As a 50yr old contractor, it's very hard to find people and companies that show up on time, submit…read moretimely estimates and then install without issue. As I struggle to do every day. James measured a shower surround, provided next day estimate, we made the needed down payment, material ordered and arrived a week earlier with install included This took only two phone calls One to request estimate. The second to confirm install day. House was occupied and the owner was surprised at professionalism of the installers. Expected service with higher returns It's simply a mature, basic, no nonsense way of doing business that's being lost with today's tech and cloudy communication. Thank you to the Raliegh Family You made me look better than expected. Mark Jones Principle Construction

Can't even call to ask a question without being torn down by the receptionist. It's sad to see…read morebusinesses not care about their customers or employees.

We bought a front door that was over $4000.00. When they brought it to our house, it was the wrong…read moredoor. It was full open glass, and the one I ordered only the top part was glass. I felt bad for them and let them go ahead and install it (didn't even offer a discount on their mistake by the way) Wow, I made a big mistake! Not only has the glass warped over the past year, but the door latch broke a few months after they installed the door. They replaced it. I called again because it had broken again and was rudely told that my warranty had been out for two weeks and they would charge me almost $200 to replace a five dollar latch. You would think after spending $4000 and my aunt had recommended them and she had spent $10,000 on her doors, that they would come out and replace that latch for no charge since it was their faulty merchandise. The Customer Service is not there with Macklin doors. If I could do it all over again, I would have NEVER ordered from them! My aunt is appalled that I was treated in this way and we have both decided to never give a recommendation for this company and their doors again. Whomever is in charge of their customer service is doing a dismal job and they need to be let go. They were willing to lose us and others as customers over a cheap four dollar lock AFTER I had accepted the wrong door in order for them not to lose money!!! The glass will always warp and there's only a one year guarantee on that, the latches constantly break because they are using cheaper locks now to save themselves money. The chances of you getting the wrong door delivery is great. The Customer Service there is lacking in every aspect of what Customer Service should be!

Jason Maclins is a really good businessman and salesman. He will answer your text messages after…read morehours and off days. For that we were happy to do business with him at the beginning. We paid extra for laminated glass security door. Supposedly, it would be hard to break or crack a laminated glasses - that's what the salesman said. The door was installed Sept 2024. We saw a crack last week and immediately informed him. Thinking that it's the manufacturer flaw and maybe he could contact them for us. Unfortunately, that's not what we got. He claimed a rock must have hit it from mowing the grass. Giving him a benefit of doubt, I told my husband to remind him that it's LAMINATED glass, not the regular kind. Disappointed again, the salesman wants $800 for replacement. Didn't even want to stop by our house to take a look. We are 2 minutes drive from his office. For clarity, our front door is blocked with bricks on both sides. There is no grass in the front of the door for the rock to hit during mowing.

Took forever to get went back 4 times, they didn't seem to care , go to Glass Doctors they do great…read morework

The process was very easy. We got an estimate idea by sending a floor plan. When the tile was…read moreinstalled, they came out to measure and give an exact proposal very close to the estimate. Install only took a few hours. The glass shower makes the bathroom remodel.

There are few companies that do exactly what they say and then back it up with showing up exactly…read morewhen they say. Rachel's Glass did both and we are grateful to experience this repair going as planned. Everything worked as was quoted and the timing was exactly as what we were told. Can't say how impressed we were to get the job done exactly as we were told. Thank you guys for this.

Well I dropped off my screen for replacement. There is a 1 week wait so I left it there. Not really…read moresure of the workmanship so I will update this review once I pick my window screen up and I'll post a pic of it as well. The guy at the counter was nice, friendly, and answered all my questions.

I was trying to replace glass for my front door and I called other companies that weren't being…read morehelpful or didn't answer my calls. BJ's screens and things were very nice and knowledgeable.

Needed 3 complete windows ( top & bottom ) replaced. The seals were comprised and sweating occurred…read morebetween the panes. They sent someone to measure the size Monday. New glass installed Wednesday. The two man team were polite. They came in and got right to work. I had a couple of questions. They answered without seeming bothered. I had a contractor that backed out of doing this. Glad he did. This was considerably less expensive. The contractor wanted more to do two windows, than Country Glass charged for three.

I pass this business a couple times a week, at least. I was working on the renovation of a rental…read moreproperty and needed a single, double pane unit for a bathroom. Unfortunately, because I had used them on another project, I ordered the unit through a competitor. It took them over two weeks to get my window to me. When I went to install the competitor 's window it was a bit snug on the width and unfortunately that pressure caused it to crack in the upper corner. On my way to order another I decided to find my way back to County Glass. It is a little difficult to find at first but I did and Mike answered the door. After telling him my situation he said he could get me a unit by the end of the day! I asked if that cost extra and he quoted me a price, out the door, that was $20 cheaper than the competitor who took two weeks!!! Mike was professional, helpful, and had my window ready in under two hours and it fit perfectly! I actually think it was a better unit than my other, to tell you the truth! From now on I won't go anywhere else for this stuff! Thanks Mike!

The entire process has been great! They came out quickly to look at/measure our windows and we had…read morea very fair quote within a day. Installation went well and the crew was very respectful of our property. Jennifer was great to work with and Paul came out several times to follow up. We LOVE our new windows and definitely recommend Ultimate Windows & Doors!

Excellent service from beginning to end. Jennifer will go to any length to help w questions about…read morepricing ( fairest price around), workmanship(which was excellent) and staying in contact. Always returned calls or text quickly. If there were any delays or questions she had the answer. Highly recommend!

Cordover came to home and spent a very long time answering our questions and showing us a variety…read moreof windows he brought with him. He took pics of our home and showed us what it would look like with the new windows and it was gorgeous. He did everything professionally and even reached out to the boss to see what discounts were available for us. If you need even a single window I would recommend Pella the windows are best on the market and ask for Cordover he knows his stuff. !!

I wasted 1 hour and a half today( Saturday)waiting for a representative from this company to come…read moregive me a quote. I made an appointment a week ago through their online appointment database AND received a confirmation for today. When no one showed up the number I called sent me to a customer service person that was unable to address my concerns. She said she would let someone know that no one showed up. I work full time and only have a few hours here and there to get things done outside of work responsibilities. I value my time and unfortunately this company did not.