My boyfriend and I purchased a couch 8 months ago and for no apparent reason one side of it started slowly sagging. We finally realized that the wood/metal holding the legs on broke! We contacted customer support and sent pictures. They never got back to us like promised so I had to call them again. They claimed "normal wear and tear" and wouldn't fix, replace, or refund. We never misused the couch and in fact took very good care of it. Don't EVER buy from this company... their furniture is extremely cheap and poorly made and the customer service is terrible. read more

west elm - Furniture Stores Near Me - Saint Louis, Missouri

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If I could give zero stars, I would. This review isn't about the in-store staff, but the customer service and product quality--worst furniture shopping experience ever. I purchased a couch in November, received it in February, and by August, the seams burst open. The couch sat unused in an empty house from February to July, and they still claimed the issue was "maintenance-related." Maintenance? You can't even rotate the cushions! Meanwhile, my $200 Amazon couch, bought in December, is holding up better. After weeks of back-and-forth, West Elm's "solution" was a joke. At first, they didn't even offer a repair option. When I finally pushed for a repair medic, they told me it wasn't fixable. Great, I thought--a refund! But no, they backtracked, claiming the repair report said otherwise. The final insult? They offered me a 25% discount or a repair, leaving me with a malfunctioning couch that cost nearly $3,000! The only thing West Elm has clear terms for is arbitration in their legal claims--not their warranties. I've settled for the discount and will have to stitch this couch together myself. read more

west elm - August 2024 - Furniture Stores Near Me - Saint Louis, Missouri

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I'll give them 3 Stars, because I like West Elm. However, I gotta tell you the customer service here was zero. Both associates stayed seated at the center desk and did not greet me as I circled the showroom twice. Another customer entered the store with a mail-order return and one of the associates got up and assisted her at the front of the store. As I passed the seated associate for my third time, she finally asked me how I was doing. I replied, "I'm fine, thank-you." I then exited the store and went home and placed an on-line order for what I wanted. I prefer brick and mortar over on-line shopping, but customer service like this is what pushed me to the internet. Will I return? - I'll give them another try. When: March 5, 2020 Why: Saw something I wanted in my Facebook Feed read more

west elm - Butter Dish & Spoon Rest - Furniture Stores Near Me - Saint Louis, Missouri

Your style, your design, at your service. Fabric Swatches Curtains Couches Wood Desks Leather Chairs Marble tables Candles Lamps Shelving Frames YOU NAME IT! Customer service is pleasant & personable. Obviously West Elm is located inside Galleria Mall but more specifically you can find it across from Teavana and in the same side as Banana Republic on the first floor. ~Christy read more

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Last September we ordered two sofas to be delivered late October. They were delivered separately despite assurance they would arrive together. Only after constant calls and emails did West Elm discover that the second sofa ' order' must have fallen on the floor and had not yet been constructed. So just in time for Christmas we had our sofas. The first sofa had a cushion dropped in the dirt,but sent anyway. And the back cushion had about half of the stuffing required. West Elm did finally send someone to add stuffing band after about 10 weeks we had a replacement for the dirty cushion cover. The second sofa was missing a cover for the bottom of sofa leg so as the sofa was moved I to place, it gouged our beautiful wood floors. We didn't bother to complain. However, the second sofa after 3 1/2 months now creaks as if it is ancient. I have called repeatedly asking that they remove this junk from our home and was told I would receive a call in 24-48 hrs. That was approximately 2 months ago. The sofas we donated after 10 yrs of constant use were in better condition than these. We are not wealthy enough to just toss and buy new so I still hope they will be honorable enough to live up to the Williams Sonoma reputation. But so far that is unknown. DO NOT but anything from this branch of a fine company. The quality is dismal despite the nice style. read more

This is a lovely shop in the Galleria that is fur baby friendly!!!!! What a unique and intersting store. This place is soo trendy and chill. They offer bedding, towels, shower curtains, candles, plants, furniture, blankets, lamps, rugs, etc. They offer home decor advise where a decorator will come to your home for free. We came for the free Holiday photo shoot with the baby and ended up staying and walking around, checking out the store. My friend hipped me on to this spot, because she absolutely loves it. I see why. The employees were friendly and soo excited to see the baby. They showed us some of their products in action. They have the coolest items. read more

First, let me just say that I am so glad there's a West Elm in Saint Louis! My wife and I are regulars of this store, and our home is decked out in their product. We especially like hitting up their "flea section," which is marked down items (we all know how expensive this place can get)! There are always things marked down and they're in great shape, whether they were returns or floor models. This section is our jam! Not only do they have amazing mid-century modern designed furniture and home goods, they feature local artisans and their work. We love our throw we got from here from Happy Habitat. Recently, when we were in rug shopping, Krystal was helping us out. She was totally accommodating to all of our questions. Veronica helped us look up options online and is always friendly and extremely knowledgeable! James is always super helpful when he's working, too! read more

I've been going to this store in Chicago for a while, so I was really excited to see a West Elm open up here in St. Louis at the Galleria mall! I have had bedding, towels, and shower curtains from here that i really like. I recently bought my first throw (blanket). The $49 ombre throws are super soft, warm, and look nice, too! Even just the Favorite throw for $29 is an excellent buy! read more

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Could not be more disappointed in my experience in purchasing furniture from West Elm. Ordered a coffee table and 2 chairs that were part of the "quick ship" program and promised delivery in 4 - 5 weeks. Timing of delivery has now changed to 4 months, with no explanation as to why. Called the customer service # and was told the order couldn't be expedited or cancelled because it was being made by an outside vendor. They also couldn't offer any type of discount or credit due to the delay. Won't be shopping here again. read more

I'm a fan of West Elm's online store so I was very excited when I saw that St. Louis was getting a store. One of our very own! The store is loosely arranged by color which makes it fun to navigate. It has pretty much everything you can imagine home-wise. It's all very trendy and fun. It's owned by the same people who own Pottery Barn. Basically, it's a more urban and a bit cheaper version of Pottery Barn but still has all those classic looks. I went here and got my girlfriend a tote bag. That's right, a tote bag. And you know what is says on it? Totes me goats. On the side of the bag is a picture of three goats. A TOTE BACK, WITH GOATS, THAT SAYS "TOTES ME GOATS". It's nothing but pure artistic genius. I highly recommend Wets Elm for unique gifts or shopping for your home. They even have local vendors in the store! Including pieces from local Etsy sellers. Legit. read more

I am completely disgusted by the horrible customer service we have received at the store and their general phone in customer service. We ordered a $1600 media console which was supposed to arrive by Feb 6. It's now a month later and they don't even know where our console is. We tried to be patient multiple times with the store as well as customer service but this is ridiculous. This place is GARBAGE! You are better off shopping at Crate and Barrel or Macy's. read more

Had a great experience at West Elm St Louis Galleria yesterday. Caroline helped us choose a kitchen table and chairs for a house out of town. She was beyond helpful, so kind and very knowledgeable about product design and finishes. We could not have asked for a better experience. read more

So in the past I've liked West Elm style enough to sign up for their credit card and when we moved I ordered new furniture. They make it very easy to buy, but the follow through is terrible. They charge a very high fee for delivery, charge you before your items have been sent for delivery, and if you try calling customer service you will be on hold for hours and passed around to the incorrect locations. I am so incredibly disappointed in the customer service that I will be canceling my card and will not order from them in the future. read more

I never knew about this store till my sister-n-law got me a vase from this store. My husband and I had to return it due to not going with our decor. We fell in love with the store so we decided to have a decorator come to our home for free. Bailey came to our house And help us figure out how to decorate our new home. We ended up buying a new couch a rug a lamp and an ottoman. We love every thing and she went above and beyond to help us and we are going to keep using her till our home is finished. read more

Super helpful staff, loved them! Helped us find a nice couch and had great conversation as we decided! Thank you to Garrett, Sierra, and Caroline! read more

This $300 console table not only had a broken drawer but also had completely unaligned and poorly measured screw holes. At least IKEA gets their measurements right. Not the first awful experience We have had with West elm, definitely our last. read more

west elm - Furniture Stores Near Me - Saint Louis, Missouri

I was so excited when West Elm opened! Like other reviews said, I just wish it wasn't inside of Galleria....oh well - worth it! My boyfriend and I are re-doing our living room, and our new couch was just delivered (love you, Crate & Barrell). We stopped in to look for some accent pieces (pillow, throw, tray, etc.). We ended up finding a large tray for our ottoman. It was originally $40 but was half off then an additional 20% off today so it came out to like $16! Great deal. We also picked up a tree skirt and several ornaments which were 20% off. Our cashier was very friendly and pointed the trays out to us as we were about to check out with just the ornaments and tree skirt! So glad she did. I actually don't love how everything is organized (or not organized) in this store. I feel like it's hard to navigate. This is my only (minor) complaint. read more

Had a very, very bad experience here ordering a bed. Long story short, it took 6 months to get all the correct parts, rather than the 6 weeks we were originally quoted. I have received the most half-hearted explanations and absolutely no apologies for the experience we have had. There has been no attempt to try and make it right for us other than repeatedly correcting their prior mistakes. I have since deleted our wedding registry and will never shop with West Elm again. read more

I'm addicted to this store. They offer in-home design services... which is good because I have no clue what I'm doing. The stuff they make is cool, good looking, and built with quality. And you can outfit everything from your kitchen to bedroom here. They also have a decent points program where you can earn money for future purchases every time you shop here. read more

Yay!!! St. Louis finally has a West Elm! The store is big, salespeople are friendly and--at least for a limited time--students get 10% off their entire order. The only downside is having to schlep large purchases through the mall to the parking lot. read more

I cannot say enough good things about the store manager Garrett! I had some trouble with a return, which I tried to resolve over the phone with corporate customer service. They were no help, so I went into the store instead. Garrett went above and beyond and made sure that the problem was solved to my satisfaction. I was very pleased and impressed with the customer service I received in the store. read more

My first time at the Galleria (THE mall to shop at in STL), and I was so happy to find a small-ish West Elm store in the mall. Shopguys and Shopgirls were friendly and attentive, and I love their furnishings. Great lighting selections. I would give it a five if they had more throw pillow options. read more

I'm never talked to when I'm in this store. I think the staff is rude. If I was customer serviced more I would spend way more money than I do. I don't think I'll be shopping here anymore read more

It was the 3rd time that I was in this store and no one asked if they could help me. Every time I've been in there, no one makes an effort to even greet you. Today I was looking for bedding for a client and really would have liked some help. I tried to get someone to notice, but every time I tried to get someones attention they walked away. Will not try again..... read more

Never go into this store or shop online with this company. Awful service all around. I can't put into words what a nightmare it was dealing with Pam at this location. read more

I recently just bought a new house and had saved money to decorate and update. West Elm has been one of my favorite places to shop, however, after my experience today, I will NEVER visit again. I walked into the store and shopped around for a good half hour . Every sales associate walked right by me without saying a word, not "hello" or "how are you", not "may I help you find anything?" Not a single word. I'm not one to require a sales associate to follow me around asking to help but instead of assisting I felt the sales associates were beyond pretentious, unprofessional and did more socializing with each other than doing their job, which is to help. I had every intention on spending money at West Elm but I gladly took my business to Crate and Barrel across the street where they were NOT to good for the money I was willing to spend. Please hire associates that actually do their job right or I'm sure everyone will happily take their business across the street. read more