalled the blinds and I paid the difference in cost because the ones I wanted were a bit more expensive. And he acted like he was doing me this huge favor by re-ordering the blinds and installing what I wanted even though the error initially was his. And yes I didn't catch it on the invoice because there's all the abbreviation and what have you and why would you change the invoice and not tell me that something that I repeated to you several times I don't want XYZ you added on an invoice and don't tell me?? Such unbelievable arrogance by this guy and seriously I do not recommend you use him. This occurred over a year ago and I'm only now able to explain it without losing my cool. Worst customer service experience ever.