Overall process was great. Plamen responded to the initial request and after looking at some photos…read moregave an initial estimate and scheduled some time to swing by. Was very flexible around timing and kept in communication. Provided a quote, which was lower than the initial estimate and agreed to start the following day. We went with a tankless water heater and couldn't be happier with the upgrade. Thank you! Will be recommending to all.

Honest, efficient and a problem solver. Second time using ncwh. Timely arrival, tidy excellent…read morecommunication.

absolutely awesome. He was incredibly knowledgeable, professional, and clearly knew exactly what he…read morewas doing. He quickly figured out the issue, explained everything along the way, and got the job done in a timely manner. Water leaks are obviously stressful, so I'm extremely grateful for how easy Chase made the entire experience. It's such a relief when someone shows up, knows their stuff, and takes care of the problem the right way. Really appreciate his help today and would absolutely recommend Chase and Mastercraft Plumbers to anyone looking for a great plumber!

Subject: Unresolved property damage and failure to honor warranty…read more I am writing this review to share my experience with Mastercraft Plumbers Inc. regarding a project that resulted in irreparable damage to my bathtub. While the company performed the initial task of removing a corroded screw, their technician's negligence resulted in significant, irreparable damage to the bathtub. Despite a written warranty guaranteeing workmanship, the company refused to restore the tub to its original condition, instead proposing an inadequate "refinishing" remedy that did not meet professional standards. After months of attempting to reach a professional resolution, I was forced to pursue this matter in Small Claims Court. On June 8, 2026, the Superior Court of California ruled in my favor, confirming that the company failed to meet its obligations and awarding a judgment for the full cost of the necessary replacement. I am sharing this factual account to assist other consumers in their due diligence. I have attached the Court's Minute Order and photographs of the damage for transparency. I am posting this as an addendum to address the owner's response. I wish to clarify that the facts of this matter were adjudicated in the Superior Court of California (Case #25SC04822C). On June 8, 2026, the Court ruled in my favor and awarded a judgment for the costs of repair, rejecting the defendant's claims. My review is based on these documented findings, and I stand by the facts presented. I have attached the Court's Minute Order for transparency to allow future consumers to make informed decisions based on the official record.

I left a previous review for replacing our 75 gallon tank; this time we had a sediment blockage…read morethat was causing our hot water recirculation system to become ineffective. I tried myself to remove the blockage with a "Sediment Buster" tool, which didn't work. Dustin came out and cleared the problem within about an hour, including cutting and rebuilding the recirculation plumbing. The price I'd call reasonable for a plumber that knows what they're doing.

Most useless. and waste of time ever. The guy shows up and resets my water heater which I have done…read moreabout 10 times, but the red light keeps coming on about one hour after it's reset. And he says there's nothing wrong with it. Then I push him to continue to figure out what's wrong, and he says it's just better you replace the whole water heater. Which is only five years old.

We had used True Plumbing before to replace a failed water heater in a rental on our property so…read morewhen our water heater in the main house gave up the ghost we contacted them again. They sent out Tom who worked all day on a Friday before Labor Day and finished the job. The next day, however, there was still a leak so we signed up for another visit on Tuesday after the holiday. Tom again came out and, after a couple of hours in extreme heat, located the leak which was from a poor solder job that was not his and repaired it. The company refused to charge which shows true integrity! Nice to see in this day and age.

They were quick to respond to my quote. They don't give free quotes but charge $50 down payment…read morewhich they will apply if you choose them. They were very transparent with that. Daniel came over, inspected it, gave me a quote, and I decided to continue. It was quick and he fixed my toilet which had a low pressure water flow. It's working great now.

WOW!!! Quintuple HUGE thumbs up for Jericho and his team, and especially Christian, our truly…read moremasterful installer. My entire family is so so fortunate that we got referred to you! JG made it the least painful process of replacing our burst traditional water heater ever (we have had this happen too many times) and finally they helped switch us to a tankless system. Appointments were quick and convenient, and Christian was super efficient and confidence-inspiring. He surveyed our system and made sure he took care of any other problems easily that we were not aware of in the same visit. Keep up the amazing work!

I had a great experience with JG Water Heaters. They came out within just a couple of hours of my…read moreservice request, which was a huge help. Out of three quotes I got, they were the most reasonable by far. Even when the job turned out to be slightly bigger than expected, they were upfront and honest about everything. I really appreciated that they walked me through three different options without any pressure, and the pricing still felt very fair. It's not always easy to find someone you trust, especially for rental property work, but this was a great experience start to finish. Happy to support a family-owned San Diego business and highly recommend them!

Alex came by right on time, was polite, professional, and quickly found my leak. He did exactly…read morewhat he said he was going to do, charged a very reasonable price, and completed the job efficiently. I have absolutely no complaints. Five stars all the way across! I would definitely recommend Alex and this company to anyone in need of plumbing services.

I was grateful for a prompt response and arrival. Was not overly confident in the tech's skill…read morelevel based on his understanding of the project. The work was non-emergent and I had two other plumbers quote it. Pure Plumbing's quote was 3x the other reputable companies that quoted and we ended up using. Beware of price gouging. Note per management's reply, must call them and ask for fair pricing.

Our tankless hot water heater stopped working on Friday, we were out of town and just my daughter…read morewas home. I started calling plumbers on Saturday and decided to try this company as they had 4.9 stars. Their technician Ben was wonderful and came out in the same day to take a look at our water heater and we needed a new one! They were able to get us the new unit and installed it on Monday. This is top notch customer service, most all of the other plumbers could come out to take a look Wednesday. Highly recommend!!

Highly recommend this team! Ben squeezed us into his schedule to make sure our hot water was back…read moreup and running the same day parts arrived. I am so grateful for their expertise and professionalism and will be sure to use them for any future needs!

Just want to give a shout out about some over the top service I had recently…read more Called Burtech Plumbing on a Sunday at the last minute for a clogged toilet. Vivian was friendly and helpful, got me on the schedule right away. Kyle came out, did a great job, and was honest and professional. Excellent customer service and quality work. Would highly recommend.

The good. Nice…read morestaff. Quick service. The bad. Not locally owned. Way way over priced and nickel and dime. Almost $300 for a 5 min repair. AND $10 credit card or debit card fee added on. Lame. I sent them a photo ahead of time. They could have quoted prior to showing up. But instead want a $80 fee to tell you they want to overcharge.

Robert was responsive, honest, straightforward. He did a great job and was professional installing…read moremy RO system. Fair pricing. Will use him again.

Called Vanguard for a leaking pool valve that was outside. He arrived quickly, assessed a fix and…read morefixed it quickly and for a very reasonable price. It was nice to find someone who provide professional work and asks a fair (not price gouging) rate. I will be calling again for future plumbing needs.

Is Dr. Piper REALLY as good as the other reviewers indicate? Very simply, YES!…read more When we discovered we needed a full re-pipe of our home I found Dr. Piper on Yelp and requested a quote through the app at 11:20pm at night. No joke, less than 5 seconds later my phone rings and it's Radi. After jumping out of bed and running down the hall to avoid waking up the wife and kids I gave him a few details about my home and we arranged a time to come over the next evening (again, after hours to fit my schedule). After explaining his services in detail and providing an estimate on the spot we chose to go with Dr. Piper because: 1) We wanted copper, and he uses only the thicker type-L copper, not the thin cheap type-M copper you get at the big box stores. 2) He is the only plumber we found that patches their own drywall holes and textures them (quite flawlessly I might add - even the popcorn ceiling) 3) The expansion tank that others didn't even mention or want to charge extra for was included in the price. 4) Everything is installed per current plumbing code and he gets all required city inspections along the way. Everything is done on the up & up. 5) Dr. Piper's estimate was not the lowest or highest, but was very competitive for the services he's providing. As soon as I saw the first section of pipe meticulously routed through the ceiling joists I knew I had made the right choice. And his crew did worked long days and got the job done in slightly less time than Radi estimated up front. After dealing with some hack plumbers in the past I can safely say I've now found my go to plumber for life.

Dr. Piper did my repipe 9.5 years ago and yesterday they would not honor my lifetime warranty to…read morefix a leak that happened this weekend. This company used to be great when Radi was there but now he is at Repipe On Time Inc. Pex & Copper Repipe Specialist. He showed up in under an hour when I texted him. Go with Repipe On Time and ask for Radi. He will earn your business.