PLEASE TAKE YOUR DOLLARS ELSEWHERE ! This is my first ever YELP review. However, this is a MUST and MUST be told.
I experienced the WORST time of my entire 60 years of life at Wilson
Lighting, the store I've ALWAYS wanted to check out!!! DO NOT GIVE THIS STORE YOUR BUSINESS!!! If they actually read their customer reviews, they should clearly remember this situation last week in the afternoon. Unless of course, this IS their normal behavior of customer service. I enter the store. there were 3 ladies at the front desk. only ONE of the ladies actually looked up at me, did NOT address me in any way...did not say hello, we're busy, can you give us a minute. NOTHING. she continued on with her task of whatever she was doing. I stood there patiently waiting...however when NONE of the Ladies said anything at all, or even looked up, I had to ASK if there was a salesperson available. I was told someone would help. I asked about wall sconces to which she replied, yes they are on the 2nd floor. so upstairs I go. I walked around at least another 10 minutes ...still no salesperson. by now, I'm feeling like..what is THIS all about ? so I speak to a gentleman who obviously works there, asking /telling him of my issue with getting assistance BUT, really, at this point (as my blood begins to boil) i said to him how interesting it was to me that I've been in this store NOW for 15 minutes, STILL not approached by a salesperson. as I was saying this to him a saleslady passes by and clearly hears my complaint. the next thing on the loudspeaker I hear, customer needs assistance on the 2nd floor.
I walked around a little more, really internally BOILING now, waited a few more minutes, STILL no assistance. but I DO see ALL the other customers in the store being helped. Even those that entered the store AFTER me. ** I'm very observant. ** so, a different saleslady passes by and I ask/ say to her that I've been in the store over 20 plus minutes and no one has asked if I need help. OH, I DID say to her, my money is green too! She said, oh, I'm sorry no one has helped you, I'll get the manager. " My reply was, I'm sorry too. now, here comes Manager Bob, who did his best to try and smooth it all over..,apologized somewhat for lack of attention, (yeah right) answered a few questions. pulled out the catalog, even asked if I wanted WATER..what ? to cool me down Bob? cause you KNOW you ALL are wrong in your treatment of customers of color ???
NEVAH, EVAH, in all my LIFE have I experienced such OUTRIGHT RACISM, dismissal ,by their ACTIONS or lack thereof. LADIES AND GENTLEMEN, IF YOU ARE AFRICAN AMERICAN or ANYONE OF COLOR, PLEASE DO NOT SUPPORT THIS BUSINESS! I did NOT give them a piece of my mind or berate them for their racist behavior, then i would have been an ANGRY BLACK WOMAN, I would NOT give them any satisfaction that their treatment of me, was acceptable. They are not worth it . They DID CONFIRM that RACISM IS STILL, I SAY, STILL ALIVE AND WELL!!!
If you at WIlson Lighting dispute this review, you will be lying to yourselves. please trust me! The WORD to ALL of my friends of ALL COLORS, DO NOT SHOP HERE!!!!!!!!!! read more