The service was top notch. The knowledge and expertise and ability of the workman was exceptional…read more They do an incredible job. Great place

Work was good. Dealing with AI when calling was a pain. when you get an estimate be sure to read…read morethe fine print. Charged an extra $119 for a useless warranty. Cost close to $500 to replace two 8x10 pieces of glass.

Took forever to get went back 4 times, they didn't seem to care , go to Glass Doctors they do great…read morework

The process was very easy. We got an estimate idea by sending a floor plan. When the tile was…read moreinstalled, they came out to measure and give an exact proposal very close to the estimate. Install only took a few hours. The glass shower makes the bathroom remodel.

We were supposed to get an estimate on replacing mirrors in our bathrooms. We set a date and time…read moreof three o'clock on a Thursday. On Wednesday we got a call asking if we would be home at the time scheduled, which we said yes. Thursday three o'clock the person wasn't there. About 10 after my wife called and they said they were running behind (could have given us a courtesy call to let us know) , technician call with an attitude saying he was three minutes out. When he got there my wife had some new shoe covers she asked him to put on, as we do with anyone who comes to our home for estimates or to do work and they do with no questions asked. Technician said he had his own which he did, but he had been using the same ones all day, so my wife again asked if he would use the new ones, he refused and asked if it was a safety issue, my wife said no, but if he was not comfortable with the request maybe he should leave, so he said he felt uncomfortable and left. My wife called the office to speak to a supervisor and he answered the phone. I asked to speak with him to ask him what was the issue of using our shoe covers, and he said that well maybe we thought his pants or shirt might not be clean so he felt it would be better that he leave. I explained that people come to our home to do work and while doing the work their pants or shirt may get sweaty or dirty and that was not an issue, its just that walking around on different surfaces with your shoes you don't know what you're picking up on your feet, but if that's how you feel well ok. Others may have had good experiences with them, but we could not even get an estimate, I would not recommend them to anyone.

UPDATE: it has been 8 days now and I have not heard from anyone at this company. He was able to…read moregive me a couple of prices during the visit but he said he had to get back to me on the total job. I could follow up but then will I have to continue to follow up throughout the project? Basically I feel my time was wasted. I found a brochure for The Glass Guru and gave them a call. When the rep got to my house he started talking about this huge fixed window (picture window) like he knew all about it, which confused me. He informed me he had come out before and treated the window we were talking about, which explains how I came across their brochure. The previous owners spent $370 to try a treatment that will unfog a window. (Little holes are drilled in the corners of the glass and solutions are sprayed in between the panes.) He said that treatment has a warranty and he could try the treatment again at no cost to me. That was a pleasant surprise! But on top of that, he said since the treatment didn't work (and he said it's possibly the fault of the technician vs the treatment itself) that I could get the cost of the treatment discounted off of replacing the window-whether it be just replacing the glass or the entire window. The treatment he was describing is unlike anything I've ever heard of and I bet a lot of people would try that before going full on into costly replacements. My rep was very professional on the phone and in person and called when he was on his way. I could tell he is passionate with his work. I'm really glad I called them because other companies just want to give you a quote for new replacement windows and that's it. He gave me detailed explanations of multiple options, broke down how things work into layman's terms and I'm waiting to hear back with a quote.

completed renovations on two bathrooms in our home . great service and very friendly . Aliciaread more

The job Accent did for us was exactly as they proposed at the beginning. Working within COVID-19…read morerestrictions Accent met all timelines and were quite professional about the installation. Thanks for the most seamless experience during our pandemic remodel.

Bret was very professional, gave us plenty of options and was very informative on what to expect…read more He went above and beyond when answering all my questions. The process was seamless. We will be using binswanger glass in the future!

Terrible service overall! Worst customer service my family ever received as first time customers at…read morea company. We have been waiting for TWO months for a small panel of glass (that any other glass company would have had the glass ordered and installed in under two weeks). We had to always call them for updates (they would never keep us informed). They are very unprofessional and rude. The first person to measure the glass (a simple beveled glass) took the wrong measurements AND ordered the wrong glass! That's a month of waiting for NOTHING! Then, the second guy comes to re-measure and that was an another month! Meanwhile...we have had to go two months with a broken glass window at our front doors. Run from this company!

I welcomed contact from the new management at Lucious Complete Roofing, who expeditiously reached…read moreout to me years past my contract's installation labor warranty. Thanks Anthony for sending Danny out this morning to look over the roofing issues mentioned by two others. He said they would correct anything that was not within roofing parameters. Danny provided his findings to me in layman's terms that I really did appreciate & will utilize this information in my future roofing endeavors.

Absolutely terrible!! They take no pride in what they do and wanted to over charge for a job that…read moreis no good. No calls from management and even have holes in the wall. Take your money else where. These people DO NOT CARE!!!!!!!. 5500 down the drain!! :(

Needed 3 complete windows ( top & bottom ) replaced. The seals were comprised and sweating occurred…read morebetween the panes. They sent someone to measure the size Monday. New glass installed Wednesday. The two man team were polite. They came in and got right to work. I had a couple of questions. They answered without seeming bothered. I had a contractor that backed out of doing this. Glad he did. This was considerably less expensive. The contractor wanted more to do two windows, than Country Glass charged for three.

I pass this business a couple times a week, at least. I was working on the renovation of a rental…read moreproperty and needed a single, double pane unit for a bathroom. Unfortunately, because I had used them on another project, I ordered the unit through a competitor. It took them over two weeks to get my window to me. When I went to install the competitor 's window it was a bit snug on the width and unfortunately that pressure caused it to crack in the upper corner. On my way to order another I decided to find my way back to County Glass. It is a little difficult to find at first but I did and Mike answered the door. After telling him my situation he said he could get me a unit by the end of the day! I asked if that cost extra and he quoted me a price, out the door, that was $20 cheaper than the competitor who took two weeks!!! Mike was professional, helpful, and had my window ready in under two hours and it fit perfectly! I actually think it was a better unit than my other, to tell you the truth! From now on I won't go anywhere else for this stuff! Thanks Mike!

Ok so I know I'm just a little ole home owner! But it shouldn't take a week and a half now to…read morereplace a broken glass in my security door! They where happy to take my money up front, and really weren't that friendly at the front desk! It has been a week and a half and still no glass, they said it would be done Monday! It isn't that complicated and would only take a few minutes to put on the stupid vinyl frame. Well I didn't wait on you the lady said. What kind of excuse is that!! I don't recommend this company!

Took 2 weeks for them to repair 1 security door glass. Bad customer service. Beware.....read more

My installers were over the top. They were organized, hard working and VERY respectful…read more Very pleased with the outcome. The windows look great.

I had a terrible experience. I paid for a door in May 2025 costing $2850. The door was not…read morereceived until August 2025 and the company couldn't get the door installed until September 2025. I waited a lengthy time only for the door to have major imperfections. Scratches were on the door and the panel was scared up. It did not look like it was worth the cost. The door came with a battery powered keypad and a key turn lock that had only one key that did not work with the lock. I went back and forth trying to reach Don, which was a waste of time because he didn't answer my phone calls and office personnel didn't answer but when I inquired about getting the door, responses were super fast and everyone was very pleasant. Don only started responding to me when I spoke to Bruce about him avoiding my calls. Don responded with nothing but excuses. We went back and forth for weeks about getting touch up paint and keys to fit the door and I still didn't get a remedy. I had the worst experience ever. I would caution anyone using The Window Source. What you pay for might not be what you get and there are extensive wait times. Customer service is not great. I will say Bruce was nice and empathetic. The good thing that came out of this ordeal was I got my money back after requesting it. Nothing could be disputed and Don knew the door and my experience were a flop and bad business.