Don't 'EVER' use this company. I hired them to replaced all 29 windows and 4 sliding doors in my home on August 2007, back them $20,000 was a steep dollar price. Throughout the years I was having water leaks on many windows and showing on my ceilings. I was told was my roof as it was old so I replaced my entire roof on April 2017 right after painting the house and since then still have had leaks with some windows and sliding doors. Finally, I had a water intrusion company assessing the problem and confirmed the issue to be the windows. A couple of years ago I tried reaching out but never got a call back. Last year, I was more persistent and was referred to the warranty Customer care at WinDor. By April 2022, I had their inspection and they concurred that indeed I had windows and doors leaks. Our contract reads life time warranty; however, they tried to shift their responsibility arguing that the customer has to provide proper window care otherwise the warranty is waived. Well, I had my windows wash every year, and re-caulked when the exterior was painted and again last year around the problem windows. After several follow ups, they offered to re-caulked 9 windows and 1 sliding door that they identified as the problems (water damage was visible) for $220/hr and estimated to take 4 hours. So what happened to the life time warranty?? and what will be the fate of the other 20 windows and sliding doors? I asked them to reconsider their offer as I was willing to pay some labor cost but should include all 29 windows and 4 sliding doors, its only matter of time until the others fail. I am appalled at their steep per hour offer and to the fact that their installation or window product has failed and the flat out denial of their responsibility of holding up to a contract and written warranty. By the way, I never heard back from them. I spoke with other window companies and they heard of WinDor complaints because the window seals were removed at the time of retrofitting the windows. In my case, it seems I could have issues with installation and the product itself. This kind of companies can't continue to get away with selling a product, charging a pretty penny and not holding up to their contract. Now I am left with leaky windows, damage ceilings and using water buckets for water leaks when it rains. Definitely, a Business Bureau complaint is a must! read more

The price was okay, but you get what you pay for. My beef is the lifetime warrantee. Not worth the paper. Beware trying to get coverage.

I would like to take the opportunity and thank Win/Dor on a great and professional job done. We've had our windows and doors purchased/installed by Win/Dor. I had called customer service two weeks and spoke with Kim. Kim was very professional and very helpful. I had mentioned to her that my window ledge needed changing because the vinyl was not wearing well. She had scheduled someone to come out and fix the problem. We've had Jesus come over few different times to our house on getting items fixed, Jesus is very professional and does a great job. Jesus changed our vinyl ledge and it was brand new. Thank you Jesus, Kim on a great job done and thank you Win/Dor for your quality of service. Best Regards, Jack Anaheim Hills read more

My house was built in 1985 and it still had the original windows that weren't functioning very well. I shopped around and went to Win-Dor because of the great experiences my neighbors shared. The prices were very competitive from the bids I received from others and their windows appeared to be very good quality. After making my purchase, a measuring crew came out quickly. about 3 weeks later, they were at my house installing my new windows. To my surprise, they sent out 2 install crews and finished my whole house in one day. The install crew was very good and very clean. They did a fantastic job. Inside the house is much quieter now and temperature regulation is better. The windows are insulated well keeping the temp down in the areas that get direct sun. Since my install, 2 of my neighbors have hired Win-Dor seeing the great experience that I had. read more

They don't back up their warranty on a leaking window, and their service is terrible and disorganized. It takes a lot for me to write a negative review, as a long-time business owner I have been on both sides and tend to be forgiving. My experience with WinDor was so terrible I would be embarrassed to own this company. I called to get service on a leaking window that was installed by WinDor. It took me 3 calls to finally reach someone who had a hard time finding our records, then she proceeded to try and schedule a service tech in a 3 hour window. The first available was 3 weeks away so I took it. About a week later I get a call from her saying someone overbooked my appt (??!!) and that she needs to reschedule me. She asked me for a few options and never called back. I then called a couple days before my original appointment hoping they got things worked out. Yet again, had a hard time getting all the details together and then she scrambled to get someone scheduled for me. The day of my appointment I had taken the day off work to be there for the allotted time, but nobody showed. I called the office and was told the guy scheduled for my job was running late and he would call me on his way. Nope....he never showed up or called and I never received a call to reschedule. I'm fed up and will look elsewhere for service even though I will have to pay. What good is a warranty without backing it up. Meanwhile I have water leaking into my home in the rainy season. read more

Fast, efficient, and friendly. Win-for stands behind their product, never making us wrong for the defect in the glass for our greenhouse window. read more

The guys at Win-Dor were able to provide an estimate quickly that I could use to compare to others. Their reasonable price and build quality ended up being the deciding factor. Many other BI fold door companies either came in too high, had rude third party distributors, required separate installers or wouldn't provide the colors we wanted. Win Dor was able to deliver in all these areas for us and also several of our neighbors. It is also helpful that they are now one of the leading companies and I see their doors/windows in many of the new homes around us in playa vista. The installation crew (Chris, Francis, Beto, Edgar, Ryan and Ross) was very courteous and made sure to fully plastic off the area to prevent debris from coming in during the installation. They also papered the floor and were friendly to have around. Highly recommend their hard work! The doors and install came out fabulous and both doors including stucco was done in just two days. read more

Miles, Armando and Eric are the Three Musketeers of window installation and Windor is the best company, hands down. This is the second time they have been to our house and they are real professionals. The new windows are so much better than what was put in by the builders 30 years ago. The quality and appearance is worth the price. Don't go with a cheap company or you will get cheap windows and cheap workmanship. I give be strongest recommendation to Windor and Miles, Armando and Eric. Thank You. read more

Stay away from this company. I had my entire house done by them, from all the windows to my sliding doors. They take your money and run. When you need them to repair the break down of their product, they ignore you. When you call them you are forced to leave a message on a system that is full which you then get promoted to call back later. After many attempts you finally get a hold of someone that tells you how much it's going to cost you to have someone come over to fix their product. I tried to do an online search for contact information on the founders of the company (Gary Templin / Wolf Wirthgen) but found them also to be unreachable. They must be at the bank. My point is, if you need windows and doors, find a company with CEO's that are reachable for any issues or complaints that you cant get resolved from local branch. A company's product warranty is worthless if they are not their to help you or stand behind it. read more

August 15th 2017...Update to my original review. Windor is a big company that still takes the time to listen to their customers. I am happy to let all consumers know that I received a call from John May with Windor this morning at 10:24 am today August 15th 2017. John and I discussed my challenges with the city of Palm Springs and the penalty charges I incurred. John was very receptive to my siituation and Windor is going to reimburse to me the penalty charge of $255.84. I am very happy with this outcome and of course their Windows are "5 Star" and the Windor installers are always professional. See my original original review from Friday August 11th 2017 below. Buyer beware if you are using Windor to install replacement Windows in the city of Palm Springs. I used Windor to install new windows on my home in Palm Springs on Aug 8th and 9th 2017...all was going great until on the 2nd day of install...Palm springs city inspector red tagged my property to stop all work as I needed a permit. I was unaware of this requirement as I hired Windor and they should have known this and informed me and I would have pulled the needed permit. In am repeat Windor customer...Windows in 2008 from them on a previous property ($13,000 spent) ...and $10,000 just spent yesterday...and have another property that Windor will be installing end of August ($7,000) As I pulled the permit after the fact I had to pay a penalty in addition to the permit and after emailing my contact at Windor was told that Windor would not reimburse me the penalty $$. My advice to all is to check with your city if you are installing new windows from Windor or any window replacement company....and pull the needed permit . One would think that a big company as Windor would know the requirements of the cities they are working in. read more

If I could give them zero stars I would. We placed an order for a WinDor folding window through their local authorized dealer in May 2015, and a late June delivery was promised. Long story short, they "lost" our order and it was never made. As a result, we had an approximately 9 foot wide hole in the side of our home all summer where the window was supposed to go. I complained to WinDor, and was directed to their regional manufacturer's sales rep that sits between the manufacturer and their local dealer network. He intervened, apologized, promised they would complete a new order in 4 weeks, and convinced me to re-order an new order through a different authorized local dealer, which we did. 7 weeks later (!!), we finally received the folding window, on October 27, 2015. The window arrived knocked down completely unassembled in 3 separate crates, 200 screws and so far 12 hours of assembly of the window unit itself by my general contractors just to put it together, before we even begin installation of the window on site. My general contractor commented, "38 years in this business and the first erector set window." This is, without a doubt, one of the worst home building materials suppliers I have ever dealt with. I would caution any home owner considering this product from dealing with this firm or its dealer network. This is not my first rodeo; I have dealt with many home building suppliers over the years, and have invested a lot in residential and commercial real estate. This company has been a disaster from start to finish. STAY AWAY AT ALL COSTS! read more

We are so happy with Win-Dor and specifically Stephon Tyson. We have had Win-Dor out twice and completed all our windows and then a sliding glass door. The prices were excellent and the workmanship is incredible. We highly recommend Win-Dor. Ask for Stephon. You will be as pleased as we are. read more

We have had Windor windows and sliders in both of our homes and love them! We just renovated and moved into our older home and needed servicing since the windows and doors were difficult to open. It only took an hour and Abel had everything working like new! He was very knowledgeable and respectful. We will definitely keep recommending win-dor! read more

i worked with john mccarthy on a custom, corner set of 7 folding doors for a large outdoor deck . the doors were custom made b/c they were 8.5' high each which i guess is kinda large for a door! much less a folding glass one! and the wall / corner they were to cover was 18' long. so-- a sizeable section of folding door and glass! i had heard about these guys through their radio ads. then one day when i actually needed windows and doors (which is not an every day occurrence!) the name stuck with me so i checked them out along with a dozen vendors. what i will tell you is, construction and anything custom made is very expensive. but you also can't buy solely based on price because more often than not, you get what you pay for. we had some quotes which were much much much more expensive, and others which were less. windors quote to us was $15,000. yup. $15,000! but again -- 18' of foldable glass doors, 8.5' high. a lot of window / door. but like i said, things cost. and we've seen enough construction and contracting to know what a fair quote is... or isn't. this one was very fair even though it's not a small bill! anyway we went with these guys. construction of the doors took about 5 weeks. installation took 1 day with a crew of about 5 guys who hoisted these by hand and foot up a hillside to get them to the site. before they installed, they were very conscientious about putting plastic up in the room (which didn't totally matter since it was a construction mess anyway!). they had come to check the site and also knew that they'd have to reinforce the door headers, so they did that too. what i can tell you is, they definitely knew what they were doing. and the custom doors are absolutely top notch and high quality. they are entirely equivalent to the top lines you'll see at stock window and door (who have great windows and doors too, btw!), but for much much less. the doors are double pane glass, white trim, brushed stainless ultra high quality hardware. they open and close flawlessly, they seal tightly and firmly. they've been up for a few months now and have completely pro, high-end look, feel and performance. they did a very good job, john was very good to work with and i would definitely recommend. read more

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i recently purchased and installed a Win Dor 4 panel bi fold patio door. I am a contractor with over 35 years experience. The quality seemed reasonable as we unpacked this unit. I ordered it with the ADA compliant threshold. The construction was a slab on grade so we had to cut and notch the concrete to accommodate the ADA sill. The profile and detail sheet that we received from the manufacture was wrong. After the unit was delivered, we discovered that we had to re-cut and notch the concrete because of the incorrect detail. the manufacture stated that they have changed the sI'll profile without updating the detail. After the door was in and completely assembled, we noticed that the door reveal was not the same from top to bottom on either of the side frames. It turns out that the new sill was not machine properly so that when it attached to the frame, it's at about 3/16 of an inch off at the bottom. The dealer that we purchased the door from had a very custom an amazing set of hinges made that cure this problem. but with the seal being off for the entire length of the door, it still operates very marginal. When I contacted the dealer and he came out their "solution" was to take this perfectly plum level straight in Square door and make it no longer plum to try to force the bottom of the door into place. Overall, I would have to say that I am not impressed with a $12,000 patio door that needs to be fixed before it can be used. lesson learned! I will never buy another one from this company. read more

I wish I could give a zero star. Window leaked and was told to call Kim in customer service. Left her numerous messages on different days and never received call back. Finally asked for her supervisor, she called in one minute. Called in June and made an inspection appointment for 2 months later in August. Once they determined that the windows were defective, then made appointment for replacement in October, another 2 months. Day of service, I was told that the crew called in sick and postponed to November. Today, the crew showed up. After they finished the work, they did not even say a word when they were done. My husband was standing outside and did not see them to return and that was when he realized that they were gone. So terrible service in every department. Don't use them. read more

I had a minor problem with a couple of Windows that were installed last year and Jared the service manager went above and beyond to satisfy the issue! He even replaced the screens! Thank you read more

I had window and doors replaced on my home by Win-Dor....quality product that is made local....Windows and doors were to be replaced on January 5&6.... Bad news was it rained all day on the 5th ... Win-Dor sent 2 crews on the 6th to install 3 windows and 3 large patio doors..... Crew showed up on time and got busy....work was completed by 4 pm and looks fantastic. I highly recommend Win-Dor for your window and patio door replacement...great product at a fantastic price.....install crew was highly knowledgeable and professional.....house has a totally new look to it !!!! read more

Win-Dor is a great choice for complete window replacement, door replacement, sliding glass door replacement, and patio cover installation. They have competitive pricing, friendly staff, and the results are beautiful. I highly recommend Win-Dor to our community. read more

We couldn't be happier with the product and the experience. From Stephon who came out to our home for the initial estimate to Pauline behind the scenes handling my questions by phone, to the installers, Chris and David all the way to Edgar who performed the stucco repairs. I'm not going to lie, we were stressed! The major California storm that hit us hard pushed the stucco repairs back a few days( no fault of win-dor). Aglass was ordered incorrectly and was immediately called in by the installer to Pauline who ordered the new glass which came in and was still installed before the deadline. All in all it was a good experience. Thanks Win-Dor read more

Perfect from start to finish! Jason is fantastic and bid the job, Mike was in great communication as our scheduler, and Diego and his team we're here for three days doing our install of well over twenty windows and didn't miss a beat. The entire team at WinDor are courteous, professional, and outstanding in every way. (Respectful of our entire home as well as our three dogs.) The quality workmanship as well as the actual product, WinDor is truly second to none! They are more than five star! In addition, yesturday our neghbors two doors down stopped and commented on the beauty of the huge front picture window. They had seen the WinDor truck the past three days, and seven years ago they had every window replaced in their home by WinDor with a great experience and still 100% pleased with the quality. Super happy, will definately refer others, thank you again so much! Sincerely, Julie & Steve read more

Could not be happier with the work that Win-Dor did for me today. Chad and Sean did a beautiful job with the installation of my kitchen windows. Customer service was top notch from start to finish. Thank you Win-Dor. read more

Great service and price. Tony's crew came out and did what was a two day job replacing half of our windows into a one day completion. They were careful and considerate of our home, cleaning up everything and replacing all moved furniture. The Windows look great and a vast improvement over the old windows we had. I recommend this company highly for all window replacement needs. read more

When i purchased windows i was givin a lifetime warranty it even claims to cover the accidental glass breakage , First off they show up take out the big front window and install a clearly broken window i asked why would you install a broken glass window he said he will come back another day and fix it i had taken a non paid day off work and told him no it needs to be fixed today he refused until i called the salesman n they made a new glass and brought it here ,he was mad because he was done and had to wait ,They installed the patio slider incorrect the screen door constantly fell off the frame ,I called right away they came out at least 6 times and accomplished nothing until they sent out a supervisor who measured and said door is not plumb has to be removed and reinstalled which after mutiple attempts was finally fixed correctly ,i wanted an interior foot kick lock and a keyed lock i was told it had to be installed by their installers or it would void my warranty so i paid extra for both to be installed ,I had many issues with the rollers they came and replaced them under warranty also the kick lock broke and again the came and replaced under warranty ,So the rollers started making noise and hard to roll again, well now they have stopped doing installs they only sell to contractors who sell then do the installs so now they claim its not under warranty they claim those are wear parts and are not covered under warranty mind you the warranty says lifetime warranty not limited or anything else so now the kick lock is broke the rollers are bad and i have to try and find these items and fix myself beware of deceptive warranty claims . read more

Recently had Corey come out to give us quotes on replacing all of our windows for our house in Long Beach. He was knowledgeable, focused, and provided amazing inside throughout the initial process. Corey was able to answer all of our questions, overcame some minor objections, and ultimately closed the deal. His years of experience in the industry was a plus and played a significant role in closing this deal. Looking forward to working with him throughout the entire process. read more

We needed to finish replacing the original windows in our home and in as much as we had a good experience our first go-around with Win-Dor, we thought we would return. Our salesperson was Corey and he is really the antithesis of the contractor salesman. He is professional, smart and he listens. He doesn't try to push his plan for your windows. Mike is the scheduler and he was great; he was also proactive and responsive. The install team was great, I've forgotten their names, but they worked quickly and efficiently and cleaned up as they went which kept the dust to a minimum. We needed some stucco work done and that is being done today, so I can't vouch for that yet, but the install guys assured me he does excellent work. So, all in all, I'd definitely return to Win-Dor for future window and door projects. read more

My entire experience with Windor has been amazing. From the installation, to actual usage, to them coming to replace a cracked window. Abel, the Windor service technician came out today. He was on time, knew what he was doing, and made short work of the window replacement. His customer service abilities were excellent. I hope I never need another window replacement, but if I do, I hope Abel will be the one to come on out. Fantastic job Abel! Overall, my experience with Windor has spanned two different houses. If I ever get another house that has subpar Windows, they will be my first call. read more

I had all the old aluminum framed windows and the slider in my dining room replaced about 6 weeks ago. Corey was professional and courteous when providing the estimate and the installation team rocked, getting everything done in one day. I love my windows and the Windor folks were a pleasure to deal with. I would recommend them to anyone looking to replace windows! read more

Don't ever buy any product from these people. They are rude and don't want to fix any issue you experience with your windows. They send technicians that are not trained to deal with customers. They are rude, combative, and degrading. Instead of trying to resolve the issue they insult the customers. Their service manager is even worse and hangs up the phone when he can't address why his service technician is rude!!! read more

Today I had a service appt. with the service tech Jesus. I was a very friendly, polite, and knowledge during service. The work that he did for me was excellent and would highly recommend asking for him when calling for a service tech from the Brea location. He fixed a leak in the Dining Room and Bedroom windows. He used silicon spray on the window track for sticking windows and gave me a new vision cleaner for the windows. Your work was greatly appreciated today Jesus! Parent Case No: 00034471 Order no: 50347 Margaret read more

Professional sales and installation team. Always felt comfortable with their team from the initial presentation to the installation of the windows. Reasonably priced for great quality windows. read more

I am extremely impressed with Win-dor in general and Miles and Richard in particular. From the outset, they were skilled professionals. Each day they called to tell me when they'd be here. They were courteous and friendly and made sure to protect everything in my house. They explained what they were going to do each day and stated what they would do the next. They arrived promptly and didn't slow down in the 95°heat. They went over and above on everything. Each day ended with them sweeping my floors and tidying up. They are to be commended. And now, your product: the cost was very reasonable yet far exceeded my expectations. I would not hesitate to recommend Win-dor to friends and family, or any discriminating buyer. Thanks so much - LJ Smith read more

First of all the first appoinment was canceled with very little notice. When they did give me an estimate in August 2014 In Febuary I called them and said I wanted the whole house changed out. Windor came back out gave me and estimate to change windows. I agreed to the price and asked them to install. They send a guy out later to verify windows sizes. He informed me the 5 windows were not included in the sale. When I called they wanted to charge a lot more I was not willing to install at that price. Trying to talk to them about the confusion and price was terrible. They were rude and arrogant. Now they refuse to give me my money back . Terrible company to work with. read more

See below for 6/17/16 UPDATE We have had WinDor windows and doors for about 10 years. Initially we were very satisfied. However, on our single hung windows, when ever it rained, the windows leaked. We contacted WinDor and after a month (first appointment), they noted that there was indeed a problem. Seems the weep holes to allow the water to drain out of the window channels was missing. They came out again, drilled the holes and problem solved, right? No Fast forward about 4 months later, four of the 5 windows (single hung) have failed. Seems due to the water intrusion, the ropes within the springs that allow the window to open have all rotted and failed. I called customer service on 6/1/2016 twice, talked to an operator who said she would hand deliver my message to customer service. Nothing. Left another message this morning, and posted an online request for service. So far, nothing has been done, no contact at all. Depending on how I am treated, good or bad, I will update this review. So far, I am not very happy. Update - 4th call today at 9:45AM. Talked to the operator and was told this would be sent to the manager and to customer service. Update - They called this morning about 10:00. Nice. Customer Service told me that the mechanism that opens the windows is warranted for 5 years only. (I thought they stated that these windows had a lifetime warranty.? I guess its a "Yeah but...") sort of warranty. Long story short, they are going to charge about $35 per window to make the repair, with another type of mechanism as they no longer make the version I have. They will be out in about 2 two weeks. Sorry to rant on this, but I feel, so far anyway, that their dealings are not really above board in my opinion. June 17th, 2016 Win-dor showed up today as promised, with a reminder call received the day before the appointment. Two men showed up today. and repaired all of the 5 windows, without charge. Very satisfied with the service, and grateful for the properly operating windows. They asked me to update my Yelp review, which at this point, I am more than happy to do. Case closed. read more

Amazing company to work with! We have the best windows in the whole neighborhood and for a great price! The team was extremely professional and polite! I will use them again this Summer for my sliding door! I strongly recommend them. read more

Win-dor will not stand by the quality of their windows! We had windows installed in in 2005. Yes it was awhile ago, but all the white trim (c-rap) is curling up and looks horrible all around the outside windows. It should last longer than this! Well, we had a service tech come out to inspect it. The result, $300 to come out again to simply put screws/fasteners in the trim around windows (on outside). The least Win-dor could have done is waive this cost to stand behind their windows and keep their customers satisfied with their product. A disappointment for sure! read more

I had two each, 8' x 12' Windor 3 panel slider doors installed by mancino doors and windows. They won't stay in adjustment and Windor won't help as mancino installed them. Bad manufacturer that sells to bad installers so Windor can separate themselves from warranty work....It's too bad as the price, delivery and quality were good....they just don't believe in customer service so I have doors sooooo poorly adjusted they won't lock and they won't stay in adjustment. It fell out of adjustment in 3 weeks.... read more

I have worked with John two times over the years for putting in/replacing windows in our home. He has always been timely, professional and consistent. He also helped us find a great GC for a room addition. Win Dor is great and their prices are reasonable. Highly recommend them. read more

Job well done Win-Dor! I have been referring Win-Dor to my customers for many years. They stand behind what they say. Very important for me. Thanks!! read more

Do not do business with these people!!! We moved into a house with their windows installed 4 years ago. Their warranty states that a 5 year warranty from the install date is transferable to new owners. Yet, Win-Dor refuses to honor their own warranty with us! Our glass broke due to heat damage (https://en.wikipedia.org/wiki/Spontaneous_glass_breakage). The original home owners then transferred the warranty to us. And Win-Dor refuses to retroactively apply their own warranty to the glass! Attempts to contact management were abysmal, as they evaded contact and did not return voice mail messages. Finally after more than a week of calling I talk to two separate managers who are both quite argumentative and quite the opposite of conciliatory. If you buy from these people, be aware that the management staff (J. Reed, D. May, etc.) is rude, aggressive and mean. I even asked one manager (J. Reed) if he thought this situation was fair (regardless of legality), and he said yes! They might install decent (but short-lived) windows but why should you buy from them with such rude behavior to your would-be customers when there are a hundred other installers available? Buy elsewhere! Added 7/30/18: Supporting material on spontaneous glass breakage due to nickel sulfide inclusion: http://glassed.vitroglazings.com/glasstopics/spontaneous_breakage.aspx https://www.youtube.com/watch?v=qVwFyCPW2To https://www.wfm.co.in/spontaneous-breakages-in-tempered-glass/ Edit 7/30/18: As you can see from the lengthy response below, the company continues its argumentative nature and accuses me of lying. "... it's extremely unlikely that after 4 years in proper operation that an insulated glass unit would fail in the way you described..." - I offered to allow anyone to inspect my glass to verify how it broke; J. Reed responded to this offer by laughing condescendingly and refusing my offer. "The previous owners did not transfer the warranty to you."- They did agree to transfer it in the middle of July (I made no statement of a precise date above), and they did not formally transfer it since Win-Dor refused to honor it in any case. "You then mentioned that your escrow company said that the door and window warranty was transferred." I never stated this. I only said that the residential purchase contract said all warranties transfer, which is a standard item (section 9E) in a California RPA. "Jerrod did offer to provide you with a new replacement glass unit at a discounted price"- I received other lower quotes than this "discount." "You said that you were either going to get the glass replaced for free or at 20% the cost" Incorrect; I said free or a steep discount. "As you heard when you left your first message, calls are recorded. We can share these recordings here if you'd like" I certainly do not want my calls shared on Yelp. I'm not sure if that's legal or ethical to share personal information in that way. Perhaps this is another warning for potential customers? "At this point we are not sure how to help you." Here is some free advice. Treat your customers with respect (I was called by my first name on essentially all phone calls). Return voice mail messages promptly (don't make me call you back multiple days in a row). Maybe just say "I'm sorry, but it's our policy to not make any exceptions to the strict verbiage of our warranty, even when homeowners do not promptly transfer warranties. I would like to help you out, but I just can't." Never insinuate that your customer is lying (certainly many people out there would lie about this situation, but I am not one of these people.) Lastly, I request an apology from all parties involved for implying that I was lying (repeatedly calling this breakage "accidental"), when the evidence posted above gives a plausible explanation for the spontaneous glass breakage. read more