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    The Window Source

    4.5 (8 reviews)
    Closed 8:00 am - 5:00 pm
    Updated 2 months ago

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    Services - The Window Source

    Window installation

    Window replacement

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    The Glass Guru of Memphis

    The Glass Guru of Memphis

    1.5
    (4 reviews)

    We were supposed to get an estimate on replacing mirrors in our bathrooms. We set a date and time…read moreof three o'clock on a Thursday. On Wednesday we got a call asking if we would be home at the time scheduled, which we said yes. Thursday three o'clock the person wasn't there. About 10 after my wife called and they said they were running behind (could have given us a courtesy call to let us know) , technician call with an attitude saying he was three minutes out. When he got there my wife had some new shoe covers she asked him to put on, as we do with anyone who comes to our home for estimates or to do work and they do with no questions asked. Technician said he had his own which he did, but he had been using the same ones all day, so my wife again asked if he would use the new ones, he refused and asked if it was a safety issue, my wife said no, but if he was not comfortable with the request maybe he should leave, so he said he felt uncomfortable and left. My wife called the office to speak to a supervisor and he answered the phone. I asked to speak with him to ask him what was the issue of using our shoe covers, and he said that well maybe we thought his pants or shirt might not be clean so he felt it would be better that he leave. I explained that people come to our home to do work and while doing the work their pants or shirt may get sweaty or dirty and that was not an issue, its just that walking around on different surfaces with your shoes you don't know what you're picking up on your feet, but if that's how you feel well ok. Others may have had good experiences with them, but we could not even get an estimate, I would not recommend them to anyone.

    UPDATE: it has been 8 days now and I have not heard from anyone at this company. He was able to…read moregive me a couple of prices during the visit but he said he had to get back to me on the total job. I could follow up but then will I have to continue to follow up throughout the project? Basically I feel my time was wasted. I found a brochure for The Glass Guru and gave them a call. When the rep got to my house he started talking about this huge fixed window (picture window) like he knew all about it, which confused me. He informed me he had come out before and treated the window we were talking about, which explains how I came across their brochure. The previous owners spent $370 to try a treatment that will unfog a window. (Little holes are drilled in the corners of the glass and solutions are sprayed in between the panes.) He said that treatment has a warranty and he could try the treatment again at no cost to me. That was a pleasant surprise! But on top of that, he said since the treatment didn't work (and he said it's possibly the fault of the technician vs the treatment itself) that I could get the cost of the treatment discounted off of replacing the window-whether it be just replacing the glass or the entire window. The treatment he was describing is unlike anything I've ever heard of and I bet a lot of people would try that before going full on into costly replacements. My rep was very professional on the phone and in person and called when he was on his way. I could tell he is passionate with his work. I'm really glad I called them because other companies just want to give you a quote for new replacement windows and that's it. He gave me detailed explanations of multiple options, broke down how things work into layman's terms and I'm waiting to hear back with a quote.

    Memphis Weather-Proof

    Memphis Weather-Proof

    4.8
    (4 reviews)

    After deciding to do new windows we ended up getting 9 quotes. That was far more quotes than I…read morewanted to get, but I was repeatedly unimpressed with the knowledge of the sales people and the products they were offering. That all ended when Bill from Memphis Weather Proof showed up. Bill knew his product well. His sales pitch was very low key. We checked several references he provided near by, and drove by the homes to see the work. Everyone raved about Bill and his installer Kevin. Bill also didn't want any money up front (this varies with the size and type of the job), which was a huge confidence booster. Windows came in on schedule and Kevin was able to get to our job a day or two later. Kevin does all the installation work himself which is both good and bad. It's good because he's a hard worker and does a very nice job. It's bad because it makes the whole job take a while since only one man is doing the work. Best of all, with the new windows the house already feels better and I can see a reduction in energy use on my home energy monitor. The windows have been a huge improvement.

    I have used Memphis Weatherproof twice at my home, they did my storm windows when I first moved in…read more5 years ago and again, this past month, I had all new double-pane windows put in. Bill is very accommodating, in general, and very knowledgeable when it comes to his products. The windows are of the highest quality and they are a beautiful and energy efficient addition to my home. Kevin is the window installer and he has done an amazing job! I cant' believe he does all the work himself and he gets it done quickly. I had 11 windows to install and he got the majority of them done in one day. We had some inclement weather which delayed installation a bit but Kevin is most impressive when it comes to getting the old windows out and the new ones in. Overall, I couldn't be more complementary of Memphis Weatherproof and I would highly recommend them.

    Maclin Security Doors

    Maclin Security Doors

    3.5
    (11 reviews)

    We have needed a new entry door for about 5 years. Finally bit the bullet and called Maclin! So…read moreglad I did !!! Not only are they punctual, reliable, but the door was ready and delivered on time, and the communication was great. That matters when both of us work and schedules can be crazy. Our new front door is BEAUTIFUL !!! It adds a whole new updates element to our house .

    We bought a front door that was over $4000.00. When they brought it to our house, it was the wrong…read moredoor. It was full open glass, and the one I ordered only the top part was glass. I felt bad for them and let them go ahead and install it (didn't even offer a discount on their mistake by the way) Wow, I made a big mistake! Not only has the glass warped over the past year, but the door latch broke a few months after they installed the door. They replaced it. I called again because it had broken again and was rudely told that my warranty had been out for two weeks and they would charge me almost $200 to replace a five dollar latch. You would think after spending $4000 and my aunt had recommended them and she had spent $10,000 on her doors, that they would come out and replace that latch for no charge since it was their faulty merchandise. The Customer Service is not there with Macklin doors. If I could do it all over again, I would have NEVER ordered from them! My aunt is appalled that I was treated in this way and we have both decided to never give a recommendation for this company and their doors again. Whomever is in charge of their customer service is doing a dismal job and they need to be let go. They were willing to lose us and others as customers over a cheap four dollar lock AFTER I had accepted the wrong door in order for them not to lose money!!! The glass will always warp and there's only a one year guarantee on that, the latches constantly break because they are using cheaper locks now to save themselves money. The chances of you getting the wrong door delivery is great. The Customer Service there is lacking in every aspect of what Customer Service should be!

    The Window Source - windowsinstallation - Updated June 2026

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