Tyler was great. Super friendly, knowledgeable and friendly. His pricing is much better than large companies as well

I contacted Williams Mechanical Company and spoke to Tyler regarding my faulty air conditioning unit which needed Freon. Tyler arrived to my residence, and appointment early, and was well kept in uniform. Tyler was professional, courteous, knowledgeable, personable, and fair priced, and gave me a military discount. Tyler and I had conversation that we both served in the United States Army. I highly recommend Tyler to anyone who is experiencing problems with air conditioning, electrical, or plumbing. Mr. Tyler serviced our needs well! Respectfully Submitted Robert Gonzales read more

On October 3rd, I called the Jandy pool company regarding an issue with my Jandy pool pump's suction/priming. After the troubleshooting, I asked if they had any repair agents near me, I could contact regarding my issue. The first name provided was Williams Water Company. On 10/3, I texted/spoke with Tyler (owner) about service call pricing and when he could come out. He said the service call was $150 and that he only did pool work on Saturdays. We agreed to a Saturday 10/4/25 10am call. I sent him a picture of our pool's pump system on 10/3 (see picture). At 9:30am Saturday I texted Tyler letting him know I was home. He replied "I'm running behind from yesterday and at a job in Carlsbad. I'll be heading that way in about 30 minutes. Does 10:30-11 work for you". I said yes He arrived at about 11:15am. I showed him a crack I found in the clear plastic cap and asked if this would be the reason the pump was not priming. He said no (comes into play later). At some point during his inspection of the pump, he removed the rubber gasket that lined the inside of the cap and put in a new one. However, when he tried to put the cap back on, it would not lock in place. The new gasket looked to be round (comes into play later) not flat like the one in the cap. He lubricated the old gasket, put it back in the cap, put the cap back on and re-started the pump. The suction appeared to improve, but he said I'd need a new cap. I asked If I could purchase a new cap, he said no, Jandy does not sell to the public. He said he could purchase a cap for me but that he would mark it up 20%, add the cost to my remaining bill and mail the item to me, I said ok. Before he left, I paid him a partial payment in cash. He said he would resend an update payment link with the amount owed for the service call and cost of the cap. On 10/6 and 10/7, I received texts requesting payment of $30, the remaining cost of service call but no additional cost for cap. On 10/7, I texted Tyler letting him know that I paid the $30, that I was surprised that I had not heard from him since he left Saturday. Since he had not added the cost of the cap to my invoice and did not communicate with me regarding the new cap, I asked him to "not purchase the cap". He replied with a thumbs up. Later in the day, I texted him asking him to call me. No response, no call. On 10/8, I took the Jandy cap assembly to a local pool supply company. They walked me through the cap and possible areas that would compromise the pool's suction. First area of concern they covered was the rubber gasket inside the cap. According to the company, the Jandy cap has a specific type of rubber gasket used on the Jandy pool pump cap. The gasket was not round, unlike the gasket Tyler tried to use, but flat with a raised center on one side which seals against the pool pump when the cap is tightened. As a Jandy recommended pool equipment repairman, I expected Tyler would have known the round gasket he used may not create a proper seal when tightened. Also, if he could not rule out the air leak was caused by the old gasket by replacing the old gasket with a new Jandy gasket, why did he say I needed a new cap assembly. Regarding the crack in the cap, it was bigger than I thought (see attached picture) which confirmed I needed a new cap. The new cap took care of our suction issue. On Wednesday the 8th, we called Tyler to talk about our dissatisfaction with the service call. During the call, my wife told him I "babied" the pool" since his service call and we were waiting for him to send us the pool pump cap. But, when he failed to charge us for the new cap and had not called us, we opted out of his providing us the cap and called around looking for a new cap. The call got a bit heated. Tyler claimed we were his first service call on Saturday, but that's not true. In his text he said he was finishing up a previous day's call in Carlsbad. When he was confronted with his failure to follow up. Tyler hung up. When we called back, he forwarded the calls to his answering service and has not returned any of those calls. In summary, I hired Tyler because he was referred to by Jandy. However, based on his conduct during and after the call, I regret my decision. He was late, did not notify us he would be late until I texted him at 930am, did not have Jandy gasket on-hand, believed crack in cap did not affect the pumps suction/priming, no follow-up and disconnect call when he did not like way the call was going. Because Tyler was prepared for the call, failure to follow through on the caps purchase, I'd like my $150 service call fee returned. Unfortunately, once Tyler cuts and pastes his response from Google I will to be able to rebut him. He gets the last word. UPDATE: Tyler decided to post negative reviews as Tyler not his business on our retail stores Google and Yelp. Keep on defending Tyler. read more

Williams Mechanical - Jandy Pool System - Water Heater Installation/Repair Near Me

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I thought I posted a five star review on Yelp 13 months ago when I engaged Williams Water Company (what was then called TPS Aquatic) for a pool heater installation. Turns out I posted it on Google so this year I'll give him a review here and rectify that mistake. I was so impressed with Tyler's work last year that I didn't hesitate to call him to replace a 35,000 gallon pool filter when the need arose yesterday. I'm in the middle of a water change and I needed a working filter ASAP. He understood the bind I was in and we arranged to have the old filter removed and a new one installed within 24 hours. Like last year, he was informative, thorough, and did excellent work. He even spotted a leak at my filter pump and installed a new union coupling at no charge. Tyler is also extremely knowledgeable about the latest pool tech and recommended a filter (which I'd never heard of) which uses a new design to make maintenance easier. I did my research before he was here and all I saw were glowing five star reviews and experiences about this relatively new filter. He was right again. Trust is a hard thing to earn -- especially in the pool industry where the "splash and dash" mentality abounds. Tyler and his Williams Water Company has earned my trust because he's everything but that. You won't go wrong calling this guy. My pool certainly agrees. read more

We just had our water in our pool filtered using Tyler's Company, (Williams Water ), to purify our pool, and it brought out solid and mineral levels down, without having to change our pool water. They brought their trailer in and completed the whole process , in just 24 hours . Their pricing was much more favorable than replacing the water with city water, and the solids levels are now better than tap water. Great system and great company. Will use Tyler and his team at Williams Water Company again. Rich, in Carlsbad read more

Williams Mechanical - The equipment used to filter my pool. - Water Heater Installation/Repair Near Me

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We had our water filtered out as we were having dogs calcium build up with all the hard water here in Temecula. The filtration truck came out the next day and within 24 hours we had a pool filled with fresh clean water. I added salt as instructed and my pool was up and running business as usual. I would definitely recommend as it sure beats having to drain and refill your whole pool! read more

Very Professional and knowledgeable about water filtration and maintenance. I live in a very challenging area where our well water is very high in iron. Williams Water was originally contacted to fix a leak in our system..while here our system needed some fine tuning and tonight our water is crystal clear. Good communication offering improvements commensurate with your budget! Honest and trustworthy... read more

Williams Mechanical - WILLIAMS WATER - Water Heater Installation/Repair Near Me

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I had an emergency of sorts with my pool equipment when my filter tank split in two. I called a few companies and Tyler responded immediately (on a Sunday to boot). He knew exactly what I needed and the price from a discussion and a few pictures. He and his team were prompt the next day, had a game plan and executed on it. Price was what I expected. He even solved other issues I had with my pump. He knows his stuff and runs a great shop. I am using him again to install my water filtration system and would recommend Williams for all pool and water needs. read more

Williams Water Co. provided outstanding service in restoring our pool. Tyler Williams arrived with his reverse osmosis trailer and significantly improved our high CYA and TDS levels. After running the system overnight, our water was nearly fresh, and TDS levels were better than tap water. This saved us the hassle and expense of emptying and refilling the pool. Tyler and his crew were punctual, efficient, and left the area spotless. He also added chemicals to get us off on the right foot. Tyler was very personable, polite, and patient with my questions. I highly recommend him for any pool related needs! read more

Huge shout out to Williams Water Company. Our pressure regulator valve took a dump two days before Christmas and Tyler was able to come after hours and fix the issue. We were so grateful, especially being so close to Christmas. Will defenitely be calling him for all our future plumbing needs. read more

I highly recommend using TPS Aquatic WRX for cleaning pool water. Tyler was very professional and quick to provide service. He ran the pool water through the RO filters and got the pool chemistry to the appropriate levels. He also installed a salt cell for cleaner, easier maintenance. He provided technical advice without pushing any product or service. TPS Aquatic WRX does fantastic work at good prices. read more

So glad that I found Tyler, he is great at what he does! My pool pump was needing to be repaired and after a few other companies who quoted me very high, Tyler was affordable and professional with his work. My pool pump was replaced in a timely matter and he is very communicative with the process. I will always be using him for any repairs that I need with my pool. I highly suggest working with him for all your pool needs ! read more

I needed an angle stop as well as a toilet replaced so I called Williams Water Co to save the day. Tyler was the perfect man for the job, and even squeezed me in his busy schedule as a courtesy just to help me out. He was professional, his work was clean, and just an all-around stand up guy. I will be calling Williams Water Co for every future project and would absolutely recommend them for any of your needs, without a shadow of doubt. Thanks Tyler! read more

My pool is so much better than new 5 years ago. The process takes all of the nasty calcium and harsh minerals out. Way worth the cost and what a great alternative to draining and refilling. read more

I highly recommend Tyler! From the very start, he was prompt in returning my call and answered my questions with a detailed explanation of what needed to be done and he went right to work. He was very knowledgeable and explained the pricing breakdown, which I felt was a very fair and reasonable quote, in comparison to others. I will be sure to call him with any future needs. You came to our rescue when the timing was of great importance Tyler, great job in replacing our jet pump the same day and we appreciated the photos after the work was completed. read more

BEWARE: Tyler caused 12k in damage to a newly plastered pool on a house in escrow by pouring large amount dry acid directly into pool to let it sit on the plaster. He obviously doesn't know what he's doing with pool care. After a month of service he managed to ruin my pool, only showed up half the time and never had the pool balanced. Have ring video and smart meter proof showing he caused the damage however Tyler is refusing to accept any responsibility and has made several lies the video caught him on. Attached is screen shot of his response and just a small area of the damage. If you don't want to invest in the cameras and smart meters so you have proof when this guy screws up...then having to chase his bond, insurance and a lawsuit I'd suggest going elsewhere. Everyone makes mistakes from time to time, it's how you handle them that matters. When he was presented the videos rather than deal with it he blocked me. Definitely disappointed with his ethics to say the least. read more

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Tyler has saved our hot tub! We were recommended Tyler's Pool & Spa services through a neighbor, and are happy to now recommend him to our family and friends. Tyler is reliable, professional, and a pleasure to be around. My husband and I highly recommend this company. read more

Tyler is fantastic. I had him replace an old spa heater and he was quick and efficient with completing the work as well as responsive to all additional questions I had. He sure knows his stuff and I would not hesitate to use his services again! read more

Tyler diagnosed the issues with my moms in ground spa. E-mailed a quote and returned later in the week to replace the pump. Prompt, courteous and all set now. read more

TPX has been taking excellent care of my pool. All service is done efficiently and very professionally. This is a welcome bonus. Any time I have a request or question it is handled right away. The pricing is fair and affordable. Can't say enough good things about Tyler, the owner, and would recommend him to anyone in need of a great pool service. read more

Tyler installed a new automation and heater for my pool. He did clean work everything is mount straight and wired right. New plumbing looks good with no glue spilled on the ground. Plus he got rid of my old equipment and all the install trash. I'd recommend Tyler for anyone looking for clean profession work read more

Williams Mechanical - New Pool Equipment - Water Heater Installation/Repair Near Me

Excellent & Affordable! My last pool guy showed up sporadically, but expected payment monthly & on time:-/ A friend of mine recommended this company so I gave him a call last summer. He arrived(on time) was a clean cut guy with great customer service skills. We set up a schedule & I have been a happy customer since!! I enjoy paying people for exactly what they offer & nothing more or less, this guy has worked out quite well and at an affordable price!!!! read more

Williams Mechanical - My pool was looking cloudy & full of leaves from my last pool guy slacking off! Look at it now! - Water Heater Installation/Repair Near Me

Picked up a flyer from my door after using the same pool company for years and not watching the price....Tyler definitely saved me some money. Clean cut and and prompt. Definitely recommend his company. Keep it up! read more

Tyler came by the same day I spoke with him regarding our burned out pool lights. After checking the size of lights he returned the next day to install. Tyler was a wealth of information helping us with our pool lights and options to upgrade. We highly recommend his great service. read more

Tyler is very professional and reliable. He is also personable and pleasant to work with! Thank you for saving my filthy fountain to crystal clear! read more

I called Tyler about his services. Told him I'd do the monthly services. He said it's $25 per week or $75 per month doing weekly services. He said he'd be at my house on Friday and wasn't. I have called him three times to find out why he didn't show or what the issue is leaving him a voicemail all three times but he refuses to return the call. read more

Best pool guy around. Prompt service, fair prices and awesome communication. Can't recommend enough!