I can't say enough great things about William Paul Floral Design! After a frustrating experience with another unnamed Florist...where my anniversary order (flowers, chocolates, and a balloon) never showed up--I had to cancel and scramble to find a local shop that could help me last-minute. With a couple google searches I found William Paul Floral Design. I called them this morning, explained the situation, and asked if they could help save the day for our 21st wedding anniversary. Not only were they incredibly kind and understanding, but they also created a beautiful arrangement and had it delivered to my wife in less than 4 hours. It was everything I hoped for and more. Their service, speed, and quality completely blew me away. Thank you for turning a mess into a memorable moment. I'll never use that unnamed Florist service again--this local gem has earned a customer for life! read more

Ordered an $85 dollar arrangement (nearly $120 with delivery cost) for a friend and what she received was nothing like what I ordered. They replaced all of the orange roses and multiple other flowers with some berries & a couple sunflowers that weren't in great shape. When I sent them an email noting the clear discrepancy in value compared to my order, I got some canned email about substitutions sometimes needing to be made & them always picking a replacement of equivalent or higher value. I don't know anyone who would view berries as equivalent to roses. I picked this florist because it was so close to the person I was delivering to, but it's the worst floral experience I've had in Austin. Spend your money elsewhere read more

William Paul Design - $85 bouquet replaced most of the roses with berries - Florists Near Me - Austin, Texas

See all

This company is a scam. They claim that business deliveries will be completed by 5 pm, it was 6:15 pm when the driver was seen on security cameras showing up to a business that closes at 5 on Sundays. He's also seen on security footage walking up empty handed, taking a pic of the building and walking away without ever actually delivering anything but still lying and confirming that he did. Numerous calls and emails to this company have gone unanswered. read more

See all

Ordered online, they won't answer the phone, and delivered absolute trash. flowers were fallimg apart. Go elsewhere

I received the most beautiful floral arrangement this week from my brother and sister-in-law. After seeing a couple not so great reviews, I felt compelled to post on the contrary. These are gorgeous! And I loved the delivery app letting me know they were on the way. I'm home recovering from hip surgery and getting to the door quickly isn't possible. They made this easy peasy. Thank you! read more

William Paul Design - Flowers - Florists Near Me - Austin, Texas

The absolute worst You won't receive an arrangement that looks anything like what is pictured and sold to you Terrible customer service. After getting a dismal arrangement, I emailed them 4 times and called 5 times before I got a response...which was "we fulfilled your order." when I complained about getting a vastly smaller size arrangement than ordered (and pictured), they eventually, after arguing with them, SENT ME A DYING ARRANGEMENT (see the pics attached) Just don't do it. You'll be disappointed read more

See all

Ordered balloons to be delivered a day in advance for a 3 year old recovering from surgery. Ordered the Teddy Bear balloons for next day delivery. They gave themselves up to 7 pm to deliver and they got there at 6:50 pm, right as she was going to bed. We told them it was for a 3 year old. But no Teddy Bear and no notice they were out of stock or whatever. She got to enjoy them for 10 minutes before bed and woke up the next morning to drooping balloons seen in the picture attached. Waste of money. Tried to call and left messages on voicemail that was not returned. read more

William Paul Design - Wrong balloon and droops the next morning - Florists Near Me - Austin, Texas

My boyfriend ordered me flowers from this place, and I LOVED IT!! The flowers were 80% bloomed, so as days went by, the flowers just got more and more beautiful. read more

William Paul Design - Florists Near Me - Austin, Texas

This place is a scam. DO NOT SPEND YOUR MONEY with this company! They are horrendous!! I bought the most expensive flowers I could find on their website for a friends birthday, who just lost somebody dear with pinks and deep purple peonies and eucalyptus- they sent red and white base roses with baby's breath??? 15 follar flowers and I spent 200$ -I'm sewing them for damages. what a waste of time and energy! so mad!!! read more

I am beyond dissatisfied with my experience with this company and appalled with their service. I ordered flowers for Mothers day. I reached out Sunday morning 5/11 on Mother's Day requesting that they hold the delivery or offer any other suggestions for holding as my mom received a call that morning that her mother, my grandma, was in the hospital with massive bleeding in her brain and was being put on hospice until my mother could get to her from Texas to Arkansas to say goodbye before they let her pass and would not be home to receive her flowers. All they responded with was it was already out for delivery. I then gave them another chance to show empathy and offer a solution like maybe a credit so we could send my mom new flowers once she was home now as a sympathy bouquet for loosing her mother on Mother's Day and all they said was "Unfortunately, due to todays high volume, we're unable to make changes without significantly disrupting all other scheduled orders" I responded with my disappointment in their responses and all they responded with was they are sorry I'm disappointed. MY MOM LOOSES HER MOM AND I LOOSE MY GRANDMA ON MOTHERS DAY AND THIS IS HOW THEY HANDLED IT. Appalling. Not to mention the bouquet was flimsy compared to the photos. Not worth $140. This is absolutely ridiculous and if I could give negative stars to this place I would. I don't know why I didn't check Yelp before ordering from her cause clearly they live up their reputation of 2 Star reviews. read more

William Paul Design - The flimsy $140 bouquet that was delivered - Florists Near Me - Austin, Texas

See all

I'm absolutely appalled by my experience with William Paul Floral Design. I ordered a plant to be delivered to a grieving family member, and what arrived was shockingly poor: yellowed, wilted leaves, clearly unhealthy, and looked nothing like the photo advertised. The quality was unacceptable and deeply disappointing, especially given the context. When I reached out for a refund, I was met with zero customer service. In fact, they told me that my grieving family member WOULD HAVE TO RETURN the plant in order to process a refund. Can you imagine asking your grieving family member to return their own gift plant on your behalf, so that you could get your money back? My jaw dropped--who treats customers, let alone those dealing with loss this way? Beyond tacky and unprofessional. Unfortunately, I was in a rush and didn't research the shop beforehand. I now regret that deeply. This place is a scam, plain and simple. They take your money, deliver garbage, and refuse to stand behind their products. Do not buy here. Ever. read more

I paid over $70 for a wrist corsage that was primarily made of daisies and fell apart before the end of the night. Very dissatisfied

Absolutely awful service. I ordered flowers for same-day delivery and not only did they no show the day of the delivery, they also no showed the next day when they promised delivery. They did not return a single calls (I called 4x plus left voicemails), nor did they return my emails. This is absolutely unacceptable and for spending upwards of $175 for condolence flowers, you should expect quality product with quality communication and expectations. I would NOT recommend this company at all. You get better flowers and service at Trader Joe's. read more

Ordered a half-dozen white roses as a surprise delivery gift for my partner and he loved them! As someone who is not an expert in flower arrangements or buying flowers typically, I was happy that the website gave me a seamless and convenient way to purchase a simple set for my needs! I will say that the 6 roses with a complimentary arrangement and a vase was a bit pricier than I had expected ($44.99 for the 6 roses and a $15.99 delivery charge), but I don't have a good baseline threshold to compare the price to because again, I usually don't purchase flowers but this was for a special occasion so I was willing to pay a bit higher than usual (especially since they are a small business)! The flowers were successfully delivered the next day (but I did wish you could specify a morning or afternoon delivery timeframe when checking out in case my partner decided to leave the office early or something), and it ended up being a wonderful surprise! Overall, the service met what I was looking for, but other reviewers did not have that positive of an experience so I would recommend checking out their reviews for a more holistic perspective! read more

William Paul Design - Half-Dozen White Roses - Florists Near Me - Austin, Texas

If I could, I would give them 0 stars. unbelievably disappointed and pissed at the "arrangement" that was delivered. This was sent to someone who just lost someone...it was under the category sympathy and funeral and it turned up like absolute crap. Paid over $200. Awful that your business was ok to send this off.... read more

William Paul Design - left image: what was delivered / right image: what was expected when placed online - Florists Near Me - Austin, Texas

I just received an arrangement that was really beautiful. My sister-in-law ordered it for today so that I can enjoy it before tomorow's surgery. I see some negative reviews, but from my experience, this is a great florist. read more

William Paul Design - Florists Near Me - Austin, Texas

See all

Paid over $100 for the arrangement on the left and received the one on the right. Um... what?! Called and complained and received a refund but they were very disinterested in providing any further explanation of what happened here and refused to remake the arrangement and deliver on what was paid for. Furthermore, the attitude I received for trying to simply feel that my concerns were heard and reasonably valid was petty and unappreciated. Order from this place if you want to pay over $100 for a floral arrangement that could be made in a third grade classroom. Customer service: awful Product quality: awful Staff: awful read more

William Paul Design - Floral arrangement that was ordered and paid for - Florists Near Me - Austin, Texas

See all

A friend of mine was in the hospital, so I called to have flowers sent to her. No sooner did I get the arrangements made that I found out she was being released from the hospital on the same day. I called this company back, and they were very accommodating. They changed the delivery for the following day to her home address. The gentleman that I spoke with was very professional and very helpful. I told him what I was looking for and he helped me select an arrangement called Desert Sunrise Premium. He even helped me with the wording to put on the card. The woman who I sent this to has very discriminating taste, and this is what she told me: "This arrangement is exquisite!! I adore flowers and I am just soaking in all the color, texture and beauty." I wouldn't hesitate to recommend William Paul Floral. read more

This business does not perform to expectations. Anyone wanting delivery do not go here due to delivery times. Delivery time is not promising. I ordered online before opening hours. Once the store opened I called and they advise a driver will be making the delivery soon. The delivery not only took a very long time but the time frame was way out of reach to about 6pm when advise it will arrive by 3pm. Based on other people's reviews I've experienced this myself and will not be going here anymore as this was a result of service and lack of timing . With a high community interaction and follow status on social media platforms I will be sharing this story to all 500k and surround Austin area for those who have experienced this service and not getting as promised . read more

This business has to be the most unprofessional, unorganized business I have ever purchased anything from. I put in an order specifically made to be delivered on Valentine's Day. My partner never received her order! When I emailed to request a refund, I was asked for my order number which I provided. The next day I followed up on my refund, and instead of continuing the conversation to administer my refund, the merchant told me that the order was sent today (the day AFTER Valentine's Day) and placed in a lobby. My partner never received this item! The merchant then tells me that in order to get a refund I'd have to return the product to them! HOW DO I RETURN AN ITEM I NEVER RECEIVED!! Their first mistake was their lack of communication! If they decided to change the delivery date, I should've been notified before hand. If I knew they wouldn't deliver it on the day it was suppose to be delivered I would've canceled the order all together! For these roses to be so expensive, I would expect way better customer service in every aspect! This business will never get my money again. Good thing I had my bank on my side, or else I'd be out $255!! DO NOT BUY FROM THIS COMPANY! As you can see by the reviews, I'm not the only one that thinks this way. read more

Ordered some last minute holiday arrangements for clients. They turned out great and the customer service was 5 star! read more

William Paul Design - Christmas floral arrangement - Florists Near Me - Austin, Texas

Answer your phone and no one cares your excuses if they have to call ten times before you answer your phone.

This company gives excuses and not solutions. Terrible customer service. Basically, "We understand you are frustrated but there is nothing we can do and we wish you luck in the future" read more

I've ordered florals many times, and have never had such terrible service. I attempted to order an arrangement and a stuffed animal for my daughter on 9/25. After calling the shop directly numerous times and leaving messages, I relented and ordered from their website. These 2 items were never delivered, and the receiving medical facility confirmed this, by saying they had video footage of the delivery driver unable to deliver them, and leaving with both, as a result. My credit card was charged. I understand there appeared to be some confusion about which entrance to use. Had the shop called me or the receiving facility, this could have been handled immediately. Again, after attempting to reach the shop by phone many times, there was never an answer, nor returned call. However, 2 days later, a nameless person responded to my emails, essentially calling me and the facility administrators, liars. This person insisted the delivery had been made. I was never given a name, so I could have been conversing with a 15yo, considering the level of back and forth rhetoric. In the end, AMEX stopped the charges, and I assume the shop wasn't paid. The website looked nice, yet I did not read reviews, as I normally do. I assume Austin has many reputable florists, so I'd advise utilizing another business. I'd rate 0 starts if able to do so. read more

This place is running a complete scam. Went to pick up my online order during business hours and it was closed. The place was a complete mess inside. There was a key lockbox on the door. Called multiple times and the phone goes straight to voicemail. If you read the Google reviews, there are 16 reviews that describe the florist as "patient and creative" or "patient and attentive". That many people use the same wording? I tried responding to my email confirmation and it bounced back. Went back to their website and the email listed is not a business. These scammers have literally rented a storefront, probably get flowers from other businesses and sometimes send them out. Also, a question for the individual that actually leases this space, a different business entirely, are you in on this? Because it certainly seems that way... And not just this location, or the "businesses" that operate out of this location. The internet is a wealth of information. I'm disputing the charge and handing over all information I have collected to the police, the City of Austin, and the Federal Trade Commission. I'm sure one of those entities can sort this person out. read more

Thank you! Order funeral arrangement for next day and they delivered on time! I even received an email notification that they were delivered and what time it was dropped off. Arrangement was just like the website as promised! Absolutely stunning. This is my go to shop from now on! read more

William Paul Design - Golden serenity floor basket- standard - Florists Near Me - Austin, Texas

Ordered a wreath. Looks nothing like the picture. Very scraggly, sparse, uneven, ugly. Very disappointed. No big red bow, etc. This was to be my sisters xmas present. A 5 year old could have done better. I will call them and request another be sent that looks like the picture. Will see how they respond. Bummer for the money!! Bummer period!! :((((( read more

I chose this florist for there fall like arrangement they advertised. I ordered a deluxe arrangement with the notes that my daughter's favorite was orange roses as pictured. I ordered the arrangement for her birthday and had it delivered to her work. what she received was an all yellow spring bouquet with not one single piece of orange/fall colors. I emailed and called several times leaving messages and not one person called back or acknowledge my dissatisfaction. I paid a lot of money even including a tip for something I didn't order, didn't want, and didn't like. when my daughter received her flowers she knew right away it wasn't what I ordered. I'm sorry I can't attach pictures to show exactly what I ordered and what she got. never ever would I use this florist again. nor would my daughter ever recommend them at her place of work which just so happens to be one of the top 5 hotels in downtown Austin. worst florist eve!!!! read more

I purchased this Mother's Day arrangement through Bloom Nation last evening and they did a beautiful job. My daughter (who lives in Austin and I live near San Francisco) loved receiving them today. They didn't resemble the stock photo of the arrangement but their interpretation was even prettier. Thank you! read more

William Paul Design - Florists Near Me - Austin, Texas

Austin Florist - William Paul Floral Design - Austin I have had a terrible experience with this flower shop! The quality of the cactus garden I ordered was extremely poor. The planter (wrong size and material) plants (no variety, all one type) and bed (I requested stones and it was moss only) was not what I ordered. In addition, the note I dictated had miss spellings (Lloyd vs Love) and the name of my friend was incorrect as well. I saw the gift yesterday and was shocked at the product that cost greater than $200. Paul William Floral Design will reimburse me only 25%. Poor service and quality! read more

Wilted poinsettia and they just stuck stems in the dirt. Delivery was also a nightmare. read more

William Paul Design - Florists Near Me - Austin, Texas

See all

Ordered an arrangement for a family member (I'm not in Texas) and the flowers were delivered on time and the recipient loved them. Better price point than the big national floral services, and the photo I saw of the arrangement was very pretty. I also appreciated the texts to let me know the delivery was on the way and complete. Many thanks! read more

It's missing some flowers, pinecones and eucalyptus. I also ordered deluxe. I don't think it is terrible but definitely different than their website. read more

William Paul Design - What I ordered is above - Florists Near Me - Austin, Texas

See all

I had several issues with this florist, and my girlfriend's day was ruined. When the flowers had not been delivered by lunch, I called and asked for status. I was told the flowers would be leaving at 1:00pm, and the driver was going straight there. When they had not been delivered by 3:20 PM, I called back again. I was told the flowers left at 3:00pm. Uber Eats didn't arrive with the flowers until just before 5:00pm, when the business was shutting down. The Uber Eats driver did her delivery last because it "wasn't food" and the 12 food orders they had were a higher priority. We had a reservation at 5:30, and we barely made it. My girlfriend was stressed out all day waiting for these flowers, and had to change her daily plans as a result. The flowers were underwhelming, no where close to what the photo looked like, and far from "premium" as a paid upgrade. The card was a printed piece of garbage too. Overall, this florist did not do a good job, did not make my girlfriend feel special on her birthday, and did not provide adequate value for what I paid. I would have been better off stopping by HEB on the way to pick her up and grabbing a $1 carnation. read more

I purchased a floral arrangement and paid for next day delivery. Whoever they use for the third party delivery is awful. I got an email from a different company "hanafloralpos" and there was no information or link to contact anyone from that party. The automated email was a no reply unmonitored email address. On Saturday 10/21/23, the day the arrangement was supposed to be delivered, I did not get any call or email indica there was an issue. It was not until 10:30 pm that night that I got another automated bot email that I could not reply to. And it claimed that the delivery driver - still no details on who or a name of the delivery company, that the driver attempted to contact my friend and no one answered the door at around 4 pm. No one attempted to contact me or the person receiving the flowers. Both of our phone numbers were provided when the order was placed. The bot e-mail did not indicate at all if another delivery attempt would even be made. I called and spoke with William on Sunday morning 10/22/23. His demeanor was pretty dismissive and uninterested in helping me. I was cut off while speaking several times as I attempted to ask for basic information like will they attempt to deliver the flowers again, what is the expected time window, and asking them to have the driver attempt to call or leave the flowers at the door this time. Very obvious things that should be part of the job when delivering overpriced flowers - really piss poor customer service. I pointed out that I had payed extra for next day delivery and included tip for a driver who did not deliver the flowers. William said that he would refund the delivery fees. His tone was still insincere and dismissive when he said this, and I did not get any confirmation e-mail. This was clearly meant as an empty promise to placate me while I was just trying to get information on something I purchase. This promised refund has not been issued. The flowers were not delivered on Sunday either. Whoever they use for their delivery service flat out lied - because my friend has a ring camera and there was zero footage from Saturday or Sunday showing a delivery person. No one went to the house or attempted to deliver like they allege. When I attempted to call the store Sunday evening after it was past 4 pm, the promised delivery time, and at that point the whole surprise was ruined. My friend sat at home the whole afternoon anticipating a flower delivery that did not happen for a second time. Both calls went to unanswered. I attempted to call the store this morning I was sent to voicemail after one ring twice. At this point I want a refund for everything that I paid for the horrible service and delivery that did not happen. read more

Ugh! No stand/vase. Paid Xtra $10 for higher end flowers - none. Blue flowers have no centers. Run! read more

William Paul Design - Horrible execution! $87.00 wrong base and no stand. Feel like WilliamPaulFlorist is a scam. - Florists Near Me - Austin, Texas

See all

I have ordered twice fm them. Both times DELIVERY was messed up. Either deliver to wrong address, wrong day or deliver completely different item. And all that with correct, clear contact info provided to them in advance. Never again! Their website is complete waste of time. It just doesn't work for order updates. Contact phone number auto answer directing you to website again which doesnt work!. Why put phone contact then? Only way I could communicate is an email. DO NOT DO BUSINESS with them if you don't want to lose your money! read more

Horrible experience. Dishonest, false claims, and rude costumer service. Ruined my wife anniversary, and falsely claimed they attempted delivery at 4 pm then said 4:25 pm. Ring records showed otherwise. No apologies, tried not to refund my money, but promised at the end which the money will be refunded. read more

I ordered an arrangement for my daughter in law in Austin. They were delivered the same day and the photo she sent with a thank you was exactly like the picture online. read more

A job well done. Everything worked out as planned and the delivery was within a very good time frame. Just took a couple hours which was perfect for us. read more