They made me see all their information and house information after all that they then hung up... the worst customer service.

Whole-house window replacement nightmare -- GO ANYWHERE ELSE. We hired Window Nation in January for a full-house window replacement on our four-story townhome--a major, high-cost project. What we got: delays, broken promises, poor communication, and defective products. In early April, the windows arrived, but no one showed them to us before installation began. We discovered--from the outside--that they had been manufactured incorrectly. This, despite our contract clearly documenting HOA requirements. Window Nation admitted fault and promised to have VYTEX remake and replace all windows at no cost. During install, the crew also broke our basement sliding window. We were told a matching replacement would be "rushed." Almost two months later: still no window, no update, no resolution. Later, we were offered a small credit instead of full replacement. Doug (branch manager) confirmed this in writing, pending HOA approval. We got that approval--but once we relayed it, Doug and Window Nation disappeared. NO credit ! NO revised contract! NO action and, NO COMMUNICATION! After weeks of calls and texts to Doug and anyone else I could find at the main office, I finally heard back...he now claimed the bank required a revised contract and would "send it right over." Of course, that never happened either. Doug talks a great game but delivers nothing. The Window Nation callback system is also useless--you press a button, leave a voicemail, and never hear back. I reached one rep who refused to give his name, had no idea who Doug was, and promised to follow up. That never happened either. Window Nation's lack of accountability and professionalism is appalling. No credit. NO updated contract. NO basement window. NO follow-up! If you value your time, your money, or your sanity, GO LITERALLY ANYWHERE ELSE! read more

I purchased 11 windows (my whole house) from Window Nation in June 2025. While the salesman seemed knowledgeable, there are some issues of which I am not satisfied and based on these, I would not recommend Window Nation. First, the energy efficiency of the product is lacking. The salesman, using a sample window and a little device, noted the temperature on one side of the window using the device and then noted the temperature on the other side of the window without the device. A marked difference. However, this winter during a cold spell, my home was quite cold. I had to increase the heating system thermostat temperature to make the home warmer. I put my hand on the inside of several of the windows and surprise, the cold was coming through the window. I had to purchase new thermal drapes to put on windows to try and keep cold out. My utility bills were through the roof this winter so that little gadget was useless. Secondly, when closing an open window, the upper pane slides down with the lower pane and you have to reach up the outside of the windows to push the upper section back into place to be able to lock the window. Lastly, I opted for the 18 month promotion. The service company Window Nation uses is named "Service Finance Company, LLC". THEY ARE A WASTE!!!!!!!! All of their Customer Service Representatives are offshore and when you call, they have no clue how to solve your billing issue. I pay my bills online and since purchasing the windows, I have only had ONE (1) month where I did not have a problem making the payment. All in all, I would suggest that you look elsewhere for windows and not window nation. Oh, and one more item, I received a card in the mail noting a promotion, but 2 get 2 free. Well, it was bogus as the salesman noted that this promotion does not include installation. read more

I called for any estimate today and it was the most disrespected I have felt as a woman. The individual told me on the phone, they would not come out and give me an ESTIMATE without my husband present. What year are we living in?!?! Just based on principle they will not be getting my business. read more

AVOID Window Nation at all costs. We have a bay window that needs to be replaced. I requested a quote and "Briana" from Window Nation called me. I answered all of her questions multiple times including whether I (57F) was the sole owner of my home. I am the sole owner, which seemed to be something so odd that she kept asking questions about other people in the house. She requested the full name of my husband and anyone else that would be in the home for the consultation so (according to her) that they would not be "ambushed" when they came to give us a quote. I have never been so interrogated or insulted by a company in my life. Aside from having a sexist list of intake questions, stating that their cost representative would be "ambushed" at my home was beyond anything I could tolerate. DO NOT USE WINDOW NATION. read more

I requested an estimate for windows. The scheduler asked that all homeowners be present. I explained that my husband would be around but would be working. The salesman brought this up multiple times, insinuating, I felt, this was the obstacle blocking his sale. I was polite and repeated that my husband was working (actually in the next room) and, not to worry, because I was very good at explaining things. While I understand why they would want all homeowners to be present the first time, I distinctly felt that if roles had been reversed and it had just been my husband, this would not have been an issue. When I got a quote from Window Depot, they requested the same thing but didn't hassle me when I told them my husband would be working. I did feel there was a distinct bias against me as a woman. That may have been my misperception. Even if it was, it seems there is room for improvement in how the company approaches potential customers. I don't blame the salesman for this. I blame training. On the positive side, the salesman seemed very knowledgeable. He was able to give me a lot of information on the installation process and materials. read more

From start to finish of my windows and door installation I couldn't have been more satisfied. The Design Consultant Dan Mattison was friendly, professional and knowledgeable about their products and the process. My windows and patio door were installed on September 27, 2024, the installation technicians arrived on-time, were friendly and efficient. The whole job was completed the same day, and I could hardly tell they were even in my home, except for the beautiful new windows and door they didn't leave any evidence they were even there. As far as the cost, I had multiple consultations, and I also received multiple recommendations from friends, all who recommended Window Nation and I am thoroughly happy with the whole experience. read more

NIGHTMARE!! WORST experience with any company! It's been a year and a half of misery! Bait & switch tactics, lies, inferior products, cancellations, excuses, harassment, lack of response, etc etc Buyer beware!! Do NOT use this company! read more

Window Nation Destroyed My Home ! Even worse they did it over the holidays and then ghosted me! What a horrible company don't ever do business with them. I have windows that are not straight, gaps between the wall and the windows. Air/drafts around my windows. Even the plant Manager Dan Crawford came out to my home and was shocked at the workmanship. I asked if he was in my shoes what would he do and he confirmed the same thing I am doing now which is holding them accountable! I have delt with the VP of installs Joe Roschival and the regional install manager Mark Hodge. I have offered to part ways and pay for a large portion of the job but that is not good enough Joe's exact words were we "will not have a lawyer but lawyers."  Stay away from this company with so many other amazing options for great quality window read more

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I had 9 windows installed in April 2021. A heavy rainstorm in July caused water to run into the house steadily dripping from the top corners of the windows. After hours on the phone and a run around with a crew who didn't know why they were there I eventually got a lead installer out to inspect the issue. The "solution" was to caulk the sides of the crosshead. Nothing was done to remove siding and look at parts from the installation. Almost a year later, with a heavy rainstorm the problem persists. To my new knowledge based off of speaking to other window companies and installers, the issue is mainly with the crossheads not having flashing installed. But also the siding was left exposed without j-channels around the window frame. I have pictures of the installation. I can't fathom that the professionals leave out these basic construction materials when the homeowners wouldn't know any difference or better. Trusting companies to do the right thing is hard to come by apparently. So here's your chance Window Nation...I'm hoping this service call I put in today ends up better than my last experience. I expect full repair and not a courtesy visit. I will demand that the team includes a lead technician and service coordinator on site that are fully aware and knowledgeable of the needed repairs to all windows that were not properly installed, not just the ones with the water leakage issue. read more

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How can I tell you what Window Nation means to me? Granted, the install has to be as excellent as their Employee Anthony Lorenzano. I will update; but if it were not for Anthony listening to me, understand my unique circumstances and customizing his presentation to my specific needs, I wouldn't have a an Install of 11 Windows! I met with another window Co. You see their commercials constantly. Their salesman was professional, nice and charming. However, it was clear that maximizing my purchase, and suggesting every bell and whistle was part of his process. Anthony Lorenzano of Window Nation did the polar opposite. He suggested the very best product for me. He explained clearly why. Because of Anthony customizing his visit to my needs I was able to add 3 more windows to my 8 window appt. As you can see we are both dog lovers! I sent a treat baggie home with Anthony, looks like I won them over! The GSD's are mine, and they sat so quietly as Anthony showed us his sample and did his very very best to help me afford the 11 windows, replacing the original 1978 windows. If you met with a Contractor, or other Window Co. and passed because they quoted $20, $40 or $60,000; call Window Nation and ask if Anthony can come. I knew from the minute he arrived in my driveway, Anthony was here for a short visit. If he happened to make a sale, great, but his first concern was my "story", and how he could make my life, yup my life, better. How many sals people care about your life more than increasing their total? Thank you WN and Anthony for taking a huge burden off me! Please make my Install ez! God Bless Window Nation!! TY. read more

Window Nation Northern Virginia - Anthony's dogs. I sent a treat baggie home. Looks like I won them over! - Windows Installation Near Me - Lorton, Virginia

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N. Ackers estimated the cost. He was personable, knowledgeable, and thorough. We purchased 13 large, double hung, middle tier windows for a little over $1075 each. That was nearly double what we paid for 10 windows in 2012 from a different window vendor. I think the first 10 were a lower level window. These windows were very large. We went through our credit union for the funding. In VA, there is no buy two - get two window free, that's only for MD and DC. Also, there is no reasonable zero interest financing. The longer you finance with no interest, the more it will cost. We got the estimate at the end of May, and the installation was completed on June 28th. Tha was about a month later---we were quoted 6 to 8 weeks. The installers were scheduled to arrive between 8 and 12, they arrived at 8 am promptly and stayed until about 6 pm. The did everything they were supposed to do, repair, install, clean up, and collect payment ---but i didnt want to write down my credit card on paper, so i called in to make the balance of the payment over the phone. If you are using a bank card, be sure to call your bank to authorize the large transaction before you call to pay. The windows are beautiful. The service was excellent. The cost was the cost. In the image, you can tell which windows we replaced. read more

Hard selling tactics. Felt like I was on a used car lot. The product sample was great. The installers are the BIG ISSUE. Their experience and capability seems to vary widely. Check their past client references if you decide to use this firm. I took my business elsewhere. read more

I can't say enough about Window Nation. All the superlatives! We were simply thrilled with the service and product--from our first meeting to go over our needs, to the measuring, to the installation. We highly recommend Window Nation! First off, the installers were so polite, efficient and quiet. I hardly knew they were here. In fact, our house hardly changed temperature because the windows were replaced so quickly. Despite their fast pace, the installers were incredibly thorough in their work, even identifying a mistake made by a company we'd previously hired. The Window Nation installers showed us the problem, answered our questions, and then fixed it, at no extra cost. That correction has made a huge difference because we could always hear traffic noise in that room due to that improperly installed window--something we just thought we had to accept because we live in an old house. And even better--we're saving money because that window is no longer drafty or leaking. One other thing that I really appreciated: The installers covered every stitch of furniture, counters and even floors with plastic so that there was minimal dust after the install--something moms especially will appreciate. I give Window Nation my highest recommendation. Great service, great product, great offers, GREAT windows!! read more

Salesman named "Mark" for the DC, MD, VA region. This is not my first rodeo with replacing windows. I've used several companies for different properties in different areas. First off, Mark initially came in to tell me how expensive this process is and assumed what I could and couldn't afford, having no idea about budget. Secondly, Mark provided the typical sales pitch of how great the company and windows are, no different than any other company UNTIL you get to the price offer...which is ALWAYS we can only guarantee this initial visit price TODAY..blah blah. Mark got upset when I inform him that i'm not purchasing today. Proceeds to tell me i'm wasting his time and offers "advice" of not getting quotes until i'm ready to pay at the time of the quote. What? That's NOT how the process works. The purpose of the visit is to provide a free estimate. Literally that's the first job. Any person who does their diligence is going to get multiple quotes, THEN make a decision. Lastly he offers up some BS sob story about driving 30 minutes and how he's "a one call closer," certainly not with that horrible consultation service. I'd never spend a dime with this company just based off this experience and I know, he would NEVER said these things if I looked a bit differently. Window Nation, get your sales pitch folks some training. read more

Started this in july, replaced all but one window which they measured wrong. It is now Jan and they have been to my home three times with the wrong size windows, Customer service just does nothing for me, been told at least three times a manager would be calling and never does. At this point I think I will have to go to small claims and start a law suit. I recommend staying far away from this company as they couldn't care less about you. read more

Only focused on getting your personal information rather than actually talking about the project and how many windows you need replaced. Complete waste of time and very poor first impression. The sales guy called and wanted to know the name, phone number, email address of all members in the house and did not want to talk about the project unless I am ok to share everyone's personal information. read more

This should be 0 star review but there's not an option. The conversation was going well until we asked the sales person for the warranty. It took him multiple calls to the office to find it. Then he started throwing his iPad on our dining table saying "can you figure this out"? That's a no, dude. I don't work for window nation. I had a bad gut feeling and thank god for a woman's intuition. I told the sales person I don't sign anything without reading it. He said ok well the deals off and stormed out. Is he 2 years old?? If he had said one more rude thing to me I would have said you have one minute to leave my property or I'm calling the police. Awful. Hostile and for what?? Windows??? Give me a break. Never again. read more

I do not in any way recommend using Window Nation. Avoid them like the plague. In my experience, they won't live up to their contractual obligations and you will need to be on alert and prepared to spend countless hours for them to follow through. I called them after seeing the ad for buy two windows get two windows free with 24 months free financing. They quoted me for their Grandview window. From what I can see, I believe they mark up the prices just to mark them down and make you think you're getting a "deal." I receive another quote from a local competitor - small business and very reputable in the neighborhood. Unfortunately it isn't easy to compare prices since the Vytek Grandview is made for Window Nation and no one else sells it. But the local quote was for a superior Provia window and came in $2000 less. This is where it went south. I contacted Warren Kelly, the local sales manager and he called me back from his car or some unprofessional location and was rude and yelled at me. He claimed I know nothing about windows and his windows are far superior and this local company must be doing a poor installation job to save money. I know numerous neighbors who've used this company and that just isn't true. Plus the Provia windows outperform the Grandview in every objective standard. I received an email from the owner Harley Magden, welcoming me to the WN family after I signed the contract. But now that I've asked for transparancy in their pricing and for the advertised pricing based on actual market prices, not inflated prices, WN has treated me terribly. Warren Kelly again called and berated me for 20 minutes and claimed that WN can cancel the contract at any time for whatever reason (that just isn't true - I've read our contract multiple times). Harley, who said to reach out to him in his welcome email, refuses to even respond to me. And now they claim they never accepted the contract - even though they have had Vytek schedule final measurements and Warren confirmed we would move forward. read more

Bad first impression. I called to ask for an estimate, and the woman demanded that we "Guarantee" to be home for the estimate and asked for multiple emails and phone numbers. She was pleasant on the phone but could not answer basic questions about WINDOW NATION. I feel put off by my interaction and went in a different direction for my 50K project. read more

My husband and I wanted to order windows through Window Nation. We had someone come give us a quote and everything seemed great. We were forced to put a deposit down and signed the contract. We waited a weekend to discover that they were trying to get us two different loans. Not only did we not want to separate loans for one project but after trying to take some time to figure out the best option for us, while be harassed by our sales rep, his manager, and some other random people, we decided to not go through with the project. Also, Dave, the manager, decided to threaten me by saying that he was going to have to take this to the legal department at corporate. Now, I understand that we signed the contract however, we never signed loan documents and we never ordered any product. Now window nation is refusing to give us our deposit back because we needed additional time (longer than the three days they give you) to determine the best option for us. I understand taking the deposit if we ordered product, but we never made it that far. They did offer to use our deposit on a window replacement in the future which just irritated me more that they would hold the money for a different project but not give it back. I am just happy I did not put down more money like they wanted me to. I still need windows but going forward I will not use Window Nation. read more

Horrible company. The sales guy stalked me and wouldn't leave my neighborhood until he got his check for the contract. Windows were installed poorly and no one from management bothers to call you back. When I finally did get a manger on the phone all she could say was ' I'm sorry'. STAY AWAY!! read more

I had 21 windows installed in June 2022. Although the windows are good, I can't say the same with my experience with the Lorton Va team. Every single person from the salesman Daniel Simon, Sales Manager Warren Kelly and the Office lead Bevin Campbell have at a minimum been liars to just downright apathetic to swindling me out of $300-$700. I had been lied to both by phone and via email, repeatedly and at this point, I am paying for services that were never delivered. From the beginning they used pressured sales tactics, Daniel was told repeatedly during his initial visit that we had the information that we needed and that he could leave however he persisted for over an hour and had to go through the routine of showing us websites, calling his manager (whom by the way magically deducted $7K off the price out of thin air). The next issue was that the person that measured the windows failed to measure properly and therefore when the installers showed up they did not have the proper materials to adequately do the installation and they had to return for a 2nd day to complete the installation. The salesman, Daniel Simon concluded that the install team would need to utilize scaffolding which we were told would cost $700, in order to install a 2nd-floor window on the contract, which is not itemized and is a huge red flag, there was no price for this scaffolding. The installers NEVER used scaffolding to install the window, and I have pictures proving they did not. I provided these pictures to Window Nation and still I have paid for the scaffolding. Which, I was told that there would be no payment if not needed and I was also told that the fee for the scaffolding was also only $300. I tried for months to call every number on my contract, and I was told by Daniel Simon, Warren Kelly and Bevin Campbell (verbally and via email) that the charges would be removed. This was a lie. As a side note, I made a complaint on their Facebook page and it was removed. I would not recommend using Window Nation as their customer service is the worst and they, in my opinion, use shady sales tactics and steal your money. read more

I'm at a loss for what to do, here after what easily is the worst customer service I've ever had. Still hopeful that they are able to step up and fix things. Long story short: communication isn't bad, it's borderline nonexistent and I'm unimaginably irritated, with a wrong window. I had a great consultation with Ed, who assured me and even showed me where in the contract windows would be replaced in accordance with my HOA required style, "like with like." The day before install, I get a phone call to notify me that only five of the seven windows were ready. Then an update that six would be ready. The day of install, I was surprisingly pleased to count all seven, until I realized the bathroom window was the wrong style. Per the install auditor, I documented the problem and was told someone would be in touch. After trying to chase someone down for a month or so, I finally get the right team on the phone who tells me there will be a charge, after I was originally told it was their mistake and there would be no charge. More back and forth and finally have a correction date, no additional charge. (But not because they called me as promised, I had to spend a while on hold and ask if my window was ready, and finally one day the answer was yes. Were you going to call me and let me know?!) Correction date arrives, the window is STILL WRONG, even after verifying a week or so ahead of time. I'm back to being told "someone will call you" and not hearing anything. If someone from management would PLEASE get in touch, all I want is my correct window! read more

I love the idea that this business owner replies to comments about how sorry he is but does absolutely nothing to contact me or to rectify the situation. At the top of their yelp review they have COVID-19 update stating that they do all of these things to help prevent the spread, however what they should say is that an individual will get tested not find the results of his test out and still enter your house and expose you and your family to COVID-19. The fact that they think I will just simply "go away" is laughable. I now have lawyers chomping at the bit over my case. read more

Window Nation Northern Virginia - This is HR rep telling I was right and basically saying to suck it up it's a tough time for everyone. - Windows Installation Near Me - Lorton, Virginia

$28,000 for 14 windows and that's with the buy 2 get 2 discount. Plus super high pressure sales when they give you the quote. Reminds me of time share sales tactic. Will not be using . read more

Horrible customer service. Early August I got a quote for full window replacements in my condo - nearly 20. I was assured that my being on the 4th floor was not an issue before handing over a $7,000 deposit. Fast forward a month, they cancelled the project with no warning or phone call, without returning my deposit. After a threatening phone call to management, they still claimed they were "working on" finding installers. 3.5 months after I paid the deposit, still zero communication from them. Only after threats of contacting my attorney did they even attempt to contact with any updates at all. Needless to say I officially told them to return my deposit ASAP or I will seek legal counsel. read more

Hello, I am having problems with my new blinds. We had our windows replaced and were told by Tammy in our sales meeting our current blinds would not fit. Once our windows were complete I called window nation to get our warranty and our measurements for our windows to get blinds made. On June 16 we received the documentation with no mention of the measurements being "rough estimates". Had we not been led to believe that they weren't the actual measurement, we would have asked for the correct ones again or measured them myself. Perfectly idiotic situation. We went to Lowe's and had blinds ordered. They arrived and none of them fit. We have throw them away ($1,400) as they are custom and cannot be altered (went back to Lowe's to check). When my husband called regarding the measurements, the person he spoke with (female) was very nonchalant while telling him there was nothing window nation would do. He was told the measurements on the signed CONTRACT were rough estimates and not the actual measurements. Making her understand what happened was an empty endeavor. Mind you, window nation measured our windows 3 times and told us we would need new blinds (I was able to install the old blinds without issue while we waited for the new blinds by the way) then I contacted Tammy Hare and asked for the measurements. I told her on 6/6/2020 and told her why I needed the measurements and the returned documentation again, had no mention of rough estimates. We are stuck with the $1,400.00 blinds. I feel betrayed by the whole experience. When my husband called yesterday he was told the manager was in a meeting and she would pass the message. No call back so I called this morning and was told nobody was available and she would have someone call me back. Here is my husband outside of window nation. Looks pretty empty. Why is inaccurate information in my documents when I know they were measured no less than 3 times? I am so unhappy now with my entire experience. It is ruining my days. We bought the blinds to upgrade our house and now this? I also reached out via "chat" and nobody responded after asking for my phone number and nobody has contacted me or my husband. TO THE OWNER'S RESPONSE: BS!!!! I checked the entire contract and there was no mention whatsoever of the measurements ON THE CONTRACT! The only reason you're not doing the right thing is because you know that is suing you is not an option. You know that the $1400.00 we would be suing for would never be accepted by an attorney and you could hold it up for years. $1400.00 may not be much to you however for us and a lot of others, it can cause problems when ones must spend $2800.00 instead of $1400.00. I honestly thought that once the owner, you, learned about this you would do the right thing. Show me where in the contract did it say that measurements ON THE CONTRACT were NOT the actual measurements. This is not over. read more

Window Nation Northern Virginia - Visitors temporarily not allowed at window nation - Windows Installation Near Me - Lorton, Virginia

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To put it simply, they're a bunch of scam artists. They quoted me $16,000 for a patio door but was offered a 50% discount to get the "real" price to have the door installed. This is snake oil salesmen tactics. I went to Anderson, got the second best door in the industry and was quoted and $4500 for everything. The only discount for for the transom window, if I wanted it to match the new door. Don't fall for Window Nation's unethical and shoddy sales practices! read more

Sales presentation far better than installation of windows. $11,500 spent. 10 plus follow up visits to correct continuous problems. 2 1/2 years later, final visit today. Not recommended. Do your homework. See multiple companies. Buyer beware. read more

The high pressure "Car Dealer" style sakes tactics wete very outdated for an informed buyer and the crazy quote, that required calls to managers and "must sign today." I would not recomend this company due to the appearance of deception at the start. read more

Just had 5 new windows installed and boy was I happy! If I could give this company a 10 I would! Great salesman and installers! This is how a business should be run! In March I plan on getting more. Way to go Window Nation! read more

I've renovated four houses in my lifetime, one of which was a gut remodel. I estimate I've spoken to 50 different companies and Window Nation is unequivocally the worst - and I've spoken to, and received a settlement from, Power Home Remodeling Group. The WN experience took something like four hours - not the 1-2 promised. What to expect: 1. The sleaziest of "sleazy used car salesman" tactics 2. Lies, lies and more lies Specifics: Went to a public event where window nation was present to inquire about windows - in the exploratory stage of buying. People at the event weren't from my state or even an adjacent state. They knew very little about windows. After several questions the best answer I got was "we need to send someone to your house who can answer your questions". Ok fine, block off an hour (how long they told me it would take) and talk at the house. In hindsight, why would they send people to a home show who knew very little about windows? Should have been red flag #1. Why would they send people who were allegedly out of state and not the local team? Should have been red flag #2. Why did they lie to me and say that I had to schedule an appointment while at the show to take advantage of the promotion that's currently on their website? Red flag #3. After scheduling the appointment WN called to reschedule. Red flag #4. When the guy showed up at the rescheduled appointment he said the quote he would give was good for 30 days. After 4 hours he gave me a final price, which was good for that moment - when he left it would be "closed" or something and ~20% higher if I called the next day. The "30-day" promise was a lie. He left the misleading impression that my quote would be good for 30 days, and it was - but at the ~20% higher cost - so not really. If WN's product and service were so great then how come they wouldn't honor their quote a mere days later like the good window companies do? My conclusion is people would find these terrible yelp reviews, and other websites and stay away. The guy told me WN has a 97% satisfaction rate - do you see these yelp reviews? Another lie. Red flags 5, 6 and 7+ Let me define 'lie' before the WN people lie about lying again, as they did to me. Quoted from MW, "to create a false or misleading impression". He promised the contract could be canceled within 72 hours "with nothing more than a phone call" and "for any, or no reason at all." The contract said it must be delivered in person to their local address - so which is it a phone call or physical drop off? Turns out neither are plausible options. The next day I tried the calling option to cancel, and was told they would relay the information to the cancellation team and I would receive an email confirmation. Approximately eight hours later I received a call/voicemail from the guy who was at my house, but no email confirmation. Another lie. Seems to me they are dragging their feet waiting for the 72-hour window to pass instead of honoring their contract. The next day they said they cannot cancel over the phone and I had to go to their location. When I arrived no one was physically there! I called and was told no one works at the location. Asked for a fax number - nope they don't have that either. Asked for an email, it was the generic WN email that auto replies with "we will respond within 48 hours" It took another four hours to get someone to answer the simple question of how to deliver the damn notice. I finally was told to email the notice to XYZ email address. You can tell a lot about a the honesty and integrity of a company by how they treat unlikely customers. The company's representatives (three different people) even lied about lying. If anyone is interested in or already in the process of launching a class-action lawsuit for fraudulent sales practices please message me, I'm in. Edit: Harley Magden, the "CEO & Co-Founder", replied to this yelp review with, "We are saddened to hear that this was your experience and look forward to the opportunity to address your concerns properly; please reach out to us at 866-217-9582." Complete bullshit. That's the number I called for help the first time. Not only are his sales ASSociates lying to everyone's faces, the CEO of the entire company is lying publicly now. No wonder the company sucks this much with that kind of tone at the top. I don't believe for one second anything written here surprises Harley, his brother Aaron Magden, or AEA Investors. read more

Blocked out a Saturday afternoon for these guys just to no show. I called and they said they could reschedule. Why would I reschedule when they are the ones trying to sell me a product? I can't imagine how they treat paying customers if this is the way the treat prospects. Save yourself the time and do not even bother calling Window Nation. read more

Called the main number and was promised a call back... never happened! I would use a big box store because the price variation isn't as vast. read more

One window that was installed has leaked - slowly at first and now it has caused drywall damage. I called WN and they sent a technician who took pictures etc. He said that I would be hearing back "soon" from his manager about replacing or fixing it. That was over a month ago and 4 additional phone calls later. I was told by each person that I called that someone will call me within 1-2 business days. Each time no one has called back. Called again today and was put on hold and then transferred to voicemail (like they're tired of me calling). The call was within business hours. They "guarantee" their windows for a lifetime - whatever that means. Even if a window is broken accidentally. This window was never installed properly. I would NOT recommend this company at all at this point. read more

Providing perspective on my experience. First, I purchased the highest end window model. After installed, I noticed that the windows had a gap at the top of each side of the window, which looks terrible (cheap) and this is just part of the design. This issue is not noticeable during the sales pitch since the window is not shown at the angle that shows this unsightly aesthetic issue, but clear once the windows are installed. I previously installed Champion windows because of an emergency in which a storm damaged large Family Room (2 story room) windows, and the difference in quality appearance is staggering between the Window Nation picture shown, and the other windows. As far as installation, the reason I chose Window Nation vs sticking with Champion for a total 18 windows being replaced was that the salesperson made a point, and convinced me that Champion was having problems and many of their installers had left the company and migrated to, according to the sales person, the "higher" rated Window Nation company. The installers damaged every inside molding trim during installation, with every window showing broken trim that can be easily seen from the inside on every window. When I called to fix, they send an individual that under my insistence, apply caulking to areas broken as means to cover all the damaged the installers created. Because this was never verified by the installers as part of a Quality check that should have revealed the obvious defect created, and the fact that the technician sent to fix the damage was coordinated weeks after installation, I personally had to remove all window treatments as otherwise the technician could not do any fixing of the damage created by the installers. All in all, an extremely disappointing experience, especially considering that the reason I chose Window Nation was, according to their sales, their high quality window and quality installation. I wish I had just gone back to Champion who did a great job of installing very large, difficult windows, or had chosen Andersen Windows which all my neighbors had great experience with despite the premium price. read more

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There are so many things wrong with this company! First, they required an hour to do their estimate. 2 1/2 hours later, on a Friday night, the guy finally left! During the estimate, they forgot a window and had to redo the estimate. They pestered me for my HOA letter, calling weekly, despite the fact I had no control over it. When I set up my window replacement (in March), I told them I would not do the project until August when we got back from vacation. In May they started asking me for a date to do the windows in May! During installation, they broke a window while installing it and one window came cracked (no quality control before sending them to the job site!). It is over 4 weeks and I have not received any update from them on when my windows will be replaced (despite calling and talking to a customer service rep yesterday)! Customer service is at the bottom of their list! Do not use this company! read more

We got 5 different quotes for replacing windows and doors from various companies and this was BY FAR the worst quote experience. Very aggressive and high pressure. You either agreed to the price right then when offered or they "closed the account" and moved on. No other company did this. It also took much longer than the "hour max" it should have. And after all of that, it was only $400 cheaper than the quote we went with. read more

I will say everyone I spoke with, were quite friendly. Sales guy, great. That being said, he's great at selling. But I'm convinced the window he showed us for the demo, is not the same windows they installed in our house. Not a single window of 13 locks. My husband has called with zero response to our newly installed, now unsecured windows. The worst thing you can do to represent a business, is bad customer service. Ghosting customers shows lack of care but mostly guilt. Trust me, I'm not finished researching the possibility of being scammed by the window switch. Do not use this company read more