So my drain decided to throw a tantrum, and my first plumber quoted me $350 just to snake it. Enter…read moreBoothe's Heating, Plumbing & Electric, who swooped in with their "83 or Free" special -- and didn't charge me a dime for the initial visit. Yup, free. Before every appointment, they send a text with the tech's name, photo, and even a little bio including their hobbies. It's like getting a match on a dating app, only this time the person actually shows up and fixes the problem instead of ghosting you. The first visit didn't clear the clog, but the next day another technician came out and patiently explained everything. Both were courteous, on time, and really knew their stuff. And while Yelp loves photos, trust me -- nobody wants to see what was blocking my drain. That's a whole different genre. Bottom line: Boothe's brings personality and professionalism to plumbing. They made an unpleasant situation downright educational and pleasant -- and that's a rare gift.

Mike Kimble!!!! Exceptional Service!!…read more I had the absolute pleasure of meeting Mike from Boots Plumbing, and I cannot say enough wonderful things about him. He was incredibly knowledgeable, kind, and treated me as if I were family. What impressed me most was his compassion and genuine care--he even went out of his way to call my granddaughter so I wouldn't have to walk down the hallway, since it's difficult for me to get around. That thoughtful gesture touched my heart. It's rare these days to find someone who not only knows their work inside and out but also treats people with such respect and kindness. Mike truly went above and beyond, and I deeply appreciate everything he did for me. If every employee at Boots Plumbing is anything like Mike, then this company is truly exceptional. I would wholeheartedly recommend them to anyone in need of plumbing services! -Ms. Smith

Probably the worst customer service I've experienced. They don't answer or return calls. I was…read morestuck with them due to my home warranty. Allegedly they have to order a part but the part is coming from Baltimore which means my system should be fixed soon right? Wrong. After having tried to contact them for 3 days straight while having NO air condition in the middle of this QUARANTINED PANDEMIC of a summer, they EVENTUALLY came to check out my unit on a Friday and stayed all of 5 minutes. (After I had to give personal information regarding the health of my asthmatic child). I have received no call or update yet about anything and the house is more than unbearable. If you have a choice - stay FAR away from them. I'm surprised they have any amount of stars over just 1.

The technician arrived as scheduled per window hours. He was courteous and efficient. This was…read morethe second time we used your service for the fall checkup of our newly installed HVAC in June 2021. The unit installed has performed as expected. Our electrical bill has been reduced amazingly during summer and winter months due to efficiency rating of our new unit.

I used H and J heating thanks to my insurance. They were able to send someone the same week to…read moreanalyze our furnice problem.

I just want to start out by saying this is an outstanding company. My heat quit working yesterday…read moreand I was assigned H&J through my warranty company. They were great. The technician that came to my home (shout out to Mike) was polite, professional and got my heat working in less than no time. Thank you H&J for your outstanding service!!!!

I live in northern St Mary's County. I have been a longtime customer of Burch Oil. Years ago I had…read more4 very old heat pumps at the end of their lives. I replaced one per year for 4 years. Bobby from Burch Oil explained everything heat pump to me and helped me make informed choices. (Did anyone else know that Burch Oil installs and works on heat pumps?) One of the 4 ended up being a lemon (by no fault of Burch Oil), and it was a long road to convince the company that makes the heat pumps to replace it. Those at Burch Oil helped in every way they could and eventually it was replaced. Fast forward to nowadays. Another of the heat pumps stopped working at the beginning of this heat wave on Sunday. During every week I am an hour away caring for my elderly mother at her house and can't leave without arranging care for her. Burch Oil responded immediately to my call and worked with me to arrange an appointment the next day that I could be there for. James figured out what was wrong and ordered the part, and told me it is covered by warranty--I didn't even know that, but they keep track. The part arrived the very next day. Then Buddy in dispatching worked with me to arrange a time to install it 24 hours later when I could come home again--they may have been able to install it earlier, but I couldn't come any sooner. What a relief! I'm having my granddaughters at my house this weekend and originally thought there was no way the AC would be working by then, but Burch Oil came through, and everyone I talked to was helpful and friendly and concerned for me. I could never find the words to express how grateful I am for their help, caring and personal business model, and constancy over the years.

Well burchoil just called and left a voicemail, telling us that the estimate is $4000 with a 15…read morepercent discount. Are they serious? Lol. They never addressed how they have been out to our home for the past 3 years, and Never fixed it!!! This year alone they came out 3 times and every time it was a different problem. 1st they said it just needed to b cleaned, that didn't work. They came back out and said it needed a new motor so I paid for that 2. It still didn't work. Then they come back out and say i need a whole new unit. I called to complain and couldn't get a call back. Now months later they have the nerve to call and say $4000 with a 15 percent discount. R they serious? Like I previously said, stay away from these con artists!!!!

Great work! So quick to diagnose an issue that I (and google) could not figure out. I consider…read moremyself a pretty decent DIYer, but there is definitely something to say about experience! They will be my 1st call in the future.

Bad communication. Started very enthusiastically but was not able to set up a time for them…read more Someone who does not value customers time is not someone I want to make a major purchase from. I am not buying a heat pump only but establishing a long term relationship.

Tony is a pleasure to work with. I've called this company for emergency assistance with my AC twice…read morenow and both times the unit was fixed for a reasonable price. Another company tried to get us to completely replace our system unnecessarily. This company is reliable, honest and knowledgeable. You can trust them!

I don't write many negative reviews, but I feel obligated to share this, I do not trust this…read morecompany. Logan's Mechanical misdiagnosed my 2022 furnace, claiming the gas valve was defective when the real issue was corroded gas burners. They quoted $500 for a valve that retails around $200, and a total of $1,500 for the replacement which is extremely expensive based on standard pricing. They also failed to check whether the unit was still under warranty. If I had approved the repair, the actual problem would have remained and I would have paid $1,500 for nothing. I tried to resolve this directly, but the supervisor said he would call "when he has time." It has now been about a week with no follow-up, only contact from assistants. I recommend getting a second opinion before approving any major repairs here.

I have two relatively new systems (1 yr 5 months) and I had TN Bowes out for an annual routine…read moremaintenance. Both systems were functioning just fine, EXCEPT for some reason after the technician left the Honeywell Provison Series 8000 thermostat started to malfunction. The next day it just went blank. (Hmmm.....coincidence or causation?....just saying) The technician came back and said the thermostat was defective and he could change it out then and there as he had one ($590) in his truck. I figured it was under warranty so why not and the technician said I would "get my money back, well most of it". RED FLAG - I should have asked for an explanation. So my card was charged for $590. The office just called and said they credited back to my card $343! and they pocketed $247!! (for "shipping and labor"). So be wary and very careful if you have hired them, but if you are not locked into a Maintenance Agreement I suggest you call another HVAC company.

TN Bowes performed all aspects of work professional and at a high quality. I wouldn't hesitate to…read morerecommend to anyone looking for quality HVAC service or installation. From speaking with the office staff to field they were always courteous and focus on customer satisfaction. First time out a year ago to perform some routine service on an old carrier infinity series unit, made some simple repairs and we were up and running in short time. While they were out service tech suggested thinking about replacement in the future as unit was 16 years old. Requested an estimate to replace, Eric came out and did a site survey and provide a proposal to replace unit. Fast forward to year later the unit was under high stress due to prolong heat wave. Eric stuck by the proposal he gave me a year earlier and the crew was out in quick time to replace. Not a typical project as it involved a crane to get condenser unit to the roof of a four story building. The install team were professional and extremely knowledgeable. Performed the work at a high quality level and were done in a day.

Great company James…read moreMike Termaine Frank Linda And the rest of the crew Are the best Consistent On time Don't sell you stuff you don't need Stand behind the work I use them commercially and personally

As the following comments will show, I'm a very dissatisfied customer and not happy…read more What strikes me as bizarre is this company was great in the beginning. Had good experiences with them and wouldn't have hesitated recommending them, but what follows is NO EXCUSE for a customer being treated as though they were a nuisance and didn't matter. Customer Service is exceptionally poor. Especially after spending $17,600 on a new system with this company. Initially, this wasn't the case, everything was great, but yesterday (1/21) and today (1/22), abysmal customer service. On 1/22, requested a service call for a degraded heater (less than 60 degrees in my home during frigid winter weather), and the service call was handled poorly. Responding technician did NOTHING to resolve the issue (he appeared in over his head with the problem) and was not interested in hearing my concerns, and even less respectful to me as a customer as he got impatient with me. I called the dispatch office to convey my dissatisfaction with the service call and requested that another technician be dispatched. Understandable that with the recent bad weather in NC, the demand for service calls is high. Got it. But you have to be prepared or that demand as their "Emergency Services" advertises on their website, "Here for you round the clock." So, at what level of urgency and when does an emergency support call apply with frigid weather and a degraded heating system where my health now becomes a concern with the cold? A technician was supposed to be dispatched today (1/22), but the person at the dispatch office this afternoon was aloof to my concerns and blew me off hard, saying, "It'll have to be tomorrow, and I didn't have a chance to call you today because we're so busy." Really? Too busy for a 30 second phone-call? So, if I didn't call today to follow up, I'd still be waiting for a technician that was never going to show. Also, asked when the technician would arrive tomorrow, even a general time frame, her reply was, "I don't know." This dispatch "person" couldn't have cared less about my concerns or my wellbeing as a paying customer. This service provider treated me like I didn't matter at all, but they were certainly my best friend when I spent $17,600 on a brand-new Heater A/C system that in less than 6-months after purchase, is having problems. No paying customer deserves being treated this badly, while STILL waiting for the problem to be resolved, having no idea when a technician will arrive at my home. I've lost all confidence in Simmons Air Conditioning and Heating and dread dealing with them on the "so called" 10-year warranty on this system.

Great company to work with. Very professional and knowledgeable. They diagnosed the problem quicklyread more

Please use caution when financing through this company they charge their customers for using wells…read morefargo financing an additional $1000.00 fee to use the 24 month 0% interest rate account. Its mess. You've been warned. My final signed contract states $9,940.00, with $1040.00 added to that to use 0% interest rate financing. Ensure you request they get a permit for the work to be done, even though its adds $1,500 to your bill! to ensure to work on electrical and gas line is up to Maryland codes! I was told the work was to code and didnt need to be inspected! WRONG.