Daniel was the only staff member in the store, and made is feel like our mattress need was his…read morepriority. He gave us great tips on choosing a mattress, was honest, patient And helped get us the best price! This was the best shopping experience I've probable ever had! Thanks, Daniel!!

Ken was a big help in making our first ever mattress purchase today. We were looking for a…read moreCalifornia King in a certain budget which is hard to find, and he jumped through all the hoops to get it to us as soon as possible. "Good work from the young man" - my husband

We have been on the search for an affordable mattress for a couple of weeks. The hard part was…read moretrying to find something in stock or that could deliver a week or so out. Mattress Direct was our third stop today and we were happy it was the LAST stop I came in and told Ben my price point. He showed me my options. I chose one, and I can get it by next week. Hallelujah!!! I did like the had a Direct Purchase guarantee which I highly doubt we'd use but it's nice to know we have an option if we get the mattress and we just don't like it. I'm glad to check this off the list !!!!!!

Do NOT. I repeat DO NOT buy a mattress here. They are not responsible or ethical business owners…read more Overpriced, horrible service, poor communication, they lie, need I say more! They're crooks and they go under the name of Campbell Mattress.

We had a great experience with Dustin! After months of looking online, we finally wanted to go…read morein-person to furniture stores and we liked what we saw here! We were needing a pull-out sofa for one of the rooms and didnt want anything too large. He showed us a feel options, and we settled on a leather sofa. They are certainly busy and he had to step away a few times to finish paperwork with his other customers but we weren't in a rush and didn't mind. Our sofa was delivered a few days later, delivery was seamless. The doorframe to the room it was being placed in was causing it to not fit, but they removed it and quickly put it back in. Pretty good service - if they had more stock options for sofa beds to look at, I would have preferred it BUT I am happy with our choice!

We made an over $7,700 purchase on 7/14/26 at the St. Peters, MO location. Mark was our guest…read moreexperience specialist. He was knowledgeable and efficient. One of the very first questions that I asked Mark was if they offered haul away. That is what was going to be the deciding factor on if we went with Bob's or w/Ashley Furniture (we had found another bedroom set over there). Bob's offered haul away for a fee, and we were happy to pay that and so we went with them. After we racked up our $7,733.61 bill, Mark read our order (including the haul away) back to us, item by item. Then as a second check his manager (male, dark hair, w/tattoos) did the exact same thing. Read the order back to us line item by line item- including haul away. I know that we went over this because we talked about how the mattress would automatically be taken away since we were buying a new one there and that there were 3 other items that needed to be taken at time of delivery. We paid and left. I do not work at Bob's Furniture and so I did not realize that I should have probably asked to look at their tablet to make sure that between the two of them (Mark & the manager) that the haul away was actually on the ticket. Well surprise, surprise! Somehow it was NOT on the bill! After both of them reading us back the order line by line, there was NO HAUL away added. So what happened today on delivery day (8/1)??? They wouldn't deliver our furniture. My bedroom is completely emptied. The clothes are out all of of our dresser drawers. Everything was moved out to make it easy for them to haul away the old furniture. This is CHAOS! I called customer support and was transferred to the "resolution line". They should call that the "no resolution line" or that "all we can say is sorry" line. They do NOT resolve anything. Caroline was NOT helpful or friendly at all. In fact they made it seem like it was our fault that haul away wasn't on the ticket. I don't work for Bob's! If a customer is spending this much money and starts the conversation asking for haul away, wouldn't you expect that this would be ON THE ORDER??!! It shouldn't be my job to make sure that this is on there when the customer specifically asks for this! When was the last time you saw a customer ask to read the associate's tablet to verify the order? How awkward would that be?! This company is terrible! I have NEVER been so upset with a company. I called the phone number that was on Mark's card, and it got me to a lady named Michelle. She was very kind and was able to get a message to Katie a manager at this location. Katie has been helpful and very nice. She was able to get our order rescheduled for Tuesday (bc they don't deliver on Sun/Mon) and they are giving us a very small credit to our account and cover the haul away charge. I do appreciate this, but regardless though this is a gigantic inconvenience and I am highly displeased with this company. I believe that because of how smooth the sale went with all of their "checks and balances" (reading me back the order x2 w/a manager involved) it gave us a false sense of security and that this would be a "Bobtastic" delivery as they say. Get outta here, this has been an absolutely lousy experience. Call it "Bobterrible"! Tuesday is our delivery so we shall see how that goes. The other kicker is that my 5 year old had a small child size chair that she couldn't wait for. Rather than let us know they were leaving the delivery drivers just left and took the chair with them. They wouldn't come back because the "can't". 0 out of 100 experience so far. It sucks too because initially I would have told everyone to go here for furniture. We will see if Tuesday's delivery makes up for any of this. The last piece I would like to mention is that I run my own company. We break our backs to make our customers happy. We will send our technicians out for free if we need to, to make sure that our customers are never let down. Although Katie has been helpful, the customer service line and resolutions line is a total let down. I cannot imagine that when Bob opened this company that this is the kind of customer service that he envisioned. Just awful. I'd sure love to talk to the highest up in charge. Give them some suggestions.

I saw posts that box drop made on Facebook. I DM'd them for starting pricing. They are open on…read morelimited hours currently, otherwise it is normally by appointment only. We worked with Stuart yesterday to purchase a mattress. He was very easy to work with and we were able to leave quickly with our new purchase. Make sure you bring cash to save 3.5% on credit card fee.

From the owner: "Lowest Prices, Best Quality on Mattresses. 50%-80% Below Retail Pricing." Offering Financing…read moreand Local Delivery for a Fee!

Kevin is a rockstar. We got a smokin' deal on a comfortable Made in USA mattress with a 10-year…read morewarranty. Buy local!

Don't let the simple exterior fool you. It's 10000000% worth the trip. Kevin and Lisa love…read morereferrals and treat every customer amazingly We've bought Our third bed today and multiple pillows protectors etc. For the price of a no name Matress we got a quality bed for our son. It's worth the trip. Plus support local.And let's not forget the variety of pillows they have too. From firm to soft Matress and pillows they will set you up

Service was great. Immediately had someone help us and she made recommendation based on how we…read moredescribed what we wanted. We initially selected firm. She pointed out what that meant based on the brand we selected so we changed to medium. Delivery was on time and set up was great. Able to save a lot of money based on sale plus no interest for 24 month financing which enabled us to keep.our money invested.

The service from the selection, purchase and professionalism by Ken our salesman was great. The…read moredelivery was seemless. The delivery personnel was great. They were cautious of any items, politely and professionally delivered the mattress.

Bought a very expensive mattress from here and got it home, a week later pulled on the mattress…read morelining it up and as I was pulling the mattress the whole side ripped. They never replaced it!!! This means that they sold me a old mattress. I will never ever shop here again.

We love this place! Great customer service and the selection worked for us. We purchased a…read moresectional and a mattress on easy 90 day same as cash. Everything went like clock work, easy peasy. You should check them out. We will be buying more soon!

Nothing but problems w/ this sectional couch. We've had a total of 5 claims on one piece in the 2…read moreyrs we've had it. We are unable to use the recliner for months on end waiting for a tech to come out. Now we have to wait 12 weeks for a motor to be sent out, then more waiting for a guy to schedule to come out to put it in. So, basicly a total of not being able to enjoy the $3,000+ sectional couch recliner for a total of abt 1 out of the two yrs we've owned this huge P.O.S. For the love of all that is good and holy. Spend a little extra and buy from a reputable company w/ decent well made furniture. Value City isn't even that cheap. And their furniture is as cheaply made as you can find anywhere. Looked nice, but nothing but problem after problem.

I just purchased my sectional from VCF 2 weeks ago. Everything was in stock and delivered to me…read morewithin a week. There was a little snafu with my financing terms, which they corrected immediately at the store. The delivery and set up was efficient as well. I had a couple spots on a couple pieces that I assumed happened during transport and VCF was very proactive in scheduling it to be cleaned. The tech just left and I couldn't be happier with the products and customer service

We recently purchased a mattress set from Mattresses & More. It was a very pleasant experience and…read morethe price was exceptional (I explain the exceptional price below). The sales person was very helpful, explained the differences, and made suggestions. They gave us a delivery date and stuck to it. (we even went back and bought some awsome pillows) We price shopped before we bought (as best we could, using the internet to find which mattresses are the same as which other mattresses because national chains rename mattresses to make it harder to compare). Turns out the mattress we purchased at Mattresses & More for $1249 (and free delivery and haul away), was the same mattress we liked at Mattress Firm but they wanted $1549 (on sale) plus $59 for delivery and haul away.

I purchased a Dr. Breuss bed from Jen at this store at the end of last year. It took several weeks…read moreto receive the bed. After getting the run around from the store for several weeks and after repeated calls to them, they indicated there was a problem with the delivery company (I later found out that the original company contracted to deliver was no longer servicing this manufacturer.) The bed finally arrived, almost a month later ,and all was good (until the bed started sagging where I slept. I decided to rotate the bed, this is when I noticed that the bed tag said "sample" on it. This surprised me because I did not purchase a floor sample and why did I have to wait a month if I did. I contacted the store and told Jen that I did not purchase a floor sample and was very unhappy about this. She said that the floor sample was never on the floor and stored in their storage area downstairs. Her word to mine that it was never on the floor. To make a long story short. This situation has gone on for six months now. I am still getting the run around from the store and Jen. She says she is the manager and the decision is hers to make. According to Manager Jen, this is a reputable family run business that has been around for many years. I believe she was insinuating that they are a good firm. I would have agreed initially, as I decided to make this very large purchase from them. Purchasing a new mattress is a very costly undertaking and I did not make the decision easily. To resolve the issue, Jen wants me to use the warranty on the bed (provided by a third party), which will allow a new bed selection. I don't want to choose a new bed from a new bed manufacturer after I researched and found what I thought was the perfect bed. I am not happy. I will not refer anyone to this company ever again. By the way, the bed I selected, after researching beds for more than 1 year, is no longer being sold by this company. Basically, for six months I was under the impression that they would replace the bed once it became available. Not so. I am done! No recommendations coming from St. Louis for Mattresses and More!

I purchased furniture for a living room, a dining room and three bedrooms and I had a wonderful…read moreexperience at Ashley Homestore in St Peters MO. Alexander Michael Keim, the store representative, guided us for the few hours we spent in the store showing us the options we have per our needs, revealing his high level of professionalism, experience and knowledge on all products we wanted to see and explore. I want to express my gratitude to him and to the store for his patience and understanding of our needs and desires. I will use this store for all my furniture needs and I will gladly recommend it to everybody I know. Thank you Alex and thanks to the store for your help.

I was satisfied with my purchase. The loveseat I purchased is great for my man cave. The value is…read moregood. My issue is with Ashley's customer service/repair services. First of all, they are not Ashlely employees. Ashley's contracts their repair services out to a third party. Their third part seems to be foreign individuals who often speak in hard to understand English and have trouble understanding basic information. It is truly a challenge to deal with these individuals. Secondly is their technicians. There are not enough in my area. I needed a service call, and appointments were only available on Fridays at least two week away. This is poor, poor customer support. Third are their actual technicians. I had the first tech come to my home and misdiagnosed my issue. A second technician came out who was 2 hours late. He called to let me know he was still coming 90 minutes after the time frame he was supposed to be at my home. This second technician took my loveseat apart, then told me he didn't have enough time to do my work and would have to reschedule. He said I would get a call to reschedule. I never got a call back. I had to eventually call the store back to get their contractor to assist me. In the meantime after the second technician left, I notice he didn't put my loveseat back together properly and it wobbled. Bottom line Ashley's customers service provider is not reliable, incompetent, non-communicative and really could care less about the customer. With all this, the value of my loveseat doesn't matter because Ashley's support for my purchase is substandard and handled by a substandard agency. I will never, and I mean never, make another purchase from Ashley's Furniture again and I encourage you to do the same.