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    Mattress Direct

    3.3 (12 reviews)
    Closed 10:00 am - 8:00 pm

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    Bob’s Discount Furniture and Mattress Store

    Bob’s Discount Furniture and Mattress Store

    2.2
    (71 reviews)
    2.2 mi
    Offers payment plans
    Established in 1991

    We had a great experience with Dustin! After months of looking online, we finally wanted to go…read morein-person to furniture stores and we liked what we saw here! We were needing a pull-out sofa for one of the rooms and didnt want anything too large. He showed us a feel options, and we settled on a leather sofa. They are certainly busy and he had to step away a few times to finish paperwork with his other customers but we weren't in a rush and didn't mind. Our sofa was delivered a few days later, delivery was seamless. The doorframe to the room it was being placed in was causing it to not fit, but they removed it and quickly put it back in. Pretty good service - if they had more stock options for sofa beds to look at, I would have preferred it BUT I am happy with our choice!

    We made an over $7,700 purchase on 7/14/26 at the St. Peters, MO location. Mark was our guest…read moreexperience specialist. He was knowledgeable and efficient. One of the very first questions that I asked Mark was if they offered haul away. That is what was going to be the deciding factor on if we went with Bob's or w/Ashley Furniture (we had found another bedroom set over there). Bob's offered haul away for a fee, and we were happy to pay that and so we went with them. After we racked up our $7,733.61 bill, Mark read our order (including the haul away) back to us, item by item. Then as a second check his manager (male, dark hair, w/tattoos) did the exact same thing. Read the order back to us line item by line item- including haul away. I know that we went over this because we talked about how the mattress would automatically be taken away since we were buying a new one there and that there were 3 other items that needed to be taken at time of delivery. We paid and left. I do not work at Bob's Furniture and so I did not realize that I should have probably asked to look at their tablet to make sure that between the two of them (Mark & the manager) that the haul away was actually on the ticket. Well surprise, surprise! Somehow it was NOT on the bill! After both of them reading us back the order line by line, there was NO HAUL away added. So what happened today on delivery day (8/1)??? They wouldn't deliver our furniture. My bedroom is completely emptied. The clothes are out all of of our dresser drawers. Everything was moved out to make it easy for them to haul away the old furniture. This is CHAOS! I called customer support and was transferred to the "resolution line". They should call that the "no resolution line" or that "all we can say is sorry" line. They do NOT resolve anything. Caroline was NOT helpful or friendly at all. In fact they made it seem like it was our fault that haul away wasn't on the ticket. I don't work for Bob's! If a customer is spending this much money and starts the conversation asking for haul away, wouldn't you expect that this would be ON THE ORDER??!! It shouldn't be my job to make sure that this is on there when the customer specifically asks for this! When was the last time you saw a customer ask to read the associate's tablet to verify the order? How awkward would that be?! This company is terrible! I have NEVER been so upset with a company. I called the phone number that was on Mark's card, and it got me to a lady named Michelle. She was very kind and was able to get a message to Katie a manager at this location. Katie has been helpful and very nice. She was able to get our order rescheduled for Tuesday (bc they don't deliver on Sun/Mon) and they are giving us a very small credit to our account and cover the haul away charge. I do appreciate this, but regardless though this is a gigantic inconvenience and I am highly displeased with this company. I believe that because of how smooth the sale went with all of their "checks and balances" (reading me back the order x2 w/a manager involved) it gave us a false sense of security and that this would be a "Bobtastic" delivery as they say. Get outta here, this has been an absolutely lousy experience. Call it "Bobterrible"! Tuesday is our delivery so we shall see how that goes. The other kicker is that my 5 year old had a small child size chair that she couldn't wait for. Rather than let us know they were leaving the delivery drivers just left and took the chair with them. They wouldn't come back because the "can't". 0 out of 100 experience so far. It sucks too because initially I would have told everyone to go here for furniture. We will see if Tuesday's delivery makes up for any of this. The last piece I would like to mention is that I run my own company. We break our backs to make our customers happy. We will send our technicians out for free if we need to, to make sure that our customers are never let down. Although Katie has been helpful, the customer service line and resolutions line is a total let down. I cannot imagine that when Bob opened this company that this is the kind of customer service that he envisioned. Just awful. I'd sure love to talk to the highest up in charge. Give them some suggestions.

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    Bob’s Discount Furniture and Mattress Store
    Bob’s Discount Furniture and Mattress Store
    Bob’s Discount Furniture and Mattress Store

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    Mattresses & More

    Mattresses & More

    3.0
    (2 reviews)
    0.0 mi

    We recently purchased a mattress set from Mattresses & More. It was a very pleasant experience and…read morethe price was exceptional (I explain the exceptional price below). The sales person was very helpful, explained the differences, and made suggestions. They gave us a delivery date and stuck to it. (we even went back and bought some awsome pillows) We price shopped before we bought (as best we could, using the internet to find which mattresses are the same as which other mattresses because national chains rename mattresses to make it harder to compare). Turns out the mattress we purchased at Mattresses & More for $1249 (and free delivery and haul away), was the same mattress we liked at Mattress Firm but they wanted $1549 (on sale) plus $59 for delivery and haul away.

    I purchased a Dr. Breuss bed from Jen at this store at the end of last year. It took several weeks…read moreto receive the bed. After getting the run around from the store for several weeks and after repeated calls to them, they indicated there was a problem with the delivery company (I later found out that the original company contracted to deliver was no longer servicing this manufacturer.) The bed finally arrived, almost a month later ,and all was good (until the bed started sagging where I slept. I decided to rotate the bed, this is when I noticed that the bed tag said "sample" on it. This surprised me because I did not purchase a floor sample and why did I have to wait a month if I did. I contacted the store and told Jen that I did not purchase a floor sample and was very unhappy about this. She said that the floor sample was never on the floor and stored in their storage area downstairs. Her word to mine that it was never on the floor. To make a long story short. This situation has gone on for six months now. I am still getting the run around from the store and Jen. She says she is the manager and the decision is hers to make. According to Manager Jen, this is a reputable family run business that has been around for many years. I believe she was insinuating that they are a good firm. I would have agreed initially, as I decided to make this very large purchase from them. Purchasing a new mattress is a very costly undertaking and I did not make the decision easily. To resolve the issue, Jen wants me to use the warranty on the bed (provided by a third party), which will allow a new bed selection. I don't want to choose a new bed from a new bed manufacturer after I researched and found what I thought was the perfect bed. I am not happy. I will not refer anyone to this company ever again. By the way, the bed I selected, after researching beds for more than 1 year, is no longer being sold by this company. Basically, for six months I was under the impression that they would replace the bed once it became available. Not so. I am done! No recommendations coming from St. Louis for Mattresses and More!

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    We have the complete Tempur-Pedic gallery.
    We have the complete Tempur-Pedic gallery.
    Mattresses are all Brand New and straight from our manufacturers.
    Mattresses are all Brand New and straight from our manufacturers.
    Perfect blend of support and comfort.

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    Perfect blend of support and comfort.
    Sleep Number

    Sleep Number

    3.3
    (3 reviews)
    1.9 mi

    I had an excellent in-store experience with Dave. I was looking for pillows and he was very…read moreknowledgeable about the product line. I ordered what I wanted, they arrived about 4 days later, and I'm very happy with them. I will be back!

    We stopped in to look at beds at this location and was very happy with the friendliness we received…read morewhen we walked in. She was very professional and was able to answer every question we had. Even though pricey we did purchase, but honestly having a good bed is so worth it. I'm having to add to this review on 3/13/23: I received a call from the service center out of Minneapolis Minnesota today and spoke to one of the MOST rudest representatives of a company I have EVER dealt with in my life (and I have dealt with many in my lifetime) Now understand this was purely a return phone call on my part to them JUST to confirm a time on delivery, literally NO BIG DEAL. Welp not for this representative, I was unaware if the name was in my name or my other half's name, so I politely began to give her his name first and she rudely stated that was CLEARLY wrong, like okkk calm down lady, let's try mine, so I started to spell mine out to hers and she stopped me mid sentence and said MAAM MAAM MAAM NO that's not correct NO, very loudly, well ok, that's strange, let me give you our address, no she wouldn't accept that either, then could they have spelled our name's incorrectly maybe I asked (I'm still being polite) she then responded w I WILL NOT LET YOU INTO THE ACCOUNT, at this point I said lady I'm just returning your guys call and if you can't find the information do I need to cancel this I'm a lil nervous now? She then interrupted me and says what is your name, I said again (stated my name and what do ya know, it's in my name!!!! I was FURIOUS at that point bc of her ignorance and truly thought of canceling our order! I let her know I would be following up and I did contact the store we ordered from and they truly are very nice people at the St. Peter's store but the service center is absolutely horrendous!!! It's unfortunate bc this one disrespectful, unruly representative, took what was a 4 star review all the way down to a one star and almost lost a sale and in all honesty still may..

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    Sleep Number
    Sleep Number
    Sleep Number

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    Mattress Direct - mattresses - Updated August 2026

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