Terrible staff, faulty and broken wash equipment in the tunnel, racist management…read more
A few of the younger employees there smoke weed while at work all day long, two of them are selling weed out the carwash I believe their names are, Derrick Terrell, and Christian Ray. Both are constantly serving up drugs to customers while working.
If you are a cute girl you can definitely get your car washed for free, as those same young men are constantly giving away free carwashes to pretty young women. Daily.
The site manager Ken Deavers is completely checked out. As he is aware of all of this. He does nothing for his staff, other than enable their unproffesional behaviors. And ignore the illegal activities going on.
Cars are continually getting damaged, whilst going through the wash, it is an almost daily if not for sure a weekly occurrence. Most of which is caused by staff not caring when loading cars into the tunnel, and loading cars incorrectly. And known faulty wash equipment.
Like I said, most of their quipment is broken and doesn't run correctly. Causing many unnecessary claims from incident reports that corparate ends up not paying the customer for said damages. Usually for some made up reason as to why the cliam is denied.
The area regional manager (Dan Yannick) of this site is also known to have stolen Valor. He states he is an army veteran, from the gulf War, but in actuality he was Dishonorably Discharged while still completing basic training, for hitting his commanding officer. He never actually served.
The one decent employee they had working there has either recently moved on to something better or they got rid of him for some reason. Which makes no sense as he was the main person working there that made it worthwhile in stopping by.
Jim Roush, and Express Wash Concepts, which is the parent company, and the rest of the ownership of this carwash chain obviously do not really care about branding, staffing, or community. They are seemingly running what is going to be another failed OH corporate chain.
Just like Winking Lizard, or Melt.
Being a souless enterprise, thats very impersonal, with a major lack of community outreach, paired with terrible customer experiences and vehicles constantly being damaged is why you should choose another brand to wash with.
Seargent Clean and Whistle Clean have both updated their facilities and equipment as well as pricing in the last year, to remain competitive in this market, both those brands have surpassed Clean Express Wash in regards to overall customer service experience and they have comparable if nor better pricing for both memberships and single washes.
There is a reason why Clean cannot retain its good employees for longer than a year. And why so many members cancel their memberships after 1 month of inconsistent and crappy service.
Don't waste time or money, choose to go to another carwash brand. Save yourself the headache, and extreme probability that you will end up with damage to your vehicle.