Although the food is good, the service is definately not what it once was. Despite having a table reserved, the parties occupying our table remained There well after the meals were funished and stayed 45 minutes into our scheduled time. The resturaunt was not all that crowded (have definately seen it much worse), but our waitress seemed to be quite overwhelmed and operating in slow motion. After what seemed to be forever to get drink and appetizer orders placed, there was no follow-up or checking to see if we wanted anything else. Some members of our party were never asked if they wanted anything else. Once the main entree's arrived the waitress disappeared from view. Despite the wait some of the food nroughtbyo the table was only lukewarm and mot very tasty. Truly fealt that we were completely forgotten about. Although we requested separate checks as orders were being placed, did not anticipate being presented with one large bill after having to ask for our check. Itvwas quite the challenge getting the bill split, and even that process took far to long. As a long-time customer, poor service is certainly not the norm. Sadly, not planning to return anytime soon. read more

Waited close town hour to get appetizers food came out horribly wrong turkey in club sandwich was bad steak was overcooked and slimy waitress had attitude problem when told of this we will never be going back also have informed board of health as we are in hospital for food poisoning as I write this do yourselves a favor and avoid this place read more

First, the service is excellent, and friendly. The baked seafood looked good. However I mistakenly ordered the veal parmesan. It was small, soggy ( microwaved?) and the sauce tasted like it came out of a bottle! I would give it a one star based on my meal but based on service I've got to go with three. read more

I enjoyed my visit. I ordered Steamed broccoli, fried fish and mashed potato's. The cook or chef did a out standing job on my meal. The wait for food was reasonable, within 15-20 min. It was of lavishing flavor in which, is surprising based on the location. The further out from Boston the more Bland food becomes. The restaurant was neat, clean and, my waiter was a cheerful nice woman. I will visit again. read more

I really can find no faults here. The food is consistently good. The service is consistently good, with friendly servers. The prices are right. The Williams is a nice place for a night out with the family, or for a date night, or for an evening out with friends. Nothing fancy, but a nice, casual place with a comfortable feel that makes one feel welcome. read more

I love Williams! The food here is amazing, and the staff members are all very helpful and friendly. The brownie sundae's are to die for! Would recommend! read more

Not many options around here, good place to go when your hungry. Family friendly. Big space. Very friendly staff and clean. read more

Williams Restaurant - Food is pretty good. Big portions well plated. Even the kids meals were impressive - New American Near Me - Gardner, Massachusetts

The service deserves 5 stars alone. We had our whole family here for a dinner after our dear Uncle's wake. The wait staff took great care of our large (20+) party. The Haddock stuffed with seafood was AMAZING. They also took care of the large reception lunch the next day after the funeral. Great potato salad (with bacon!!!!!), macaroni salad, and your typical deli sandwiches. Again, great and kind servers. It is appreciated during such a hard time to have pleasant experiences. read more

First time at this restaurant. LOVED IT. Jackie our waitress very friendly and provided great service. A great variety of food choices and the presentation was very nice as well. I am from out of town but can't wait to return. read more

Went to William's for lunch, w a friend. I was not impressed w the decor, or atmosphere. Very dated. The seats were ripped, which was uncomfortable. I ordered the Reuben sandwich, very greasy, w very little taste. Service was ok. My friend had a salad. She was not impressed. Won't be back read more

From apps to entrees Williams does it all. And it does it well. Very well. Ive eaten here quite a few times and no matter the dish I choose I've always left with satisfied taste buds, a full stomach, and leftovers. Seriously, their portions and prices are unmatched. Some of my top recommendations are the stuffed mushrooms, spinach artichoke dip, chicken piccata, Black diamond, and the teriyaki chicken and shrimp. I'm normally not a fan of fish; however, their baked stuffed haddock is to die for. Tucked away in historic Gardner, this place is a hidden gem. Great staff, atmosphere, and even better food! read more

This restaurant serves a variety of American style food. For an appetizer, we had the coconut shrimp and it was the best coconut shrimp I have ever had! We shared the seafood combo as the portion size was too large for one person. The haddock was cooked through yet still quite moist (melt in your mouth). The platter also had shrimp, scallops and clam strips along with fries and onion chips. The tartar sauce was nice and tangy. The cole slaw was the only part that was not up to par; it was too dry and not tangy. For dessert we split the cookie lava sundae. The waitress was very efficient yet despite being busy she remembered information about us. This is a homey restaurant that is good for families and couples alike. read more

Good food and great service, but God, this place needs updating! Decor and furniture very shabby and dated.

We've visited Williams Restaurant numerous times over the years. The service is generally good, the food is generally good, and the prices are about average. The atmosphere is very casual, pub-style. read more

Decent chili and average food with good service.

Went for cornbeef and cabbage . large portion for a good price . and it was pretty good too . the waitress was awesome actually the whole staff seemed very friendly . I ordered a sex on the beach to drink it was a bit stronger then I'm used to but still good. If your in Gardner check it out . read more

First time here very clean place the staff was AMAZING and so sweet food service was very fast and cooked to perfection especially their seafood some of the best fresh scallops I've had in year would definitely recommend read more

This is the third time that my family and cousins have eaten here and we were all very pleased with the food, atmosphere and service. The next reunion we will be meeting here again. This time was our largest group and the food was great and the service was fast and exceptional even though we had a very large group. read more

We just happened by and stopped for lunch. Had the best chicken Caesar wrap I've ever had. My niece got the chicken broccoli Alfredo - she loved it. Large portions, great atmosphere. Highly recommend!!! read more

the food is good, never really had a problem with it, but the service is so bad and the decor, ew, my dad's den in the 70's. It gives it an unclean feel read more

I would highly recommend Williams! Best place by far around Gardner! Food is absolutely amazing, especially recommend their haddock. Service is good and staff is very friendly..love their new decor! definitely gives a cozy vibe.. looking forward going back!! read more

It's so old and run down and dirty in here... the food isn't special, it's dark and dingy and just makes you feel depressed... unfortunately not a fan. read more

The location couldn't be any more convenient therefore I brought my wife there not knowing what to expect. Seated very quickly and cordially the varied choices on the menue were quite a shock to us both .Starting with the appetisers which were terrific we moved on to our main selections and again pleasantly surprised. The timing of delivery was perfect and not rushed, the preparation fantastic ! Having no room for desert we decided to wait for our next visit. We have been back about once every month since , I have even visited once by myself and ate at the bar as a test and again was very pleased with the friendliness and the service recieved.Fantastic Chef and Staff . Highly Recommended ! read more

Visited here with my family and loved the new decor. The food is delicious. The prices could not be beat. And, most importantly, the service is perfect. I will come back again because I enjoyed it to the fullest! Thank You! read more

Food was decent. The place was quiet when we went, and the service was good. It just seemed to me that the menu was rather limited. The items were a bit pricey. I actually expected a little bit more out of the restaurant. read more

Owner treats his employees like garbage! He is drunk everytime I have ever been in there hanging on women that definitely don't want him touching them. Wish someone would do something about his behavior so people that work there don't have to deal with him yelling and swearing at the waitstaff! Food and servers are great too bad he is there! read more

Overall the food is good with a reasonable price. The burgers and french onion soup are amazing.

I have been here a few times. Worst experience ever at a restaurant. We were seated three waitresses working was waiting for my in-laws to arrive. Ordered drinks took 15 minutes for the waitress to bring my water. I drank my water took 25 minutes after in-laws arrive to get refilled. The local beer was Budweiser not wachusetts blueberry. Watered down coke. We tried ordering our apps waitresses bolted before we could. SAT with menus closed for 30 minutes watched 3 tables who came in after in-laws in her section get service first. Then still needed to ask for refills never checked our table or any table. We get our food to have cores in tomatoes couldn't bite through it. Fish cake under cooked fries uncooked rib eye clearly broiled then grilled was suppose to raw but was well done. We took a couple bites and nothing SAT there for 30 minutes before she finally came. I guess never heard of 2 minute bite checks. Didn't ask about our food asked if we wanted boxes with our plates still full of food. Honestly I am pregnant the turkey had gone bad for my sandwich. My fiancee said no it's cooked wrong she said you should have told me but she just came to the table. Told him directly shame on you for not telling me and said the same to my father in law. Like seriously we haven't moved you have been giving us horrible service all night and your going to shame us for horrible food. I heard other tables asking fora manager in her section. Took another 20 minutes for check cleared the entrees off bill which was nice since we didn't eat them. The owner or manager apologize as we were leaving. I am calling them tomorrow because I have been vomiting since I got home from dinner and I'm very pregnant. I horrible service from the waitress and horrible food just has ruined my sweet family outing as we are celebrating our triplets. I've haven't been so sick in my pregnancy till tonight. I wish them luck but feel like kitchen nightmares happened this evening. read more