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    Windmill Veterinary Center

    3.1 (16 reviews)
    Closed 8:00 am - 1:00 pm

    Services - Windmill Veterinary Center

    Pet physical or wellness exam

    Pet vaccinations

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    Karen D.

    This is a follow up to my struggle to get my limping dog seen. I get her an appointment with another Vet's office on Preston Road just past El Dorado in Frisco, and wow so professional over the phone. A new patient file was opened, I was able to email all her records to them and they actually replied to my email. They confirmed her appointment that same day by text! When it was time for her to be seen, we went back and they actually had read her prior history of no lameness and asked questions about her activity of that day. After a short time of tests, it was confirmed that she had torn her ACL and will require a very expensive surgery. So, because Windmill Vet was so "busy" learning a new computer and they had patients getting vaccines that day, my dog would have to suffer with a torn ACL, no pain meds or diagnosis until they could squeeze her in 6 days later. Priorities priorities. Bottom line, if you have a puppy or kitten that needs shots & worming, this is the place. Anything past that is a crapshoot. Pet records won't be updated, the Vet probably won't be there next time you go in and getting an appointment will be a struggle because of ineptitude of their people. It's a shame about Windmill Vet but I should have known better; I wanted to have my dog neutered and they told me I had to call the Frisco office to make arrangements for his surgery in FRISCO. Yep, you got it, Frisco. I was told they just didn't have a Vet in Prosper to do surgery. Like seriously? I could go on and on with events like this but if anyone reads this and realizes that Windmill Vet Clinic is a waste of time, then my frustration was worth it.

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    9 months ago

    Had a terrible experience on the phone with a lady named Bella. She was extremely rude.

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    4 years ago

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    Ask the Community - Windmill Veterinary Center

    Review Highlights - Windmill Veterinary Center

    A week later I receive a letter in the mail from the Center letting me know they were sorry for my loss and all the staff signed it.

    Mentioned in 3 reviews

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    My have a 16 year old Maltese. He hates baths and I've been told by other salons they don't want…read moreanything to do with him. He doesn't have behavioral problems but his Alzheimer's makes him very difficult to work with. I met the owner and the groomer and they took sick great care of my dog. He felt comfortable and they explained to me how to maintain him between visits. I highly recommend this place and am so happy that we brought him here. I highly recommend them !! My pet was truly catered too and they were understanding and caring for my little old man.

    This was my second visit. My very Small dog is easy to groom. So I know the reason she looks the…read moreway she does for the second time after being groomed at this Place is not because of behavioral issues while GROOMING!!! I've posted pictures of what I just paid $68 to have a "Professional" (I use this word Lightly) do to my Dog. You decide for yourself if you want to spend this amount of money to have your pet look like this!!!!!! It looks like a toddler got ahold of a razor and went to town. There is NOT ONE area of her that doesn't have long/short/Buzzed fur all in the same areas.... Shame on you as a Company for Charging people for the Unprofessional Services you provide to their PET'S. Now I know why you won't allow people to come in and drop off their Pets. It's Not Fear Of Covid-19. It's because You don't want anyone to Witness what you are doing to these poor Animals!!!! They Charge you and get their tip BEFORE THEY LET YOU EVEN SEE YOUR FUR BABY!!!! I've included Screen Shots of The Conversation Between myself and the "Store GM" as you can see there is only One Sulotion and not one time is it offered. "REFUND"They legitimately feel that they earned the money they charged for the Unprofessional Grooming they provided. As you can see as well, I gave them them the opportunity to prove the "YELP" reviews wrong. Not one time but twice. The concept of the Business is Wonderful. Especially for Fur Baby owners like myself. Who rescued their pet and want them to live their best life possible. The Problem is this Business is Worse then PetSmart thats saying a lot.

    Bow Tie Mobile Pet Grooming

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    Helen did a wonderful grooming job on our 4 month old golden doodle…read more Helen is knowledgeable and gentle. We are so happy Ginger Lily's first grooming treatment was with Helen at Bow Tie Mobile pet Grooming.

    I am absolutely devastated by what happened to my dog under Helen's care. I trusted her to groom my…read morebeloved Bernese Mountain Dog, but instead, he was left injured and sick. She used harsh chemicals on him and left them on too long, which burned and irritated his skin. On top of that, she aggressively scratched him with deshedding tools, leaving him raw and in pain. Within 24 hours, my sweet happy and energetic dog became lethargic and very unwell, barely able to move and not eating or drinking. We had to rush him to the emergency vet, where we were told that his rash and sickness were caused by contaminated grooming tools and/or the harsh deshedding products that were left on him. I asked all the questions and double checked that there was nothing else that could have caused this and he doubled down on the groomer causing this harm. Hearing this from a medical professional broke my heart -- my dog suffered because of carelessness and disregard. No pet owner and more importantly no pet should ever have to go through what we did. I entrusted Helen with the health and safety of my dog, and instead, he was harmed and traumatized. Please think twice before allowing Helen to touch your dog. Our pets deserve gentle, safe, and compassionate care -- not to be put at risk. Photo is of Apollo prior to groom and then another two photos after she groomed him and he had to have portions of his coat SHAVED off because of the burns and scratch's on his skin

    Kontota Grooming

    Kontota Grooming

    3.8
    (51 reviews)

    Horrible groomers! AND they cut my dog's eye. She had to go…read moreto the vet and is now on an antibiotic eye cream.

    If I could give them a negative five rating, I would do that. It was a disaster from start to…read morefinish. I filled out the paperwork but not even sure they read it. I had requested a 3/31/26 appt and they changed it to 3/30. Why ask when you aren't going to allow the requested date? I also told them my dog was large, weighed 63 lbs and was an 11 yr old Golden Doodle. They also said Natalie would be my groomer. Then the morning of the 30th, they texted me and said my groomer would be Kaitlyn. She arrived on time but they set her and my dog up for failure because in the van was a grooming table that was small and apparently very wobbly. When I saw the table, I should've just said no thanks but I thought I would give them a try because of their high ratings and reviews. Kaitlyn called me about 5 minutes later and said it wasn't going to work because my dog was so scared being with someone she didn't know, she was shaking all over and the table was too wobbly. She said maybe I should consider rescheduling the appt. I said no, I would come and get her. They not only traumatized my dog but they also injured her. When she lays down, she can no longer get up on her own. It was a total disastrous experience; certainly not the smooth, wonderful experience I was lead to believe. I would never ever use them again and I wouldn't want any other beloved dog to experience the trauma my dog went through. Laura Baumann

    Windmill Veterinary Center - groomer - Updated June 2026

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