I used them with good results in the past (5 stars) but they appear to have been bought out by…read moreanother company that is trying to live off their reputation. I had a request from them to do an annual checkup. Since I knew them I scheduled this service. Turns out it was actually another company that was using their name. Another big company that is all about upselling and NOT local. I will avoid in the future.

Fast HONEST service!…read more Our furnace started making noises as we came out of the -30F Polar Vortex. Since we had a good experience with a humidifier repair a while back, we decided to give Hampshire Heating and Cooling another call. They came out on Monday afternoon, and everything seemed to check out OK. Bob, the tech, said that sometimes these things could be intermittent, but that they would come back if the problem happened again. Today the furnace was making the noise again. I made a quick video and sent it to them. When my wife came home at about 3PM, the furnace was making a loud buzzing sound, but was not putting out any heat. I called Hampshire Heating again, and they had Bob call me back to say he'd be out around 5:30. Bob found the problem quickly; we needed a new blower motor. Fortunately he came prepared with the proper part. He finished the repair, and was able to get us up and running quickly. Since he'd been out the day before, there was no additional trip charge. The cost of the blower motor was actually a bit less than we expected. We are very pleased that they could come out quickly, and get the unit fixed so we did not have to go a night without heat. We will definitely use them for our future HVAC needs.

Top notch professional service on all levels. From Laura who took my call and Jesus who came to the…read morerescue! Thank you for getting my heat going again!

I have no complaints about the work performed (although it took 2 visits to correct the issue) but…read moremy technician did not have a credit card scanner. He wrote my full credit card number on the invoice to be billed later. After 2 weeks I was never charged. The manager sent me an electronic invoice to pay. At that time I paid and responded that I was uncomfortable with my credit card number on a paper invoice somewhere. He never bothered to respond or apologize. I changed my card number that day. If you choose this vendor you may want to ask if they have a scanner before they perform the work. In 2020 I personally think it's unacceptable not to have a scanner.

had a new system installed 2 years ago. worked great but was so loud! (as the new things are)…read more Jason came back several times with sound muffling equipment for outside unit and inside plumbing. so happy with all, two years later. will use again!

Overpriced and shady service with the main goal to sell new equipment instead of fixing the actual…read moreproblem. Called the business because of home A/C not cooling properly. The service technician that arrived started to offer a quote for new cooling AND heating system before even trying to identify the actual problem with my current system. I told him I may consider a quote but would prefer the problem fixed. He advised me that the system needs refrigerant at $189 per pound (10x the regular price available online) and it may take 2-3 pounds even no leak was detected anywhere and also recommended cleaning of ONLY the outside A/C coil. After the service allegedly performed and bill of over $600 there was no improvement in the A/C performance. The problems I have with their service: - The technician did not let me witness adding any refrigerant even he had a scale to measure the amount of refrigerant going in the system. Also left the tank unattended and connected to the system for quite some time telling me that's how it's charging which is not true! That leads me to suspect no refrigerant was added at all since there was zero improvement in the work of the A/C - The evaporator coil (inside the house) was not cleaned or inspected even I informed the technician the A/C was not serviced for some time. After educating myself watching few videos on the topic I discovered the evaporating coil was really dirty and cleaned it myself. That eventually solved the problem and my A/C is working properly now. I called the owner and notified him of the issue. Instead of him taking responsibility, he turned out extremely rude and even tried to intimidate me if I post a review for his company. I already filed a complaint with the BBB and planning to take the issue to small claims court if not adequately resolved.

We've been customers of Todd's since we moved into our house in 2013 and were faced with replacing…read more2 furnaces and a giant water heater. Todd advised us well on the replacement units and installed both very professionally. Since then, he's been advising us on the annual failures of our 1979 air conditioner, always managing to repair, rather than replace, up until this year when there really was no recovery. Again Todd advised on a cost and energy efficient unit (Bryant) with the work being done in the middle of a torrential downpour. Extremely responsive on both planned and emergency visits (his wife handles scheduling I believe) and an all around nice guy.

liars and scammers. They were sent out (and paid) by a Home warranty company i had a warranty…read morepolicy with. (First American Home Warranty = Scammers, do not ever use it) The HWC denied my claim. The contractor (apparently the OWNER of COOL OPERATOR) represented something to them that they wanted to hear but wasn't true so they cou;d delay the claim. The shady vendor said the opposite to my face when he came to my home. They are clearly in bed together to scam consumers. If COOL OPERATORS will assist in defrauding consumers they most certainly will do it to their own customers.

Great communication. A very fair quote. Very helpful, reliable, and friendly. I'd definitely…read morerecommend them for other services.

Devin was AWESOME! I had new lights installed in my kitchen, hallway and bathroom. I was worried…read moreabout the bathroom as I needed one long track light replaced with 2 shorter ones and wasn't sure it was possible - well, it was possible to Devin! They look awesome, he kept me updated as the process was progressing, showed me intricacies of each light fixture - one, for sure, I NEVER would have known with a "do higgy" to remove and replace the lights was needed to complete, came with lights but I wouldn't have thought about it! I highly recommend! HIGHLY!!!

Berik was phenomenal. It's rare that I find gems like him in the trades. He's someone I'll be going…read moreback to whenever I need honest and quality HVAC services

Today 7/15/2026, Jake came out to my niece's townhome late afternoon with a smile on his face to…read moreservice her AC. It was 95 degrees and he did not complain once while I myself felt sorry for him working in this heat. Jake was very helpful. Gave us some good advice and provided us with follow up phone numbers. This dude should be recognized for his dedication and determination to help a customer who's AC was in despair. Thanks Jake from Planz!

July 3-hottest days of Summer. A/C stops working. Called at 6 AM. Jacob arrived at 9 and A/C…read morefixed and we're cool again. Professional, knowledgeable and helpful. This is a great small family business.

New HVAC system recently installed. We are having a few problems which are being addressed.read more

Excellent service and professionalism. Caesar was very thorough and explained his findings in…read moregreat detail. Gave us all options to make an educated decision on how best to proceed with our HVAC system. Highly recommend them for your HVAC needs.