I couldn't find the Yelp page for this place, so I made one.
First off, let me talk about how my entire gift registry will be on their site. Moving forward, let's talk about how this shop is on PARK AVE, where you SHOP, which means customer service should be at a MAX.
I came in and explicitly told the staff I wished to buy a VITAMIX; not look for one but BUY one. The SA took a few moments to talk about why she loved hers, etc but didn't ask me what I'd use mine for or even give me a live demo - even after I had tons of questions.
After that, I decided to apply for a Williams Sonoma card because I wanted the rewards (After another woman talked it up to me). Thus, I applied for the card and got it. However, I applied for it before making my purchase because I wanted to see if I'd even get it. Before applying, I asked if I could use that approval, etc on my purchase and they said YES.
After I was approved for the card, I said "Okay, lets grab the Vitamix Pro" and the woman said "Oh, you are buying it?" I said yes and she looked confused. The manager came up and said the purchase on card HAS to be made during the application process. If I would have known this, I would have done so! I'm standing there in the store with no card (The one that I was approved for) which I had to WAIT for to come in the mail. I needed this Vitamix to help make my Thanksgiving cooking easier, which is one of the reasons why I wanted to buy it then and there.
After an hour of being frustrated, I paid for it with my normal card and the staff didn't even act apologetic or concerned. They should have KNOWN their stuff - the process, etc. I even said "Are you sure you don't have to make THE purchase when applying? I worked in retail a long time ago." and they said no.
I'm happy I got my Vitamix but make sure you are talking to a MANAGER if you are applying for the card or are about to commit to a $700 appliance/purchase. read more