Great service in replacing my two hot water heaters. Fast, dependable, great quality job on removal…read moreand installation!

Got a flat quote of 1600 without any detail as to diagnosis, part charge, vs labor. Said it was…read morepolicy... after spending 2 hours on the phone with tech support Sounds like this technician was inexperienced or unlicensed or both... another vendor came to the same conclusion in less than 30 minutes on a prior day Not of fan of vagueness and lack of transparency in any situation... red flags in all situations.... but it did make it an easy pass... RESPONSE to response from Chad: The technician thst stated it was the blower was out the PRIOR week BEFORE Andersen.

I had a window well backing up. It was a pretty easy fix he told me to try before he came out. It…read moreseems to have worked. That's great service!!

I've used this company several times over the years, and they've always been fantastic to work…read morewith. They're quick to respond, efficient, and always professional. I called them this morning around 7 AM, and by 10 AM they already had my hot water heater replaced and the sewer line cleared. You really can't beat that kind of service. What makes it even better is that they're a veteran-owned local business. As a veteran myself, I truly value supporting companies that share those same values of integrity, reliability, and commitment. They've earned my trust time and time again. I highly recommend them.

Don is great to work with and has officially become my go-to for all things plumbing. He replaced…read moremy sump pump system with a battery backup, and I couldn't be happier with the results. He is highly responsive, provides fair pricing, and takes a thoughtful approach to his work. I especially appreciated that he suggested a consultation as the first step in the process before providing an estimate. Other plumbers I talked to just sent over generic quotes without much effort.

Excellent plumbing company, service the way it used to be. They have replaced our sump pumps,…read moreincluding resealing the pit from a previous radon remediation. They replaced our water heater, as well as a small job. Showed up on time, they put down drop cloths to not make a mess, and very reasonable prices. He knows his business, the bill was exactly what he said it would be.

At this point in time, I'm glad that I didn't stop on yelp first before reaching out to Perfect…read moreHome Services. Reason being that I had a great experience with Frank (provided quote) as well as Jacob and Tyler who performed the work. If not for the "ValPak" coupon mailer that comes to the house and my wife flipping through them, I would never have thought to call them up. My A/C and Furnace were reaching the end of their life (approx 18-20yrs old). Both did the job, but given our relatively mild winter and the break between seasons, I decided to shop for a deal to see if I could get everything replaced before experiencing a breakdown and needing an emergency service. I had a couple of quotes done from other companies that lasted 20-30 minutes and I felt pretty good about, but when Frank showed up he let me know that his visit would take at least an hour. He explained that he had some questions about the home, what we're looking to accomplish, etc. He also spent the time to measure the home, take notice of the window orientation, duct setup, attic space, furnace location, and all the other little details. Once done he calculated what we would need and provided some basic efficiency options as well as additional upgrades. The quote came out higher compared to one of their competitors and Frank was open with the conversation and helped me to compare the Bryant units they offered to the Lennox from the competitor. He even helped us lock down some affordable financing options with 0% same as cash (the other company didn't). Frank ended up spending until after 7pm at our Thursday night when he could have been home (over an hour away) with his family. Tyler from the installation crew called me the next day to confirm the appointment for Saturday morning and asked if they could come as early as 7am. At 7am on Saturday, I met with Jacob, showed him around the space, and he went to work laying drop cloth to protect the floors and then on getting the old system out. Once Tyler showed up to assist, they both worked hard until about 4:30pm on converting the whole system. The previous homeowner was a "DIY" or always worked to find the cheapest contractor so while performing the install, they handled those "surprises" well and worked to make sure that they could undo anything he did that was incorrect or didn't make sense. Again, so happy that I didn't start on yelp, otherwise I probably wouldn't have given them a call. As this is Day1 with the new system, I will be sure to keep an eye out and take advantage of the warranty on their work should any issues arrive.

Hubby scheduled a service today due to our furnace that PHS installed is not currently working…read more Appointment was scheduled for 8-10am. We have text and email confirmation. 10:15am rolls around, no tech, no call. We call in again and find out from the rude lady that we are not on the schedule but she can put us on now. No explanation on what happened, we tell her that we have confirmation, she says, I'm not lying, why would I lie and make my job harder. We ask her when will someone be out, how many people are in front of us, she says she doesn't know. I find this very odd since the person at 5am gave my husband a timeframe. I don't expect anyone to show up today and we will have no heat. Being a VIP member gives you very few perks and dealing with a company that takes no pride in itself anymore since being bought out by ABC is not only saddening but disgusting as they obviously put VIP members at the bottom of the scheduling heap due to knowing that they can't charge prime rate for weekend hours. That's why they don't show up or cancel appointments for VIP members. It not hard to figure out. What was once a great deal is now a bullseye for bad business practices. The old PHS was really nice. This new one, run by ABC, not so good. Update!! Well at 5pm, we got a call regarding our appointment. They need to reschedule us to tomorrow, Monday. It's a rolling schedule and they don't have a time. Let's talk about being a VIP. They make no money off of VIP's unless it's upselling something. So that's why we go on the back burner. Happens more than not. Anyone in for starting a class action lawsuit? BTW, we still have no heat.

The technician was suppose to come between 8 - 830. I called around 9 am I was told there was an…read moreemergency. Fine My concern Is with your customer service. No one called me This makes me angry. I used to work in customer service. This would be something to the customer. If I did this I would be in serious trouble. Because you don't treat your customers like you did. You always let your customers if there is a delay. You guys failed this If you guys keep doing this. You guys will go elsewhere for service

Went with Youngrens to take a look at our AC unit that was not effectively cooling. From the start,…read moreMisty was very pleasant to set up an appointment with, and was able to setup a service call for the very next day. They had given us a a 3 hour window from 9:00 till noon. The next morning they politely asked if it would be OK for them to come out sooner, which worked better for us in our case. Andy the technician was very thorough and answered all our questions, and did an excellent job. He did not try to upsell us and offered us all available discounts available for us. He did a great job and would use their services again

I regret not listening to all of their horrible reviews, and I promise you will too if you hire…read morethem. I scheduled an appointment for 8am on Monday, by 10am I was panicking because we had a main line sewer clog and had not received any communication. I texted, I called (never went to voicemail except one time days later, every other time it appears someone answered the phone while on mute so I'd just hang up). It wasn't until my husband started calling that he finally got an answer and was told they'd be here at noon. That time again came and went, but they did finally show up at 1pm. The two guys that came out resolved the issue, but said their "card reader was down and could only accept cash". Since this repair is going through my home warranty, I need the invoice for reimbursement and have been told since Monday that Bob (the owner) would send it. Monday night he said, nothing. Tuesday night he said, nothing. Wednesday morning he said he was working on it "right now", nothing. Wednesday evening he said he was working on it "right now", you guessed it - nothing. At this point I don't think it's ever going to happen, likely because this isn't a real company. They're not BBB accredited, cannot communicate over several days, and overall has been a nightmare to work with. I'm kicking myself for cancelling with another plumber that quoted me the same price, so don't be like me - call this guy instead (2247046220) Drainmaster Sewer & Plumbing LLC! Same price, way more professional, and has the reviews to back it up. Additionally, it really rubbed me the wrong way that he would not answer me but would respond when my husband contacted him (on several occasions). Despite me being the one to schedule and pay, it seems Bob does not want to work with women. Run, don't walk, away from this poor excuse of a "business". Bob has no idea how to run a reputable company.

i came home to two leaking faucets (which i had admittedly been ignoring) and decided this was…read morebeyond my scope. i sent a message and Robert immediately called back and asked me to send a video and diagnosed the issue. He was doing a job pretty far away when I called, and still promised to come out as soon as he was done. He communicated well about his arrival time and was genuinely friendly and efficient in his work. (Also shout out to his partner Chris who was equally friendly and efficient!) They had some install issues with the second faucet and stayed until it was completely done and functioning well, past 8pm on a Friday. The price was a touch higher than what I expected BUT I did not ask for an estimate and they did have to do some extra work they didn't anticipate, so I was happy to pay. I'm actually fairly certain they fixed my running toilet and I didn't even ask them to do that. I highly recommend this service.

Frank came out and replaced my sump pump and my ejector pit pump. He was very knowledgeable and…read morecourteous. The price was very reasonable and the service was prompt. I highly recommend Frank from flow pro plumbing.

Dennis replaced the sump pump hose connection for us. He was really helpful through the whole…read morevisit. Flow Pro Plumbing has been the go to place for us.

Their representative showed up late. A bit of a language barrier between us, but I managed to…read moreunderstand him. He showed up about 7pm which was way later than promised. Basically told me he lived in Chicago and that it would take him a long time to get home from my location. Gave me a price of $850 to do a basic rod out the sewer line. After coming out of shock, I told him I'd need to think about it and he was out the door! Clearly he didn't want to stay and do the job, so he gave me a high number of $850 for a basic job. Not a good experience at all.

Quick response, effective service for clogged kitchen drain, and decent price - 25% less than…read moreanother estimate, and many plumbers won't even give you an estimate - even for such a simple service - until they come out and take a half-minute look at the pipes.

I had an emergency situation and was in dire straits; my furnace failed in freezing temperatures…read more Neighborhood HVAC came to the rescue and saved the day!! They immediately evaluated my entire HVAC system and due to age and condition it was deemed it would be most beneficial to replace both the furnace and A/C unit along with my water heater; they were all 30 yrs old. The entire work crew was professional and courteous and completed the work in a timely manner. They also cleaned my entire duct system and clothes dryer venting and showed me before and after photos - WOW...what a difference!! I'm so thankful they were available to assist me, and they were more than honest and helpful in this unfortunate situation. Other HVAC contractors were quoting me quite a bit more for the same replacements without the duct and dryer vent cleaning. THANK YOU DALE AND YOUR ENTIRE WORK CREW FOR ALL YOUR HELP and I will definitely recommend you to family and friends. TWO THUMBS UP!!! :-) TH

I was recommended to Neighborhood HVAC by a good friend and I'm very thankful I took his advice…read more Dale was extremely professional and knowledgeable of his craft. He was very easy to communicate with via phone or email. And they were extremely prompt. With a crew of two, Dale and his partner removed both my old furnace and ac unit and replaced them both, all between the hours of 830 am and 3pm, even worked through lunch. I would definitely recommend their services to anyone.

Alex came to the house on time and provided helpful consultation on how to solve my 2 issues. Have…read morehad plumbers nickel and dime me in the past, but Alex provided a fair price for 2 quick fixes. Will definitely use them again.

I had a pretty brutal few days with basement flooding and onestop was very dillegent about follow…read moreup and communication. I believe they really care about their commitment to customers and their craft. Thank you!