I've been to the Arhaus store at Riverside Square Mall several times and have had the pleasure of working with Lucinda Doobay on multiple visits. I've purchased several pieces from her, and each experience has been wonderful. she is very knowledgeable about the business and always willing to help by offering thoughtful suggestions. She is friendly, accommodating, and genuinely takes the time to understand what I am looking for. Her excellent customer service and expertise have made each visit enjoyable. I highly recommend her and truly appreciate all of her help. I look forward to visiting again! read more

Arhaus has style. Many things seem of good taste and quality. It's just a bit... dull? of a style for my taste. The sales associate gave us space to look. She didn't hover and she didn't even come near us. That was refreshing after a visit to Carol House. I'd look at Arhaus again, but I wouldn't be too hopeful to find something for myself. I love the look of the Brentwood Square sign above Arhaus, though! read more

Do not spend your money on the worst quality furniture I've ever owned. Worst service. They are the worst. I rate them a zero or lower. It's just my husband and me. Fabric on Arhaus sofa looks pilled like an old sweater. I've not owned it for two years. I call since I purchased an extended warranty. Of course it's not covered. The worst. I cannot say enough about the worst quality, worst service, and stupid expensive. Never. Again. Run. read more

Yes buyer beware.I went in on 3/17/25. interested in purchasing 4 items during a sale was given in writing a aurhaus personal plan a price but on 3/23/25 to purchase items here is where the "bait and switch" took place .I was told now I dont get the sale my items dont add up to sale promo then in addition there r different prices marked on item and written on personal plan.I like Arhaus but I left with my head spinning in disbelief that this took place felt vulnerable then was told after purchased final sale.I feel b your on advocate take pictures of price tag which I did and dont feel pressured of a sale "there is always a sale just different scale.Im sorry to say im sad I had to put this out there but feel this is not a good way for a business to practice. read more

Kathleen was AMAZING! We gave her a description of what we were looking for and she found us the perfect couch and went the extra mile to help us decide how to decorate/furnish around the couch. Would highly recommend working with her. She knows her stuff! read more

Arhaus - Furniture Stores Near Me - Brentwood, Missouri

We have, for many years, been fans of the design philosophy that Arhaus promotes. Needing several rooms of furniture for our new build, they were our first choice to approach. After meeting with Jeremy and Hannah at the Brentwood store, we were confident that they understood our desire to have the interior furnishings align with the woodland aesthetic that the house and landscape presented. Once the major pieces were selected, Hannah took our floor plan and laid out our selections to ensure the scale was proportionate. Hannah and Jeremy guided us through the process of determining colors, fabrics, and textures that would unify our design plan. After the installation of the furniture, they came to the house with loads of accessories for us to choose from for that final important layer. Working with these two was a great experience from start to finish! The end result is a beautifully curated, restful, timeless space where the land, house, and furnishings complement each other perfectly. Exactly what we had envisioned! Elaine Walter read more

BUYER BEWARE! I purchased a beautiful dining table, along with several other items, on November 2, 2020. The wait times were long, but it was understandable because of production problems and other various pandemic related issues. We finally received the table several months after the promised time--and it arrived damaged. Since then, they have sent a new product two additional times. Both times the table was more damaged than the original. We finally decided, at their urging, to choose a new table. The new table was on back order. Several months later they sent information that the table would be delivered, and it never was. We finally asked for a refund. It is now April 30, 2022, and we still have not received a refund. We have a damaged table they will not pick up, and they are completely ghosting me at this point. My next step is to contact the attorney general and BBB. Please please save yourself the trouble and never purchase anything from Arhaus, even if you love it. read more

The shopping experience at this Arhaus is very enjoyable. It is a spacious store with a friendly staff and great customer service. I have worked with Kathleen each time I have shopped. With her decorator background, she is able to share helpful ideas and suggestions for each space. Her knowledge of their large selection of beautiful quality pieces helps to bring a cohesive design together every time. I will be ordering again soon read more

This is a great place to find creative and beautiful design help. Hannah and Angie deliver excellent work while communicating well through the process. They create spaces that you are thrilled to spend time in. The wait times are not that bad. Either way, I would happily wait for something I will love. read more

Arhaus is the best place in St. Louis to purchase furniture. I work in the design field and highly recommend Arhaus furniture to all of my clients mainly because, 1. Arhaus offers a beautiful product line that reaches out to many style preferences. Arhaus is always my first choice for my personal furniture and home decor needs as well. 2. The quality of the furniture is excellent . 3. Incredible customer service. Kathleen is amazing to work with for small and large projects and will go to all ends to make sure you are getting what you want for your home. Jeremy another impressive associate who is outstanding to work with and has an excellent working knowledge of all the Arhaus products. All of the store associates work together as a team to ensure high quality customer service , which is a challenge to find these days In every situation when an issue or problem had occurred it was rectified with promptness and a positive solution. I highly recommend that if you are looking for furniture and or home decor, Arhaus should be on the top of your list. read more

Pretty, oh so pretty, but not worth the price tag. We're getting ready to redecorate our main seating room and are shopping for three matching club type chairs. Before shopping at Whole Foods, we thought we'd pop into Arhaus and see what they had to offer. We did see a couple chairs that we liked, but once we examined them closer, we were shocked at the poor construction of these chairs. They were wanting $1,000+ and when you gripped the arm rest, you could feel the wood frame. If I am going to pay over a thousand $ for a chair, I want to feel the padding that is going to give me comfort while I relax in my new chair. The sales staff was friendly and helpful, I just was not impressed with the quality of the merchandise for the price of they were asking. read more

I love Arhaus! We've worked with two different designers and they were both really good at helping us to coordinate the look we wanted. They spent a lot of time with us and listened to our ideas, concerns, and timeline. They worked with us as we came in several times and made sure we knew what the timeline for delivery might look like and when we had reward dollars to spend on our Arhaus credit card. With all that is going on with COVID 19 is they have still answered phones, relayed messages between us and the delivery service. I have been really impressed. Finally, the delivery was awesome, lots of updates on arrival time, and they were very patient and willing to move things two or three times as we tried to get the best fit for our sectional. I will definitely use them again. read more

I ordered something online on 12/13/18. Still waiting------and they have had my down payment this whole time. I hope it arrives soon and that it was worth the wait. read more

The worst experience ever. I put an heirloom quilt in the tall display cabinet and the stain from the cabinet bled into the quilt. Arhaus claims it was "customer caused" and did nothing. Will never buy a piece of furniture from this company again. Poor quality. read more

This is the best furniture buying experience I have had in my life! I have been working with them for almost a year with space planning for a new house. Over the course of this time, I have worked with several people who have been extremely respectful, helpful, positive, and honest. Two of them even came to measure and tape out my space to make sure the furniture would fit correctly. They take their time and have excellent, well thought out suggestions. I couldn't be more grateful. The product is beautiful. I can't wait to get my stuff. I hear their follow up customer service is excellent as well. read more

So surprised to see the negative reviews. We have only had positive experiences. Their quality is far superior to most other stores. We bought dining room chairs there 8 years ago and they look Practically new. Bought a sofa that was delivered this week and everything about our experience was excellent. read more

I'm not sure how long Arhaus Furniture has been around. Maybe that's because for a long time, I didn't even realize it was there! Okay, I take that back. I think, in the back of my mind, I *knew* that Arhaus existed, but I always assumed it was one of those hoity-toity-way-too-expensive-for-Stephanie type places. I mean...look at it. Even the name seems pretentious. So I've always ignored it. When it comes to furniture shopping, I'm happy at Ashley furniture (or hell, even Weekends Only! Yeah...I said it). So how did I end up at Arhaus? Well, it turns out that not everyone is as cheap as me. So when a friend was looking for a new sectional, he wanted me to tag along. He wanted a woman's opinion, which is hilarious in and of itself (hello, I shop at Kohls and am the least stylish person you will ever meet). Anyway, I was curious to see what the place was like, so I agreed to go. Arhaus, just as I expected, is pretty fancy (by my standards, anyway). Lots of interesting and expensive furniture. I was expecting to see lots of droolworthy pieces, but honestly, none of this furniture was my style. It was very "Old Money Victorian" style. Did I just make that up? I think I did. But it was very...regal. And old fashioned. Did I mention expensive? Yeah...that too. Service here was pretty awful. I'm not surprised. Two twenty-somethings -- only one of whom can actually afford the furniture (hint: not me!) -- walk into a fancy store and expect top notch service? Not going to happen. We were pretty much ignored. Womp womp. Would I come back to Arhaus? Nope. Not sure how this place stays in business...although, now that I think of it, if they sold just one piece of furniture, I'm sure that keeps the lights on for the month for them. So there you go. read more

I have done a lot of shopping at Arhaus over the years e.g. queen headboard, twin daybed, couch, leather chair and ottoman, loveseat, cherry desk, and some lamps (not all in one purchase!!!) There are many items that I admire and would love to have. That said, I do shop around at the usual suspects like C&B and PB and find overlap. And, stores like World Market often knock off some of the more established Arhaus items and Restoration hardware items (like my kitchen chairs). Sometimes, it is difficult to know who copies whom. I received a lot of help, and even a house call, from salesperson Kathleen May. She helped me make sure that my new Arhaus living room items matched my tangerine walls. They do and I receive many compliments on my living room. I'm looking for a media cabinet for my family room. Alas, everything Arhaus has tends to be super-sized, so it's not going to work for my dainty little room. My advice, watch the sales, shop around, check out floor samples and get what you like. read more

Very pricey. But I have many items from Arhaus and they all stand up to wear and tear and are built with quality. They do have a few sales a year. Their best ones are called their warehouse sales. I think they used to offer better discounts than the more recent sales. However, beware with sales at this place. They practice the tactic of increasing prices right before a sale so they can mark something with a 30% off tag. Your best bargains here are the display items. Their location is great. And their proximity to Crate & Barrel, and Restoration Hardware make it very easy to comapare prices and product lines. read more

It's like really expensive porn for obsessed indoor decor freaks - like myself. What an absolutely gorgeous store. Not only do they have a beautiful selection of furniture, they also have tons of amazing accent pieces - bowls, chandeliers, pottery - all kinds of fun pieces to have displayed in your home. The entire store is set-up so you move throughout tastefully decorated "rooms" all of them giving you great ideas of what would go with what. But don't let the displays fool you! You can customize almost everything and all pieces of furniture have swatches of other fabrics and colors attached so you can see what some other options are. I have found that everything I have purchased from Arhaus has held up very well - so has my friend, who has three kids and a dog - her couch is gorgeous after many years! All of their customized service, attentive staff and gorgeous pieces DO come at a price though - they are certainly costly. I do highly recommend them though for getting ideas on how to decorate, or if you're wanting to invest in some pieces that will last! read more

The furniture here is BEAUTIFUL. It's definitely higher end compared to Crate and Barrel, which is across the street. But that means the prices are higher, so be prepared to spend. The style here is more traditional than contemporary, too. But they have some beautiful contemporary pieces. read more

I consider Arhaus a kicked-up Pottery Barn. Yes, the prices are a bit higher, but the items here are one-of-a-kind, therefore your favorite bedroom set or kitchen table is not apt to jump out at you from the nearest catalog. I do not consider the price points outrageous, especially if you hit it right at the sales. I ended up with a full-size, wrought iron headboard and footboard that ended up costing less than similar items I have seen at PB or Crate and Barrel. It is evident that the quality of pieces at Arhaus is high. Paige, the sales associate who helped me, went the extra mile, letting me know that the full size was out of stock, but that I could place my name on a list to ensure that I will have it once it does come in. This turned out to be an unexpected bonus, as I also spotted a cute marble bistro table and two chairs. As these pieces were must-haves, it was decided to splash out and buy them. What really sold me was the fact that there would not be any additional delivery charges (over and above the bed, which I'd already picked out) for these items. It seems to be the practice at Arhaus to essentially bundle all items for delivery, even if the items have different delivery dates. This is convenient, as my table and chairs will be delivered this week, with the bed items having an ETA of November. I have already begun to receive e-mails from Arhaus, which makes the inner interior decorator in me want to come out and play or, at the very least, stalk the sales at this store. read more

I would give this place 2 stars for price and 4 stars for selection, so 3 overall. It is very pricey, so if you're furniture shopping with a tight budget, skip Arhaus. However, if you're willing to spend a little extra, they have some very nice pieces. Overall, their style tends to be mostly country and traditional. You may find a couple contemporary accent pieces, but not much. They have some very cool accent pieces that really look one-of-a-kind and handcrafted, so if you're looking for something to fill up a bare wall or corner you might want to check this place out for something unique. read more

I don't understand why there are so many bad reviews about Arhaus on here! We've only had good experiences to date with our rockstar salesman Jeremy. Yes, Arhaus furniture is expensive, but it's very good quality. We anticipate our two couches purchased from Arhaus to be with us for the next 15+ years. Good quality furniture is worth the investment since it will be with us for much longer than a cheaper couch. Jeremy has especially been wonderful to work with. He has been to our home to measure and make suggestions for furniture on several occasions. We purchased a couch for our basement and the opening to get down the stairs is super narrow. We were very worried about any large furniture getting down our stairs, as we had a situation once at a previous house where we had to take apart the couch to get it down stairs, which was a nightmare. Jeremy came out to our home and measured for us twice before ordering and confirmed that the piece he was suggesting would fit (but it would be a very close call). Today was the day of the delivery and while the delivery guys struggled initially, sure enough, it fit!! Jeremy even stopped by today to make sure the delivery went well. Such great customer service! We will definitely be reaching out to Jeremy in the future for additional furniture needs. read more

Extremely nice and helpful salespeople. As long as furniture is in stock and arrives without damage everything will be ok. We had a damaged chair that they did not deliver. Seven months later we are still waiting for a replacement chair. If your furniture is damaged they do not give you any kind of priority order. The replacement order goes at the bottom of the pile just like a new order. Poor way to treat a repeat customer by holding onto their money for seven months with no furniture. read more

Received very poor customer service at the concierge level, ignored e-mail and phone calls. Don't buy quality does not match price.

BE CAREFUL! We bought a sofa from here and the salesperson sold us on 12 months 0% interest financing for it. WRONG! Our salesperson lied to us. It was only 6 months. So out of the blue, right before I'm about to have twins, we get a bill in the mail with a balance that was even more than the sales price of the sofa! We called immediately and were told by someone in customer service that we could dispute it and that this happens often and usually they will honor the 12 months no interest financing we were pressured to do by the salesperson. WRONG AGAIN! We received a letter telling us that they would not. The fact that their customer service told me that this is a usual occurrence is bad enough. So apparently, their salespeople continually lie about these things? We called several times to both the financing company (Commenity) and to Arhaus trying to simply pay what we owed and explaining to them that we were willing to pay the cost of the sofa, but weren't going to pay the interest. Arhaus kept sending us back to the financing company and the financing company kept sending us back to Arhaus. NO ONE WAS WILLING TO ACTUALLY HELP US RESOLVE THIS. (Not to mention that someone claiming to be the owner contacted my husband directly after he left a bad review offering to help. They said they would have their customer service contact him immediately. He never received a call, email or anything from anyone and reached out to the "owner" at least 2 more times to which he got complete radio silence.) Finally, after months of being given the run around we gave up. When we received a call from Arhaus to collect a payment, I once again let them know that we would pay the price of the sofa, but were not paying the interest and FINALLY they agreed. Oh, wait, I'm not done....since then, I have had to call in an additional 2 more times because they have sent over bills for the interest they were trying to charge us to which a manager was supposed to have resolved and clearly never did. CONCLUSION: - Do not trust their salespeople! Make sure you read the fine print on any financing! - The furniture is super pricey, but a great quality, however, their customer service and overall experience with them will ruin that for you. - Lastly, I'm a firm believer that when the owner of a company doesn't take enough pride in their own company to try to provide a better experience, it's not a company worth buying from and clearly with this company, the terrible customer service is a company-wide issue. read more

After receiving wonderful service in the store, and as a result purchasing $11,000+ worth of furniture for our new home, customer service has been atrocious to say the least. Mis-issued and guaranteed rewards have not yet been received. After reaching out to the concierge 4 times without a call back which was promised each time, I spoke with a supervisor (Julie) who spent the duration of our conversation attempting to speak over me as I tried to calmly explain the situation for the 5th time. I hope that this behavior is not condoned by the greater company and would appreciate any internal support that is available. read more

ABSOLUTELY LOVE ARHAUS! It has never failed when someone visits my home they comment on certain pieces of furniture and where did I purchase them. A friend calls them statement pieces. Ninety-nine percent of the time, it is an Arhaus piece. I have purchased the following: A fountain A desk An entertainment center Two relic end tables that I use as nightstands A guest bed Two lamps Three baskets A planter I use as a wastebasket Another end table that I use as a printer holder and office storage A necklace Probably more and just can't remember Yes, some call their things expensive, but I'm not one to keep buying furniture and consider them lifelong purchases that are classic and span the test of time. Plus, you can get great deals during sales and clearances. Kathleen is MAGNIFICENT and has been my salesperson for years. I don't want to leave out the others. They are always SUPER KIND and helpful in any way possible. Even if you don't purchase anything, treat yourself to window shopping. read more

The Furniture here is really one of a kind. Some pieces are extremely over priced and you can usually find something better and cooler at Restoration Hardware for cheaper. We bought a floor sample recliner that was reduced more than 50% and cannot be more than happy with it. The only downfall was the sales people were not that friendly when it came time to picking up the chair. They informed us that no one in the store would help us carry out the chair or lift or anything at all. I found that odd because we didn't even ask for the info, they just flat out told us. When we did pick up the chair, the salesman was nice enough to push the recliner to the door and then proceeded to awkwardly opening up the door in a way that made no sense at all. We might go back but at this point who knows. Also to have furniture delivered its a standard $95.00 read more

The furniture is self explanatory and can be viewed on their website. This one-star rating is for the customer service. Friendly and trying-to-be-helpful enough during the sales process, the customer service dropped off - actually outright disappeared - once the credit charge went through. We were promised contact about the estimated delivery date within 4 days of purchase. No contact was made. Phone calls and a visit to the store revealed a lackadaisical attitude and unsatisfying results - still no estimated delivery date. read more

I visited the local Arhaus store right before the COVID-19 pandemic. I have visited and purchased several items, usually accessories. Unfortunately, my last experience was a not so great one. I had been eyeing a couple of chairs and was interested in purchasing them that day. I also had a return as I had purchased two poufs prior, one in store and one on line. There was a significant difference between the two, thus, the reason for the return. An associate(male), handled the transaction, and during the process I inquired of the chairs of my interest. I couldn't quite remember the name associated with the chair but could vividly remember the chair as it was in the showroom. The salesperson immediately cut me off during the conversation, indicated it was probably no longer in the showroom, and proceeded to assist another customer who apparently was more relevant than myself. I must say I am highly offended by his actions. I am not the one to pull the race card, however, it was clear that race possibly socioeconomic background had played a big part in his actions as it seemed as though this other couple(White) were making a major purchase. I have called the corporate office to complain, but never heard back. I will continue my efforts in reaching out to them, but as far as purchases, I will move on to Restoration Hardware. The customer service is far better. read more

HORRIBLE service. We ordered sofas- priced above the market price but we liked the style and we were promised the world at the time of sale- including the fact that the delivery people would move our existing furniture and the sofas came with accent pillows. The sofas came 4 weeks late, there was no communication that they would be late (I had to call to find out when they would be in) and found out at delivery that the sales man sold us a bill of goods- The delivery people screamed at me when i asked them to move the existing furniture and the salesman never placed the order for the accent pillows. When i called to ask where they were he claimed the sofa didn't come with them and basically called me a liar when i reminded him that he asked me to pick out fabric for the pillows. read more

love this store. The furniture is comfy and really well made but it is a little pricey . You get what you pay for though .

Love the unique pieces. Prices are high but the quality is very good. My only issue is the lack of QC before leaving the warehouse. I've returned more pieces than I care to mention due to a defect of some sort. Last night I picked up two high back dinning room chairs. The fabric is wide brown stripes but the stripes do not line up on the back of the chair and it looks terrible. Very irritating, and once again I have to track back to the store to switch it out. Why don't they look over this before they ship it! read more

Do not buy here! We were first convinced by our salesperson Jeremy that the bad reviews about Arhaus online were unfounded and that he would make sure that we were more than satisfied customers. Due to this we decided to buy quite a few pieces from Arhaus to furnish our new home. Initially all was well. Jeremy visited our home to help suggest pieces to buy and then we went into the store and ordered a variety of pieces for our living room and dining room areas (hoping to expand later to other rooms). Although delivery on our couch and arm chair took longer than we were told we were ok with almost all of the pieces. Except...we ordered a gorgeous dining room table, bench, and four soft dining chairs. The first two deliveries sent a table that for some reason did not match at all (in color) with the corresponding bench (no indication initially that this could be the case in the store). The following two deliveries sent deformed or broken tables. Now we are currently waiting for a call back from Arhaus, who have stopped corresponding with us, and are stuck with a dining room table that rocks (although delivery guys made great pains to note the issues and deformities with the table once they set it up to Arhaus). We wish we had purchased our dining and living furniture elsewhere and if this is how customer service is at Arhaus in terms of fixing issues with ordering or products I also wish we had not paid extra for the product insurance/guarantees. We ordered our furniture in early August and it is now December. Hopefully they will resolve our issue soon, with a table that does not rock (we are over the vast color difference at this point)! Because at this point it is just a huge joke. read more

****UPDATE 3/22/16 - - - Since this review, I have received a call from the regional manager for Arhaus. She offered 3 equally acceptable resolutions to our problem. (All 3 had been suggested by us as possible resolutions, but rejected outright at the store level). We are now happy that Arhaus has taken steps to make this right, and we are getting a new table! Upgrading rating from 1 to 3 as a result. ********* 2/26/16 We recently purchased a table from Arhaus. The table had a scratch and was discounted as a result. The "manager" recommended a vendor who could fix the scratch and who did "absolutely beautiful work." We agreed to purchase the table by phone, ($1250.00) and the vendor was to pick up the table, fix the scratch, and deliver to our home for an additional $140. 2 weeks later, the vendor delivered a table covered in overspray and a thick coat of high gloss polyurethane. The entire table had been absolutely ruined. The vendor blamed Arhaus, Arhaus said they had nothing to do with it. Further, after multiple conversations, Arhaus' "manager," Matthew, was extremely insulting and rude. He insinuated that we were liars and that our "story didn't seem to make sense." He explained that it wasn't Arhaus' problem, since we bought a floor sample. That is, until he called a week later to explain that he, too, personally also experienced damage and fraud from the same vendor - at which time he asked if I would be willing to collaborate in filing charges with the police or perhaps joint small claims. He maintained that he was in fact the manager of the store and there was no one else I could speak with to try to find a reasonable solution. We offered at least 3 suggestions of how we could meet in the middle of this unusual situation. He rejected all, and dismissed us. When I called their corporate offices, I learned that he was not in fact the manager, and that at no time had he relayed to anyone else our plight. We remain stuck with a destroyed table, and although we spent over $1500.00 so far on this table, the true manager of the store has offered only $100.00. This doesn't even begin to cover what it will cost to try to fix this piece. The thing that has been most disturbing is Arhaus' complete abandonment of customer service. We would expect a reputable company to "make good." We have gotten completely ripped off, and it still remains unclear who is at fault. Arhaus should, on principle and an interest in maintaining a solid reputation, make good on this terrible experience. Do NOT buy from here, they do NOT care about you, the consumer, after the sale!!!!!!!! read more

The sales force here is first class. But don't believe them if they say "This item is never on sale". And when there is a sale they adjust their "regular price" so that basically you rarely get any kind of a reduction. Great items, nice people, dicey pricing practices. Very few if any real bargains here. read more

I agree with other reviews on this site. The furniture is very nice, pricey but nice. This rating is for the customer service we received or have not received. We were pressured to sign up for the 0% financing instead of just paying cash. We did, however we were lied to by our sales person about the terms of the financing. 6 months after our purchase and after making payments for the 6 months we now owe more than the original cost of our purchase. We were told we had 0% for a year. Turns out it was only differed interest for 6 months so we have made over $1,500 in payments and still owe more than the original sales price. NOONE within the store is even willing to speak to us about the situation and said to talk to the finance company. The finance company says I need to speak to the store. NEVER again will I give them a dime of my money! read more

It is embarrassing how awfully Arhaus treated us after we purchased a chandelier from them. First, we were told three separate times over two months that our chandelier would be there before it was actually there. Then they told my fiancé that they would not be able to help her put in the car. I am not sure what the reasoning is behind this, but I do know that Dierbergs offers to help their customers out to the car and they do not sell $1000 chandeliers. Then, after we had the chandelier installed, we were missing four crystals. We spoke with our sales rep and she said that she would get back to us the next day, and she did... two days later, only to tell us that they do not have them in the store, and that they will have to get them shipped in. All this time we have not heard, "I am sorry" or "How can we rectify this for you?". This is truly one place that could care less after you give them your money! read more