UPDATE: 2/6/15... My 2p-4p appointment for a tech to come and evaluate/repair came..............and went....................... Called windows office and asked where the repair guy was, was told they would look into it, called back after 30min and wanted to rechedule,,, No way!!! as I had already taken the day off of work... I was not going to take another day and roll the dice to see if they would show up.... A manager finally contacted me shortly afterwards and wanted to send a crew out that evening... It was now about 5:30 pm....said a crew was in the area and would be at my home about 7pm.... Crew showed up 7pm and after showing them the problems, went straight to work, about an hour later all three left and the issues were fixed... Were things finally fixed to my satisfaction,,,,,Yes.... Was the service leading up to the final repairs satisfactory,,,, No read more

Unfortunately hired this company to replace all the windows in my home. They arrived with one of the new windows broken. Promised a replacement time of approximately 3 weeks which I thought was a long time, but agreed. I still have not received a replacement window 3 months later. Unfortunately I have e-mailed customer service and the owner and still have not received the replacement. They were paid in full. Completing the job I would think would be the bare minimum. read more

The pre-sales process was not only painless, it was one of the most positive home improvement purchases I have ever made. It seems crazy that all of the prices and details on the prices are spelled out in detail ahead of time, and that there is no "games" when it comes to trying to figure out if you are getting a good deal or not. I would recommend them for the pre-sales process alone. The only negative thing I can say is it took 4 visits to get my window installed properly, but that's because they were expanding the size of the pre-existing window hole which was somewhat complicated. The process should have taken only 2 visits, but there were complications and I did have to chase after them a little to get things done correctly. To be fair I have always had to "watch" contractors working on my house and none of them have ever finished the job perfectly the first time. If I have any more windows that need replacing, I will definitely follow up with this company again. read more

Initial consultation was pretty straight forward, and we appreciated it not taking a ton of time like other window companies we had talked with. The pricing was itemized, so it was pretty clear what you were getting, and what options you could choose. Once we agreed to move forward, the measurements were done fairly quickly. The actual manufacturing took longer than we expected, but once the window came in the installation team did a nice job. They were on time, polite, and quick. Overall, good value for the windows, just a couple of minor annoyances along the way. read more

AJ Bennett gave me a good price on windows for my whole house. The price was a great value. I signed a contract for them to do my house. Its been a great experience. Two of my neighbors also had a great experience with Windows Universe. I recommend you give AJ a call for a price quote. He is very professional. read more

Window Universe - Give AJ Bennet a call for a good value on replacement windows. 571.408.3858 - Windows Installation Near Me - Alexandria, Virginia

What a good company to work with. I was at the home show this last fall and was invited to set up an appointment when I walked by their booth. After some rescheduling on my part, Jason came to our house to give me an estimate to replace our front door. Jason was very professional showed me his price book for the doors and tallied up the cost for what I had chosen. A very good deal considering a previous estimate from another company for the same door. I am SO glad that I waited to chat with Jason from Window Universe as there was only straight forward discussion and none of the annoying sales tactics. After a week or two we decided to order the door and Jason came back over and we confirmed the color choice and signed the paper work. A couple of days later their installer came and measured the space and the order was place. After six weeks of no contact from anyone I finally called to follow up and see if we had been forgotten. I emailed Jason and he had someone call me and give me the details. The door was on order and because of the holidays it would be another week before it was to arrive so we tentatively scheduled an install. I received a couple of email updates afterward from their install department keeping me updated. Then we had to reschedule due to a installer truck situation. Then they cancelled our rescheduled install because a storm was supposed to happen but didn't. So on the third try it's getting installed. So far, the lack of communication from the time of order and the cancel of install due to a weather issue that didn't happen has been the only minor thing I have to complain about. The sales process was great - the door is beautiful - the installers are great! Overall I am a fan of Window Universe!! read more

So I didn't buy windows from Window Universe in the DFW area. I ultimately decided to go with glass replacement in the old frames because this is a temporary (a few years at most) solution. Our plan at that point is to tear down this sun room and completely rebuild it from scratch. We will definitely be using Windows Universe on that project. Dan (the President in Dallas) and Emily (his assistant) were incredibly helpful, knowledgeable, and completely not pushy in their approach. They educated me thoroughly (www.windowsdog.com) and taught me how to deal with the high-pressure sales tactics of many windows sales people. Dan followed up with answers to a hand-full of questions, typically within hours. I appreciate his honesty, his integrity, and his no BS style. If you have a project in the DFW metroplex- he's your guy. His quote was a minimum of 25% less than any other bidder on the project. Thanks Dan and Emily. I look forward to working with you in the future. Best Keith read more

The reason I am not giving WU a higher rating is due to their promise to email weekly status updates on your project. My updates only came after I called them and they were the wrong updates (e.g., that I needed to schedule measurements even after measurements had been taken; or that my windows had arrived and I could call to schedule installation but when I called my windows had not arrived etc). I spoke to Jason there who was helpful but in general WU needs to really work on providing proactive and accurate updates. The installation and professionalism of the installers was very good and the windows are a high quality. read more

At first I loved Windows Universe, but fast-forward 7 years and we have learned that the installations were terrible and have caused very expensive damages to our condo building. The windows were not installed correctly, are leaking, and in some cases are draining into the units instead of outside. Windows Universe has refused to honor the warranty or to even respond to calls and emails about the issue. If I had it to do over, I would have chosen a more reputable company with a more solid history. Don't fall for the low cost and friendly sales people; they will not be so friendly when problems arise. read more

After looking at several window replacement companies, I ended up choosing Windows Universe. Jason, the sales rep, did an excellent job of reviewing the options and explaining all the nuances involved when window shopping. It was nice that he was flexible with scheduling time to meet and very patient as there are many options and styles to choose from. I also appreciate that their prices were competitive since I have to use wood windows and they cost a pretty penny! I'm looking forward to my install at which time I will update my review. read more

Watch out with these guys and their promised dates. Our house had a picture window and 6 double hung windows that were permanently fogged from broken seals. They needed replacing before we could hold our open house and sell our home. After recovering from the overly long sales pitch and high prices of another window company, I was lured in by Window Universe's story on their website that they were created to be a fresh alternative to the typical overpriced and high pressure window companies. We sat down with the salesperson and he seemed very friendly, knowledgable, relaxed and kept the meeting to 45 minutes. The prices were good and the windows are EPA Energy Star and lifetime guarantee on everything including fogging. Was told 4-6 week install time which sounded reasonable and although tight would get the install done before the open house in 8 weeks. Super, I signed the contract. Then, tick-tock-tick-tock... nothing... After 6 weeks I called our sales rep to see where they were and was was told.... "Sorry, Our contract states that it could take anywhere from 4 to 12 weeks and unfortunately you ordered your windows at the busiest time for window business. I would not had mentioned 4 weeks due to the amount of business that we were writing up, we can install at 4 weeks at our slow time , which is July. I did check in and it looks like we a still a few weeks away, but I'll give them a call to see if there is anything they can do to speed up the process." So tell me why we would have ordered windows if he told us 12 weeks. A "few weeks away" turns out to be 5 more weeks. At 11 weeks from signing the installers showed up. Good thing the open house has been delayed to 12 weeks. They can install 4 of the double hungs but, Oops, the picture window and its 2 side windows doen't fit. The technician measured it wrong. How hard is it to measure a window correctly when that's your one job? So we have our open house with our gorgeous fogged picture window. Real nice. I called the company president to complain about the promised dates and the mismeasured window. He explained that it doesn't matter what you think you heard from the salesperson you signed a contract and it says it takes approximately 4-12 weeks to install. True, he got me, that is what it says and I signed. Stupid me and the wife for believing the salesperson's words and not the worst case in the contract. Dan the president assured me he would do what he could to speed up the install of the correctly measured picture window. 2+ weeks more. Crickets. No word. So much for speeding up the process. So now we are 13+ weeks. We have had 2 open houses, inspections and appraisals. Still no picture window. The bottom line.... IF YOU HAVE ANY KIND OF DEADLINE SKIP THESES GUYS. IGNORE ANY DATES THE SALESPERSON VERBALLY TELL YOU. Instead look at the the worst case date in the written contract and then add to that. You are at their mercy for installation dates. I am giving these guys 2 stars because the windows installed so far are nice in quality. Lets see how long it takes for them to install the picture window. read more

The worst organization and communication to the client I've seen ever. For starters, they were delayed for almost 2 months. When they finally came to work they didn't scheduled a welder for the same day to take off the window bars so the whole process had to be delayed again. They didn't cover any furniture and although I asked if it would get messy so I can take care of that, they said it would be fine with no mess.....pffff!!! I spent more than 3 hours cleaning afterwords. Everything was covered in a thick dust, including my new sofa. On top of that the bars weren't attached to the same holes they were before and we weren't informed about that so now we have to pay extra to other people to come, fix and paint all the exterior walls. Complete mess of an office. No one from there showed up to explain, inform how things will be developed or to check how the work went. Not even to apologize for all the inconvenience. Don't hire this company, you will regret it for sure! read more

We replaced all the windows on the bottom floor of our home. We got several quotes and the Windows Universe rep was by far the most knowledgeable. He also guaranteed to beat any equivalent offer. He also helped me locate the manufacturer of the newer windows on the top floor and told me how I could get the warranty from the previous home owner transfered to my own name. Installation went very well. Would use again read more

One of the worst companies I have ever had to deal with. I ordered windows in March and the sales guy preached amazing customer service, dependability, etc. etc. I was told a 6-10 week period to order windows and get them installed. After numerous calls and 3 months later, I felt like I was dealing with a bunch of children that only focused on selling versus maintaining customer satisfaction when trying to get updates to my window order. The whole purpose of the purchase was to seal the windows before summer, now summer is almost over and I still have no windows to show. Every time I called, people would tell me, even management, that they would call me back, update me, etc. When I finally got to someone, they said it was ordered, then a month later, it was just ordered. Continuous lies and no communication make me wish I never did business with these guys. I also tried canceling after 4 months since the order was put in, and they refused and kept avoiding the topic. Based on the contract I signed, if windows are to be installed within 90 days from sale. I want my deposit back, they wont do it and now the windows are finally available and ready to install. I would give them a 0 if I could for the lousy customer service from EVERYONE who works there. I also gave this company to my association, who also put in an order for multiple windows. They are very dissatisfied and will never use the company again either. read more

This is my second time using Window Universe. They were very reasonable in comparison to other quotes I received, almost 30 percent lower than an another local company. The sales pitch is non existent. Nate was knowledgeable about the products and explained the options. The prices for the products and installation rates are pre- printed on the sales order, so you don't feel like you are getting the "price of the day" treatment from the salesperson. The measurements were taken approximately two weeks later. The doors and one window were installed 14 weeks after the measurements. The installers (Tony and another gentleman) were fantastic, they were very careful not to cause any damage to my new floors, walls, etc. My new doors open and close with precision and look really nice. Yes, It took a long time but, they are fairly upfront about the timelines, and my project had a couple hiccups due to my adding a window at a later date and the door/sidelights being a non standard size. If you are not in a hurry this company is great and I would use them again in a heartbeat. BTW, I had the a similar experience 4 years ago with Window Universe and those windows still look and operate like new! read more

I like the general vibe and sales philosophy of Window Universe compared to our previous window installation company. The sales guy was straightforward and the prices were good so we ordered. There was an unexpected lag time after we placed our deposit until we heard from anyone to come measure our windows. After the windows were measured, there was another long lag time with weekly emails which was better then the first lapse of communication. The installers were friendly enough and did a good job with the clean up. The windows look really nice and I think we will be happy with them. Overall, the experience was pretty good but not amazing. read more

So far so good. I am at the start of this project, but I can tell you what I have found to this point. As many people have encountered, vinyl window replacement can be quite the daunting task. First of all, I will provide what I believe is useful information for the readers. There are several vendors and manufacturers, and everyone claims they are the best, and try to get you to "buy now and I will give a great offer.". I had already done some research and I reviewed Pella windows as well as Atrium. I had looked at other vendors like Replacement by Anderson, and Marvin. I looked at many reviews and I was so very confused. I was dern near signing a contract with Pella when I ran across Angie's List and the Window Dog. By the way, the vinyl replacement window brand Window Universe typically used by Window Universe and Window Nation is Revere Building Products (AMI is the parent company) made in North Carolina. Yes, they are American made. Good for them. The model is the Berkshire Elite sold local by Alside at least for Window Universe. The best I can tell "The Window Dog" tries to give honest advice, but is affiliated somehow directly with Window Universe, so Window Dog is a biased web site. The good news is other research from different sources collaborates the information from Window Dog. The independent reviews states there are better brands out there, however Berkshire Elite windows are considered a medium to high grade window at lower price point. The reasons we committed to the brand were because they offered a better warranty than most (lifetime transferable warranty to the next owner if desired) and lifetime cell replacements. Pella's warranty paled in comparison to Revere's. When I called Window Universe, I was VERY skeptical because I had actually seen there price on Angie's list for 25 windows, and I thought, yikes, they are $3,000 less expensive than my cheapest bids so far, so what 's the catch? I even had a trusted contractor friend of ours give us a quote for the same window that Window Universe was buying. Due to the competitive buying power of Window Universe, my contractor was still a good $2,500 above the price I received. I just can't throw away $2,500 and I really wanted to choose my local contractor. There truly is no catch. It comes down to the buying power and they can install the windows because their teams must be certified for at least five years of window installation or they cannot install for Window Universe. My only comments thus far is I expected a little bit information on the contact information on the web site. I also expected Window Universe to proudly proclaim what brand of replacement window or doors they use. I am the type of person that likes do their own research before I have a salesperson come over and propose a product. In addition, the sales person needs to provide the fax number or email address if you desire to cancel or in our case, wanted to bypass the seven day option to expedite the order of the windows. Their internal processes at their local office seems to be bit mismanaged thus far. Other than these minor points, I am o.k. but I think they should step up their game of management. If they do, I believe their business would grow much faster. Now, as far as the sales process, as everyone says, it is a no pressure, and straight-forward process. The price sheet provided by Window Universe sales person lays it all out the prices for the each option you choose. That was very handy for me, because that truly allowed me to compare everything fairly. You can literally see every item defined from unit window cost, to install fees, options, etc. I will update this review, or post an addendum, as the project moves forward. I started the official sale on July 2, 2016, and I am hoping with my window customization we chose, that it will be all finished and installed by mid to late August. My desire is that the install team communicates English perfectly, the job is completed 100% correctly the first time without being rushed to complete the job, and they clean up after themselves well. I am keeping my fingers crossed. read more

Big fan of Windows Universe and Jason Van Valin. He understood my unique needs, came to my house at a flexible time, and helped me get the perfect package for my home. I'm looking forward to finishing up the project with his team at Windows Universe, and would recommend them to anyone looking for a good window replacement company. read more

I recently had 4 windows installed. They're very nice and I had no problems in going through the process. I had received at least 3 quotes from other companies before I made a final decision. I liked WU's sales tactic (no/low pressure), their pricing structure (flat pricing, regardless of window size), and the value (they had a fair price for a very decent window - not top of the line, not a Home Depot special). They're also willing to replace your windows in phases if you're doing a whole house kind of thing. The whole job for me will be about 22 windows. I did 4 that were in the worst condition first. The next will be 9 next spring, then the final 9 in the fall if I can swing it. All in all, I was very satisfied. read more