Leaving this review in the hope it helps a future resident and their family from being left with…read morethe heartache we've endured the past three weeks. My 91-y/o Dad was placed in RMAL at the Quincy/Wadsworth location on October 10th. Long-time Alzheimer's patient who had recently been subject to too many falls to safely be kept at home any more. RMAL came to us highly recommended for his well-being and care. We in no way blame them for his quick passing, but instead the heartless lack of respect he received AFTER his death, and their callous lack of compassion for us, his family. Dad passed early in the morning of October 13th. He was left to lay on the floor, completely bare save for a diaper, and uncovered for at least an hour after he was attended to by paramedics. ON THE FLOOR - UNCOVERED!! WE WERE NEVER NOTIFIED OF HIS PASSING, and my brother found him on a video camera inside the room. Upon his calling the home himself, he was told, "Sorry, he's gone". Upon arrival at the facility within 40 min., he found Dad on the floor, in aforementioned condition, and covered him himself with his comforter. NO CALLS to my Mom or either of us children listed as emergency contacts. NOT ONE. And my Dad ON THE FLOOR, LEFT BARE AND UNCOVERED, FOR AN HOUR. Three days later, upon our arrival to remove belongings, we walked in to all his sheets laying crumpled in the middle of the bed, filled with his BODILY FLUIDS. NOT BAGGED - JUST LAYING ON THE MIDDLE OF THE BED (he had obviously been placed back on the bed after my brother left, at some point before the mortuary arrived - no coroner arrived to pronounce him, either). STILL no calls from anyone at the facility, THREE DAYS AFTER THE FACT. They chose to correspond only via text message. UNBAGGED, BIO-HAZARDOUS WASTE MATERIALS left in a room of a nursing home filled with other patients, for THREE DAYS! We were charged with removing the soiled sheets ourselves. Horrific treatment of my beloved Dad and the family who cared for him. They blamed the paramedics for zero phone calls. RMAL collected their fees and THEY were responsible for calling to let us know. They were also charged with caring for my Dad when we couldn't be there (we had been at the facility with him for 8 hours each of the three days he was there). NO COMPASSION OR DIGNITY WAS SHOWN TO THIS SWEET MAN! If I can save ONE person from this heartbreak in the future, it will be my life's goal from here on out!

As a healthcare professional, I can honestly say that these assisted living and memory care…read morecommunity homes are the best I've ever worked with. I mean that with all of my heart. Their care staff is highly attentive to their residents, their care is patient centered and they are very communicative to families and outside healthcare professionals who deliver care to their residents. The communities are welcoming, soothing, well-maintained and are perfect for seniors who want staff who are dedicated to their individual needs. I would trust them for the care of my own elderly parents when the time comes for them when they need a higher level of care. They are the best in the Denver metro area and would highly recommend any senior needing a place to call home.

I would caution anyone considering this establishment for their loved one. It is smoke and mirrors…read more It's a beautiful comfortable place on the outside, but the operations of the infrastructure are not . sunrise is continually understaffed. The employees are overworked and underappreciated.The weekend it is even worse when the Management is not around.Several times on a Sunday morning you would go in and my loved one would not have been fed breakfast at 11 a.m. Please use caution and do your homework..

My mother moved into the reminiscence care neighborhood two years ago, and our experience there has…read morebeen wonderful. Obviously these decisions were hard, but the staff was so accommodating and supportive. They helped with every aspect: moving in, special diet, education abut memory loss, support groups, and referred us to hospice care when that became a necessity. I can't say enough kind words about the care-givers who were with her over the last two years. I felt like they truly loved her as one of their own family. Numerous times I witnessed them laughing and crying with my mom. It was the best place for her.

This home is truly that, a home! The residents and their families are treated as family. The staff…read moreis kind and respectful and the grounds are lovely. Highly recommend!

The phrase "institutional setting" has little meaning here. Everyone on the staff is thoughtful and…read morekind and always cared for and enjoyed our mother's company. The Manor goes above and beyond caring for its residents. When our mother passed you could not ask for a more tender response. I live in Vermont and yet felt I knew the staff well enough so that when I visited they knew who I was. I cannot say enough goo things about The Manor. I am so glad my mother's last couple of years were spent here. No second thoughts about whether or not this ws the right choice. This was the best choice.

I feel so lucky to have found Balfour for my parents. My mother has complicated medical needs and…read morethe staff has gone above and beyond to take care of her. They even let us borrow a cell phone for several weeks so that we could set up her Dexcom so the nurses and our family could monitor her blood sugar. They welcomed my Dad every night for dinner for months before he became a resident himself. The staff host amazing events with great food, cocktails, and mocktails. They have movies every night in the theater room. The facility is beautiful and has on site PT, OT, and speech therapy which has been so good for my mom. The staff took such good care of my dad before he passed. It really made such a difference to my family. I feel lucky that my mom is here and confident that she is getting excellent care. Thank you to everyone!

This company will say anything to get you in the door. They make promises that do not exist, they…read moredo not care about any of the people there. All they want is your money.

We are so grateful for Audrey, Annette and all of the staff at the Lakewood location for the care…read moreand compassion they have for my mother.

When my wife needed memory care, we visited some facilities in Lakewood that were a reasonable…read moredistance from our home. The last place we toured was Crossroads Memory Care. The contrast was palpable. I realized how sterile and commercial the other places were. Sure they were new and fancy, but Crossroads is also beautiful and less than nine years old. My gut said that Crossroads was warm and caring, and I couldn't have been more right about that. The staff are amazing. They genuinely care about every resident and treat them with respect and kindness. They are never too busy to talk with a resident no matter how illucid that person may be, and they make them laugh. The caregivers go out of their way to make sure everyone is happy and comfortable, and they know the name of every resident. Crossroads provides lots of fun activities and serves delicious meals. The place is very clean and nice-smelling. It's also telling that the Executive Director's office is in the same area as the residents and that she keeps her door open for residents to drop in anytime. I feel so lucky to have my beloved wife in their excellent care.

I lived at the Ridge Pinehurst for a year and a half. My review only reflects my experience with…read moreIndependent Living - not Assisted Living nor Memory Care. * Expensive. There are other, more value driven places that are equal or better. I'm living in one now. I am much happier now than when I was at the Ridge. * Paper thin ceilings and walls. In any apartment you hear everyday noises as if they are in the room with you. There is nothing you can do about it. If you try to escape the noise and live on the top floor of the Summit, there is some kind of loud machine noise from above the ceiling. If you spend the night trying out the apartments, make sure someone has an apartment above yours to experience the noise factor. * They are more partial to dogs than cats. * Lack of signage both interior and exterior of the Summit Bldg. The main door to the Summit is in an alley without direction. Signage problems have been discussed with management, but still were not corrected after my 1.5 years living there. The Ridge building entrance is lovely, but I consider the Summit building entrance the "step child". * They have one health and wellness center and one cinema, although the website says there are more than one. * Long waits for maintenance help probably due to so much employee turnover, as in most departments. * There are resident/management meetings. Notes are taken and distributed to residents. Everything goes under "management advisement" with very little change or timely change for the residents. Recently residents asked for a furniture arrangement change in the Summit. Management denied the request stating it couldn't be done, even after residents showed how it could happen. Residents wanted this change so that conversations between them could more easily occur. Why doesn't management want solutions that will aid in the residents comfort, safety and enjoyment of their lives at little to no cost? The Ridge Pinehurst is a for profit making institution and investment. Perhaps they should invest in nonhuman entities that don't require such humane responsiveness from them. * Only recently was 24/7 concierge coverage provided at the Summit building after many complaints. There was no response from management to my letter of complaint about this issue. They require 30 days written notice upon exit, yet my letter of intent was never acknowledged by them, as I requested. * Food: Along with required rent is required payment for food of $450/month/person on a "use it or lose it" basis. If you don't eat the food, you still pay for it. If you eat the food, expect that $450/month won't cover both breakfast and lunch or dinner. Breakfast is about $10, lunch or dinner meals are approximately $16-20. PanoVista meals offered once or twice a month vary $50 plus. The sample website menu is a possible PanoVista menu, NOT an example of the regular menu. Ask to see a monthly menu. If you exceed the $450, you are billed for it. Many pork and chicken meals are served. The food is mediocre to me and many other people. No food is cooked rare, mostly medium or well done. People complain that the expensive PanoVista meals are served cold. Few choices for vegetarians. There is a weekly vegetarian offering, but they have considered pancakes as a choice for a week. In all fairness, they do have "Always Available" menu choices. Again, ask to see a monthly, regular menu as well as their "Always Available" menu. * Lifeloop is the online system for residents to learn of activities and their updates, register for activities, and make maintenance and transportation requests. Residents are able to message other residents and staff. One needs to be fairly proficient in using a smart phone, tablet or computer. They use residents, as myself, to voluntarily tutor other residents on computers, smart phones and lifeloop on a one-to-one basis. There is another computerized system you need to use to order meals and make reservations. Concierges will input information for residents if they are available. Can be overwhelming for those who are not proficient. People who register for activities using lifeloop will be allowed entrance to the activity before those who have not registered on lifeloop. There may not be any room left. * Don't believe everything their website says and don't just believe what they say in their shiny sales pitch. If visiting, use your due diligence and ask the residents what they like and dislike. Ask to see their "unique dining concepts" that they advertise on their website - ask to see the locations, menus and prices, hours and days of operation. * When your rent is raised, ask yourself if you are receiving that percentage of increases in your lifestyle.

Food is not good and often served cold. staff turn-over is very high and then the new staff are…read morepoorly trained. The pool is broken frequently. Managers dont interact with the residents (like asking how was your dinner tonight!) The dinner service ends at 7 and staff try to force people to leave even if they are still eating. The reservation system is terrible and not conducive to having guests or family visit (and then the hostess is rude if you try to beg for a table!) The facility is nice to look at but there are so many improvements that could be made (and dont get me started on the "sports bar"!)

The Libby Bortz Center is very clean and the nurses aides are very efficient! My only reason for…read morenot the five stars is the food that they served my mom when I transported her from New Orleans. In my family, dumping a family member in a nursing home is a sin!! But the Libby Bortz Center is very good in their care. I felt guilty during at that time, but I just sold my home in Five Points and moved south to Littleton so my mom would more be more safe and I know friends that can take care of her while I'm at work. But the center is excellent in its care and also designed for people with low to moderate incomes and your timing has to spot on to get a temporary room. You will see an older TV in the room on my photo - it did have a remote control with it.

My dad moved into Libby Bortz Assisted Living Center after realizing he needed to stop working and…read moreliving independently at 86. This was a huge move which he made completely on his own. He says this is his home now and he will never leave until the end. This is a beautiful clean facility that does not smell like many other senior homes. A month after moving into his room he had to have Open Heart Surgery. His motivation was the loved he had already received in his "new family at Libby Bortz". The love and amazing care given made him recover faster to get home. The staff sent him cards and called to see how he was doing. I could have never imagined a place to take such good care of my dad. Every Friday they come in and clean his room and take his laundry to be cleaned. They strip the bed and put clean sheets on the bed. When I say they clean, they really clean thoroughly. The pictures, blinds everything is spotless. Then the clothes are returned and folded very nicely. In the dining room they are given assigned seating which my dad loves as it feels like a family. The food is always delicious and the wait staff treats him very special. They make sure all are accounted for at meals which means a lot to our family. He is given a snack at bedtime so it is just more love given to check that he is doing fine. They have activities daily which he likes to attend including exercise class. They do it all from haircuts to a foot clinic and a in home doctors group comes in every few weeks. Libby Bortz is a shining example of what senior care should look like. Infact, they should be the model for our country. It shows how good management and a good price point can bring together people to love our seniors as they age. Aging with dignity and love is this wonderful facility.

I went on a tour today along with my niece and her granddaughters…read more Danielle, a marketing associate, spent a considerable amount of time with us, answering questions and touring the facility. Some of my neighbors had transferred to this place and I was fortunate enough to see one of them. She shared some of the benefits of living here and indicated that she was very happy. She also expressed that the food was very good. There is an ala carte menu of services and dining options. The entire facility is clean and very well maintained. I hope that when the time comes, I will be able to afford to live here. This is an assisted living facility and a freestanding memory care facility.

From the owner: Discover a nurturing and secure home at The Gardens at Columbine, Littleton's premier assisted…read moreliving and memory care community. Our compassionate, long-standing staff fosters genuine connections and tailored care, ensuring your loved ones thrive. Enjoy vibrant activities, picturesque grounds, and delicious cuisine in a welcoming environment, while we handle daily tasks and maintenance. Located near downtown Littleton and Denver, our picturesque community invites you to embrace new beginnings and peace of mind.

My grandpa lived at MorningStar Littleton for a little under a year and I never once felt like my…read morefamily or my grandfather was loved or cared about. Overall, most of the staff made us feel like we were a burden or didn't even acknowledge us. We had several issues with nurses and caretakers. Whenever we asked for something, it was never addressed in a timely manner. There were so many times that we would go to visit grandpa and find him laying in soiled clothes and linens. There were so many times that we would come to visit in the early afternoon and his blinds were still closed, with his breakfast still wrapped in Saran Wrap on his tray. There was no way that my grandpa's hands were able to take off the wrap even if he wanted to eat his food. Frequently, there was feces on his commode, on his pull up bar by his bed, and on his tray. It was dry and had clearly been there for a very long time with no one bothering to clean it up. It saddens me to think that his fears of a "nursing home" were realized during his stay at your facility. My parents and I have many pictures of the disgraceful and unsanitary conditions my grandpa was living in. My dad would come every day, often twice a day, to check on him and make sure he had everything he needed - food, water, clean clothes, clean bedding, etc. because we believe that my grandpa needed extra support that wasn't being offered to him from the staff at MorningStar Littleton. I am not sure why MorningStar Littleton failed so miserably in living up to the promises of dignity, care, and respect that they promised my grandpa, and my family. Perhaps it was because of the lack of staff during the trying Covid days? Maybe the staff lacked sufficient training? Perhaps the former leadership was at fault? I'm not sure what the reason was, but I believe that my grandpa deserved a better last year of his life, and I would not recommend MorningStar Littleton to other families who are forced to place their loved one in a facility like MorningStar. Simply put, I wouldn't want someone else's loved one to be treated the way my grandpa and our family was. Regularly, the staff would be in their offices, either talking amongst themselves or "on their computer", rarely engaging with residents or their families. If we needed anything, I felt like we had to go looking for help. My dad tried to show pictures of the inhuman and dirty conditions my grandpa was living in to one of the lead staff members and his response to my dad was, "I don't want to see any more of your pictures." This staff member was always very rude to our family and I believe my grandfather paid too much money for us all to be treated so terribly by him. He came in to see my grandpa on his last day of life and I wished he wouldn't have. This employee never showed care for my grandpa and I felt it was very disingenuous for him to "care" now. I have felt these feelings for the past year and I BEGGED my parents to move my grandfather to another facility that was smaller, where he would be cared for and receive more attention, but they were afraid it would be too hard on my grandpa to move him. They were afraid to say anything to the staff because when they did, they were either ignored, shut down, or we were afraid that my grandpa would be "punished" and receive less care. I have a close friend who places elderly loved ones in assisted living facilities and every time we discussed the care my grandfather was receiving, she would reply with "That's awful. They should be doing more for him and your family." I feel like our expectations were never met, let alone exceeded. The only thing I felt like MorningStar Littleton did right was the way they escorted his body, after passing, in the casket out of the building with the staff lined up to honor him. But even that left a sour taste in my mouth. MorningStar never communicated to my family that they would treat my grandpa to this meaningful gesture so we weren't able to be there as a family to partake. We had no idea, and my sisters and I were not there to see his body in the casket, escorted out of the building with the respect I believe your staff never gave him when he was alive. I was so sad when my mom told me that my grandfather was honored in this way and I wasn't able to witness it. Don't get me wrong, not everything was terrible. A few of the care takers were kind, considerate, and caring, but would disappeared after a bit. I'm not sure if they left or were reassigned elsewhere? I always say that I want to live my life without regrets, but honestly, I do regret that I didn't fight harder to find my grandpa a better place to live with people who actually cared for him, in a place where it wasn't just their "job".