My have a 16 year old Maltese. He hates baths and I've been told by other salons they don't want…read moreanything to do with him. He doesn't have behavioral problems but his Alzheimer's makes him very difficult to work with. I met the owner and the groomer and they took sick great care of my dog. He felt comfortable and they explained to me how to maintain him between visits. I highly recommend this place and am so happy that we brought him here. I highly recommend them !! My pet was truly catered too and they were understanding and caring for my little old man.

My girls (pugs) have been coming here for quite sometime. They groomers are great and the staff is…read morevery understanding. I have one little girl that "poops" each time we go in and they know as soon as we walk in the door and are so sweet about it. They are super understanding and listen to all our needs. My girls always smell so good when we pick them up!

I've been bringing my frenchie to pet evolution for 6mo now and have seen a consistent decline is…read moreservice. After the most recent tidy up this past Thursday we will not be returning. When I received Grizzly post tidy up he was shaking, still wet, and digging his claws into me. Once home I had to blow dry him myself only to discover he had 2 cuts. One inside of his ear and another on his inner leg. I expected a tidy trim but he had been completely shaved from belly button down and his entire tail hair had been cut off into a stub instead of trimmed. The groomer nor front desk associate mentioned anything and when I called to speak with management, I was told they would call back. It's now been 2 days with no returned call or concern for their negligence. $170 later and my dog has an uneven and unattractive underbelly and backside, shorter ear fluff (when we never asked for this to be cut) and trauma from being nicked in the process. For the price you can go somewhere that will actually care for your fur baby and communicate when things don't go as planned.

We took both our dogs to Pet Evolution recently and overall everything went well. They looked good…read moreand the staff was nice. But after we got home, we noticed two patches on Murphy's back, which was concerning. What bothered us most was that no one mentioned it to us at pickup. Even if it was minor, we should have been told. Just sharing this because better communication would have made a big difference.

I am absolutely devastated by what happened to my dog under Helen's care. I trusted her to groom my…read morebeloved Bernese Mountain Dog, but instead, he was left injured and sick. She used harsh chemicals on him and left them on too long, which burned and irritated his skin. On top of that, she aggressively scratched him with deshedding tools, leaving him raw and in pain. Within 24 hours, my sweet happy and energetic dog became lethargic and very unwell, barely able to move and not eating or drinking. We had to rush him to the emergency vet, where we were told that his rash and sickness were caused by contaminated grooming tools and/or the harsh deshedding products that were left on him. I asked all the questions and double checked that there was nothing else that could have caused this and he doubled down on the groomer causing this harm. Hearing this from a medical professional broke my heart -- my dog suffered because of carelessness and disregard. No pet owner and more importantly no pet should ever have to go through what we did. I entrusted Helen with the health and safety of my dog, and instead, he was harmed and traumatized. Please think twice before allowing Helen to touch your dog. Our pets deserve gentle, safe, and compassionate care -- not to be put at risk. Photo is of Apollo prior to groom and then another two photos after she groomed him and he had to have portions of his coat SHAVED off because of the burns and scratch's on his skin

This service was last July, 2024. The service was extremely pricy and not very good. My usual…read moregroomer was on maternity leave so I needed a new groomer for a little while and tried out Bow Tie after seeing the reviews. Helen was sweet and Jelly was not injured during the groom. However, Helen shaved my dog Jelly all the way down due to being "too matted". Jelly had been to many other groomers before in the same state (sometimes scruffier/even more "matted") and was always able to be brushed out and given a normal cut. (I have included before and after pictures of jelly -- you will see he was NOT "matted" beyond help.) All other groomers I've had take the time to de-tangle. It felt lazy that Helen decided to not take the time to brush jelly out and instead told me she "had no choice" but to shave him completely, changing the shape of his face and tail. If I had known she would've done this, I would've taken jelly to another groomer. It took months to get him back to normal. I showed pictures that I wanted jelly to look like and it was not at all. At the end, it ended up costing over $300, and she asked me to please leave a tip too. (My usual groomer is $100, and does a MUCH better job than Bow Tie.) I understand it is difficult to run a small business but I was upset with the service. I would only recommend this service to someone who just needs their dog to be trimmed, and might not be particular about how their dog looks after. Edited to add: the reason why I'm leaving a review months later is because I was showing pictures of Helen's handiwork to my regular professional dog groomer recently, and told her about Helen's reasoning behind why she "had to" shave jelly down (Helen is the only groomer to complain about this in the four years I've had jelly & his care is largely the same) and my professional dog groomer told that it was ridiculous that jelly was shaved down for what was clearly minimal matts, and that it was clear that Jelly was not brushed down properly by Bow Tie (maltipoos require wet brushing, not the dry brushing that Bow Tie attempted, because they have curly hair and not fur).

Jason was great and did a wonderful job! Needs to get his card scanner so we can provide a tip next…read moretime (who carries cash nowadays) :)

Amazing! My Charlie is so soft, fluffy, and happy!! He smells so good too! Great job and I would…read morerecommend!!

Our go to place for birthday treats for our pups! It's always a pleasant experience coming in!read more

Came here for dog treats to buy as a gift. Employees were helpful with suggestions. Ended up with…read morewatermelon juice and a cookie.

Melinda is so kind and did a fantastic job on my anxious old man of a mini Aussie, Penn. Super…read morehappy with the results!

I've been coming here for over 2 years with my 3 huskies. The care these groomers have my dogs and…read morehow great their groom is, is why I keep bringing them back and recommend them! This place is the best and the staff is why!

So happy & very grateful for Jacob & Kontota Mobile Grooming. We are new to TX & needed to find new…read moreeverything. We have a senior mini schnauzer who has hearing deficits & is a very loving but Omega personality. For months, we searched for a groomer here but were denied (unfamiliar senior dog w/ special needs, sign me up!). We ended up having to go back to his original groomer whenever we visited friends. It seems a good groomer is hard to find & are in high demand. Then someone mentioned looking for a mobile groomer so I could be around if he needed reassurance while processing yet another new situation. Dexter was picked up after the holidays from a new boarder & definitely traumatized & very dirty. Long story short, Kontota returned our call promptly & scheduled our guy for the next day. Jacob showed up on time, listened thoroughly & despite the cold, made our guy feel as comfortable & safe as possible (btw, you cannot stay in the van but it was a nice thought my friend had). In the end Jacob went above & beyond & worked so hard. No mats & my boy is so much happier & showed up at our door to run around the house to play. What magic does this young man possess to take an older deaf traumatized dog & deliver a renewed wagging pup scampering again? Completely worth every penny & he is very happy to have Dexter as a repeat client. Our little old man is going to settle in just fine. Thank you Jacob!

If I could give them a negative five rating, I would do that. It was a disaster from start to…read morefinish. I filled out the paperwork but not even sure they read it. I had requested a 3/31/26 appt and they changed it to 3/30. Why ask when you aren't going to allow the requested date? I also told them my dog was large, weighed 63 lbs and was an 11 yr old Golden Doodle. They also said Natalie would be my groomer. Then the morning of the 30th, they texted me and said my groomer would be Kaitlyn. She arrived on time but they set her and my dog up for failure because in the van was a grooming table that was small and apparently very wobbly. When I saw the table, I should've just said no thanks but I thought I would give them a try because of their high ratings and reviews. Kaitlyn called me about 5 minutes later and said it wasn't going to work because my dog was so scared being with someone she didn't know, she was shaking all over and the table was too wobbly. She said maybe I should consider rescheduling the appt. I said no, I would come and get her. They not only traumatized my dog but they also injured her. When she lays down, she can no longer get up on her own. It was a total disastrous experience; certainly not the smooth, wonderful experience I was lead to believe. I would never ever use them again and I wouldn't want any other beloved dog to experience the trauma my dog went through. Laura Baumann

Most importantly is How your doge enjoys there day at the Puppy Spa. Leopold starts getting…read moreexcited as soon as we pull up to the door. A+

My pups seem to like the Groomers. Very caring guys and our pups always look great. Definitely…read morerecommend!

We've been going to this location since we got him and we love Ms. Kim. She always does a good job,…read morebut this time he looks perfect! The staff is so friendly and always great him with snuggles.

As a family pet owner of pup Gracie, I am disappointed in the service Gracie received. We have…read morealways had a great experience when Stacie does grooming for Gracie--she does a fantastic job and knows how to handle her. Unfortunately, my recent visit was a big letdown with a new groomer. Gracie's hair was cut so short that even her collar wouldn't fit, and way too much was taken off overall. It was obvious something went wrong, and while the staff was polite, I could tell they knew it too. Unless Stacie is the one doing the grooming, I won't be coming back.

It's been 6 or so years since we first arranged a stay for our puppies at Rover Resort in Mckinney…read more We have 2 Yorkies and we always use a resort for their stay while we are on vacation. Other places, don't have the attention, facilities, and in many ways, personalized attention we receive at the Rover Resort. We leave them with the peace of mind that they will be treated as guests at the resort and not just as another boarding place. The staff is amazing, they are customer oriented, respectful with their guests and owners and overall, you can see and feel their goodwill and commitment to ensure our pets have the best experience. Our puppies are now much older, and they are treated with love and care. As long as we are allowed to enjoy our puppies, we will have them stay at Rover Resort. This way, we can enjoy our vacation with peace of mind. They really are the best of the best.

Rover is the absolute best! We board our cat here whenever we go out of town. The workers are…read morefriendly, professional & true animal lovers. The kitty condo is perfect ~ our cat has a playroom and her own litter box and bed. They make pick up, drop off, and payment beyond easy. So happy I found this place and will continue coming back again & again!