After reading many reviews and studying the costs of wind crest and other retirement communities, I decided upon Wind Crest. I've lived here a little over a year. They deliver everything promised. About 95% of the employees are fantastic. The quality and service of food differs from one restaurant to another but mostly it is very good. I really do get tired of it so I'm on the 20 meals a month plan because I still drive and like outside food along with my own cooking. When I do not feel well I have meals delivered to my apartment and this is very easy to set up. There is a 7$ charge to do so but Door Dash would be much more expensive I belong to many activities and have made many friends. We are not allowed to tip any employees so once a year there is a donor campaign for them. I am very safe walking my dog anytime day or night. Wind Crest emergency responders are very quick to go to our living quarters. My children take comfort that our doors are checked every morning by security. If our latches aren't opened by a certain time they will enter to see if we've fallen or need other assistance. What I like about living in the independent community is that there is not a Gestapo feeling. We are free to do almost anything we like. Maintenance has responded in a timely manner. I've visited the assisted living and memory units which are beautiful. I've heard complaints that they are sometimes filled and residents must go elsewhere for care. I've heard the staff is unable to deal with certain types of dementia. I pray I never end up there. I think this is a nation wide problem for elders needing special care. Not just at Wind Crest. Is Erickson making big bucks. I would assume so. Do we have annual increases in rent and ancillary services. Yes. But then again, one would have increases in their privately owned homes. I will likely run out of money and die broke if I keep living such a long life but hopefully wind crest will care for me until the end. If they don't then I will write a bad review when I'm reincarnated. Bottom line you are either going to pay a very large up front fee for senior living. Or you will pay a very high monthly fee. We have fun outdoor concerts in the summer. Do I ever feel like leaving? Yes I do. I believe this is normal when we get so old. We want our youth and our previous lives back, but my kids say I'm very blessed to live here because many cannot afford to do so. All in all, I would say this is one of the best retirement communities in the country. It just sux to get old because monies I thought I could leave to my kids will be needed to care for me plus possibly more from my kids due to a promissory note they signed to Wind Crest. My apartment is a one bedroom 1.5 bath. No balcony. Lovely large windows. Large kitchen. Tall ceilings and very beautiful. I hope my honest evaluation will assist others in their decision. I like it here very very much. It just costs a lot! Every good clean modern retirement community costs a lot! read more

Zero stars: This review is specific to the rehabilitation center - Windcrest at Regent's Point My father (late 60s) was admitted here following double knee replacement surgery, with a known diagnosis of pulmonary fibrosis. He stayed for three nights before ultimately needing to be transferred back to the hospital. Unfortunately, the level of care we experienced was deeply concerning. The biggest issue was a lack of urgency and attention to basic medical needs. Despite his pulmonary condition, my father was not provided oxygen upon arrival. We were told it was listed as "as needed," but for someone who requires oxygen regularly, this should have been proactively managed. Relying on a patient in respiratory distress to repeatedly request care is not appropriate. Response times were also a serious problem. My father frequently used the call button for assistance, and it often took 30 minutes or more for anyone to respond. On one visit, he told me he had already been waiting half an hour just to receive ice packs for his knees. I had to find a staff member myself to get help. When I asked about average response times, I was told 10-15 minutes, which did not reflect our experience. I also requested that they check whether his call button was functioning properly, but no one ever followed up. There were multiple instances where essential care depended on a family member being physically present to advocate. For example, when my father needed his inhaler during a breathing episode, staff did not respond to the call button. I again had to go into the hallway to find someone. This pattern made it clear that without constant advocacy, care could be delayed or missed. Beyond my father's care, we observed troubling situations involving other residents. My sister had to assist my father's roommate back to his bed after a staff member left him unattended and he couldn't get his wheelchair across the room. I also saw several elderly residents sitting unattended in wheelchairs in a hallway, with no staff engaging or monitoring them. While the facility did not appear understaffed based on what we observed (plenty of time for them to stand around looking at their phones or chatting with each other), there was a noticeable lack of attentiveness and urgency among staff. Overall, this was not the level of care we expected for a rehabilitation facility. We are actively working to move my father elsewhere. I would strongly encourage families to be very involved and vigilant if a loved one is placed here. read more

The Titanic- too many people, not enough lifeboats. Don't ever find yourself needing assisted living there. Horrible end of life care.

The Sales team is expert in highlighting all the wonderful things at Windcrest and there are a number of good amenities. I do not live there but have family members still there. Things to know: The food service varies greatly across the campus with several "restaurants" being better than others for taste, how hot the food is delivered and service. High school kids take your order and deliver the food. Condiments should be asked for with your order or they may take awhile if asked for after. You will be using online reservations everyday for 6 days in the future. Desired 5 or 5:30 times at popular restaurants are gone at 7:01 am. and ordering a meal to your apartment will consist of an additional delivery fee and only if you order the meal before 2 pm. Calling in a reservation yields whatever time is leftover so very early or end of service. You can always just go and wait for a table. Holidays must be reserved over the phone only. Make sure to call everyday if they don't call you back. You need to use the online App to get to see all the events in dining coming up. Lots of things incur an additional charge, keep track as you order so that the monthey bill can be reconciled. The insurance for life deal is only if they have room for you in assisted living or memory care at your time of need. The money you bought your apartment with is called the deposit and they will deplete that fully before using the community fund to support you. Medical is onsite but has let us down to the point that we have opted out. I could not reconcile a bill because the back east office closes early for doing business in Mountain time. I also asked for details to match the Medicare EOB , I was told Seniors asked us to take that off as to confusing. That's a big NO. You will be charged new charges every Jamuary. They will decide to restore an area you use and keep it out of commission for the worst weather. I.E. new kitchen and dining room over winter when you may not want to ride the shuttle going outside and in. Dining halls are a ways away from shuttle drop offs. This is a planned for community so lots of opportunities and while you are vital, a great place...,make sure you want to go back to that time you had to cart your own groceries in from the car. Make sure you want to spend all your savings to them. We have chosen to hire outside housekeeping as the fees for this service has led to missing items and poor cleaning at a high price. Maintenance on apartment items is included though. Just saying: go into it with your eyes wide open. Read the move out policy and understand it. Deposits i.e. your apartment cost will not given back to you immediately even if you need to move to an outside care facility, only when transferred over to the assisted living side. You will need someone to schedule the move on both sides and fulfill the move out timeline where a new buyer is signed up after Windcrest restores your apartment to their specifications. While it knew: there were table cloths, real flowers and flicker lights on the table. There were free events- no charges for a dance band to come in and performances. Now there may be too many people to do that or lack of Windcrest to invite multiple performances in on the same day to cover the entire poplulation? Hence the modest fee and limits. This is a just so you know review...not a place for the very elderly. read more

Wind crest I love taking my little dog there. She is a therapy dog for many of the elderly, it's the best to see how their faces light up. Over the years we've had many friends moved to this facility. I believe that there will be 17 from our community. They offer many types of Living experiences. The place is kept nice, the grounds are kept clean and very manicured with lots of beautiful flowers in the summertime. I have not really heard much complaints by any of the people that I know. I guess the biggest complaint is how sometimes it just takes so long to get their food, they also have a dining time set for them. The two bedrooms are roomy. They have a library, exercise room, classes, studies, swimming pool, outdoor patio, an amazing view, many choices of restaurants to dine at and if they're not in your building you can take a free shuttle to the next. It is pretty pricey but it's a great place for people when they are older to be able to downsize. I WOULD recommend. read more

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They talk proudly about their restaurants. But the reality is: Reservations are required for 4 of the 7 restaurants. Menus are very limited and only chsnge once a month. Quality of food is poor and inconsistent. read more

We know we hit the jackpot!!!! Could not be happier or taken care of better. There is a reason it is the biggest!!!

I wish I could say I had a good experience looking at WindCrest as a possible living place. It is seem too generic and not warm and friendly. They said they would get back to me after my visit and it's been 6-7 weeks and I have not heard from them. Like many of the places it is for a two income family or a well to do single. They also said they would have somebody from my current community who lives there call me. That didn't happen either. Even though I own a home on a golf club community and have a PERA check, with a side business, I apparently didn't qualify. I would also like to know the ratio of minorities at Windcrest. Holly Creek would get a 1 star too. read more

When this facility opened, the management bent over backwards to accommodate residents and my mother was quite happy. When we tried to get in ourselves, it was a nightmare. We told them what type of unit we were waiting for and we could never get an answer exactly how many people were ahead of us, how the system for placing new residents works, and how long we would have to wait. We were told it just depends on a lot of factors which they couldn't or wouldn't define....essentially working in a black box. We were shown 1 unit during a year of waiting...and we were not given the chance to hear or see what other units became available that we might consider. We saw other desirable units going...but when we were asked about them...we were told they were already sewn up...Really, after waiting a year? Finally, we were told that we would just have to learn to accept less in our golden years...OK...I accept that but at least give me the option of learning what is available and let me make the decision. Once we were shown a unit after a year...we were told...take it or leave it...this is what you wanted and you go to the bottom of the list (whatever the list looks like...) read more

I am a current resident having moved here in 2019. What looked like a great solution to our long-term housing needs in our golden years has turned into a survival exercise in a "Velvet Gulag". The promised campus shuttle no longer stops at our building and since the walk to the "authorized stop is 3 football fields (1,000 feet) away, we no longer can use the shuttle. That means that we can't go to the restaurants or other campus amenities we looked forward to using. The restaurant loss is OK since the food quality/service is truly awful. Each person pays $500 per month for the awful food we can't/won't eat. They keep blaming in on COVID but most residents suspect it is incompetence or greed (buying cheaper food). Last fall they opened a new swimming pool for us. Guess what - they botched the water heating system. The beautiful pool sits empty of swimmers while they make more promises and excuse. Many residents have problems with their hot water and/or heating resulting in more excuses from the management team. The worst is that two of my doctors wrote to the Wind Crest Executive Director asking that I be allowed to opt-out of the automatic Diming program so that I could use the saved monies to buy more appropriate food which would help me better manage my medical condition. As is their custom they have not answered my doctor's question. I guess that they assume a "disgruntled resident", will eventually give up, voluntarily move out or just die. (PS: They would make additional profit if any of those things occurred. read more

The whole retirement 'community' is a sham and ripe for oversight. Charging outrageous entree fees where management pockets interest on invested money. And then they charge outrageous overhead fees when the apartment is vacated. There is 1 assisted living/SNF facility for an enormous property with 1,000s of residents. Although when someone signs with Windcrest they are promised that if assisted living/SNF is needed as a resident, they will get access. Reality - maybe after the waiting list is cleared. And yes, constant complaints about the food and how bad it is. And complaints about the limited number of physicians / per resident. When someone passes, Windcrest security doesn't inform anyone they block access to the apartment. They don't tell you they've blocked access to the apartment and they don't tell you how to get access. You just have to figure it out yourself. Have a lawyer read the contract, and think carefully if you want to 'give' a large corporation a large sum of money (interest free) just to buy into the community. And don't expect the quality that is sold by Sales. read more

I was so hopeful when we moved our dad to this facility. The independent living was very nice. However, when he needed more care, things fell apart. He had dementia, and the "care" he received turned out to be horrible. His "doctor" missed several appointments with him - including 2 times when my siblings and I took off work to meet there so we could ask questions and share concerns with him. This PCP also spoke to a specialist who he though had seen our dad - but this person had not actually seen our dad. He spoke to the wrong person. We had given him the contact information in 3 different ways. He still didn't get it right - this was the DOCTOR managing our dad's care. They also sent him to the ER several times because our dad got agitated. Well, that's what dementia does. If you are not able to handle people with the disease, then please don't say that you can! And the cost - it's not cheap! If the appropriate care is being provided, then the cost is appropriate. But if not, it verges on fraud. They promised us they would care for him and do 'whatever it took'. Days after this promise was made, we were served a notice and given 30 days to move him out. The lack of honesty and integrity are very concerning. I would not recommend putting anyone here if they are unable to care for themselves. read more

My parents have been extremely happy here for seven years. They have a gorgeous apartment with Mountain views and facilities overall are clean and attractive. They've had the opportunity to participate in many activities including the Learners' Group and the Events team. Onsite facilities include exercise rooms, a pool, a doctor's office, a beauty salon, a bank, a chapel, a concert hall and an art room, as well as multiple restaurant options. Staff is friendly and helpful; however as the facility grows, there seems to be a need for more staff. Food has also declined in quality as the size of the facility has expanded. Windcrest staff was especially helpful after my dad had a stroke. A Windcrest social worker coordinated his transition from the hospital to skilled care, and then from skilled care back to their apartment. All therapists contracted for rehab have been exceptional. Overall, we are all happy with Windcrest. The best result has been my parents' ability to form new and supportive relationships with wonderful residents. read more

After reaching out to several phone numbers, and getting only voice mail at Windcrest, we finally reached the right department to have food delivery service. This is not an easy option. I was calling for my parents, well into their 80s, and asking for meal delivery as one of them was in the hospital. My mom, who has short-term memory issues was at the apartment, calling and leaving messages at the wrong number for meals, apparently. I would think, because the nature of the WC community is to serve the retired population, that they would be good enough to have routed her calls to the appropriate place, instead our mom has been eating hotdogs for 5 days waiting for meal delivery that never took place. Truly, for anyone who has typical age-related memory issues, this place might not be a good fit, as the staff forgets that their clients are might not be a sharp as they were in their 50s and 60s??? read more

I have lived in WindCrest for the last 11 months. While I think the staff tries to do a good job, it is questionable at times. I will say they were very attentive to new move in's. The trained staff ie: maintenance, transportation, and security do an excellent job. Unfortunately the Restaurants still struggle to prepare and serve hot, decent size portions, items that not over cooked, not drowned in heavy salty portions, and salads on decent salad plates. Most often at least one item is missing from order or served after meal is eaten or in wrong order. Some how they have failed to instruct the young people who serve that the following order is the correct one. 1. Drinks 2. Bread & Butter 3. Soup & Salad 4. Main Course & Vegetable 5. Refresh drinks 6. Do you need anything else 7. Dessert The servers are bright young teenagers who are capable of remembering this and following through. The shuttle used for on campus transportation is included in the fees charged, but only runs 8 - 5, M-F. It will not handle any battery operating equipment. This is also true of any scheduled trips to Groceries, Malls, shopping of any kind. They will provide if vehicle is available for individual trips at a cost. I have been charged up to $88.00 for transportation with a scooter to Doctors appointment. The staff is very good from Transportation and very accommodating. WindCrest simply can not keep up with the needs of this democratic. The shuttle also serves only a limited number of buildings on Campus. If you move into a new building you have a long hike to your car, shuttle, Restaurants, Town Center and all that is located there. There are more and more residents using personal scooters so as not wear themselves out and to be able to participate in activities. All in all I can not score WindCrest at this time above 3*! read more

I choose to move to Wind Crest primarily because I will be able to get services as I need them. I have eaten at their restaurants and they are very good. I am a vegetarian and there is a variety to meet my needs. The community is kept in prime condition read more

Our expeience living and thriving at Wind Crest exceeds our expectations. Our apartment is very well finished and comfortable. The kitchen is large with very nice appliances, granite counters and a large island. And, we don't have to maintain any of the equipment in our place. If someting stops working we simply call general services who repair or replace what's wrong. There are over 100 clubs and groups and over 100 fitness classes. The property is beautifully landscaped. The six dining rooms are all unique and the food is really good. Our primary care physcians are on the Wind Crest campus. Plus, there's a bank, beauty salon, market for sundry items, rehabikitation center, three fitness centers and an indoor swimming pool. There are many special vents and performances. But, the very best part of living at Wind Crest . . . the people. It was extremely easy to make frinds, to get involved. We made some close friends quickly. It's just great to know so many folks. We love it here at Wind Crest. Advice: move before you need to be here and start emjoying life in a way you may never thought possible. read more

I can only hope that when we hit retirement age, we live in an Erickson community like Windcrest. My parents are there now. HOWEVER if you are researching communities, you should definitely inquire in to the food service. The food was good when my parents moved in. However the quality, selections, and even the quantity have declined SUBSTANTIALLY. They are considering moving because they are on the lowest meal plan and feel they are throwing away money left and right because the meals are very poor quality. My dad is in declining health and my mom needs the meal support more than ever. On more than one occasion she gets food to go (they charge to deliver and quite frankly the food isn't worth the cost to begin with)... and they toss it and eat peanut butter or canned soup. (My dad is struggling to get to the dining facilities due to injury). We have expressed our displeasure in surveys, direct to management, and even in the resident group that meets on these issues. But it continues to get worse. I myself ate meals there when we moved my parents in several years ago. I was in town last November while my dad was in hospital and joined my mom for a few meals. In a word, horrible. Veggies are regularly over cooked, portions are ridiculously small now. There are minimal menu options compared to years back and the limited menu repeats over and over. There is also no rollover of unused meals unless you've been gone ten days or more. So every time my dad is in the hospital for 4, 5, 6 days.... two meals a day boom, gone. Too bad. At $17 a pop. AND let's not forget the little "frozen meals" you can get in the market. Small small...no side dishes, no salad, no beverage, no bread. $17. You've got a temporary area open while a major venue is being remodeled. It is unacceptable at best. They have to be making money as the food program is REQUIRED and people aren't eating all their meals. (Some communities have open dining hours all day, or you can roll over your unused meals to the next month). It's a captive crowd, windcrest gets the money whether you like it or not, whether you eat it or not. There is no incentive to improve. There is growing displeasure among residents! I wish they were versed in how to use social media and how to organize a group to demand better. Communities like this seem to feed hundreds or thousands a day all over the country. Not to mention large restaurants. I can't figure out why windcrest can't employ a food service model that works. If the food was decent it would be great to live there. But since the participation in the meal program is required, it just isn't ok anymore. Note the photos posted on This Yelp page from a resident. My mom actually offered a manager to show them how to wash their glassware and silverware because that is such a common issue...shame on you windcrest for cutting corners. Feels like a bait and switch. read more