Yesterday, I called Will's Auto Repair seeking a mechanic to look at my 2010 Chevy Equinox, as I was told by another out-of-town mechanic that it had a bad timing chain. After calling Will's shop and speaking with Riley, she offered for me to bring it in the following morning to run some diagnostics and provide me with an estimate. I brought the vehicle in early that morning, and by the afternoon, I received a call from Will with the results. Unfortunately, the cost of the repair exceeded the value of the vehicle, as it had 200k miles on it, so I am electing to purchase another vehicle. Will was kind enough to email me a detailed itemization of the repair expenses. It was obvious he had put a lot of time into the evaluation and repair estimate, which he did not charge me for. Although I did not utilize his repair services, I can advocate for his professionalism, transparency, and honest business practices. Another important item to note is that I had called about 5 other repair shops around Kalispell and Bigfork, and his shop was the only one that had the equipment and skill set to do the job, besides taking it to the dealership. So if you are looking for a local vehicle repair and service station with impeccable customer service, I would encourage you to give them a call. Thank you, Will and Riley, for the great care and service today! I sincerely appreciate your time and effort. read more
