Who knew that buying a mattress could be such a pleasant experience?! Before going into Mattress…read moreDirect, I went to two other well-known mattress stores. The salesmen were typical salesmen and were trying to push me to get something I really didn't want. That was NOT the case at Mattress Direct or with the salesperson, Anne Marie. She is great! She explained that they do not earn a commission, so she wanted me to get what I wanted, not what was most expensive. If I ever need a mattress again, I'll go back and I'll refer anyone I know to get their mattresses at Mattress Direct, specifically from Anne Marie.

I'm thrilled with the new mattress they made for my little antique convent bed. It wasn't cheap,…read morebut where else are you going to get a special size? I was treated very nicely, and the owner explained my options and gave me the pros and cons of each. Excellent purchase.

If I could give Maplewood Mattress 10 stars, I would! My wife and I bought two long twins to make a…read moreking. My wife was very happy with hers, but mine was too firm. Justin worked with me for months - yes, months - until I got the perfect mattress for me. No other mattress store, online or otherwise, would have been so patient and diligent. Everyone at Maplewood Mattress was helpful, friendly and knowledgeable. And the fact that the mattresses are made here of locally sourced materials makes the whole experience even more gratifying. Thank you, thank you, thank you!!!

I regularly purchase furniture for rental properties and have never had such a frustrating delivery…read moreexperience as I did with Bob's in St. Ann, MO. On the second attempt to deliver, I clearly requested an hour's notice since I don't live at the property. Instead, I received a text less than 15 minutes before their arrival at 8:30 a.m. -- no consideration or proactive communication. They knew the day before that I was the second stop and could have easily notified me sooner. There was zero mention that someone had to be physically present at the property -- not in the store, not in the confirmation email, and not in any of the text messages. I even had a door code ready and was available by phone, but that wasn't acceptable to them either. The communication failures at every stage -- in-store, via text, and during delivery coordination -- were unacceptable. This will be the last time I purchase from Bob's. If you value clear communication and reliable delivery, I'd recommend looking elsewhere.

No issue with the sales people. But the delivery customer service people are unprofessional. You…read morehave to twist their arm to receive an actual phone call or leave a voice mail. They use text messages and e-mails that have contradictory delivery time frames. And the live chat person doesn't line up with the e-mail information either. They tried to deliver on a Saturday at 7am, when the email said after 8am. Then refused to come back in action known as a "Turn Around." Then despite requesting some time frame any day of the week between 8am and 5pm. The most recent info suggests they will try to deliver after 9pm on a weeknight. Ordered the couch a month ago, still don't have it.

Super fast, super nice and super friendly! I also appreciated the advice on a consignment shop on…read moreanother item I was looking for. I went to the shop around 2 to choose a mattress and by 6, it was already on the bed frame.

Fast & efficient, nothing more to say! Just what I wanted! Friendly & accommodating. Rob is an easy…read moregoing guy, just trying to help you get the best bed for your needs

I wanted to get my partner a new bed because he is going into a memory care facility. I walked…read moreinto the store thinking I would need it in 4 days and Tyler made sure I would get it. He also said that the mattress could be held on will call if necessary. Of course the plans had changed and so that is what happened. Tyler called me with follow up on the delivery process and everything followed a smooth path. The delivery department gave me a time the night before and 10 minutes before they arrived. They did a great job putting it together. The product is really great and wonderful for a person who needs physical and psychological support. I really was particularly impressed in the situation I was in to get such great service. Thank you Tyler for all the support you provided with the twists and turns this process can take. It would be a cinch with a "normal" mattress purchase!

STOP LOOKING AROUND! Verlo is the BEST that you will find out there! They have a lifetime comfort…read moreguarantee on the mattress. They can adjust the mattress to softer or firmer over time if you like. They can custom build your mattress, so you could have soft on one side and firm or medium on the other side or any combination. Their adjustable bases are off the highest quality and do so much. Great elevation of legs and head to meet your needs. They stand behind their mattresses and are built in the USA, so no foreign fillers. Great prices and even Greater Service! Quick delivery as well! Go see them today!!

Do I recommend? 10/10!!!!!!!! Don't let the outside of the building fool ya, this place is grade…read moreA+. 1. These guys are amazing. 2. The products are great. 3. Experience in this store is what you need to made an educated and confident decision for an investment i. Tour bedroom. I called these guys and they answered every question I had over the phone. Let me tell ya, a had a lot lol. They had the patience of a saint and the knowledge of one too. I had made multiple phone calls that day and they were the only ones who didn't treat me like I was wasting my time. Once they told me the prices, which were half of what I had seen all day, I had to go see it for myself. Once I got in store I spoke with them and they had me in the perfect bed within 30 minutes. There wasn't a rush, they were just that good. They actually got me in a bed I wasn't looking for and I thank them for it. Not only was it cheaper, it felt better than the original I had picked out. Then they set me up with an adjustable bed frame that, as they say, does everything but park the car. I got all of this at the same price I would've gotten a frame anywhere else. Best part, I WALKED OUT WITH MY MATTRESS THE SAME DAY!!!! Being in sales before myself, I commend them on their honesty and ability to explain products and pricing to me. Thank you thank you thank you form my wife and I. You guys are the best and we appreciate the hospitality. I've had my bed for a couple weeks now and everything is perfect. 100% recommend!!!!!!!

Was looking for a queen bed frame and found that they have them on their website for $50 and $55…read more Cheaper than some other places in town. Stopped by to pick one up, only to find that the prices are actually $60 and $65. (More for a frame with wheels.) Person working there just said "I guess the boss hasn't updated the website in a while. Stuff just costs more now." Not a huge deal, but would suggest either keeping the pricing updated or remove it from the site if they won't honor it. I would also suggest going through the store and updating the signs. There are multiple in the store with spelling and grammar mistakes. Looks unprofessional. Might want to go ahead and remove some of them too, seems like every surface in the store has a homemade sign on it. Frame was in stock and associate loaded it in my car for me. Very nice. Have bought from here before and will probably buy again, but will confirm pricing in person before planning a purchase.

My husband and I were shopping for a twin mattress, we walked into a couple of other places and the…read moreprices were higher than we liked. We drove up to Arnold and pulled into STL beds. I'm so very grateful that we did too. We got the mattress that I wanted. It's very comfortable, he even knocked the price down for us. We payed exactly what I wanted to pay. The service was personable and warm.. I was pleased to find out that they have been in business since the 80's, the first store being in crystal city and they sold waterbeds.

I would give them 10 Stars if I could! I called STL beds the night before I had to move as I was…read morehaving an issue draining a waterbed. I was using the drain & fill kit but when I turned the water on in my bathroom sink to create the pressure to suction the water out, the pressure was too fast and was going to overflow so I turned the water pressure to medium. I couldn't tell if it was draining the bed, so I found STL online (I'm in FL), called, and got Doug. He let me know the bed would not drain at half pressure and I needed to buy a Drummond Transfer pump which I could get at Harbor Freights. I went into a panic because I needed to drain that bed as the movers were going to be at my place the next morning. STL was closing in a few minutes and I had never used the pump before. I was half in tears because where could I get help if I needed it? Doug assured me I could use the chat message link on their website even after they closed and went on to give me his personal cell number "just in case" and assured me we would get my waterbed drained that night. I hurried up, got to Harbor Freights, (Doug even recommended I check online at the HF close to me to make sure they had the pump in stock, which thank God they did!) got the pump and everything went as Doug said it would. He explained to me how to connect the pump and what to do. I did call him upon my return to let him know everything was working as it should! Talk about going the extra mile for customer service and I'm not even a customer of STL. This just tells you STL is a first-class place for ALL your waterbed needs.

We've been extremely satisfied with our Verlo mattress for over six years. When we experienced a…read moreslight problem recently, the service to address it was superior and now we're enjoying a great night's sleep again. We consider Verlo a top-notch mattress company! Marilyn M.

Beware . . . When Verlo offers free financing for one year it is not actually free financing…read more What you are doing is signing up for a credit card with Synchrony Home that has a monthly payment due. The credit card was not mailed in a timely fashion and if I hadn't called I would have owed a $41 late payment and charged 34.99% on the balance of the mattress. The mattress itself is great I just am quite disappointed at their dishonesty.

I like Ikea. It's not usually a quick in & out thing. I go when I want a browsing shopping…read moreexperience. It's a little more self-service than I like. Who wants to pick up and load a sofa? Not I. I bought a new sofa at Ikea late last year. For a small fee (under $40), it was delivered. The restaurant on the third floor was a must-visit, but now food is pricier (everywhere, not just here). Still, maybe it's worthwhile for an old-time experience of sitting sit in a department store eating a warm meal in front of those big windows with views of Midtown and other areas of the city. Room for improvement: I think the store should open a little earlier than 11 a.m. on Sundays.

I miss having an IKEA in my backyard. So when a friend asked me if I wanted to go there on a recent…read morevisit to STL, I said yes. We went at 10 AM, thinking that was when they opened. To our surprise, the opening time has changed to 11 AM. We left and came back at 11. Both of us always enjoy the displays that show you what you can do with specific amounts of square footage. The merchandising team at IKEA are so creative, they make use of every bit of space in their examples. IKEA is a huge store, but you can't get lost. All you gotta do is follow the arrows painted on the floor. They're there from start to finish. They'll lead you through; furniture, accessories, housewares, plants and more. When the arrows lead us through the frames and artwork, we got a giggle that they had copies of the Mona Lisa and Starry Night. My favorite area is the housewares, I can always find something that I need in my kitchen. However, on this visit I found a coat tree for my front foyer in the accent furniture area. It's going to be nice to have something to hand my coat on instead of throwing it on the chair. If you need assistance there's always an associate working nearby. As I shopped, I did notice the prices weren't as low as they use to be, but that is the case almost everywhere. However, it's still a good value.

If you are looking for a new mattress, I suggest Mattress Firm West County. There you will meet…read more"Joshua", who is most knowledgeable in finding the mattress to meet your needs. May I also suggest getting an adjustable bed frame. It's a whole new experience in the bedroom. Libby W.

I was dreading the mattress-shopping trip immensely due to my prior not-so-good "customer service"…read moreexperiences I have had the past few years. But the dreaded trip had to be done. Upon entering the Mattress Firm at 15464 Manchester in Ellisville, MO--all I can say is WOW! My family and I were greeted by Dana as we entered. After a brief explanation of what I was looking for, Dana, using her vast knowledge of the products, proceeded to show me the various mattresses available. She listened to me and catered to my needs. She was patient and allowed me to take my time. By the time this visit was completed, I was much more relaxed and actually looking forward to receiving my purchase. All I can say is that Dana rocks!! Thank you! Kudos :)