The from beginning to the end there was no problem with the work that has been done. I called in Feb 2026 to report a crack in a window. The gentleman came out took the measurement. I called two weeks ago to find out the progress. I was told the scheduler was busy and would get back with me. Today 5/26 called again to get an update. Was told the scheduler was in a meeting and would get back with me today. Okay no phone call. Yet my product is in. Are we short staff of installers ? No return phone call is unprofessional. Sorry that this is the only way to get attention and service. Ms. Brooks read more

I had a window and front door replaced with no issues. Everything went as planned and scheduled. The two young men did a good job with the install. Quality work! read more

Bait and switch. The salesman Charles Yatsko Pennsauken N.J. location. He gave a pamphlet with the 5 star warranty which has lifetime warranty on windows and installation. After the install the company sent me a 4 star warranty stating covered only 5 years. Same thing happened to my neighbor which I gave a referral to the company. After calling the salesman several times leaving messages and several texts he has not responded back. I emailed the company and called them and spoke to customer service which told me someone would contact me. So far nobody responded to texts or calls or emails. Buyer beware. Also in the pamphlet it gives a rating higher than the installed windows on air infiltration. Another scam. Salesman also said the wood is covered if need to be replaced during the install. One window needed the frame replaced as it fell apart when removing the old window. Installer said its not covered and not in the work order. Another lie. Charles also said he would be at the property during the install incase of something needing his authority to fix. He never showed at my house or my neighbors house. read more

Window Nation - Lifetime warranty - Windows Installation Near Me - Glen Burnie, Maryland

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After instillation of a $5400 door my husband had to tell workers to clean up caulk tips and splatter on brick deck. We discovered the door doesn't lock and representative argued saying we could buy a door security bar (after paying $5400?!) until they can get there in 23 days which means leaving our house unlocked Not real happy. read more

**FINAL UPDATE** A solid 5 out of 5 Stars The day before installation, I received a text from Vytex. This was to confirm my appointment on the 21st of November, as well as the ETA window for their installation team, which was 0830-1130. On the day of installation, the installation team arrived at 08:21. The Team Lead (Ahwner) introduced himself, and we walked to the windows that were to be replaced. He explained that before beginning the installation, he would need to confirm the measurement for accuracy. Once he completed the remeasurements, he advised me that they would start the installation. Including the TL (Ahwner), there were four members on this install team. They quickly began setting up their work areas. They placed tarps over my laminate floors, entryways, furniture, and even the grass outside. This was to ensure that no debris or loose materials would be left behind. All the work was completed by 09:43. Upon completion, the TL asked me to walk the project with him to confirm my satisfaction. He asked if I had any questions about the completed project, then asked me to sign the order of completion sheet. Part of this process included a link/QR code to scan for the final balance payment. There was an issue with the QR code, so he suggested I call their customer service for assistance. Once on the phone with their customer service, they provided an email link that I used to resolve the remaining balance. What can be said that hasn't already been said? Overall, I am delighted with Window Nation's service. Their quality workmanship, customer service, and follow-up in addressing any questions or concerns I may have had throughout this process. read more

They'll install your windows, but if you have a complaint then customer service is non existent. I've called 3 or 4 times and I always get an ai assistant and nobody ever calls back. I have 4, maybe more windows with broken seals and I deeply regret purchasing windows with this company. If you fill out the form to get in contact with the company then you'll get a real person trying to sell you windows. Of course. read more

I visited a home show in Waldorf this past weekend and made appointments with different vendors for window estimates. I double booked a Monday evening estimate and texted Window Nation to let them I had to cancel the appointment and that I would call them to reschedule. Instead of trusting that I would call to reschedule, they have called me nine times since 8:50 AM today. I am at work and this is disrespectful. Do you think I am going to call the for an estimate now? NO! read more

Don't mind paying a premium for better service but some windows were not installed properly and can't get in touch with someone to fix it when they offer 5 year free services. Unreal. read more

I had all of my windows replaced by WN a little over two years ago. Around early spring I noticed water damage starting to occur in my finished basement, but it was not horrible. And then the rain storms hit hard later this spring, and then it was noticeable. And there was a musty smell in my house when the heat and humidity started to rise. I had a contractor come in and open up the wall where the smell was emanating from, and the whole wall and all the insulation was wet and deteriorating. He determined it was coming from where WN poorly installed the three windows. WN is charging me $150 to send someone out to evaluate the damage. It is really bad. So bad that the contractor didn't want to progress until WN took a look. He was able to remove the rotting wood and mold. Thank goodness we are not expecting rain or I would be screwed. I saved a few bucks by picking WN, and now I regret my decision. I wonder which other windows are slowly leaking. read more

Made an appointment for window estimates and waited the day of the appointment and no one showed up or called to explain why. I will not be doing business with this company. read more

Would not recommend. They have a great product that is about it. Customer service is non existent. They don't communicate at all with you about your project and don't even think about trying to get a hold of the office it's impossible and none of their phone numbers are listed. Getting the project funded was a joke. I was approved to financing but windows nation didn't like the terms that THEY applied for so reduced my discount from 60% to 40% and raised the cost of my project by $12k. The crew they sent for installation was not up to par for how they explained it to be. If you can afford anyone else I would suggest it read more

Please save yourself the trouble. Just buy windows from a reputable provider and have a handyperson install them for you. I promise it will be cheaper and you will be happier. Window Nation's window installation failed city inspection due to the windows not being properly sealed and therefore vulnerable to water coming in the home. This should be the minimum capacity for such a widely used business. They have no commitment to their craft and are just in it for money. They contract out so many things and are impossible to communicate with on issue. read more

Love my French doors but the lock was always a problem. Replaced by you but still we have trouble with it at times Installation also was off had to come prefix that too. read more

Window Nation - Florida - Windows Installation Near Me - Glen Burnie, Maryland

We had windows installed this summer for $16,000 in PA. We sat through the sales demonstration and saw one window and were sold a very different window. They made a big deal on how the window reflects heat. Sitting in front of our front picture window is like being an ant under a magnifying glass. Now that cold weather has hit, we had 6 of the 12 windows installed with condensation due to broken seals. The above mentioned picture window now feels as if we are sitting outside. Our curtains literally move from the air. We have called repeatedly with no response. Terrible window and terrible customer service! read more

We had windows installed recently with Window Nation. I would give a 5-star, but our window was cracked on the day of installation and it haws been a month and not been replaced. It is a picturesque window in our kitchen and now an "eyesore" with blue tape applied to keep it from cracking further. Since this was an initial install, I feel we have not received quality service. Just know if there is a problem with a window on initial install, there is no sense of urgency to rectify the matter in a timliness fashion. read more

After a quick response from a manager to my previous review, contacted window nation by phone and email as I was asked in the response. It turns out it was just a gimmick intended to show they are serious about changing their shady business practice. I'm still waiting to be contacted. what a shame!!! I will not recommend this company. I will update once the installation is complet. I wish I could leave zero star. read more

I called for any estimate today and it was the most disrespected I have felt as a woman. The individual told me on the phone, they would not come out and give me an ESTIMATE without my husband present. What year are we living in?!?! Just based on principle they will not be getting my business. read more

House is colder with the Window replacement job. Keep your old windows or finder a better deal with another company.

Window Nation - Avoid this Company. Window Nation is dishonest and overpriced. Their Salesmen state that the "Installers" are WN Employees but they ARE NOT. Their windows are measured by Vytex and installed by Vytex who are sloppy measuring. Instead of following Industry Standards of 1/4" inch or less. Vytex intentionally measures at least 1/2" less and fills the gap with foam. The Installers had on Window Nation T-Shirts but told me direct they were Vytex Employees. When WN agreed our overpriced windows were measured wrong and a Recorder was warranted WITH COMPENSATION to us, we agreed on a fix at my suggestion to avoid having our project stopped for 4-8 weeks saving WN thousands. Once the job was completed, WN ignored us as they skipped to the Bank with our money. Vytex measures WN jobs, Vytex builds the windows and Vytex installs the windows. WN just advertised and collected our money. Avoid Window Nation. If you don't believe me, call me direct. 443-370-6212 Sent from AOL on Android read more

Window Nation - Incorrect measurements - Windows Installation Near Me - Glen Burnie, Maryland

Horrible company to work with. We sent a request for an inspection. Didn't hear anything for days. And when we called, the only time we could get was 7pm on a work night. Fine, we did it. The inspector was a fast talking salesperson, who got our order wrong multiple times. We also wanted the windows above our doors replaced. She stated that was not a problem. Then she started making comments that doing the doors with the windows would be a better option, better look, easier work. But when we were told the doors would more than double the cost of the install, we said that the windows alone would be fine. She came back and said the doors were required to be replaced if they touched those windows. I asked to speak to a manager. I called 2 managers multiple times. I never heard back from any manager, and the agent said that she had spoken to management and that we would have to do the doors also. So we decided to cancel the installation. And did I mention that the agent, or someone at Windows Nation, electronically signed the loan application in my and my wife's names? I didn't even get to read the 25% loan paperwork, but it was already on my credit report. The agent also had two windows ordered as tempered glass that were not required to be tempered. And the two that were supposed to be tempered were listed as standard. Her excuse was that the person who came to do the precision measurements would make sure to correct anything that was wrong. I didn't like that response, especially when it concerned safety and building codes. Poor communications. Just demands that I sign a contract that I continued to tell them was incorrect. No response from management, and the only responses from the agent were texts that were rude. I would look elsewhere if you are looking for windows. read more

High pressure sales tactics. They require both homeowners to be present for their 85 slide power point presentation, likely so they can pressure you into signing a contract on the spot. A 1 hour appointment turned into almost 2 hours-who has time for that? The salesman called his boss after we said we weren't signing for any amount, and she was extremely rude and told him to shake our hands and leave. The salesman was doing his job, was friendly enough, but the outdated business model of putting down competitors and pressuring you to buy on the spot is a huge red flag. read more

My mother was in need of new windows. She is elderly, a widow, on a fixed income. She knows nothing about windows but does her best to be independent. Window nation presented their window. She was cold and tired and desperately wanted new windows. She purchased 4 windows. The cost was $6000! Why would any company do this to any person? She trusted the sales person. Shame on window nation. Her furnace is about to go. I hope the people that come for this do not take advantage of her. Oh, she was excited to be warm, the windows won't be installed for at least 8 weeks! I wish she would have called me. She'd have new windows this weekend at half the price. read more

Once they con you into signing the contract, they will not answer your calls or address any concerns they will ghost you, this has been how they have treated me so far! On average it cost around $400 to make a window and they charged me $1400 per window just to make it that is not including installation read more

I posted a 1-star review for Window Nation on YELP as well as on their direct site. I, as well as many others, seem to receive a canned response that they cannot find information on our account and never respond to the email that they suggest we contact them through. Why is it acceptable for a company to basically respond and not have to accept the 1-star review? While my review on YELP is accurately reflected as 1-star, my review on the Window Nation website is not even posted - they represent themselves as 5-star - which is probably easy to do when you don't have to show anything less than what you choose to believe. read more

Window nation installed VYTEX windows which is of poor quality and the top windows falling down with latch issue or someother.r and I am not sure what they did. After 6 years, the window is falling dowe again. I called windows nation, and the service team sent a paymnet link without even asking for the details of the issue. It is a waste of money to go for the dealer like them and spend money read more

BEWARE THIS CONTRACTOR! Truly, one of the worst contractors I've had to deal with in recent memory...complete utter incompetence. It took Window Nation 8 months to deliver four (4) new windows and doors. Multiple delays, multiple excuses, incorrect sizes, incorrect color, and overcharges. I cannot recommend, nor would I do business with them again. Hire at your own risk. As of this original review date, the sliding screen door failed to open and close properly, scraping off the paint of the door. While a representative did come out to adjust the screen, it is still not working properly. I've emailed the company representatives more than a week ago with no response. Now I am stuck with a sliding screen door that doesn't work. I only wish I had done research BEFORE selecting this vendor. Update June 19, 2015: As a solution to the sliding screen not working properly and scraping off the paint whenever the door opens and closes, Window Nations sent me a can of paint. Unbelievable! You just can't make this stuff up! A can of paint...that's their solution! Update March 2024: I mistakenly thought of giving WindowNation another chance. I made an initial appointment on Monday, and on Monday afternoon, they called me to confirm. Then another call on Tuesday to confirm. Then another call on Wednesday to confirm. I've had my fill with this overbearing company, and cancelled the appointment! If WindowNation can't keep an appointment schedule, I'll take my business elsewhere. read more

STAY AWAY FROM THESE FOLKS. Window Nation installed Gorrell brand windows in my home 15 years ago and DESPITE THE WARRANTY BEING FOR 50 YEARS, have refused to honor THEIR OWN WARRANTY the second time around saying that since Gorrell is out of business they have NO OBLIGATION. What a bunch of horse crap! IT WAS A WINDOW NATION WARRANTY, not a GORRELL Window Manufacturing Warranty. I have called a couple of times to see if they will reconsider their position. Unfortunately (for them) my next step is going to be to file a formal complaint with the Maryland State Attorney General's office. read more

I would not recommend this company to anyone after the experience we have had. On the day out our installation, the workers came with the wrong order. We ordered three windows and a door, they came with two windows and a door, and one wrong window. I called and spoke with customer service and the gentleman took put in an email request to have someone call me back. After about 20 or so minutes one of the workers confirmed with me about the door and there was a piece missing. So I called customer again to ask they to add a note to also.include there was a piece missing from the door. I was explained what had transpired early and ask if a note could be added so that when the call come in they have a clear understanding of what was going on. The gentleman told me that he remembered speaking with me earlier. I said ok great. They he tells me that he didn't need to take the information because I already had an email in for the windows and I could tell whoever calles me back about the door. So I asked him was it his company policy that on one ticket or email be open at a time. He said that he already took my information and it wasnt necessary for him to put in the issue for for the door because there was already on put in for the windows. I then said to the gentleman, the door installation would not be complete today because they was a missing piece. I just wanted them to be awake so that they have a clear understanding. So the gentleman says that i need to wait my turn for someone to call me back and they would deal with all the issues. So i asked to speak with a supervisor. He said the matter did not warrant a supervisor. I explained that i needa supervisor for a different reason. And he said no you don't need to talk with a supervisor, i can talk to someone when they called me back. So i hung up on him and called back and explained the situation to a different young lady who was supposed to transfer me to her manage but instead got transferred to an automated system. So i chose a different option and spoke with someone else. I explained in a shory version of what transpired. She proceeded to defend her co-worker. And when i asked if a not could be added to the email he sent she hung up on me. I want to be clear that i had zero issues with the gentleman who vame oit to my home. They were trying to work with me and my husband because he said that they(Window Nation) send them on jobs all the time with wrong or incomplete orders. They gentleman that was here working even called his supervisor to let them know what was going on. He was very helpful. And I do not want him the other gentleman working with him to be the blame. Window Nation is the blame for their poor customer service. I believe in communication and letting the people or companies know what is going on so that we all can come to a resolution for the least amount of stress for everyone. Window Nation's customer service needs to do better when families are spending their hard earned money. read more

Liars from office to office! Guaranteed dates, lied three times about why. Greenville office all quit because of lies. "We have your money, so there's nothing you can do." Save yourself heartache. Use a local person. read more

Terrible. Just terrible. I wish I had my old windows back. I was NOT aware we were getting window inserts, sales guy didn't tell us and with $900-1500 per window I thought we were getting the actual replacement . We lost 6+inch perimeter on each window of natural light. The install team left glue residue all over the windows, each one, inside and outside plus all over the siding which I've called 3 times for them to come and clean, they send someone out but it still looks terrible . Sliding glass door keeps jamming, doesn't even close all the way. I thought our old door was bad but the new door is worse. Plus a very narrow person cant fit through the sliding door opening bc it's an insert, not replacement. The skinniest of people have to go through sideways to get through the door. I'm embarrassed I spent 30k+ on these windows. I was in contact with someone in customer satisfaction and he ghosted me 3 weeks ago, I am writing this review to hopefully prevent others from making the mistake we made. Lesson learned. read more

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We needed a new garden window for our kitchen. Window Nation provided a quote and sent a technician out to measure for the window. We paid a deposit, signed the contract and they said they would contact us in 4-6 weeks to schedule the installation. Weeks later, they sent me an email without any explanation saying that they were cancelling the contract and that they would be sending us a check in the mail. We have not received the check yet. When I called their customer service, they said they couldn't talk to me about it, that they would have my representative call me. Still waiting for that call, too. All around, a terrible experience, terrible customer service, and we may have to engage a lawyer if we don't receive a refund of the money we paid. read more

It was far too expensive for the quality and service we received to have 6 windows replace and a patio door. For 5 months I could not lock three windows which were on the ground floor. The patio door would not open more than a foot until a piece of packaging fell from the top. We started the this in August 2024 and finally in April 2025 we have windows that work. Hopefully they will pass inspection. Window nation does not compensate for anything saying they held up their end of the contract. Wonder how safe they would feel if they couldn't lock their windows for 5 months. read more

Great windows at a great price. Easy and they even cleaned up after themselves. Thank you Window Nation

A total waste of time. I scheduled an appointment and confirm the appointment only to have them call 40 minutes prior to the 9 a.m. appointment to cancel. I was told that they would have a sales manager use Google maps to measure my windows and give me a estimate and then set up another time where someone else could come out and measure my windows to give me a more precise estimate at a later date. They told me that there was a glitch in their system and that appointment time is now gone. Gone where? Totally unprofessional. There was no glitch. I feel as if they didn't like the fact that only one homeowner would be available for this meeting so they decided it was okay to waste my time. read more

Having contracted other companies such as Power and Nu Look Home Design for windows and doors, I'm pretty well versed on the pitch and installation process. The sales pitch, which includes a knowledgable person with years of experience (Terry in this case), the "okay, normally I can't go this low" final pitch, and then, the final final last ditch "lowest price because it's the end of the quarter" effort. Throw in some material examples and measurements and I was sold on the dream. While I liked the Power windows and door we had installed a few years back, this project (2 custom windows, 2 other windows and six sliders) was always going to be more pricey, so I was looking for a better deal. My mistake! Before the ink was even dry on the contract, I was already getting "we hope you'll give us 5 stars" emails. Seriously, they hadn't done one thing and were already hoping to get a perfect review. Communication: Throughout the process of waiting for my windows and sliders to be ready for installation, I received no less than 20 automated emails with incorrect scheduling estimates. I called to see what was up and they told me, "oh yeah our system does that it's so annoying." Cool. Finally, I got a call with a solid date and I was scheduled for a two-day install. Alas, the day before I was due to have my windows and doors installed, I got a call from Vytex saying they had a "system-wide computer malfunction" which caused them to mistakenly schedule my installation. When I called Terry and emailed Nick to let them know that their customer service is subpar (Nick was the one had asked for the positive review early on), they played hot potato and passed it on to someone at Vytex to call me back. Nick's original email says something like, "If there is any reason you would be unable to score us a 5 on any question, please contact me and give me an opportunity to resolve the situation." I did that, and the first thing he did was pitch my email and communication to someone else. Solid job, Nick. Even though the sales person will always tell you, "I'll be there every step of the way," they only really care when your install is scheduled and complete so they can get paid. After the first scheduling debacle, for which I took two days off of work for, I would have to wait another month and a half to get an installation date. The installation day was full of more surprises. The gentlemen who installed my windows and sliders told me that one of the custom windows broke and that they would have to re-order it. They seemed surprised that I had not received a call informing me of this. Me too. They told me it would be about a week because the company was going to rush the production of the window and that they would want to get the job done ASAP. Almost three weeks later, no call, no window and one of the screen door locks already broke. The materials don't seem cheap, but they're also not some exceptional work of art either. The sliders are actually pretty hard to lock (screens and doors) so I'm not too happy with that. All in all, if I had to do it again, I would just go with Power and pay the extra money. Nu Look is a solid second. I would not recommend Window Nation/Vytex. read more

Window Nation - Broken piece from screen door. - Windows Installation Near Me - Glen Burnie, Maryland

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---update 15 October--- Window nation came out and preformed an assessment on most of the windows, although not all as agreed to. They documented the fixes and what was needed for each window. They scheduled the repairs around the installation of the still missing windows. When they showed up for the "final service" attempt, they still did not have the missing windows and said "you're still waiting for those? We thought those had been installed already". So I still am missing windows. In addition, they did not have the parts needed to complete their own service that they wrote as needed. One of the techs went back to the warehouse to see if they could collect enough parts and when he returned, he had about 14 out of 72 needed parts for just one of the repairs. I was later contacted by the "new regional director" and since giving him all the information, they have gone completely silent for about two months now. We are going into colder temperatures and I still have gaps and holes in the windows, even the ones they "fixed". I also have missing screens, and still missing complete windows. And they took the screens to the windows they didn't replace. So now the original windows that are still left don't have screens, which means you can't open them for insects coming in. I stand by my original assessment of go anywhere else for windows or service. This started in Jan 2021, it is now Oct 2021 and I still have these issues. The photos, and quality of install and service speak for themselves. Don't waste your time or money, and don't be left in the cold like they are literally about to leave me. I've been asking for a termination agreement, so I can get the windows serviced and sealed up properly before it gets too cold and they can't bother to respond, but they like to read these reviews! Absolutely the worst company I have ever had the misfortune of dealing with. Lastly, you can see from the business owners response earlier this year that they not only strive for five star service and support, but have refused nothing. Then I ask simply, why is it OCT I have all these same issues? Why do I have to send email after email, and leave voice mails that go unanswered? Instead you threatened legal action, that is not service. I no longer wish to do any business with your company, you've had plenty of time and chance after chance to resolve these issues, and chose not to do so. Window nation has failed to meet both agreements they drafted and signed by service, support and time standard they themselves chose. read more

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Got Window Nation windows a couple of years ago. The window in kitchen was replaced just because I was also replacing windows in dining room. However, from the beginning I wished I had my old window back. Freezing cold when at sink in front of window. Never had this issue with old window. Am going to be putting plastic up on new window to prepare for super cold weather. Never needed to plastic up the old window. Disappointed as the windows were pricey. The hype in the tv commercial is hype. The other new windows are covered by insulated curtains so I don't notice as much. Wish I chose a different company. read more

This will be lengthy but let me first start off by saying that the one star is not entirely for the installation of the windows and more so for their deceptive sales tactics. We had 13 windows installed by WN and they aren't 100% perfect but they are fine. However, the sales rep that came to our home had a presentation that was well over 2 hours long. He arrived at 6pm and the entire process didn't end until 9pm. We didn't even hear a price until at least 2 hours in. So after the presentation we are met with the price as well as the "sign now discount". At this point we liked the product and the price so we did it and just wanted him to finally leave. We applied for financing with the sales rep through window nation (service finance company) and that process It's self was fine. However fast forward now two years and we are looking to sell our home and purchase a new one. To our suprise, it turns out the loan they had given us was a form of a home equity loan. This was never explained to us, the loan documents were typical of any standard financing documents with the language absolutely buried in it. Now is some of this on us for not reading and questioning every single line of the contract? sure. But keep in mind we are well over 2.5hrs in at this point, after working all day and not having a chance to eat any dinner. But this was not explained whatsoever by the sales rep or anyone and now this loan results in a second lien on our house making it very difficult to get approvals for another mortgage. This type of sales tactic is reminiscent of timeshare sales making people buy just to get rid of you. Something of this magnitude should be explained to the consumer not buried in a contract. read more

A terrible experience. The salespeople don't deliver on what they promise and after 3 months I still had no windows. The salespeople don't respond to my emails or text. Ted was my salesperson and I cancelled my order because he never responded back when I asked him for updates. Worst company ever. read more

I got my windows installed in 2017 and was extremely happy with the installation, promotion was the best and have had no issues since! Excellent product and value compared to overpriced Anderson and Thompson read more