A very typical bad dealership experience. I would never buy another machine from Wilson Powersport again, which is unfortunate because we were already considering a second purchase.
While the service department crew, the finance guy who took our check, and the delivery guy were all rock solid--truly five-star individuals--the sales team was a different story.
It turns out that unless the inventory is inside the showroom, it's stored out back in the open without any cover, and some vehicles even lack roofs. Who knows how long they've been sitting outside getting soaked. As someone who takes excellent care of their equipment, I was shocked by this lack of care.
When we arrived, we were shown a machine that looked wrecked and were told it was likely being used for parts. We insisted we did NOT want that machine and were assured they had another one in inventory.
However, after paying the full purchase price upfront, we were sent a picture of our machine in progress. To our dismay, it was the same one we had specifically declined. We were then told that the other machine had been "transferred to another store." Conveniently, the machine we saw outside was now being "cleaned up" and getting a light bar installed.
Upon delivery, we found a couple of rust spots on the frame and noticed that they had used an absurd amount of Armor All to cover any signs of wear. If they had thought to replace the soaked manuals in the glove box, they might have succeeded in covering up the truth.
Overall, this was a deeply disappointing experience. Buyer beware. read more
